316 Hotel Attendant jobs in South Africa
Hotel Cleanliness Attendant
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Additional Information
Job Number
Job CategoryHousekeeping & Laundry
LocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Function
The successful incumbents are required to perform duties to ensure the upkeep of all Guest Rooms and Public Areas as well as perform other duties within the housekeeping department as and when required whilst complying with all required COVID19 practices and protocols in accordance with Marriott International Policies and Procedures.
Required Experience & Qualifications
- 1 - 2 years' experience in Housekeeping in a 4 or 5 Star Hotel
- Professional disposition
- Ability to speak, read and write in the English language
- Good communication skills
- Ability to work without supervision
- Customer and Service Delivery focused
- Ability to perform physically challenging tasks
- Ensure uniform, personal appearance and hygiene is clean and professional at all times
- Be able to work within a team
- Attention to detail pertaining to area of responsibility
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends and Public holidays as per operational requirements
Key Responsibilities
- Perform cleaning and related functions within the housekeeping department
- Respond promptly to requests from guests and other departments.
- Access to guest rooms whilst complying with required policies and procedures
- Fill cart with supplies and transport cart to assigned area.
- Replace guest amenities and supplies in rooms.
- Replace dirty linens with clean items and make beds.
- Clean bathrooms.
- Remove trash, dirty linen, and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
- Follow all company and safety and security policies and procedures;
- Report any maintenance problems, safety hazards, accidents, or injuries;
- Complete safety training and certifications;
- Properly store flammable materials.
- Welcome and acknowledge all guests according to company standards;
- Anticipate and address guests' service needs;
- You need to be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
- Perform duties within the Housekeeping department as and when required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
#LI-Onsite
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Hotel Room Attendant
Posted today
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Job Description
We are seeking a dedicated Hotel Room Attendant to join the housekeeping team and ensure the highest standards of cleanliness, comfort, and presentation for all guest rooms and public areas. The successful candidate will play a key role in maintaining the hotels luxury standards and contributing to an exceptional guest experience.
Critical Criteria (Requirements)
- Minimum 12 years experience in housekeeping or room attendant roles, preferably in a 4* or 5* start hotels
- Basic education Grade 12 or equivalent; hospitality or housekeeping qualification advantageous
- Strong attention to detail and pride in maintaining high standards
- Ability to work independently and collaboratively as part of a team
- Good time management, organizational skills, and professional attitude
- South African citizen with a valid ID
Key Competencies
- Room Cleaning & Maintenance Ensure guest rooms are cleaned, serviced, and maintained according to hotel standards
- Public Area Maintenance Maintain cleanliness and presentation of corridors, lobbies, lounges, and back-of-house areas
- Guest Service & Experience Respond promptly and professionally to guest requests and ensure rooms exceed expectations
- Health, Safety & Hygiene Comply with all hygiene, safety, and chemical handling procedures
- Team Collaboration Work effectively with housekeeping staff and assist in training when required
- Inventory Control Monitor and report stock levels for cleaning supplies, amenities, and linen
Duties & Responsibilities
- Clean and service guest rooms, including making beds, dusting, vacuuming, and sanitizing bathrooms
- Replace amenities, towels, and linens according to hotel standards
- Report maintenance issues, damages, or guest concerns to supervisors promptly
- Maintain cleanliness in public areas, corridors, and back-of-house spaces
- Use cleaning chemicals and equipment safely and according to instructions
- Respond to guest requests for additional items or services in a courteous and timely manner
- Support other housekeeping staff to ensure smooth daily operations
- Assist in training new housekeeping team members when required
- Monitor and handle linen, cleaning supplies, and equipment carefully to prevent loss or damage
- Uphold the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity
Important Application Notes
- Must hold a valid South African ID
- Only candidates with relevant housekeeping experience will be shortlisted
- Ensure your CV is 100% updated
- All applicants will attend a virtual introduction interview
- Recruitment aligns with the companys Employment Equity Plan
About the Hotel
The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Towns most loved hotel.
Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.
Hotel Room Attendant
Posted today
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Job Description
We are seeking a dedicated Hotel Room Attendant to join the housekeeping team and ensure the highest standards of cleanliness, comfort, and presentation for all guest rooms and public areas. The successful candidate will play a key role in maintaining the hotel's luxury standards and contributing to an exceptional guest experience.
Critical Criteria (Requirements)
- Minimum 1-2 years' experience in housekeeping or room attendant roles, preferably in a 4* or 5* start hotels
- Basic education Grade 12 or equivalent; hospitality or housekeeping qualification advantageous
- Strong attention to detail and pride in maintaining high standards
- Ability to work independently and collaboratively as part of a team
- Good time management, organizational skills, and professional attitude
- South African citizen with a valid ID
Key Competencies
- Room Cleaning & Maintenance - Ensure guest rooms are cleaned, serviced, and maintained according to hotel standards
- Public Area Maintenance - Maintain cleanliness and presentation of corridors, lobbies, lounges, and back-of-house areas
- Guest Service & Experience - Respond promptly and professionally to guest requests and ensure rooms exceed expectations
- Health, Safety & Hygiene - Comply with all hygiene, safety, and chemical handling procedures
- Team Collaboration - Work effectively with housekeeping staff and assist in training when required
- Inventory Control - Monitor and report stock levels for cleaning supplies, amenities, and linen
Duties & Responsibilities
- Clean and service guest rooms, including making beds, dusting, vacuuming, and sanitizing bathrooms
- Replace amenities, towels, and linens according to hotel standards
- Report maintenance issues, damages, or guest concerns to supervisors promptly
- Maintain cleanliness in public areas, corridors, and back-of-house spaces
- Use cleaning chemicals and equipment safely and according to instructions
- Respond to guest requests for additional items or services in a courteous and timely manner
- Support other housekeeping staff to ensure smooth daily operations
- Assist in training new housekeeping team members when required
- Monitor and handle linen, cleaning supplies, and equipment carefully to prevent loss or damage
- Uphold the hotel's values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity
Important Application Notes
- Must hold a valid South African ID
- Only candidates with relevant housekeeping experience will be shortlisted
- Ensure your CV is 100% updated
- All applicants will attend a virtual introduction interview
- Recruitment aligns with the company's Employment Equity Plan
About the Hotel
The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town's most loved hotel.
Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.
Hotel Porte Cochere Attendant
Posted today
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Job Description
Responsible to provide exceptional, personalised luggage, transport and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable.
Key Performance Areas
Prepared Work Environment
- Identify issues with regards the workstation appearance/ functioning of equipment and systems
- Conduct inspections of vehicles and identify any issues to be addressed
- Check overall cleanliness of vehicles, parking areas and general porte cochere area
- Check fuel levels and ensure car is ready to transport guests
- Review the arrival and VIP lists daily and understands special requirements
- Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
- Co-ordinate the scheduling of maintenance of vehicles when necessary
- Assist in preparing and distributing welcome / VIP amenities.
- Be familiar with the hotel and resort facilities, promotions and activities
Transporting services
- Co-ordinate and park vehicles of visiting guests and residents
- Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
- Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
- Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
- Transport guests safely to any destination in accordance with hotel policies and rules.
- Plan routes to destination
- Log transport to external destinations and file necessary documentation
- Raise charges
- May be required to collect and deliver other items as requested by management
Delivered Luggage Services
- Collect guest luggage and equipment on arrival and take through to front desk
- Tag baggage items and return the identification slips to guests.
- Escort guests to their room, placing luggage in room assigned by front desk.
- Inspects guest room for order and adequate supplies and informs guests of room amenities
- Delivers faxes, messages, packages and flowers to guests rooms and other offices.
