422 Helpdesk Advisor jobs in South Africa

Nudle XR is looking for enthusiastic Helpdesk Support Analysts to be the first point of contact for clients and staff needing technical support. You'll be helping users troubleshoot issues with our AR/VR platforms and educational tools, ensuring smooth experiences for both teachers and learners. If you enjoy solving problems and supporting people, this role will give you the chance to grow in a dynamic and innovative environment.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing systems.
• Diagnose and resolve technical problems related to software, hardware, or connectivity.
• Escalate unresolved issues to higher-level support teams.
• Maintain detailed records of issues, resolutions, and customer interactions.
• Monitor system alerts and proactively address potential problems.
• Assist with account setup, system access, and password resets.
• Provide clear and empathetic communication to end users.

Requirements

• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
• Strong problem-solving and analytical skills.
• Good written and verbal communication abilities.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk).
• Ability to work in a fast-paced, customer-focused environment.
• Team player with strong attention to detail.

Experience

• 1–2 years of experience in IT helpdesk or technical support.
• Experience with AR/VR or educational software support (advantageous).
• Prior customer-facing support experience is preferred.

Job Type: Temporary

Education:

• Bachelors (Preferred)

Work Location: In person

We're looking for an A-player Medical Virtual Assistant / Patient Help Desk Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

The ideal candidate will be detail-oriented, proactive, and highly skilled in healthcare administration tasks, with excellent communication skills and a commitment to accuracy, confidentiality, and compliance. This position is perfect for someone who thrives in a fast-paced environment, takes initiative, and consistently delivers top-quality results.

Responsibilities

• Manage patient communication with professionalism and compassion.
• Handle insurance verifications, authorizations, and claims processing.
• Process ERAs and EOBs with accuracy to support clean revenue cycles.
• Coordinate scheduling, referrals, and prescription follow-ups.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proactively identify and resolve administrative or billing issues.
• Provide reliable support to healthcare providers, ensuring practice operations run efficiently.

Requirements and Qualifications

• 5+ years of experience in healthcare administration, billing, or related roles.
• Strong knowledge of U.S. healthcare insurance processes (verifications, authorizations, claims).
• Excellent written and verbal English communication skills.
• Proven ability to handle detail-oriented tasks with accuracy and consistency.
• High level of professionalism, integrity, and reliability.
• Comfortable working remotely with U.S. healthcare practices.

Tools

• Experience using healthcare tools and platforms, including, but not limited to:
• EMRs/EHRs (e.g., Sessions Health, AdvancedMD, Kareo, DrChrono, etc.)
• Insurance portals
• HIPAA-compliant communication tools

This is a full-time US timezone shift position, offering a rewarding career path with growth opportunities. Candidates will be required to successfully complete assessments prior to interviews. We provide one of the best compensation packages in the market with a USD-pegged salary, comprehensive family medical coverage, and performance-based bonuses.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Starting Date
: Immediate

Company Description

CANCOM is looking for a proactive and people-centred Helpdesk Support Technician to join our IT team. This is an exciting opportunity for someone early in their IT career who has strong troubleshooting instincts and a willingness to learn. You'll be the first point of contact for IT support, keeping our devices healthy, secure, and our users productive.

Key Responsibilities:

Helpdesk & Triage

• Log, prioritise and resolve tickets from Freshdesk; escalate to Tier2/3 when needed; keep users informed and close tickets with clear notes.

Microsoft 365 (Entra ID/Azure AD) Fundamentals

• Create/disable users, assign and adjust licenses, password & MFA resets, basic distribution list/Group management, mailbox configuration.

Endpoint Setup & Support

• Prepare and deploy Windows 10/11 devices, Mobile devices, apply compliance baselines, install approved software, troubleshoot performance and application issues.

Security Hygiene

• Assist with Microsoft Defender alerts, safe links/attachments issues, and basic patching/updates; report suspicious activity promptly.

Network & Peripheral Basics

• Firstline troubleshooting for WiFi, VPN, DNS/DHCP symptoms, printers/scanners, VoIP handsets and meeting rooms.

Business Apps Support

• Provide first-line support for internal systems by following SOPs and escalating complex issues to product owners.

Morning Operational Checks

• Run the daily Microsoft Lists checklist during the first hour; log outcomes/notes; notify the IT manager in Teams once all checks are complete.

Onboarding/Offboarding

• Set up accounts, prepare devices, join users to required groups/Teams/SharePoint libraries/Domains; collect and wipe devices on exit.

Asset & Stock Management

• Keep inventory up to date; manage spares/loaners; label and track equipment.

Planned Maintenance

• Participate in occasional after-hours changes, rollouts, or testing windows.

Access Control

• Low-level understanding of access control for occasional installations.

