191 Hotel Director jobs in South Africa

Hotel Director of Housekeeping

R250000 - R500000 Y The President Hotel

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Job Description

The President Hotel is on an exciting path to be recognised as a true luxury destination. Our purpose is simple yet powerful:
to create and inspire memorable experiences.
Our vision:
to become Cape Town's most loved hotel.
Set in the heart of Bantry Bay, between the buzz of the city and the calm of the Atlantic Ocean, The President Hotel is celebrated as the Mother City's most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and modern conference and event venues, The President offers an
iconic workplace where excellence meets opportunity.
We are seeking a
Hotel Director of Housekeeping with 250 rooms plus experience
to join our Rooms Division leadership team. You'll take full ownership of the housekeeping operations, leading a team of 85 in ensuring that every guest room, public area, and back-of-house space exceeds expectations - delivering an
exceptional 5-star plus experience.
If you live and breathe our values -
Teamwork, Respect, Innovation, Accountability, Passion, and Integrity
- we want you on our journey.

Key Responsibilities

Strategic & Departmental Leadership

  • Develop and execute a housekeeping strategy aligned with the hotel's luxury vision.
  • Collaborate with Rooms Division leadership to deliver seamless guest experiences.
  • Champion innovation and continuous improvement.

Operations & Quality Management

  • Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces.
  • Conduct inspections, address guest feedback, and drive corrective actions.
  • Manage laundry operations and linen cycles for quality and cost control.

Financial & Resource Leadership

  • Prepare and manage the housekeeping budget (payroll, laundry, supplies, capital).
  • Monitor expenses, track variances, and optimise efficiencies.
  • Take full P&L responsibility, managing cost per occupied room (CPOR).

Asset & Inventory Management

  • Maintain and safeguard departmental assets and equipment.
  • Set and monitor PAR levels, ensuring efficient stock management.
  • Oversee preventative maintenance and asset lifecycle planning.

Leadership & People Development

  • Lead, coach, and inspire a team of 85 (managers, supervisors, attendants).
  • Drive performance management, training, and succession planning.
  • Build a culture of pride, accountability, and service excellence.

Compliance & Reporting

  • Deliver accurate financial and operational reporting.
  • Ensure compliance with labour laws, safety standards, and hotel policies.
  • Participate in audits and uphold best-practice housekeeping standards.

Requirements

  • Minimum 5 years' senior leadership experience in housekeeping within a luxury hotel (300+ rooms).
  • Proven track record in budget management, strategic planning, and operations.
  • Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.).
  • Strong data analysis and reporting skills (Excel proficiency essential).
  • Degree or diploma in hospitality management (preferred).

Key Competencies

  • Strategic Leadership & Planning
  • Financial Acumen (Budgeting, P&L, CPOR)
  • Operational Excellence & Quality Assurance
  • Guest-Centric Service Mindset
  • Leadership & Team Development
  • Inventory, Linen & Asset Management
  • Communication & Collaboration

Important Application Notes

  • Applicants must hold a valid South African ID.
  • Only candidates with luxury hotel experience will be shortlisted.
  • Ensure your CV highlights housekeeping leadership achievements.
  • Recruitment is guided by the hotel's Employment Equity Plan.

Join us at The President Hotel and shape unforgettable guest experiences while leading one of Cape Town's most iconic hotels into its luxury future.

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Hotel Director of Human Resources

Bantry Bay, Western Cape R1800000 - R2500000 Y President Hotel

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Job Description

Reporting to the General Manager / Executive Committee.

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a senior, newly established role of Director of Human Resources. This is a unique opportunity for a visionary HR leader to define the strategic direction of the hotels people function and shape a high-performance culture across the organization.

Our purpose is simple yet powerful: to create and inspire memorable experiences.

Our vision: to become Cape Towns most loved hotel.

Our values Teamwork, Respect, Innovation, Accountability, Passion, and Integrity guide everything we do. We seek leaders who not only embody these values but also drive them throughout the hotel.

About the Role

The Director of Human Resources will be the senior HR leader in the hotel, responsible for creating and executing organization-wide HR strategy. Reporting directly to the General Manager, you will oversee an HR team, including an HR Manager, and ensure all people initiatives are aligned with the hotels strategic goals.

This role combines high-level strategic leadership with deep operational insight into hotel HR. You will partner with the executive team to drive initiatives that enhance employee engagement, talent development, and organizational performance, positioning The President Hotel as a top employer in luxury hospitality.

