313 Hostel Worker jobs in South Africa

Guest Services Manager

(17322)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion

Job Summary

The purpose of this position is to manage the daily activities, reporting, training and operations of the Guest Services operations and colleagues. With experience in a high quality luxury boutique hotel/resort guest services, the Assistant Front Office Manager will support the Front Office and Guest Services team in offering the highest level of customer service and supporting our colleagues to ensure they have the tools they need to be successful. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Support the tracking and resolution of service issues.

Key Duties and Responsibilities

• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviours.
• Supervise and manage employees. Understanding employee positions well enough to perform duties in employees' absence.
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Assist with energy conservation efforts by monitoring compliance during property tours.
• Support implementation of the customer recognition/service program, communicating and ensuring the process.
• Support implementation of the upselling program, communicating and ensuring process.
• Support regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensure compliance with all policies, standards and procedures.
• Understand and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understand and comply with security, health and safety policies and procedures.
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
• Serve as a leader in displaying outstanding hospitality skills.
• Set a positive example for guest relations.
• Empower employees to provide excellent customer service.
• Observe service behaviours of employees and provides feedback to individuals.
• Maintain high visibility in public areas during peak times.
• Provide immediate assistance to guests as requested.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Review comment cards and guest satisfaction results with employees.
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Assist, as needed, in the interviewing and hiring of employee team members with the appropriate skills.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Inform and/or updating peers and subordinates on relevant information as it happens.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicate any variations to the established norms to the appropriate department immediately.
• Participate, as needed, in the investigation of employee and guest accidents.
• Perform Front Desk duties in high demand times.

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel's requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

Education or Certification

• Minimum two years working in a luxury, or boutique hotel guest services department
• Must be proficient in hospitality revenue management, guest services and team development
• Previous guest service and reservations experience preferred.
• Excellent written and oral communication skills required.
• Strong leadership skills and interpersonal communication skills.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
• Excellent listening and comprehension skills required.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

My Account

Available Positions >> Guest Services Attendant / Night Auditor FT - Must be 21 years old

Guest Services Attendant / Night Auditor FT - Must be 21 years old

Summary
Title: Guest Services Attendant / Night Auditor FT - Must be 21 years old ID: 3636 Location: Table Mountain Casino Resort Department: Hospitality

More about this job >

Description
Purpose of Position:
Ensures guest satisfaction and revenue optimization through check-in, check-out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by being pleasant, professional and efficient.

Education/Experience

• High School diploma or equivalent unless otherwise waived by Human Resources Management
• Excellent communication skills and a professional presentation
• Ability to work well under pressure in a fast paced environment
• Must be computer literate and possess a friendly demeanor
• Previous hospitality (hotel, casino, reservations, front desk, or guest service) experience preferred

Job Responsibilities And Duties

• Books guest reservations and/or coordinates with reservation call center
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Assists with sales and marketing efforts as directed by the Director of Hospitality
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the shift pass on log
• Ensures common area/lobby is clean
• Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
• Answers phone in a prompt, efficient, and friendly manner.
• Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and casino
• Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Resolves minor guest service issues to the satisfaction of the customer; informs Supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or issues in a friendly manner and appropriate action is taken and follows up to ensure guest satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments,
• Miscellaneous postings, charges and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, counts cashier bank and any other cash handling procedures in accordance with Hotel Operations policies and procedures.
• Transmits and receives messages using equipment such as computer, telephone, email, fax and PBX
• Provides a professional image at all times through appearance and dress.
• Able to perform night auditor duties as required in accordance with the Hotel Management System and Hotel Operations policies and procedures.
• Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required.
• Follows applicable TMCR company policies and procedures including Hotel Operations policies and procedure.
• Perform other duties as assigned

Additional Responsibilities
Direct Reports: None

Access to Sensitive Areas: Hotel Back Office; Hotel Storage areas, email access, and all sensitive areas when accompanied with authorization.

