263 Helpdesk Support jobs in South Africa

Nudle XR is looking for enthusiastic Helpdesk Support Analysts to be the first point of contact for clients and staff needing technical support. You'll be helping users troubleshoot issues with our AR/VR platforms and educational tools, ensuring smooth experiences for both teachers and learners. If you enjoy solving problems and supporting people, this role will give you the chance to grow in a dynamic and innovative environment.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing systems.
• Diagnose and resolve technical problems related to software, hardware, or connectivity.
• Escalate unresolved issues to higher-level support teams.
• Maintain detailed records of issues, resolutions, and customer interactions.
• Monitor system alerts and proactively address potential problems.
• Assist with account setup, system access, and password resets.
• Provide clear and empathetic communication to end users.

Requirements

• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
• Strong problem-solving and analytical skills.
• Good written and verbal communication abilities.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk).
• Ability to work in a fast-paced, customer-focused environment.
• Team player with strong attention to detail.

Experience

• 1–2 years of experience in IT helpdesk or technical support.
• Experience with AR/VR or educational software support (advantageous).
• Prior customer-facing support experience is preferred.

Job Type: Temporary

Education:

• Bachelors (Preferred)

Work Location: In person

We're looking for an A-player Medical Virtual Assistant / Patient Help Desk Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

The ideal candidate will be detail-oriented, proactive, and highly skilled in healthcare administration tasks, with excellent communication skills and a commitment to accuracy, confidentiality, and compliance. This position is perfect for someone who thrives in a fast-paced environment, takes initiative, and consistently delivers top-quality results.

Responsibilities

• Manage patient communication with professionalism and compassion.
• Handle insurance verifications, authorizations, and claims processing.
• Process ERAs and EOBs with accuracy to support clean revenue cycles.
• Coordinate scheduling, referrals, and prescription follow-ups.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proactively identify and resolve administrative or billing issues.
• Provide reliable support to healthcare providers, ensuring practice operations run efficiently.

Requirements and Qualifications

• 5+ years of experience in healthcare administration, billing, or related roles.
• Strong knowledge of U.S. healthcare insurance processes (verifications, authorizations, claims).
• Excellent written and verbal English communication skills.
• Proven ability to handle detail-oriented tasks with accuracy and consistency.
• High level of professionalism, integrity, and reliability.
• Comfortable working remotely with U.S. healthcare practices.

Tools

• Experience using healthcare tools and platforms, including, but not limited to:
• EMRs/EHRs (e.g., Sessions Health, AdvancedMD, Kareo, DrChrono, etc.)
• Insurance portals
• HIPAA-compliant communication tools

This is a full-time US timezone shift position, offering a rewarding career path with growth opportunities. Candidates will be required to successfully complete assessments prior to interviews. We provide one of the best compensation packages in the market with a USD-pegged salary, comprehensive family medical coverage, and performance-based bonuses.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Starting Date
: Immediate

Company Description

CANCOM is looking for a proactive and people-centred Helpdesk Support Technician to join our IT team. This is an exciting opportunity for someone early in their IT career who has strong troubleshooting instincts and a willingness to learn. You'll be the first point of contact for IT support, keeping our devices healthy, secure, and our users productive.

Key Responsibilities:

Helpdesk & Triage

• Log, prioritise and resolve tickets from Freshdesk; escalate to Tier2/3 when needed; keep users informed and close tickets with clear notes.

Microsoft 365 (Entra ID/Azure AD) Fundamentals

• Create/disable users, assign and adjust licenses, password & MFA resets, basic distribution list/Group management, mailbox configuration.

Endpoint Setup & Support

• Prepare and deploy Windows 10/11 devices, Mobile devices, apply compliance baselines, install approved software, troubleshoot performance and application issues.

Security Hygiene

• Assist with Microsoft Defender alerts, safe links/attachments issues, and basic patching/updates; report suspicious activity promptly.

Network & Peripheral Basics

• Firstline troubleshooting for WiFi, VPN, DNS/DHCP symptoms, printers/scanners, VoIP handsets and meeting rooms.