Qualifications & Criteria
  • 10+ years senior HR leadership experience, with at least 5 years in a large hotel or luxury hospitality environment (essential).

Hotel HR experience is critical as this role requires understanding the unique demands of a 24/7 luxury operation, multiple departments (Front Office, Housekeeping, F&B, Banqueting), shift-based teams, and high seasonal fluctuations. Success depends on aligning people strategy with guest experience, operational performance, and service excellence.
- Proven success in developing and executing HR strategy that drives organizational growth and operational effectiveness.
- Strong knowledge of labour law, HR compliance, and hospitality-specific practices.
- Demonstrated experience in building high-performing HR teams and coaching HR leaders (e.g., HR Managers).
- Expertise in organizational design, succession planning, leadership development, and change management.
- Strong strategic thinking, executive presence, and stakeholder management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Must hold a valid South African ID.

Key Responsibilities
  • Define and lead the hotels overarching HR strategy, aligning people initiatives with business objectives.
  • Oversee the HR function, including HR Manager and HR team, ensuring operational delivery and strategic alignment.
  • Drive initiatives around talent acquisition, leadership development, succession planning, and workforce planning.
  • Champion a high-performance culture, embedding the hotels PVV (Purpose, Vision & Values) at all levels.
  • Lead employee engagement, retention, and recognition programs.
  • Ensure compliance with labour legislation, industry standards, and best practices.
  • Provide strategic guidance to executive leadership on workforce planning, performance, and employee relations.
  • Use HR analytics and reporting to inform decision-making and measure the impact of HR initiatives.
Key Competencies
  • Executive HR Leadership Influence and shape strategy at the senior management level.
  • Organizational Development Build capability and succession pipelines across departments.
  • Talent Strategy Attract, retain, and develop top hospitality talent.
  • Culture & Engagement Foster a culture of excellence, accountability, and inclusion.
  • Use HR Analytics & Insights Leverage data to drive strategic decisions.
Package on Offer
  • Competitive gross package with benefits, commensurate with experience.
  • Medical aid contribution.
  • Pension/provident fund contribution.
  • Performance-based incentives.

This is a rare opportunity to step into a senior strategic HR leadership role in one of Cape Towns most iconic hotels. If you are a proven hotel HR executive, ready to lead the organizations people strategy and mentor the HR team, we want to hear from you.

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Hotel Director of Human Resources

R1800000 - R2500000 Y The President Hotel

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Job Description

Reporting to the General Manager / Executive Committee.
The President Hotel is entering an exciting phase of growth and transformation, and we are creating a
senior, newly established role of Director of Human Resources
. This is a unique opportunity for a visionary HR leader to define the
strategic direction of the hotel's people function
and shape a high-performance culture across the organization.

Our purpose is simple yet powerful:
to create and inspire memorable experiences.
Our vision:
to become Cape Town's most loved hotel.
Our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - guide everything we do. We seek leaders who not only embody these values but also drive them throughout the hotel.

About The Role
The
Director of Human Resources
will be the
senior HR leader
in the hotel, responsible for creating and executing
organization-wide HR strategy
. Reporting directly to the General Manager, you will oversee an
HR team, including an HR Manager
, and ensure all people initiatives are aligned with the hotel's strategic goals.

This role combines
high-level strategic leadership
with deep operational insight into hotel HR. You will partner with the executive team to drive initiatives that enhance
employee engagement, talent development, and organizational performance
, positioning The President Hotel as a
top employer in luxury hospitality
.

Qualifications & Criteria

  • 10+ years senior HR leadership experience, with at least 5 years in a large hotel or luxury hospitality environment (essential).

Hotel HR experience is critical as this role requires understanding the
unique demands of a 24/7 luxury operation, multiple departments (Front Office, Housekeeping, F&B, Banqueting), shift-based teams, and high seasonal fluctuations
. Success depends on aligning people strategy with
guest experience, operational performance, and service excellence
.

  • Proven success in developing and executing HR strategy that drives organizational growth and operational effectiveness.
  • Strong knowledge of labour law, HR compliance, and hospitality-specific practices.
  • Demonstrated experience in building high-performing HR teams and coaching HR leaders (e.g., HR Managers).
  • Expertise in organizational design, succession planning, leadership development, and change management.
  • Strong strategic thinking, executive presence, and stakeholder management skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Must hold a valid South African ID.

