13 Hospitality Supervisor jobs in South Africa

We have an exciting job opportunity for a Swedish speaking Guest Service Support Agent to join a leading international travel company and work remotely in Johannesburg, South Africa . If you enjoy talking to people and are able to work in fast-paced and competitive atmosphere, this job could be perfect for you! This company offers an excellent salary, monthly performance bonuses, an international working environment, and so much more…

Your key job responsibilities as the Swedish speaking Guest Service Support Agent in Johannesburg, South Africa (Remote) will include:

• Possess excellent product knowledge to enhance customer support
• Resolve customer complaints brought to your attention
• Provide the best possible solution to the queries of the customers
• Be proactive and look for improvement for yours and your team’s performances

Requirements for this Swedish speaking Guest Service Support Agent job in Johannesburg, South Africa (Remote) :

• Fluent in Swedish with advanced English skills
• Excellent interpersonal and written and oral communication skills
• Possess a fair knowledge on how to use the computer system and its basic application
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
• Enjoy talking with people by phone and emails
• Able to work in fast-paced and competitive atmosphere

If you meet the above requirements for this Swedish speaking Guest Service Support Agent job in Johannesburg, South Africa (Remote) , we would like to hear from you! Please send your CV through to today!

If you wish to view additional Swedish language jobs in South Africa , please click through to our job section.

Tagged as: Customer Service, Customer Service jobs, Swedish, Swedish Jobs

#J-18808-Ljbffr

Job description: The Olive branch is currently recruiting for an experienced Restaurant Supervisor to work alongside our team and ensure the smooth day-to-day running of the current restaurant and developing a new team for our second restaurant opening soon.

We are looking to recruit an ambitious, career-driven individual that is self-motivated & well presented.

Requirements:

• Minimum 2 years restaurant service experience
• Outstanding leadership skills
• Exceptional upselling skills
• Work well in a team
• Good communication skills

What We Offer:

• Working week spread over 4 1/2 days
• Closed Sunday and Monday
• Flexible hours
• Paid overtime available
• Good rate of pay plus tips
• 50% discount on food
• Family and friends discount
• Family business environment
• Coffee, wine, and cocktail training
• Management training

Additional pay:

• Bonus scheme
• Loyalty bonus
• Tips

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Sick pay

Schedule:

• Weekend availability

How to apply: Please bring a CV into the restaurant for the attention of Adam.

Ref: Please quote ‘Pershore Patty Job Board’ when applying.

#J-18808-Ljbffr

Our client based in Franschhoek is looking for a Restaurant Supervisor to join their team. The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring the highest standards of service, and assisting the Restaurant Manager in all aspects of the department. This role requires a keen eye for detail, excellent communication skills, and the ability to lead a team effectively.RequirementsMatric Certificate Wine certificate would be advantageousPrevious experience in a supervisory role within a fine dining or Hotel restaurant or hospitality environment.Excellent knowledge of food and beverage service standards.Proficiency in using restaurant POS systems.Preference will be given to candidates from Franschhoek and neighboring areasManagement skills Training and Coaching skillsAttention to detailProblem solving abilitiesTime ManagementAbility to work under pressureSales and financial acumen

Join to apply for the RESTAURANT SUPERVISOR/EXPERT role at State of Arkansas

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Join to apply for the RESTAURANT SUPERVISOR/EXPERT role at State of Arkansas

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Restaurant Supervisor/Expert

Position #: 22092394

Salary: $43,088

Grade: SGS04

Requisition: 50394

Location: Ozark Folk Center State Park, Mt. View, AR

Closing date: Until Filled

The restaurant supervisor/expert assists in ensuring a hospitable atmosphere for guests and aids in providing quality food and service for our visitors. Job duties include providing daily supervision to food services workers, assisting in the preparation of food orders, supervising food preparation to ensure compliance with Serv-Safe guidelines and Department of Health regulations, and inspecting supplies, equipment, and storage area for temperature and sanitation requirements. This position also assists the restaurant manager in planning and designing menus, overseeing the front of the house by assisting supervising wait staff. The position also assists in all monthly reports. Applicant should be proficient in Microsoft applications. The a pplicant must be able to work a varied schedule, including nights, weekends, and holidays, and must possess a valid driver’s license. A criminal background check will be required.

