473 Hospitality Managers jobs in South Africa

Career Opportunity – Services Manager (Kommetjie Area)

At
Careserv
, our vision is clear: consistency, integrity, and care in everything we do. We are seeking an experienced
Services Manager
to take full responsibility for one of our key sites in the Kommetjie area.

This role requires a hands-on leader with strong experience in
hospitality and healthcare
, excellent knowledge of
kitchen & housekeeping
, and a passion for people.

Key Responsibilities:

Lead, train, and motivate a team – inspiring ownership the Careserv way

Manage daily operations, budgets, admin, and reporting

Ensure quality food preparation, presentation, and service

Oversee housekeeping standards and operational controls

Build strong client and resident relationships

Drive compliance with policies, procedures, and health & safety standards

Requirements:

• Minimum 3 years' management experience in hospitality/healthcare
• Strong kitchen and housekeeping background
• Relevant tertiary qualification (or equivalent experience)
• Excellent leadership, communication, and problem-solving skills
• Fully computer literate
• Flexible with working hours/shifts
• Own transport – essential

At Careserv, you're not just taking on a role – you're joining a
family
that makes a difference every single day.

To apply, send your CV and cover letter to with the subject line:
Services Manager – Kommetjie Area
.

Manage the profitability and productivity of the catering outlet by the efficient and effective management of staff in providing quality food and maintaining customer satisfaction and hygiene standards in accordance with applicable legislation relating to health and safety

• Efficient and quality production and delivery of food
• Manage the Efficient and effective set up of the in-house dining areas.
• Manage the Efficient and Effective running of the kitchen.
• Staff Management
• Documentation Control and Management / Reporting
• Maximise Financial Output and Minimise Financial Risk and Loss
• Stock Management
• Compliance to food, health, and safety requirements
• Customer Service Excellence

CORE COMPETENCIES

The incumbent of this position must have:

• Computer Literacy (MS Office)
• Thoroughness
• Results-orientation
• Teamwork and Collaboration
• Managing Human Resources
• Financial Acumen
• Customer service orientation
• Planning and organising
• Communication
• Diversity
• Flexibility
• Adaptability
• Accountability
• Conflict Management
• Knowledge and understanding of food, health, and safety requirements.

Knowledge of food, food hygiene and food preparation

• Problem-solving
• Sense of urgency

v Grade 12or relevant vocational certificate in hospitality industry

v Normally 2-5 Years relevant and / or working experience

DISCLAIMER:Nelson Mandela University is a designated employer committed to pursuing excellence, diversity, inclusion, and redress in achieving its employment equity targets. Preference will be given to suitably qualified (Race and Gender) candidates in accordance with the University's employment equity targets. No applications will be accepted after the closing date Friday, 26 September 2025.

At I&J, part of AVI, we combine close to 115 years of excellence with a forward-thinking approach to the fishing industry. As a leader in premium seafood, including Cape Hake and farmed Cape Abalone, we are committed to sustainability, innovation, and empowering local communities. Our latest innovation, Air-Fri'kn Amazing, brings bold flavours and crispy perfection to your air fryer, showcasing our passion for quality and customer-centric excellence.

Why Join I&J?

• Industry Leader: Work with a renowned brand known for premium Cape Hake and farmed Abalone.
• Sustainability Focused: Contribute to responsible fishing practices with MSC accreditation.
• Community Impact: Be part of a company that empowers and invests in local communities.

An exciting opportunity exists for a National Sales Manager Food Service and Wholesale at I&J. As the successful incumbent you will lead, manage, and grow the Food Service and Wholesale channel across South Africa and selected African markets. The role is accountable for developing and executing strategic sales plans, managing a team of Key Account Managers, and ensuring customer partnerships, stock and pricing optimisation, and compliance across domestic and export markets. The position ensures profitable growth, long-term sustainability, and operational excellence in line with I&J's commercial objectives.