Key Responsibilities

  • Define and lead the hotel's overarching HR strategy, aligning people initiatives with business objectives.
  • Oversee the HR function, including HR Manager and HR team, ensuring operational delivery and strategic alignment.
  • Drive initiatives around talent acquisition, leadership development, succession planning, and workforce planning.
  • Champion a high-performance culture, embedding the hotel's PVV (Purpose, Vision & Values) at all levels.
  • Lead employee engagement, retention, and recognition programs.
  • Ensure compliance with labour legislation, industry standards, and best practices.
  • Provide strategic guidance to executive leadership on workforce planning, performance, and employee relations.
  • Use HR analytics and reporting to inform decision-making and measure the impact of HR initiatives.

Key Competencies

  • Executive HR Leadership - Influence and shape strategy at the senior management level.
  • Organizational Development - Build capability and succession pipelines across departments.
  • Talent Strategy - Attract, retain, and develop top hospitality talent.
  • Culture & Engagement - Foster a culture of excellence, accountability, and inclusion.
  • Use HR Analytics & Insights - Leverage data to drive strategic decisions.

Package on Offer

  • Competitive gross package with benefits, commensurate with experience.
  • Medical aid contribution.
  • Pension/provident fund contribution.
  • Performance-based incentives.

This is a
rare opportunity
to step into a
senior strategic HR leadership role
in one of Cape Town's most iconic hotels. If you are a
proven hotel HR executive
, ready to lead the organization's people strategy and mentor the HR team, we want to hear from you.

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Hotel Operations Manager

R900000 - R1200000 Y Marriott International

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Job Description

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationProtea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma
  • 4 years' experience in the guest services, front desk, housekeeping, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;

CORE WORK ACTIVITIES

Leading Operations Team

  • Set service standards and ensure compliance with brand, legal, and health regulations.
  • Conduct regular performance reviews of outlet managers and ensure corrective actions are implemented where necessary.
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Focuses on team's future growth by fostering an environment of learning and development
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Ensures that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Ensure seamless integration between F&B, Rooms Division, Sales & Events and Marketing to support hotel-wide initiatives, guest satisfaction, and revenue generation.
  • Lead operational planning for high-impact events, seasonal activations and VIP experiences.

Managing and Monitoring Activities that Affect the Guest Experience

  • Ensure that the F&B experience contributes meaningfully to overall guest satisfaction scores and loyalty.
  • Personally engage with key guests and stakeholders during peak service periods and special events.
  • Takes proactive approaches when dealing with guest concerns.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.
  • Align all F&B operations with the brand's lifestyle positioning, ensuring consistency in guest experience, service style, and culinary identity.
  • Drive innovation in food and beverage offerings to reflect market trends and guest expectations, while maintaining profitability.

Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assist with budgeting, forecasting and financial performance of all F&B outlets.
  • Monitor key metrics such as revenue per available seat hour (RevPASH), food and beverage cost ratios and labor efficiency.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
  • Support leadership development of the Banqueting Manager and Restaurant & Bar Manager.
  • Champion a culture of service excellence, accountability, and continuous improvement across all F&B teams.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

Managing Execution

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
  • General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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General Manager

R150000 - R250000 Y Frederic Place Home for The Aged

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Job Description

Join us in making a lasting impact on the lives of the elderly. Frederic Place Home for the Aged is seeking a dynamic and compassionate General Manager to lead our operations, ensure financial sustainability, and uphold the highest standards of care for our residents.

This pivotal role calls for a visionary leader with strong management, compliance, and stakeholder engagement skills, someone who can balance strategy with hands-on oversight, while driving growth and stability in a changing funding environment.

If you are passionate about serving vulnerable communities, building strong teams, and leading with integrity, Frederic Place offers you the opportunity to shape the future of one of Johannesburg's most trusted homes for the aged.

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General Manager

Brits, North West R180000 - R400000 Y Zest Worx

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Job Description

Job Overview
  • Application Deadline: 2 October 2025
  • Job Location: Brits, North West
  • Job Title: General Manager (Manufacturing)
  • Education Level: Diploma
  • Job Level: Management
  • Minimum Experience: Years
General Manager (Manufacturing) – Brits, North West.

We are looking for a General Manager who will proactively lead the Brits manufacturing plant.