- Collect, tag and deliver group luggage.
- Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
- Update and file any luggage documentation
- Transport departing guests' luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
Customer Engagement
- Be present at the porte cochere and maintain proper decorum at all times.
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and solutions to questions and enquiries
- Identifies customers and understand their preferences
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
- Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
- Assist with answering the telephone at the concierge desk and porte cochere
Education
- Grade 12
Experience
- Experience in a customer service environment is an advantage
Work conditions and special requirements
- Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
- Physically able to stand, drive, lift luggage and move around as per job requirements
- Have an open attitude to perform similar functions to those contained in this document , in alternative outlets due to operational requirements
Accreditation/Registration/Licenses
- Public Driver's Permit (PDP)
- Valid Driver's licence Code 10 with a clean driving record
Skills and Knowledge
- Hotel Product Knowledge (facilities and activities)
- Knowledge of the area and important landmarks in the area
- Luggage procedures
- English Verbal and Written Communication skills
- Basic PC skills
- Basic knowledge of Opera
- Read directions and maps
- Make use of a GPS device
- Driving skills
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Hotel Cleanliness Expert (Room Attendant) - Protea Hotel by Marriott Breakwater Lodge
Posted 4 days ago
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**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Housekeeping Protocol
+ Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
+ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
+ Comply with quality assurance expectations and standards.
+ Return cart to designated area at the end of shift.
+ Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
+ Fold cleaned linen into designated size, either by hand or using folding machine.
+ Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
+ Perform other reasonable duties as requested.
Guest Rooms, Villas, and Suites
+ Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
+ Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
+ Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Limit access to guest rooms while cleaning by following departmental procedures.
+ Remove trash, dirty linen, and room service items from room and balcony/patio.
+ Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
+ Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
Public and Employee Spaces
+ Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
+ Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
+ Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
+ Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
+ Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
+ Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
+ Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Support all co-workers and treat them with dignity and respect.
Safety and Security
+ Complete appropriate safety training and certifications to perform work tasks.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Support all co-workers and treat them with dignity and respect.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
**CRITICAL COMPETENCIES**
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
Personal Attributes
+ Safety Orientation
+ Presentation
+ Dependability
+ Integrity
+ Positive Demeanor
**PREFERRED QUALIFICATIONS**
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
Minimum one year work experience in a similar role.
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-TK1
#LI-On-site
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Customer Service
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What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
Customer Service
Posted today
Job Viewed
Job Description
What being part of the Sigma Family means for you:
What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.
A bit more about the Opportunity.:
What Your Day-to-Day will Look Like:
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What amazing People will bring to the role:
What Amazing People Will Bring to the Role:
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
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Customer Service
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About us
The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.
We operate across B2C, B2B, corporate gifting, and events.
Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.
We are driven by excellence in customer service, operational efficiency, and a people-first culture.
Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.
Responsibilities
Provide customer service via email, Instagram DMs, and WhatsApp Business
Receive and process online orders
Pack, ship, and perform quality control on products
Assist with general admin tasks and day-to-day responsibilities as needed
Requirements
Strong written communication skills
Computer literacy
Excellent organisational skills
Experience in customer service and/or Shopify would be beneficial
Personality / Culture Fit
Positive, "yes" mentality
Team player
Strong alignment with Christian values
We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.
Compensation
Market-related salary.
How to Apply
Contact Marlise at or send your CV to
Customer Service
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Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Customer Service
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Job Description
Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin
Own the switchboard. Drive orders. Orchestrate events.
You'll:
• Capture same-day orders (zero errors)
• Invoice within 30 mins of confirmation
• Route calls in <10s & log every lead
• Coordinate trade shows/reseller days
Must-haves:
• English & Afrikaans
• Helderberg-based
• Fast, accurate admin & pro phone manner
• CRM/invoicing/Sheets confidence
• Driver's licence & transport
Nice-to-haves:
4x4/overlanding passion; event experience
To Apply (no generic CVs)
: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.