95 Healthcare jobs in Free State
Patient Onboarding & Insurance Coordinator (Healthcare) - EST Hours (Remote
Posted 1 day ago
Job Viewed
Job Description
Overview
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our US-based client offers Virtual Speech Therapy and is looking for a warm, detail-oriented, and persuasive professional to join their team as a Patient Onboarding & Insurance Specialist. This role combines client onboarding, insurance guidance, and ongoing relationship management. You will serve as the first point of contact for new clients / patients, ensuring a smooth start to their services, while building trust and supporting retention through excellent client care.
Working Hours- Monday to Wednesday: 10:00 AM – 7:00 PM (EST)
- Thursday: 12:00 PM – 9:00 PM (EST)
- Friday: 9:00 AM – 5:00 PM (EST)
Note: This equates to South Africa times and is subject to change according to daylight savings with the US. Times listed reflect EST with adjustments for SA time as applicable.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
- Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).
Onboarding & Insurance Sales
- Serve as the first point of contact for new clients, ensuring a smooth and positive start to their virtual speech therapy journey.
- Verify, interpret, and explain insurance coverage for speech therapy services in a clear and confident manner.
- Promote services by educating clients on the value of offerings, highlighting insurance-covered benefits, and presenting self-pay options when applicable.
- Effectively handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy.
- Guide clients through required steps to complete onboarding and begin therapy quickly.
- Act as the primary relationship manager for assigned clients, ensuring awareness, satisfaction, engagement, and retention.
- Serve as an ongoing point of contact for client questions, benefit changes, or service adjustments.
- Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty.
- Collaborate with the scheduling and clinical teams to ensure seamless care transitions and consistent service delivery.
- Track and analyze client feedback, providing insights for process improvements and service enhancements.
- Identify opportunities to expand client engagement, such as adding family members, additional sessions, or upgraded service packages.
- Partner with the Business Development and Payer Relations teams to align messaging and promote insurance partnerships.
- Contribute to achieving company growth and retention goals through effective account management and insurance-based sales conversations.
- Previous experience in customer service, account management, or insurance sales required; healthcare or therapy setting experience strongly preferred.
- Strong verbal and written communication skills with the ability to explain complex insurance and clinical information simply and persuasively.
- Proven ability to build relationships and maintain client trust over time.
- Sales-minded with a track record of achieving goals while maintaining service excellence.
- Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment.
- Proficient in CRM systems, email platforms, and Microsoft Office / Google Suite tools.
Note: If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrPatient Onboarding & Insurance Coordinator (Healthcare) - EST Hours (Remote
Posted 1 day ago
Job Viewed
Job Description
Overview
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our US-based client offers Virtual Speech Therapy and is looking for a warm, detail-oriented, and persuasive professional to join their team as a Patient Onboarding & Insurance Specialist. This role combines client onboarding, insurance guidance, and ongoing relationship management. You will serve as the first point of contact for new clients / patients, ensuring a smooth start to their services, while building trust and supporting retention through excellent client care.
Working Hours- Monday to Wednesday: 10:00 AM – 7:00 PM (EST)
- Thursday: 12:00 PM – 9:00 PM (EST)
- Friday: 9:00 AM – 5:00 PM (EST)
Note: This equates to South Africa times and is subject to change according to daylight savings with the US. Times listed reflect EST with adjustments for SA time as applicable.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
- Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).
Onboarding & Insurance Sales
- Serve as the first point of contact for new clients, ensuring a smooth and positive start to their virtual speech therapy journey.
- Verify, interpret, and explain insurance coverage for speech therapy services in a clear and confident manner.
- Promote services by educating clients on the value of offerings, highlighting insurance-covered benefits, and presenting self-pay options when applicable.
- Effectively handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy.
- Guide clients through required steps to complete onboarding and begin therapy quickly.
- Act as the primary relationship manager for assigned clients, ensuring awareness, satisfaction, engagement, and retention.
- Serve as an ongoing point of contact for client questions, benefit changes, or service adjustments.
- Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty.
- Collaborate with the scheduling and clinical teams to ensure seamless care transitions and consistent service delivery.
