178 Helpdesk Analyst jobs in South Africa

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

Reference: JHB004740-Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA).

Requirements:

• Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role
• BS degree in Information Technology, Computer Science or relevant field
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan advantageous)
• Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

• Install and configure computer hardware operating systems and applications
• Network and Security administration in conjunction with the designated Service Providers
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged and prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers
• Asset Management on all IT related devices

Are you the type of person who enjoys cracking complex technical puzzles and thrives on helping customers get back on track? Do you love diving into databases, scripts, and logs to uncover the “aha!” moment? If so, we’re looking for you to join our team as a Technical Support Analyst.

In this role, you’ll be the go-to problem solver for escalated customer issues. Think of yourself as part detective, part engineer, and part hero, working closely with product and support teams to make sure our customers’ systems run smoothly. You’ll roll up your sleeves, dive into SQL queries, troubleshoot across platforms, and work directly with teams to get to the root cause of issues.

Qualifications:

Additional notes

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our Cape Town Office.

Please note, this position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm as well as U.S. Public Holidays.

The Role:

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.

In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Responsibilities

• Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels

• Identifies, assesses and resolves all new and existing concerns

• Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction

• Assist in the creation and maintenance of user and procedural documentation

Requirements

• SQL Knowledge would be beneficial.

• Salesforce or equivalent CRM experience a bonus.

• Problem-solving mind-set

• Ability to manage multiple tasks at the same time (Time management skills)

• Bachelor’s degree or equivalent work experience

• Customer focus and a passion for support

• Creative and curious troubleshooter

• Aptitude for technology

• Professional communication skills

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 1 6 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups, and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Johannesburg office.

Role Overview

As a Support Analyst at MRI Software, you’ll be the face of the company. Anyone who calls or emails for assistance will turn to you for friendly, professional help. You’ll support our clients and consumers with the TPN product suite including Rentbook, ensuring every interaction leaves them confident and cared for.

This role combines client service and technical troubleshooting. You’ll analyse complex software issues, deliver solutions, and provide an exceptional client experience every day. You’ll be the first point of contact for a broad range of clients (from property managers and financial institutions to schools and other businesses), assisting with everything from straightforward queries to in-depth troubleshooting.

Responsibilities

• Be the first point of contact via telephone and email support.
• Troubleshoot software issues for the TPN product suite, escalating where necessary.
• Analyse problems, identify solutions, and guide clients through to resolution.
• Empathise with clients, building strong relationships and ensuring a positive support experience.
• Assist a wide range of clients across financial services, property management, education, and more.
• Work closely with your colleagues to share knowledge and improve support processes.

Requirements

• Previous experience in customer service; technical support experience preferred.
• Strong client focus and passion for support.
• Creative, curious troubleshooter with an aptitude for technology.
• Excellent organisational and time management skills.
• Ability to multi-task and remain calm under pressure.
• Professional communication skills (verbal and written).
• Team player with a collaborative mindset.
• Experience in the property industry is an advantage.
• Knowledge of basic accounting principles is preferable.
• Intermediate to advanced Excel skills are beneficial.
• Strong general aptitude for technology and systems.

Perks and Benefits

• Office breakfasts, quarterly lunches, and virtual social events.
• Employee-led groups such as DEI, Women and Allies, and Pride.
• Medical Aid Scheme.
• Personal Pension plan.
• Parental Leave benefits.
• 25 days of annual leave plus Public Holidays, and 16 hours of Flex Time Off.
• Tuition Reimbursement Schemes.
• Work from anywhere in the world for two weeks per year.

We continue to strive to amaze as a global industry leader in real estate software. Your talent is key to maintaining MRI’s high client experience standard and growing in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers, and clients. MRI Software is committed to being an inclusive employer, regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status.

Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office.

Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00)

We are currently looking to recruit an Application Support Analyst who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.

The role requires a good understanding of business processes and all its associated functions. You will be responsible for ensuring that SLA commitments are achieved, all tickets are managed and exceptional customer service. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities.

Job overview:

• Effectively log, triage and resolve support tickets
• Excellent customer communication skills
• Experience in application support
• Gain knowledge of our product set
• Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
• Reviewing all support tickets on a daily basis
• Fast learner and adaptable
• Applying the appropriate resolution for the issue where required
• Escalating the support ticket to the 2nd or 3rd line support teams
• Updating the user / client with the ticket status

Candidate Requirements:

• • A friendly and collaborative attitude and strong Team Player
• • Excellent telephone manner
• • Strong problem solving skills with a logical approach and use of methodologies such as ITIL
• • Ability to pick up new technologies quickly and efficiently
• • Good experience with Microsoft IT technologies
• • Possess good personal organisation and time management abilities gained in a similar environment
• • Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions.

Essential Knowledge and Experience:

• • Experience of supporting distributed and web based applications
• • Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
• • Experienced in updating User Guides and Support Knowledge Base
• • Root Cause Analysis
• Experience working with Social Housing Application is preferable
• • Knowledge of ITIL

We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Have confidence in your health with our offered Medical Aid Scheme.

Invest in our competitive Personal Pension plan and help set you up for your future.

Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

Further your professional development with our Tuition Reimbursement Schemes

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!


MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

• • Service Desk Analyst (L2)

    Support Escalations and Troubleshooting for a Dynamic Global IT Environment

    IT Support | Johannesburg, South Africa | Full-Time | Mon - Fri, 08:3018:00 BST

    About Our Client
    Our client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive support model, innovative tech solutions, and customer-centric values, they offer a dynamic and collaborative environment for IT professionals. Based in Johannesburg and operating on UK hours, the team is committed to maintaining high standards of service delivery across multiple time zones.

    The Role: Service Desk Analyst (L2)
    As a Service Desk Analyst (L2), you'll serve as a key escalation point for complex technical issues. You'll resolve second-line incidents, maintain systems, and contribute to infrastructure reliability and process improvement. The role is ideal for a proactive technician who enjoys solving problems and supporting users across Windows, MacOS, and cloud environments.

    Key Responsibilities

    • Provide technical support to users on Windows and MacOS platforms
    • Act as an escalation point for unresolved L1 issues
    • Support the deployment and maintenance of software updates and patches
    • Troubleshoot network-related issues, including WiFi, LAN, and VPN
    • Configure and manage network printers and peripheral devices
    • Administer data backups and restores
    • Maintain and improve internal support documentation and knowledge base
    • Collaborate with IT team members to identify trends and reduce recurring issues
    • Contribute to IT projects and improvement initiatives
    • Provide occasional after-hours support as needed

    About You

    • 2+ years in a similar IT support role (MSP experience a plus)
    • Strong troubleshooting skills and ability to resolve issues efficiently
    • Proficient in Windows 10/11 and MacOS environments
    • Hands-on experience with Office365 Business Apps, MS Azure, and Office365 Admin Centres
    • Familiar with Google Workspace and networking infrastructure (firewalls, switches, WAPs)
    • Excellent communication skills - both verbal and written
    • Highly organised, with the ability to prioritise in a fast-paced environment
    • Team-oriented with a customer-first mindset

    Shifts:

    • Shift 1: 08:30 17:30 BST
    • Shift 2: 09:00 18:00 BST

    Ready to elevate your IT career in a supportive, forward-thinking team? Apply now.