2 Healthcare jobs in Wellington
Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)
Posted 1 day ago
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Job Description
Overview
STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs. This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.
Responsibilities- Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
- Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. Utilize existing email templates for consistency.
- Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
- Documentation: Maintain accurate records of follow-up communications and outcomes.
- Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.
- Experience: Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
- Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
- Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
- Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
- Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
- Interpersonal Skills: Approachable and friendly demeanor to encourage positive relationships with field staff.
- Understanding of ABA terminology and the importance of session notes in client progress tracking.
- Experience in a compliance or quality assurance role within a healthcare setting.
- Ability to adapt communication styles to suit different personalities and situations.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: IT Services and IT Consulting
Patient Communications Coordinator (US Healthcare) - EST Hours (Remote)
Posted 4 days ago
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Job Description
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ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring!
We are currently looking for a perceptive and proactive Virtual Data & Communications Coordinator with experience in U.S. healthcare industry. This fully remote role requires working Sunday to Thursday, 9am - 6pm EST. This is an exciting role designed for someone who is eager to contribute across multiple areas by providing critical data accuracy and communication support aligned with U.S. healthcare standards and workflows.
PLEASE NOTE:
- Working Hours: Sunday to Thursday, 9am - 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
- Work Environment: This is a fully remote role based in South Africa.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Data Entry: Perform daily checks of customers' EHR systems to verify that the database contains accurate information, manually extracting and uploading missing data as needed
- Quality Control: Ensure data accuracy and compliance with established requirements and workflows, performing data cleaning where necessary
- Core Workflow: Manage and support the daily communications process, including overseeing the sending and responding to messages on a regular schedule using the internal system. Assist in monitoring messaging quality and ensure timely follow-up with contacts, collaborating with AI tools as they are implemented
- Data Processing: Oversee data extraction and processing of information primarily handled by AI, maintaining responsibility for all aspects of quality control
- 6 months to 1 year experience in the U.S. healthcare industry (experience with EHR systems or healthcare admin preferred)
- Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
- Highly detail-oriented, organized, and proactive with strong problem-solving skills
- Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
- Ability to work independently in a fast-paced, remote environment
- Familiarity with navigating databases and digital communication tools
- Reliable internet and power backup solution as outlined above
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Administrative
- Industries IT Services and IT Consulting
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