186 Helpdesk Support jobs in South Africa

About MCI

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

Role

The ideal candidate for this role will be responsible for resolving customer queries by providing telephone and electronic query resolution services. You will need to provide an exceptional customer experience to ensure customer retention.

Activities will include:

Provide an exceptional customer experience

• Appropriately manage all customer queries via phone and email;
• Ensure a polite, friendly, efficient and professional service is provided at all times;
• Take responsibility for all calls by ensuring that advice is always given in the customer’s best interests;
li>Ensure all calls are resolved per SLA guidelines.

Resolve customer queries effectively and efficiently

• Attend to logged customer queries in line with query resolution principles established by the company;
• Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries;
• Report issues and variances that affect customer queries to management and other departments, ensuring that unresolved queries are escalated appropriately;
• Improve the customer experience and service delivery by providing excellent verbal and written customer service;
• Escalate more complex issues to the relevant account manager or technical team;
• Adhere and meet all service level agreement targets.

• Grade 12 / Matric or Equivalent qualification;
• IT Qualification;
• SQL Reporting Services (nice to have).

Applicants must be eligible to work in the Republic of South Africa.

Skills and Qualifications

• Minimum of 2-3 years Customer Software Support experience
• Effective communication skills (verbal and written);
• Must be literate in:
• Microsoft 365 Office Suite
• Jira Helpdesk or Similar Helpdesk tools
• Excellent telephone etiquette;
• Excellent technical skills;
• Excellent problem-solving abilities.

MCI Consultants are people who are:

• Ambitious team players, but can work independently;
• Courageous and passionate;
• Able to take on challenges with a sense of urgency;
• Focused, with a strong desire for self-improvement;
• Dynamic and progressive in their thinking;
• Ethical and responsible;
• Professional, trustworthy and keen.

Our client is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. They operate across a range of industries including banking, financial services, manufacturing, fast-moving consumer goods, and recruitment throughout Africa and the Middle East. Their service offering includes project management, software implementation, product development across various platforms, as well as e-commerce solutions.

They strive to be the best at what they do, and to achieve this, they seek individuals who bring commitment, drive, and a positive attitude that contribute to delivering winning results.

The ideal candidate for this role will be responsible for resolving customer queries by providing telephone and electronic query resolution services. You will need to provide an exceptional customer experience to ensure customer retention.

Skills and Qualifications

MCI Consultants are people who are:

We are recruiting for a Senior Helpdesk Support Engineer.

Customer Service

• Receive calls from senior customer engineer/help desk.
• Verify/identify problems with help desk.
• Contact users to get clarity on problems and troubleshoot.
• Provide telephonic support to users if possible.

• Train users on how to use IT equipment.

• Undertake maintenance and repairs on damaged and repairable hardware.
• Report on uneconomical repairs.

• Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
• Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.

• Respond to remote/satellite customer call-outs (hardware, software, and network calls).
• Provide telephone infrastructure (1st line support).
• Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.

• Undertake audits of hardware and software assets.

• Keep abreast of trends in hardware and software developments.

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project, or performance reporting.

• Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
• Relevant 4 years’ experience in a system support environment.

To receive, log, assign, track, manage and report on all company's Support Desk tickets received. These tickets will include End User Support and Environment Support to monitor and report on backups and available server space. This is a client-focused position – the individual must have excellent verbal, written, listening and communication skills, great communication skills; must be able to analyse and solve customer problems; pay attention to detail and be well organised.

• Support existing client applications
• Field incoming calls and emails from customers for service requests regarding authentication, permissions, usability.
• Document problem and troubleshooting efforts.
• Communicate moderately complex or technical information, ideas and results effectively in both oral and written form.
• Escalate unsolved tickets to a SharePoint Developer as and when required.
• Implement changes requested by the client.
• Perform software testing.
• Test developed software against the design requirements.
• Accurately log all software defects discovered.
• Perform routine maintenance of both client and pilotfish systems.
• Perform daily checks of Web services and ensure that back-ups are running smoothly.
• Perform weekly backups and software updates as well as client specific summary reports.
• Perform monthly checks of client sites as well as client specific summary reports.
• Support for the Developers with routine tasks.
• Support the development team with routine tasks.

• BSc Degree or relevant diploma
• Microsoft Certifications will also be considered
• 2-3 years experience within a client facing support role

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  
  

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.
  
  

• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Volvo Trucks by 2x

Johannesburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Bryanston, Gauteng, South Africa 4 days ago

Randburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 2 days ago

Rand West City, Gauteng, South Africa 6 days ago

Johannesburg Metropolitan Area 6 days ago

Johannesburg Metropolitan Area 6 days ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 4 days ago

Kempton Park, Gauteng, South Africa 1 week ago

Kempton Park, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Boksburg, Gauteng, South Africa 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.

• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Select how often (in days) to receive an alert:

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.
• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting : The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives :

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded / resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars / meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring :

Qualification & Job Experience :

Key Competencies

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date : 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Select how often (in days) to receive an alert:

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.
• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.