Business Apps Support

• Provide first-line support for internal systems by following SOPs and escalating complex issues to product owners.

Morning Operational Checks

• Run the daily Microsoft Lists checklist during the first hour; log outcomes/notes; notify the IT manager in Teams once all checks are complete.

Onboarding/Offboarding

• Set up accounts, prepare devices, join users to required groups/Teams/SharePoint libraries/Domains; collect and wipe devices on exit.

Asset & Stock Management

• Keep inventory up to date; manage spares/loaners; label and track equipment.

Planned Maintenance

• Participate in occasional after-hours changes, rollouts, or testing windows.

Access Control

• Low-level understanding of access control for occasional installations.

CANCOM related Products

• Looking after CANCOM Products from Hardware to software.

Qualifications

• 1–3 years of IT support experience
• Solid grasp of Windows 10/11, Microsoft 365 apps (Outlook, Teams, OneDrive), and basic PC hardware.
• Solid Grasp of Android Operating systems
• Clear, friendly communication skills (written and verbal) with a customer-first mindset.
• Structured troubleshooting approach and good ticket quality.
• Keep tickets clear, complete, up to date.
• Basic understanding of ITIL concepts (incidents, requests, SLAs).
• Driver's licence and ability to visit nearby branches when required.

Nice to Have (Advantageous)

• Exposure to Entra ID/Azure AD, Exchange Online, Microsoft Defender or any AV alternatives.
• CompTIA A+ N+
• Experience with a ticketing system (e.g., Freshdesk, Zendesk, JSM).
• Basic networking fundamentals (IP, DNS, DHCP, VPN).
• Access Control knowledge and hardware experience

Success Indicators (KPIs)

• SLA adherence (first response and resolution times) and CSAT feedback.
• Ticket quality (clear notes, root cause recorded, appropriate categorisation).
• Reduction in repeat incidents through Knowledge Base contributions and user education.
• Reliable completion of daily morning checks and accurate reporting of issues.
• Neat asset records and zero surprise device handovers during onboarding/offboarding.

People Skills & Behaviours (what we're looking for)

• Customer empathy & patience – listens without interrupting, acknowledges impact, stays calm with frustrated users.
• Clear, plain-English communication – explains steps simply, avoids jargon, confirms understanding ("teach-back").
• Ownership & follow-through – takes responsibility, sets realistic ETAs, gives proactive updates until closure.
• Prioritisation & time management – applies impact/urgency, balances the queue, asks for help early.
• Team collaboration – clean handovers, shares fixes in the knowledge base, supports colleagues during spikes.
• Adaptability & learning mindset – picks up new tools quickly, incorporates feedback, documents learnings.
• De-escalation & professionalism – manages tone, offers alternatives, knows when/how to escalate.
• Security awareness – validates identity before changes, handles data discreetly, follows SOPs.
• Documentation discipline – writes concise, useful ticket notes and knowledge base articles.
• Reliability – punctual, consistent with daily checks and SLA commitments.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter to

Please include "
Helpdesk Support Technician
" in the subject line.

IT Support Technician - Helpdesk Support

We are seeking a dedicated and self-motivated IT Support Technician to join our team. In this role, you will provide top-notch technical support to our customers, assisting with troubleshooting and resolving technical issues via email and phone.

Key Responsibilities:

• Provide Level 1 Helpdesk Support, ensuring customer satisfaction and timely issue resolution.
• Offer technical assistance to clients in a professional and friendly manner.
• Resolve various technical issues related to network equipment and systems.

Requirements:

• Minimum of 2 years of relevant IT experience.
• Strong understanding of Mikrotik and Ubiquiti systems.
• Knowledge of Splynx for ISP management.
• Basic certification in networking (N+) and MikroTik Certified Network Associate (MTCNA) is advantageous.
• Ability to work effectively under pressure and stay organized in a fast-paced environment.

Location Requirement:

• Applicants must be located within the Saldanha Bay Municipality (SBM) area.

If you meet the qualifications and are passionate about providing excellent IT support, we'd love to hear from you

Job Type: Full-time

IT Helpdesk First Line Support

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Main purpose / objective of the position:

Support an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment.