CANCOM related Products

• Looking after CANCOM Products from Hardware to software.

Qualifications

• 1–3 years of IT support experience
• Solid grasp of Windows 10/11, Microsoft 365 apps (Outlook, Teams, OneDrive), and basic PC hardware.
• Solid Grasp of Android Operating systems
• Clear, friendly communication skills (written and verbal) with a customer-first mindset.
• Structured troubleshooting approach and good ticket quality.
• Keep tickets clear, complete, up to date.
• Basic understanding of ITIL concepts (incidents, requests, SLAs).
• Driver's licence and ability to visit nearby branches when required.

Nice to Have (Advantageous)

• Exposure to Entra ID/Azure AD, Exchange Online, Microsoft Defender or any AV alternatives.
• CompTIA A+ N+
• Experience with a ticketing system (e.g., Freshdesk, Zendesk, JSM).
• Basic networking fundamentals (IP, DNS, DHCP, VPN).
• Access Control knowledge and hardware experience

Success Indicators (KPIs)

• SLA adherence (first response and resolution times) and CSAT feedback.
• Ticket quality (clear notes, root cause recorded, appropriate categorisation).
• Reduction in repeat incidents through Knowledge Base contributions and user education.
• Reliable completion of daily morning checks and accurate reporting of issues.
• Neat asset records and zero surprise device handovers during onboarding/offboarding.

People Skills & Behaviours (what we're looking for)

• Customer empathy & patience – listens without interrupting, acknowledges impact, stays calm with frustrated users.
• Clear, plain-English communication – explains steps simply, avoids jargon, confirms understanding ("teach-back").
• Ownership & follow-through – takes responsibility, sets realistic ETAs, gives proactive updates until closure.
• Prioritisation & time management – applies impact/urgency, balances the queue, asks for help early.
• Team collaboration – clean handovers, shares fixes in the knowledge base, supports colleagues during spikes.
• Adaptability & learning mindset – picks up new tools quickly, incorporates feedback, documents learnings.
• De-escalation & professionalism – manages tone, offers alternatives, knows when/how to escalate.
• Security awareness – validates identity before changes, handles data discreetly, follows SOPs.
• Documentation discipline – writes concise, useful ticket notes and knowledge base articles.
• Reliability – punctual, consistent with daily checks and SLA commitments.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter to

Please include "
Helpdesk Support Technician
" in the subject line.

IT Support Technician - Helpdesk Support

We are seeking a dedicated and self-motivated IT Support Technician to join our team. In this role, you will provide top-notch technical support to our customers, assisting with troubleshooting and resolving technical issues via email and phone.

Key Responsibilities:

• Provide Level 1 Helpdesk Support, ensuring customer satisfaction and timely issue resolution.
• Offer technical assistance to clients in a professional and friendly manner.
• Resolve various technical issues related to network equipment and systems.

Requirements:

• Minimum of 2 years of relevant IT experience.
• Strong understanding of Mikrotik and Ubiquiti systems.
• Knowledge of Splynx for ISP management.
• Basic certification in networking (N+) and MikroTik Certified Network Associate (MTCNA) is advantageous.
• Ability to work effectively under pressure and stay organized in a fast-paced environment.

Location Requirement:

• Applicants must be located within the Saldanha Bay Municipality (SBM) area.

If you meet the qualifications and are passionate about providing excellent IT support, we'd love to hear from you

Job Type: Full-time

IT Helpdesk First Line Support

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Main purpose / objective of the position:

Support an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment.

To provide first line end user support

• Answer helpdesk phone calls
• Log calls
• Assign calls
• Consolidate calls

Experience / Education:

• 2-3 years' experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.

Skills / Competencies required:

• Communication skills
• Excellent verbal communication in English
• Attention to detail
• Organized
• Friendly/Peoples Person
• Calm under pressure
• Customer focused

Knowledge required:

• General understanding of IT helpdesk operation, and broad understanding of IT support.
• Ability to translate clients' problems into detailed logged calls
• Remote support, assisting staff with first line issues, printing, logging on etc.

Role Description

This is a full-time on-site role located in the Kya Sands, Randburg. The Customer Service Technical Support role involves providing exceptional customer support, ensuring customer satisfaction, managing phone etiquette, and delivering outstanding customer service experiences. Day-to-day tasks include responding to customer inquiries, resolving technical issues, and maintaining a high level of customer experience through effective communication and technical expertise.

Qualifications

• Excellent Phone Etiquette and ability to handle customer interactions professionally
• Strong focus on delivering a positive Customer Experience
• Technical knowledge is a must
• Basic electronics is a plus
• Strong problem-solving skills and ability to work under pressure
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.