299 Helpdesk Manager jobs in South Africa

Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have an amazing opportunity for a Betting Helpdesk Manager to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will
Innovate and create
as part of a like-minded, authentic Team eager to achieve goals.

Embrace
challenges and the thrill of working in a vibrant and fast-paced industry.

Grow
with our development plans and culture that allows you to further your career.

You Bring

• Knowledge of horse racing
• Basic computer skills

What You'll Do For The Brand

• Making sure that all team members work carefully providing the branches with correct information and complete their daily tasks efficiently.
• Completing both technical support and supervisory duties.
• Troubleshooting.
• Supervisory duties may include determining personnel requirements, setting schedules and ensuring that team members reporting into Helpdesk Manager have all the resources to complete their jobs in a professional manner.

What You'll Bring To The Team

• Strong verbal and written skills
• Interprets organizational strategy and translate this into tactical action plans
• Follow process in order to ensure high quality output
• Approaches own work with dedication and high sense of responsibility
• Consistently delivers required business results and meet deadlines
• Attuned to the needs of the market and developments
• High attention to detail
• Good communication skills

So, are you ready to level up, learn, and perform at your best? Apply now

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Qualifications

• Knowledge of horse racing.
• Basic computer skills.

Customer Support & Marketing Intern

Location: Cape Town,

Remote Option

Duration: 6 months, with potential for extension

Type: Internship

Compensation: TBD

About the Role

We're looking for an enthusiastic and motivated Customer Support & Marketing Intern to join our team.

This role combines customer service through WhatsApp with marketing and promotional outreach to help strengthen relationships with our customers and grow the business.

You'll gain hands-on experience in both customer communication and digital marketing, working closely with our team to provide excellent support and engaging campaigns.

Key Responsibilities

• Manage and respond to WhatsApp messages and calls from customers promptly and professionally.

• Provide accurate information about products, promotions, and services.

• Maintain a friendly, helpful, and brand-aligned communication style.

• Assist in creating and sending weekly WhatsApp promotions and special offers.

• Help run WhatsApp ad campaigns (click-to-chat) and track engagement.

• Collect and record customer feedback to improve service and promotions.

• Collaborate with the marketing team on strategies to increase customer engagement and satisfaction.

Qualifications

• Currently pursuing or recently completed a degree/diploma in Marketing, Communications, Business, or a related field.

• Strong communication and interpersonal skills.

• Familiarity with WhatsApp Business and social media marketing tools.

• Organized, reliable, and detail-oriented.

• Ability to multitask and work independently.

• Positive attitude and eagerness to learn.

What We Offer

• Real-world experience in customer service and digital marketing.

• Training and mentorship from experienced professionals.

• Opportunities for creativity, learning, and growth within the company.

• Potential for a full-time role based on performance.

How to Apply

Send your CV/resume and a short message about why you'd be a great fit for this internship to: or Easy Apply right here on Linkedin

NB: If you don't meet the requirements but still want to give yourself that chance, please send over your cv, we are just humans.

Good luck

Wonderful new graduate opportunity with an AI company in the UK. You'll be the Customer Support & Growth Associate for this growing business.

100% remote (you'll need to have wifi and good connectivity)

R20k - R25k depending on your degree and work experience

Working with two incredible tech guys who grown and solid previous tech businesses

You'll be:

Providing customer support

Dealing with client subscriptions

Overseeing client queries and accounts

Doing research

Supporting with content

You'll need:

Degree educated in SA

Ideally some work experience or an internship would be useful

Interest in AI + technology

Able to work independently with lots of autonomy

FOLLOW @HONORSEARCH Linkedin for all new roles as they come in

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Cape Town, South Africa

Working Pattern:

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet

The Role

As a CS/PPT Team Lead, you will be responsible for leading and developing a team to deliver excellent customer service while ensuring compliance with critical, high-risk operational procedures related to safer gambling. You will get the best out of people, understand team dynamics, and enhance your team's knowledge of the business to protect both our customers and the company. This role is pivotal in driving our commitment to customer satisfaction and responsible gaming.

Key Responsibilities

• Take ownership and responsibility for leading excellent service and the delivery of department KPIs.
• Ensure the effective delivery of player protection processes and compliance with internal Responsible Gambling and National Gambling Board policies and procedures.
• Develop your team to understand the importance of both customer service and meeting KPIs.
• Analyse and resolve deficiencies, identifying trends and recommending continuous improvements to the service offered to our players.
• Lead by example and take accountability for all aspects of people management, including personal development and absence management.
• Foster an atmosphere of trust and open dialogue, providing support and coaching to your team.
• Build strong relationships and work collaboratively with key stakeholders.
• Handle multiple tasks concurrently, supporting the implementation of new services, products, and initiatives.
• Advise the team of trends in player's behaviours and other demographic information to enhance their understanding of impact.
• Be creative in recruitment to find the right people for the business and the team.

Key Skills and Experience

• Experience in managing, leading, and developing a successful team.
• Good IT skills, including experience using CRM systems.
• Knowledge and understanding of the competitive landscape, including experience with online gambling and responsible gaming regulations.
• Ability to drive a team forward in terms of goals and cultural change.
• Provide feedback, mentoring, and coaching, as well as reward and recognition.
• Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
• Demonstrates sound and well-reasoned judgement when applying decision-making.
• Able to manage competing priorities whilst ensuring performance targets are met.
• A desire for continuous improvement of processes, reporting, and the tools we use.
• Excellent organisational, planning, and time management skills.

What can we offer?