To provide first line end user support

• Answer helpdesk phone calls
• Log calls
• Assign calls
• Consolidate calls

Experience / Education:

• 2-3 years' experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.

Skills / Competencies required:

• Communication skills
• Excellent verbal communication in English
• Attention to detail
• Organized
• Friendly/Peoples Person
• Calm under pressure
• Customer focused

Knowledge required:

• General understanding of IT helpdesk operation, and broad understanding of IT support.
• Ability to translate clients' problems into detailed logged calls
• Remote support, assisting staff with first line issues, printing, logging on etc.

Company Description

Cloud Integration Services assists medium to large business enterprises by actively providing IT support, services, and solutions. The goal is to optimize IT infrastructure to be more cost-effective, secure, and reliable. We focus on enhancing IT efficiency and ensuring robust performance. Our services are tailored to meet the specific needs of each client, ensuring they achieve operational success.

Role Description

This is a full-time on-site role based in
Milnerton Cape Town ONLY
. The Help Desk Coordinator will be responsible for providing technical support, managing help desk requests, troubleshooting issues, and ensuring effective communication with clients and team members. The role involves analyzing problems to provide timely solutions and maintaining a high level of customer satisfaction.

Qualifications

• Experience in a helpdesk or IT support role (1–3 years typically)
• Technical Support, Help Desk Support, and Troubleshooting skills
• Strong Communication and Analytical Skills
• Proficiency in managing helpdesk software and tools
• Excellent problem-solving abilities
• Ability to work efficiently in a team-oriented environment
• Relevant certifications or experience in IT support is a plus
• Ability to work on Sage platform for quoting.
• Must be able to work standby hours when needed.
• Problem-solving mindset and attention to detail

Please apply via Linkedin.

Should you not receive a response within 2 weeks of your application, kindly take it as you were unsuccessful.

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Adaptability
• Good communication skills (verbal and written)
• Customer focus
• Decision making
• Information monitoring
• Planning and organising
• Analytical
• Attention to detail
• Problem solving skills

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a
vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.

• Grade 12/Matric.
• Computer literacy (MS Office Suite essential)
• 2–3 years' experience in customer service, call centre, or hospitality front-line role.
• Knowledge of facilities management processes and systems advantageous.
• Proficiency in English (additional languages an advantage).

• The applicant must possess the following traits and skills:

• Strong customer service and communication skills (verbal & written).

• Excellent logging, monitoring, and follow-up ability.
• Ability to manage automatically logged email requests and ensure timely client feedback.
• Strong attention to detail and accuracy in capturing information.
• Ability to work under pressure and manage time effectively.
• Professional, resilient, and client-focused attitude.
• Ability to work independently with minimal supervision.

• Answer all helpdesk calls within 20 seconds and respond to clients in a professional and courteous manner.
• Monitor automatically logged email requests, acknowledge receipt, and ensure clients receive prompt progress updates.
• Ensure all open logs (phone or email) are followed up and completed within SLA, preferably within 24 hours.
• Categorise, prioritise, and assign requests to relevant teams or suppliers, and ensure prompt feedback on progress to the customer.
• Escalate unresolved, delayed, or high-priority issues to the Helpdesk Supervisor or relevant manager.
• Handle difficult callers professionally and escalate when necessary.
• Create and process purchase orders timeously and accurately.
• Receipt invoices daily and follow up on outstanding invoices.

Behavioural Competencies

• Emotional intelligence and resilience.
• Strong interpersonal and relationship-building skills.
• Ability to adapt to change and remain productive under pressure.
• Professionalism and integrity in client and team interactions.
• A proactive, self-motivated approach to work.

Key Performance Indicators

• All inbound calls answered within 20 seconds.
• All email requests acknowledged within 1 hour.
• All open logs resolved or escalated within SLA, preferably within 24 hours.
• Minimum SLA compliance rate of 95% for call and email handling.
• Accurate and complete logging of 100% of client interactions.
• Consistent positive client feedback on communication and responsiveness.