Requirements:

  • Tertiary qualification that will be relevant to this position
  • At least 7 years senior management experience in a similar environment
  • At least 5 years experience in a manufacturing environment
  • Proven track record as a successful business leader
  • In depth knowledge of corporate governance and general management best practices
  • In depth knowlege of development and implementation of policies and procedures
  • Knowledge of strategic development – marketing management, relationship management, sales development
  • Experience in financial management
  • Experience in quality control and quality assurance measures and management
  • Experience and knowledge in health and safety standards
  • Experience in managing a maintenance team
  • Experiene in managing HR and IR including contracts, skills and development training
  • Advanced computer skills
  • Proficient in verbal and written English and Afrikaans
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General Manager

Roodepoort, Gauteng R1200000 - R2400000 Y Fidelity Services Group

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Job Description

General Manager: Group Human Capital

Overall Purpose of the Job:

A position for a General Manager Human Capital has become available reporting to the Human Capital Executive. The overall purpose of this position is to support the Executive and oversee the entire Human Resource operational / regional functioning of the divisions HR Managerial execution and compliance of the Group's subsidiaries. This includes but are not limited to: all functions of the HR regional roles, validation of manpower planning and challenges, roll-out and compliance of all larger operational manpower requirements.

The role caters for all functions related but not limited to pre-deployment and post operational inception, HR processes that includes Manpower status requirements, vetting and screening compliance, medical assessments, pre-training assessments, training compliance and related logistical arrangements to ensure full compliance with the HR Manage on-boarding process and relevant policies.

The incumbent must demonstrate the ability to ensure optimal leadership and management of smaller projects, data analysis and actioning of required steps to ensure weekly feedback and reporting that align with the project deliverables and Group HC goals. This role will be reporting directly to the Group Human Capital Executive as it will afford growth opportunities.

Minimum Qualifications and Experience:

  • BCom Degree in Human Resource Management or similar / equivalent.
  • 8 to 10 years' experience as a Regional Human Resource Manager/ Senior Human Resource Generalist with proven leadership abilities.
  • Experience operating in multiple diversified environments would be an advantage.
  • Extensive operational experience would be an added advantage.
  • Knowledge of the BCEA/EEA/LRA and other related Acts.
  • Experience in managing project related to start-up procedures, Manpower requirements, client SLA requirements and take-on compliance processes.
  • Manage logistics and team of allocated resources to ensure output and goals are met as per KPA.
  • Track and manage controls, daily progress, management of costs and general compliance with Firearm Control Act, PSIRA, NKP and related legislative requirements
  • Oversee and provide direction to operational resources on Manpower related criteria and potential risks.
  • Strong leadership skills and the ability to motivate and manage various teams.
  • Excellent communication and interpersonal skills.
  • Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
  • Proven track record of project management processes.

Main Duties:

  • Manage the Manpower compliance portion of a larger roll-out project from end to end with allocated Manager in support.
  • Manage suitable matrix reporting to ensure a dashboard of reporting is available to measure the status and progress as per the project time frame and planning.
  • Efficient communication and collaboration at all levels, including reporting to Executive level.
  • Operational contractual compliance monitoring and management to ensure when no new roll-outs are in progress that existing compliance of allocated contracts and monitored adequately as well as enlarge with Health & Safety for Company support.
  • In-depth understanding of the on-boarding processes related to HR Manage, SAP, FAMS and adequate understanding of related and impacting FSG policies.
  • Experience in managing regional operational HR functions.
  • Ability to travel extensively and work within allocated regions and get involved in operational tasks as and when required.
  • Maintain stakeholder relations to ensure project roll-out is enhanced via adequate engagements that includes but not limited to surrounding communities, clients / customers, members of public and other critical role players.
  • Manage a team of employees and assign internal resources, including setting performance standards and providing feedback.
  • Ensure compliance with all company policies and procedures.
  • Measure unit operations against performance and cost indicators of the bigger project roll-out and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
  • Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
  • Engage with various stakeholders across the business to drive communication and collaboration.
  • Support the FSG Group goal congruence initiatives.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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General Manager

OKHA Design Studio

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Job Description

OKHA
 is a leading international contemporary furniture and design studio, renowned for creating timeless, sophisticated interiors and meticulously crafted pieces that blend art, design, and functionality. We are seeking an accomplished 
General Manager
 to oversee the day-to-day operational management of OKHA, driving performance, efficiency, and excellence across all departments.

This pivotal role reports directly to the 
Managing Director
 and will absorb key operational responsibilities, ensuring OKHA continues to operate as a world-class design studio at the forefront of the luxury interiors industry.

Key Responsibilities

Strategic Leadership

  • Translate overall business strategy into actionable departmental plans, ensuring effective execution and alignment across the business.
  • Demonstrate strong digital literacy by leveraging technology and systems to drive operational efficiency and insight.