• Discretionary Company Performance bonus
• Discovery Medical Aid
• Thursday drinks in the office and regular socials

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

About the Company:

At MobiLoud, we simplify mobile app creation for businesses of any size by using their website or web app as a foundation, providing a seamless user experience on phones. Our mission is to help customers save time, money, and effort while expanding their reach in a mobile-centric world. We offer a turnkey solution, combining our platform with a service, in order to simplify the entire mobile app creation process, from initial build to store submission and ongoing app updates.

Role Overview:

We are looking for a customer-oriented Technical Customer Support Specialist to join our team. The role is full-time, fully remote, with a flexible schedule but requires some time overlap with the EST work day for collaboration and occasional meetings. NOTE: this is a freelance/contract opportunity.

This role requires excellent communication skills, a keen eye for details, and the ability to manage multiple cases at once.

You will be responsible for providing general and technical support to our clients, as well as being involved in our app development process to deliver apps to clients as fast and efficiently as possible.

A background in agencies or web development or a company in the WordPress/Shopify space would be ideal. The ideal candidate has a good grasp of HTML & CSS and has no issues with making small visual changes to a client's website.

What's in it for you:

• Be part of a small but fast-growing, bootstrapped, and profitable startup working to scale and serve hundreds of customers
• Work alongside our Product Manager, Customer Success Manager, and our founder
• Opportunity for growth and professional development within the company
• Make a real impact on the success of the company and its customers

Skills and Requirements:

• Excellent native-level English written and verbal communication skills
• Strong problem-solving abilities and critical thinking skills
• Experience in customer support, preferably in a tech-related field
• Good knowledge of HTML & CSS - you're comfortable making small changes on a client site
• Familiarity with tools like Trello, Slack, and customer support platforms
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working in a fast-paced, dynamic environment
• Tech-savvy and able to learn new software quickly
• Experience in mobile app development or web development is a plus

Key Responsibilities:

• Provide outstanding general and technical support to clients
• Manage support requests, provide updates, and ensure problems are resolved
• Collaborate with the team to address and escalate issues as needed
• Be involved in the app production process, including raising tickets for bugs and issues, checking on status with our team and testing apps to identify problems or confirm they've been fixed.
• Communicate effectively with customers to understand their problems and provide solution

Benefits & Perks:

• Retainer with opportunities for growth within the company
• Professional development opportunities and continuous learning
• A supportive and inclusive work environment

Location & Work Environment:

• This position is fully remote and primarily asynchronous, allowing you to work from anywhere
• Some availability in the Eastern Standard Time (EST) time zone is required for team meetings and collaboration
• We value work-life balance and strive to create a flexible and supportive work environment

Join a cutting-edge UK-based platform revolutionising the commercial property rental market — think Airbnb, but for office spaces, studios, retail pop-ups, and more. As a Customer Support Specialist, you'll play a critical role in ensuring seamless experiences for both hosts and renters by handling inquiries, resolving platform issues, and offering technical support when needed.

This fully remote role is ideal for a solution-oriented professional with a strong technical support background and a passion for helping users navigate digital platforms with ease.

• Provide responsive, friendly, and technically informed support via email, chat, and occasional phone calls.
• Troubleshoot complex platform-related issues, such as booking errors, calendar sync problems, or payment processing faults.
• Support both commercial property hosts and business renters with account management, listing updates, and system navigation.
• Work cross-functionally with product, operations, and technical teams to escalate and resolve bugs or platform limitations.
• Document recurring issues and contribute to FAQs, help articles, and internal troubleshooting guides.
• Maintain accurate CRM records and prioritise support tickets to meet response time SLAs.
• Uphold the company's customer-first approach in every interaction, ensuring satisfaction and loyalty.

• 3–5 years of experience in a customer support or technical support role, preferably within a digital marketplace, SaaS, or e-commerce environment.
• Demonstrated ability to resolve complex platform or software-related issues with minimal supervision.
• Experience using support tools such as Zendesk, Intercom, Gorgias, or Freshdesk.
• Familiarity with online marketplaces or booking platforms is highly advantageous.
• Excellent English communication skills – clear, empathetic, and professional.
• Self-starter mindset with strong organisational skills and attention to detail.

• Home office setup including:

• Reliable high-speed internet

• A functioning laptop or desktop computer
• Quiet, dedicated workspace

Company Description

FASTA is an innovative online credit provider dedicated to offering fast, reliable, and accessible financial solutions to South Africans. We pride ourselves on exceptional service, efficient processes, and a customer-first approach.

Role Description

We are looking for a Customer Support Representative to join our growing team. This is a full-time, on-site role located in the City of Cape Town. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting issues, maintaining accurate records of customer interactions, and ensuring a smooth and professional customer experience. The representative will also handle customer complaints and provide appropriate solutions in a timely manner. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Things you need to be great at

• Handling incoming customer queries via phone, email, and chat in a professional and timely manner.
• Providing accurate information about products, services, and account details.
• Assisting customers with account access, application processes, and troubleshooting.
• Escalating complex cases to the relevant departments when necessary.
• Maintaining accurate records of customer interactions using internal systems.
• Ensuring compliance with company policies, regulatory requirements, and data protection standards.
• Contributing to continuous improvement of customer service processes.

Minimum Requirements

• Matric Certificate (Grade 12) – essential.
• Previous customer service or call centre experience (advantageous).
• Strong communication skills in English (verbal and written); proficiency in additional South African languages is a plus.
• Computer literacy with the ability to work across multiple systems.
• Problem-solving mindset with a customer-first attitude.
• Ability to work independently and as part of a team.
• Experience in financial services or a fin-Tech environment is a plus.
• Ability to work in shifts, including weekends and public holidays, if required.

What We Offer

• Competitive salary.
• Opportunity to grow within a fast-moving FinTech company.
• Supportive team environment and modern workspace.