Signatory Authority: All related Guest Services forms

Physical Requirements/Work Environment
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus. While performing the duties of this position, the employee will be exposed to cigarette smoke; the work environment is noisy and employee will work indoors and outdoors; work performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions)

Must be able to work Nights, Weekends, and Holidays
Apply Now

Refer to a Friend

Alternatively, you can apply to this job using your profile from Indeed by clicking the button below:

Apply with Indeed

Key Accountabilities / Principal Responsibilities:

Primary Duties

Catering Assistance

Provide refreshments

Cleaning of kitchens

Cleaning of venue rooms

Stock control of kitchens and vending machines

Secondary Duties

Catering Assistance

Meet external caterers on arrival and assist where necessary

Provide in-house catering on request

Provide Refreshments

Set up cups, make tea / coffee, lay out biscuits for internal / external meetings / functions as requested by customers

Set up refreshments in function rooms, i.e. water, glasses, sweets

Prepare self-service trolley if required

Cleaning of Kitchens

Maintain and clean all crockery and cutlery in all kitchens

Keep all kitchens clean, i.e. fridges, microwaves, and counters

Always ensure clean dish cloths in all kitchens

Wash dish clothes daily

Cleaning of Venue Rooms

Ensure venue rooms are clean and tidy prior to meeting / functions

Liaise with Management to obtain cleaners if necessary

Clean and wash up after every meeting / function

Stock Control of Kitchens

Maintain stock list for all kitchens

Assess stock for main kitchen, i.e. tea, coffee, sugar, food for functions

Assess requirements and stock vending machines

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required

Key Skills and Experience

Grade 12

Min 2 years working experience in hospitality industry

People and Management Skill

Good interpersonal relations

Good communications skills

Service Orientated

Ability to work in a team

Customer focused

Ability to prioritise tasks

Ability to use initiative

Integrity

Reliable

Ability to keep to and meet schedules

Take ownership of tasks

Key result areas

Understand role of reporting to the business and client

Understand role of ensuring own output is aligned with business requirements

Understanding that feedback and communication is critical to success

Additional Responsibilities and Skills

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.

Interested? Submit your CV now.

All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.

For information on AFMS Group, including more information on our company culture, visit our website at

Please note, relocation costs will not apply

If you do not hear from us in 14 days, consider your application unsuccessful.

Applications to be addressed to Matthew Toontjies: (email protected)

Closing Date for applications: Thursday, 25 September 2025, by 16h00

As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay
• Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations
• Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
• Handle all guests' requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
• Provide information about hotel amenities and promote hotel services.
• Anticipate guest needs and build rapport with guests.
• Handle incoming and outgoing mail packages and faxes.
• Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Keep management well informed of any guest's concerns or complaints, and the action taken.
• Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
• Work closely with the Porters to ensure the smooth handling of guests and customer vehicles.

What You Bring:

• Diploma / Degree from a reputable hotel school.
• 1 to 2 years' experience in Guest Services or similar role within a luxury hotel environment.
• Experience with hotel reservations software – advantageous.
• Strong verbal and written communication skills.
• Good organisational skills.
• Proficient in MS Office
• Excellent customer service skills.
• Time Management skills.

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

What being part of the Sigma Family means for you:

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.:

What Your Day-to-Day will Look Like:

You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.

We operate across B2C, B2B, corporate gifting, and events.

Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.

We are driven by excellence in customer service, operational efficiency, and a people-first culture.

Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

• Provide customer service via email, Instagram DMs, and WhatsApp Business

• Receive and process online orders

• Pack, ship, and perform quality control on products

• Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

• Strong written communication skills

• Computer literacy

• Excellent organisational skills

• Experience in customer service and/or Shopify would be beneficial

Personality / Culture Fit

• Positive, "yes" mentality

• Team player

• Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

Compensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

• Order Management:

Efficiently and accurately process customer orders.

• Customer Support:

Respond to customer inquiries with professionalism and clarity.

• Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

• Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
• Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
• To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
• To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
• To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
• Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
• To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
• To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
• To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
• Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

• Previous experience in a sales support or customer service environment
• Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
• Excellent written and verbal communication
• Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
• Proficient in handling high-pressure situations with efficiency and composure
• Strong IT skills: MS Office, Excel, Outlook, MS Teams
• Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
• Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

• Valid Driver's License and own transport
• High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

#scienceforasaferworld

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.