Operational Leadership

  • Oversee and coordinate all OKHA departments including Sales, Production, Administration, and Supplier Liaison, ensuring operational excellence and interdepartmental alignment.
  • Ensure reliable, responsive, and professional service delivery to both internal teams and external stakeholders with a solution-driven mindset.
  • Evaluate and enhance business operations to optimize resources, improve workflows, and maintain quality standards.
  • Manage budgets, forecasts, and cost controls to ensure profitability and sustainability.
  • Develop and implement systems, processes, and KPIs to measure, monitor, and drive performance.
  • Lead the planning, execution, and delivery of business initiatives within agreed timelines and scope.
  • Oversee smooth transitions during operational or structural changes, ensuring effective change management and minimal disruption.
  • Resolve operational or interpersonal challenges constructively.
  • Drive results across all areas of sales, production, administration, and business development.
  • Foster collaboration, accountability, and continuous improvement across the organization.

Operational Oversight by Department

Sales:

  • Monitor sales performance, analyse trends, and collaborate with the Managing Director on merchandise pricing, promotional materials, and marketing alignment.

Production:

  • Oversee scheduling, workflows, and resource allocation.
  • Ensure timely delivery, adherence to production plans, and maintenance of quality control standards.

Supplier Liaison:

  • Manage supplier relationships and implement standard contracts to mitigate risk.

Administration:

  • Supervise finance, HR, inventory management, and general administration to enhance productivity and reduce operational costs.

Systems Development

  • Identify workflow inefficiencies and introduce automation or digital solutions to streamline operations.
  • Implement integrated inventory systems to monitor stock, reduce waste, and enable real-time tracking of orders and production.
  • Standardise quality control and data collection for transparency and fast issue resolution.
  • Centralise communication systems to align teams and improve coordination.
  • Use analytics to monitor KPIs and inform business decisions.
  • Ensure systems are scalable for custom and large-scale projects.
  • Provide training and support for successful system adoption.

People Leadership

  • Recruit, develop, and manage staff across all OKHA departments, ensuring strong succession planning and retention of high performers.
  • Cultivate a high-performance, collaborative, and accountable culture.
  • Coach and mentor team members, fostering professional growth and engagement.
  • Promote OKHA's values and brand ethos internally and externally.
  • Act as a trusted, respected, and inspiring leader who models professionalism and integrity.

Essential Skills & Criteria

  • Minimum 
    10 years' experience
     in a senior leadership or general management role.
  • Relevant Business Degree
     required.
  • Experience within 
    design, production, or luxury product manufacturing
     is highly advantageous.
  • Proven 
    strategic thinking

    financial acumen
    , and 
    business planning
     ability.
  • Skilled in operational optimization, systems development, and performance management.
  • Strong leadership presence with high emotional intelligence and sound judgment.
  • Comfortable operating in a 
    complex, multicultural environment
    .
  • Proven ability to 
    forecast

    plan
    , and 
    create continuity strategies
    .
  • Decisive, adaptable, and resilient under pressure.
  • Excellent 
    communication

    public speaking
    , and 
    presentation
     skills.
  • Highly 
    accurate

    efficient
    , and 
    results-driven
    .
  • Collaborative, dependable, and punctual with an unwavering sense of professionalism and accountability.

Behavioural Criteria

The General Manager must consistently demonstrate professionalism, fairness, ethical conduct, and responsibility. A high level of accuracy, diligence, and discretion is expected at all times.

Why Join OKHA

At OKHA, you will join a globally respected brand that values innovation, craftsmanship, and collaboration. You will work alongside a passionate and creative team, shaping the operational foundation that allows design excellence to flourish. This is an opportunity to lead with vision, elevate performance, and leave a tangible impact on a company celebrated for its artistry and precision.

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General Manager

Fourier Recruitment

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Job Description

1.Develop, implement and manage the BU business plan ensuring that it aligns with the Jasco Strategic framework and the companyInvestment Charter guidelines (if and where required).

  1. Implement and manage the BU legal and risk & opportunity register in line with the companyCorporate Risk and Compliance framework.

3.Implement and manage the BU governance compliance in line with the companyGovernance framework, in particular King IV.

4.Implement and manage BU continuous improvement actions in line with the companyCorporate Risk and Compliance framework - in particular ISO /ISO / .

5.Jointly with the BU Financial Manager / Financial Director (Large Entities) implement and manage proper financial planning and control, including working capital/funding requirements, for the BU in line with

the companyFinancial Planning and Control framework including working within the companyLimits of Authority guidelines.