Reporting Structure:

• Reports to: Head of Sales
• Direct reports: 3

Key Areas of Impact:

Strategic Channel Leadership

• Develop and implement the National Food Service & Wholesale strategy aligned to I&J's domestic sales objectives.
• Lead and manage Key Account Managers (KAMs) across customer groups, ensuring clear targets and strategic alignment.
• Drive customer segmentation, strategic planning, and execution to expand channel presence and share.
• Provide leadership in negotiations of trading terms and strategic partnerships with major wholesalers and food service groups

Sales and Profitability Delivery

• Own the channel Profit and Loss (P&L), ensuring achievement of revenue, volume, margin, and profitability targets.
• Monitor and manage pricing, deals, and Key Value Items (KVI) lines to maximise profitability.
• Ensure accurate stock allocation, forecasting, and pipeline management, working with cross-functional teams to meet demand and minimise risk.
• Oversee trade debtor performance, ensuring timely collections and adherence to credit policies. Coordinate sales demand forecasts for production planning to ensure optimal stock availability across customers and various regional depots.

Customer and Category Development

• Build strong customer relationships across wholesalers, food service groups and export partners.
• Lead category growth initiatives, leveraging customer insights to shape assortment, pack formats, and pricing strategies.
• Support and guide KAM's in customer visits, joint business planning and promotional execution.
• Ensure long-term planning and short-term action plans are effectively delivered against financial and strategic goals.

Supply Chain, Exports and Execution Excellence

• Collaborate with supply chain teams to ensure service excellence, OTIF delivery and efficient DC-to-DC flows.
• Oversee export operations, including compliance with documentation - health certificates, seals, customs requirements, cross-border logistics, and minimum order volumes.
• Anticipate and mitigate risks in export planning, ensuring customer service and monthly sales objectives are achieved.
• Streamline processes with internal departments to improve efficiency and responsiveness.

Leadership and Development

• Recruit, coach, train, and develop the Key Account Managers and support, driving high performance and accountability.
• Conduct regular performance reviews, set KPIs, and provide ongoing feedback.
• Foster a collaborative team culture, ensuring alignment between individual objectives and business goals.
• Build succession capability and develop future leadership within the Food Service sales team.

What It Takes to Succeed:

Experience that set you up for success:

• 5 years' FMCG sales experience, including experience Key Account or Channel Management
• Proven experience in Food Service and Wholesale channels
• Exposure to export operations and cross-border logistics

Qualifications & Certifications that will contribute to your success:

• Grade 12 / Matric
• Bachelor's Degree or National Diploma in Commerce, Sales, or Business Management

Additional Requirements:

• Strong in numerical analysis and problem solving
• Business Administration and Customer Relationship Management experience
• Sales Planning and Forecasting
• Strong communication skills
• Own reliable vehicle

Take the Next Step with I&J

Join us to shape the future of South African seafood while making a meaningful impact on communities and the environment and be part of a team committed to excellence and making a positive impact.

• valid drivers license would be ideal,
• grade 12,
• formal tertiary Hospitality Management qualification (minimum NQF5),

• minimum of 3 years experience in a leadership / management role,
• minimum of 3 years experience in people development and training, diversity management and related personnel management efficiencies; plus a working knowledge of current labour and other relevant legislation,
• experience with expense budgets, processes and controls (with exposure to annual budgeting and strategic planning);
• knowledge of principles and processes for providing customer and personal services, e.g. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction,
• knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources,
• must be computer literate in normal MS Office packages.

• strong leadership and interpersonal skills,
• effective communicator (active listening, social perceptiveness, effectively conveying information verbally and in written form, etc.),
• effective coaching and mentoring skills; effective as a teacher, developer and motivator of people,
• results orientated / taking ownership - effective at monitoring performance of yourself, other individuals, or elements impacting on the work, to make improvements or take corrective action pro-actively, considering information and evaluating results to choose the best solution and solve problems,
• Critical thinking (logical problem solving),
• Mathematical reasoning ability,
• Time management / can plan and prioritise,
• Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.