The position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.

Applicants must meet or exceed the following qualifications : The formal educational equivalent of a high school diploma; plus at least two years of experience in food service management, restaurant operations, or hospitality leadership, or a related field. Must obtain and maintain ServSafe Food Manager Certification within six months of hire. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

EOE/AA/ADA Women and minorities are encouraged to apply.

Applications accepted online only: The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Job Series: Restaurant – Career Path

Classification: Restaurant Supervisor/Expert

Class Code: RRE02P

Pay Grade: SGS04

Salary Range: $3,088- 63,770

Job Summary

The Restaurant Supervisor/Expert is responsible for overseeing daily restaurant operations within an Arkansas state park, lodge, or other government-managed food service facility. This position ensures exceptional guest experiences, adherence to state food safety regulations, and the efficient management of restaurant staff, inventory, and service quality.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise daily restaurant activities, ensuring smooth operations during meal service. Enforce food safety and sanitation standards, complying with Arkansas Department of Health regulations. Oversee food preparation and presentation to maintain quality and consistency. Assist in inventory management, ordering, and cost control to prevent waste and shortages. Train, schedule, and supervise servers, hosts, and kitchen staff to ensure efficient service. Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Handle customer concerns and complaints professionally and effectively. Monitor dining areas for cleanliness, orderliness, and guest satisfaction. Assist in budgeting, sales tracking, and financial reporting. Monitor labor costs, food costs, and operational expenses to optimize efficiency. Support revenue-generating initiatives, such as special promotions or seasonal menus. Ensure compliance with Arkansas food safety, alcohol service, and labor laws. Maintain proper licensing and certifications for food handling and alcohol service. Conduct safety and sanitation inspections to meet public health standards. Ensure compliance with Arkansas food safety, alcohol service, and labor laws.

Knowledge And Skills

Strong supervisory and team-building skills. Ability to train, motivate, and coach staff in a fast-paced environment. Effective problem-solving and decision-making abilities. Excellent interpersonal and conflict resolution skills. Ability to handle guest complaints and resolve service issues diplomatically. Strong verbal and written communication skills for interacting with guests and staff. Experience with restaurant budgeting, cost control, and inventory management. Knowledge of pricing strategies, menu planning, and food waste reduction. Ability to analyze sales trends and make operational adjustments as needed. Understanding of culinary techniques, food preparation, and beverage service. Familiarity with Arkansas health department regulations.

Minimum Qualifications

At least two years of experience in food service management, restaurant operations, or hospitality leadership, or a related field.

Licensure/Certifications

Must obtain and maintain ServSafe Food Manager Certification within six months of hire. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Government Administration

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WE’RE HIRING: FRONT OF HOUSE RESTAURANT SUPERVISOR – SOAK IN DAMPIER

Soak isn’t your average café — and we’re not after your average supervisor.

We’re on the lookout for a sharp, switched-on Front of House Supervisor to lead our incredible team in delivering top-tier service with a side of ocean breeze. You’ll be the eyes, ears and calm in the (busy Sunday morning) storm — keeping things running smoothly, setting the standard, and making sure every guest leaves feeling like they’ve just discovered Dampier’s best-kept secret (because they have).

This role is for you if you:

Have strong experience in a fast-paced, high-volume venue
Know how to lead a team with confidence and respect
Can handle customer issues before they become problems
Know what good service looks like — and train others to match it
Have an eye for detail, a cool head, and a hands-on attitude

Bonus points if you already know who we are and what we’re about.

Soak Hospitality is home to laid-back excellence: friendly vibes, incredible views, and food & coffee that speak for themselves.

This is a full-time, supervisory role reporting to the Manager & Director. You’ll be leading daily operations, training staff, managing service standards, and driving guest experience — plus working on-site in one of the most iconic café venues in the Pilbara.

Ready to lead a cracking team in a dream location?

Email your resume to us or drop it in person at Soak, Dampier.

Accommodation option available for the right candidate

#J-18808-Ljbffr

Position: Restaurant Supervisor

Company: Luxury Game Lodge Location: Karoo, 2.5 Hours out of Cape Town, South Africa

About Us: Our established luxury game lodge, located amidst the breathtaking Karoo beauty, offers an unparalleled experience of elegance, comfort, and adventure. We take pride in providing a high-quality dining experience that celebrates local ingredients and exceptional service, encompassing breakfast, lunch, and dinner.