  1. Implement the Human Resources processes and policies in line with the CompanyHC/Talent Management framework.

7.Implement and manage the BU transformation goals in line with the companyB-BBEE requirements.

  1. Engaged, mentor and manage the BU employees in linewith the companyValues framework.

9.Implement and manage the BU image and market reputation in line with companyCorporate Communication and Brand Management guidelines.

10.Ensure BU participation in the company's monthly, quarterly and annual business planning and review processes including i.e. forecasting, budgetary, strategic.

  1. Provide proper BU reporting for all elements and areas of responsibility in a timeous and regular manner to BU MD (where applicable), CFO and CEO.

KPA'S: BU FINANCIALS

1.Financial - BU Turnover

a.Achieving a BU Turnover

  1. Financial - BU PBIT

a.Achieving a BU PBIT

  1. Financial - BU ROAM

a.Achieving a BU ROAM / ROACE

KPA'S: STRATEGIC

1.Market share.

2.Revenue growth.

3.Revenue per client.

4.Profit margin.

5.Client retention rate.

6.Quality and Customer satisfaction.

Professionally qualified - Preferred minimum 4-year university bachelor's degree within Engineering Fields.

Minimum 15+ years business experience with at least 5 years in a top-tier business leadership capacity.

Experience in developing, setting and implementing strategy from formulation to successful execution.

Multi-functional experience from Strategy, Sales & Marketing, Service Delivery & Project Management, Support & Maintenance, Finance Management & Control, People Management.

Experience in working with all levels of employees and leading cross-functional teams.

Experience and proven track record, particularly with sales and marketing knowledge and flair enabling business growth whilst still achieving against P&L targets.

Good knowledge of working in a listed company environment with corporate governance, risk and compliance frameworks.

REQUIREDSKILLS:

Leadership Style - Passionate, dynamic, inspiring and motivational leader that can lead a multi-functional and multi-cultural team.

A strong work ethic

Honesty and integrity

Excellent communications (oral, written), presentation and negotiating skills.

Self-confident and persuasive when making sales presentations.

The ability to develop trusted relationships with engineers and contractors

Strong technical and complex problem-solving skills

Detail oriented and able to work on multiple projects at the same time

Sound knowledge of all Lines of business in the companyportfolio.

A positive and determined approach to researching and analyzing new business opportunities.

Ability to cope with competing demands and to prioritize tasks.

Must be knowledgeable in industry trends and competitors.

Ability to solve problems, present information at all levels of the organization.

Strong business development skills.

Strong Interpersonal skills to network and develop strong business relationships with existing and new customers internal & external.

Proactively responds with a sense of urgency.

Communicating the value proposition to all levels of the client's organization.

Customer focus.

Recognise an opportunity and the drive to seek it out to put the companyat an advantage over competitors

Strong technical knowledge to take opportunity and turn opportunity into an order (e.g. identify client requirements, conduct site audits, design and defining scope of work, costing, proposals)

More than 10 Years

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General Manager

Mpumalanga, Mpumalanga Dream Hotels & Resorts

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Job Description

Olfants River Lodge is ideally positioned between Joburg, Pretoria, and Mbombela (Nelspruit). This extensive property features ample accommodation choices (245 beds) to suit all budgets, along with resort-style facilities, conferencing, and banqueting venues. Olifants River Lodge ismanaged by Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we're on a mission to actively create a

brighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview
As the Lodge Custodian, you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.

Key Responsibilities

  • Provide strategic direction and diection to all hotel and resort departments
  • Foster a culture of exceptional customer service and guest satisfaction
  • Develop and manage the annual budget in collaboration with executive leadership
  • Collaborate with the sales and marketing team to drive revenue and occupancy
  • Collaborate with the Head Office People team with recruitment, training and develop a high performing team
  • Ensure compliance with brand standards, induustry regulations, and legal requirments
  • Build and maintain positive relationships with the local community
  • Lodges team members are expected to be versatile and actively participate in various facets of the entertainment teams responsibilities

Theoretical Knowledge

  • Diploma or Degree in Hospitality Management or related field.
  • 4 years minimum of 3-star resort operations and leadership experience in a similarposition.
  • Strong financial acumen and experience managing budgets.
  • Demonstrated ability to drive revenue and improve operational efficiency.
  • In-depth knowledge of hotel management software and industry best practices.
  • Advanced computer literacy (including APEX and PLUSPOINT).
  • Timeshare/Share block experience is advantageous.
  • Excellent Food and Beverage Skills
  • Valid driver's license.
  • Excellent knowledge and understanding of OTA's
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