• Manage all front-of-house operations, ensuring service standards are consistently met or exceeded.
• Lead, motivate, and train staff to foster a professional and collaborative environment.
• Monitor and maintain inventory, ordering supplies as needed while controlling costs.
• Develop and implement operational policies and procedures to maximize efficiency.
• Handle guest feedback, complaints, and enquiries promptly and professionally.
• Oversee reservations, seating arrangements, and workflow to optimize guest satisfaction.
• Collaborate with the kitchen team to ensure seamless service and high-quality food presentation.
• Maintain compliance with health, safety, and licensing regulations.
• Prepare reports on sales, labour, and operational performance for senior management.

• Proven experience as a Restaurant Manager or in a similar role within the hospitality industry.
• Strong leadership, organizational, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of budgeting, cost control, and inventory management.
• Ability to work under pressure in a fast-paced environment.
• Computer literate, with experience in POS systems and MS Office.
• Relevant hospitality qualification or diploma is advantageous.
• MUST have a valid drivers license and OWN reliable transport

Key Responsibilities:
1. Leadership & Staff Management:
o Supervise, train, and motivate a team of front-of-house and back-of-house staff.
o Create staff schedules and ensure adequate coverage for smooth operations.
o Conduct regular performance reviews and foster professional development.

2. Customer Service:
o Ensure a superior dining experience for all guests, addressing and resolving any
complaints or issues promptly.
o Monitor and maintain high standards of service quality and guest satisfaction.
o Act as the face of the restaurant, building strong relationships with regular patrons.

3. Operational Management:
o Oversee all aspects of restaurant operations, including inventory management,
supplier relations, and cost control.
o Implement and enforce health, safety, and hygiene standards in compliance with local
regulations.
o Manage reservations and optimize seating arrangements to maximize revenue.

4. Financial Management:
o Monitor budgets, control expenses, and track financial performance.
o Analyze sales trends and implement strategies to boost revenue and profitability.
o Collaborate with the owner or senior management to set and achieve business goals.

5. Marketing & Promotions:
o Assist in planning and executing marketing campaigns and special events.
o Promote the restaurant through social media and other platforms to attract new
customers.
o Ensure that branding and messaging align with the restaurant’s identity.

Key Requirements:
• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong knowledge of food and beverage operations, including front-of-house and back-of
house processes.
• Excellent organizational, problem-solving, and decision-making skills.
• Outstanding interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in restaurant management software and basic financial reporting.

Preferred Qualifications:
• Certification in hospitality or restaurant management.
• Experience in managing a luxury or fine-dining establishment.
• Familiarity with wine and cocktail programs is a plus.

Why Join Us?
• Lead a passionate and talented team in a renowned establishment.
• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement. 

Applicants are required to meet the following criteria:

• Matric Certificate
• Tertiary qualification in Hospitality will be a distinct advantage
• Minimum 5 years’ experience in a fast paced Restaurant environment in Front and Back of House
• Minimum 3 years’ experience in a management role
• Must have POS experience
• Proficient in MS Office
• Fluency in English and Afrikaans
• Valid driver’s license and own transport

The successful applicant would be responsible for, but not limited to:

• Manage all the financial procedures
• Manage stock levels
• Manage food costs, ensure stipulated cost of sales are achieved
• Ensure budgets are achieved
• Ensure operational standards are implemented in the restaurant
• Comply with all relevant checklists and evaluations
• Manage Staff’s time and attendance
• Manage staff’s performance standards
• Achieve training standards and targets
• Manage recruitment process
• Adherence to company’s disciplinary code and procedures
• Comply with health and safety requirements
• Marketing strategies

Upmarket restaurant in Northern Suburbs seeks experience manager/assistant manager with at least 3 years in restaurant management. Work week of minimum 60 . Pay negotiable depending on experience.

Must be fluent in English and Afrikaans.

Own transport essential.

Contactable references.

Job Type: Full-time

Pay: R12 000,00 - R16 000,00 per month

Experience:

• Restaurant management: 3 years (Required)

Work Location: In person

Application Deadline: 2025/09/08

Expected Start Date: 2025/10/01