Position: Restaurant Supervisor

Job Description

We are seeking a dedicated and experienced Restaurant Supervisor to join our team. The ideal candidate will oversee the restaurant operations, ensuring that our guests receive exceptional and personalized service that reflects the luxury and provenance of our lodge. This is a unique opportunity to be part of a pioneering team in a stunning and unique environment.

Responsibilities

• Supervise day-to-day restaurant operations to ensure quality and consistency.
• Develop and maintain high standards for food quality and guest satisfaction.
• Manage and train restaurant staff to deliver outstanding service.
• Oversee the setup and cleanliness of the dining area.
• Coordinate with the kitchen and other departments to ensure seamless guest experiences.
• Handle guest inquiries, complaints, and feedback professionally and efficiently.
• Monitor inventory and supplies to ensure readiness for service.
• Maintain a discreet and professional demeanour at all times.
• Ensure compliance with health and safety regulations.
  
  

Key Performance Indicators (KPIs)

• Guest Satisfaction: Maintain high levels of guest satisfaction with dining services.
• Quality Assurance: Ensure consistent quality in food and service.
• Staff Training & Development: Implement effective training programs to enhance restaurant performance and service delivery.
• Cost Control: Manage the restaurant budget to meet financial targets without compromising quality.
• Health & Safety Compliance: Adhere to and enforce all health and safety regulations.
• Inventory Management: Monitor and maintain optimal inventory levels to prevent shortages or excess.
• Efficiency: Ensure timely and efficient restaurant operations to meet guest expectations.
• Guest Personalization: Ensure personalized services that cater to individual guest preferences.
• Team Collaboration: Foster a positive and productive work environment through effective communication and teamwork.
• Maintenance Coordination: Collaborate with the maintenance team to address any issues promptly.
  
  

Qualifications

• Proven experience as a Restaurant Supervisor or similar role in a luxury hospitality setting.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Up-to-date knowledge of restaurant trends and best practices.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Diploma in Hospitality Management or a similar field is advantageous.
  
  

Benefits

• Competitive salary.
• Opportunities for professional growth and development.
• A unique and picturesque work environment.
  
  

Interested candidates are invited to submit their CV and a cover letter detailing your experience and passion for hospitality. #J-18808-Ljbffr

Duties And Responsibilities:

Apart from the mentioned essential job functions, the requirements in this role may need to fulfill a variety of additional responsibilities. Attend from time-to-time meetings such as managers meeting, department meetings, staff meetings.

• Participate in community public relations for the restaurant and the hotel.
• Recruit, train, and supervise restaurant staff.
• Create and maintain staff schedules, ensuring adequate coverage during peak hours.
• Good knowledge and use of software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
• Address customer concerns or complaints promptly and professionally.
• Monitor and maintain service standards to exceed customer expectations.
• Properly execute end of night revenue closeouts including all reports.
• Requisition supplies to have an adequate supply on hand for the following shifts.
• On occasion, participate in inventory procedures.
• Open and close shifts in accordance with instructions.
• Manage associate relations during each shift, addressing issues such as call-offs, tardiness, and last-minute daily challenges by finding effective solutions.
• Ensure all employees are following the correct break procedure.
• Monitor inventory levels, place orders, and manage stock rotation.
• Collaborate with the kitchen team to maintain food quality and safety standards.
• Guarantee adherence to health and safety regulations and sanitation standards.
• Conduct regular inspections to maintain a clean and safe environment.
• In emergencies, perform in the capacity of any position supervised.
• Perform other duties and responsibilities as assigned or required.

Requirements, Knowledge, Skills, And Abilities:

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Excellent leadership and interpersonal skills.
• Strong understanding of restaurant operations, including front-of-house and back-of-house procedures.
• Knowledge of health and safety regulations and food safety standards.
• Exceptional customer service skills and a commitment to guest satisfaction.
• Flexibility to work evenings, weekends, and holidays as needed.
• Thorough knowledge of restaurant operations and preparation techniques.
• Knowledge of beverage operations and wines.
• Good proficiency in mathematics to analyze and monitor inventory, controls, revenue generation within the hotel.
• Ability to communicate in English, both orally and in writing, with guests and employees.
• Dealing with certain individuals may demand considerable patience, tact, and diplomacy to alleviate anger, gather precise information, and address issues effectively.
• Ability to handle and resolve guest complains.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Proficiency in utilizing a moderately complex computer system to access and input information accurately.
• Interpersonal skills to provide overall guest satisfaction.
• Matric (Grade 12) qualification.
• A Certificate or Diploma in Hospitality Management will be advantageous.
• Minimum of 2 years experience in a 5-star hotel or luxury hospitality environment.
• Own reliable transport will be beneficial.

***Only shortlisted candidates will be contacted***

**Additional Information**
**Job Number** 25137455
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Guest Relations
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
+ Communicate recommendations in a way that builds excitement and interest among guests and associates.
+ Perform other reasonable duties as requested.
Guest Services
+ Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
**VIP/Concierge Services**
+ Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
+ Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Check-in/Check-out
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Verify and adjust billing for guests.
Cash Handling
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Obtain manual authorizations and follow all Accounting procedures when computer system is down.
+ Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
+ Follow the requirements and tasks as defined in EMEA Front Desk Cashiering ( SOP.
+ Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund ( and Cashier Overage/Shortage ( SOPs.
Reports/Recordkeeping
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Run credit card authorization report and check for discrepancies.
+ Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
+ Print contingency lists to have a record of all guests in case of emergency.
Communications
+ Provides assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Safety and Security
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
**CRITICAL COMPETENCIES**
Analytical Skills
+ Learning
+ Decision-Making
+ Problem Solving
+ Computer Skills
+ Basic Mathematics
Interpersonal Skills
+ Customer Service Orientation
+ Interpersonal Skills
+ Team Work
+ Diversity Relations
Communications
+ English Language Proficiency
+ Communication
+ Listening
+ Applied Reading
+ Writing
Personal Attributes
+ Integrity
+ Dependability
+ Positive Demeanor
+ Presentation
+ Adaptability/Flexibility
+ Stress Tolerance
+ Initiative
Organization
+ Multi-Tasking
1. Time Management
PREFERRED QUALIFICATIONS
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
Minimum 6 months experience in a similar role
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-On-site
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**Additional Information**
**Job Number** 25130943
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Follow company and department policies and procedures.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Perform other reasonable job duties as requested.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Talk with and listen to other employees to effectively exchange information.
+ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Assists Management
+ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
+ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
+ Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
+ Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
+ Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
+ Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
+ Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
+ Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
+ Coordinate tasks and work with other departments to ensure that the department runs efficiently.
+ Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
+ Monitor the performance of others to ensure adherence to quality expectations and standards.
Physical Tasks
+ Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
+ Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Stand, sit, kneel, or walk for an extended period across an entire work shift.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects)
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces and steps.
+ Move up and down stairs and/or service ramps.
+ Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Housekeeping Protocol
+ Identify and report preventative or other maintenance issues in public areas or guest rooms.
+ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Identify room assignments and type of cleaning required for each room.
+ Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
+ Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
+ Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Complete incident reports for any incidents or accidents that occur during shift.
Guest Rooms, Villas, and Suites
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
Housekeeping Quality Control
+ Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
+ Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.
Housekeeping Coordination
+ Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
+ Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).
+ Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
+ Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
+ Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
+ Prepare and distribute room assignments to Housekeeping staff.
+ Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.
Analytical Skills
+ Decision-Making
+ Problem Solving
+ Computer Skills
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
+ Interpersonal Skills
Communications
+ Listening
+ Communication
+ English Language Proficiency
Personal Attributes
+ Dependability
+ Integrity
+ Positive Demeanor
+ Safety Orientation
+ Presentation
+ Stress Tolerance
+ Adaptability/Flexibility
+ Initiative
Organization
+ Time Management
+ Detail Orientation
+ Multi-Tasking
+ Planning and Organizing
Physical Abilities
+ Visual Acuity
Assists Management
+ Resolving Conflict
+ Delegating and Directing
+ Coaching and Developing
+ Team Building
+ Performance Management
**Education**
High school diploma/G.E.D. equivalent
**Related Work Experience**
At least 1 year of related work experience
**Supervisory Experience**
At least 1 year of supervisory experience
_#LI-TK1_
**#LI-Onsite**
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.