- Track and analyze client feedback, providing insights for process improvements and service enhancements.
- Identify opportunities to expand client engagement, such as adding family members, additional sessions, or upgraded service packages.
- Partner with the Business Development and Payer Relations teams to align messaging and promote insurance partnerships.
- Contribute to achieving company growth and retention goals through effective account management and insurance-based sales conversations.
- Previous experience in customer service, account management, or insurance sales required; healthcare or therapy setting experience strongly preferred.
- Strong verbal and written communication skills with the ability to explain complex insurance and clinical information simply and persuasively.
- Proven ability to build relationships and maintain client trust over time.
- Sales-minded with a track record of achieving goals while maintaining service excellence.
- Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment.
- Proficient in CRM systems, email platforms, and Microsoft Office / Google Suite tools.
Note: If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrPatient Communications Coordinator (US Healthcare) - EST Hours (Remote)
Posted 1 day ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring!
We are currently looking for a perceptive and proactive Patient Communications Coordinator with experience in U.S. healthcare industry preferably . This fully remote role requires working Sunday to Thursday, 9am – 6pm EST. (3pm - midnight SA Time).
PLEASE NOTE:- Working Hours: Sunday to Thursday, 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
- Work Environment: This is a fully remote role based in South Africa.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Send out messages and reminders to patients.
- Read and tweak AI-generated messages before they are sent to make sure they sound right.
- Help create and update support documents and information that go out to patients.
- Assist with more complicated questions by getting all the right information together and passing it to the right people.
- Work with the team to sort different types of messages and make processes more efficient.
- Work with data and systems to help organize information for reports and evidence-gathering.
- 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
- Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
- Empathetic nature
- Highly detail-oriented, organized, and proactive with strong problem-solving skills
- Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
- Ability to work independently in a fast-paced, remote environment
- Familiarity with navigating databases and digital communication tools
- Reliable internet and power backup solution as outlined above
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrPatient Communications Coordinator (US Healthcare) - EST Hours (Remote)
Posted 1 day ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring!
We are currently looking for a perceptive and proactive Patient Communications Coordinator with experience in U.S. healthcare industry preferably . This fully remote role requires working Sunday to Thursday, 9am – 6pm EST. (3pm - midnight SA Time).
PLEASE NOTE:- Working Hours: Sunday to Thursday, 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
- Work Environment: This is a fully remote role based in South Africa.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Send out messages and reminders to patients.
- Read and tweak AI-generated messages before they are sent to make sure they sound right.
- Help create and update support documents and information that go out to patients.
- Assist with more complicated questions by getting all the right information together and passing it to the right people.
- Work with the team to sort different types of messages and make processes more efficient.
- Work with data and systems to help organize information for reports and evidence-gathering.
- 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
- Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
- Empathetic nature
- Highly detail-oriented, organized, and proactive with strong problem-solving skills
- Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
- Ability to work independently in a fast-paced, remote environment
- Familiarity with navigating databases and digital communication tools
- Reliable internet and power backup solution as outlined above
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrHealthcare Scheduling Coordinator (Night Shift & Weekends) - Remote
Posted 1 day ago
Job Viewed
Job Description
Overview
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.
Working HoursWorking Hours (SAST | 30 hours per week)
- Sunday: 11:00 PM - 5:00 AM
- Monday: 11:00 PM - 5:00 AM
- Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
- Saturday: 2:00 PM - 11:00 PM
- Off days: Tuesday, Wednesday, and Thursday
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
- Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
- Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
- Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
- Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws
- 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
- Exceptional communication skills
- Must be able to prioritize and multitask in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrHealthcare Scheduling Coordinator (Night Shift & Weekends) - Remote
Posted 1 day ago
Job Viewed
Job Description
Overview
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.
Working HoursWorking Hours (SAST | 30 hours per week)
- Sunday: 11:00 PM - 5:00 AM
- Monday: 11:00 PM - 5:00 AM
- Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
- Saturday: 2:00 PM - 11:00 PM
- Off days: Tuesday, Wednesday, and Thursday
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
- Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
- Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
- Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
- Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws
- 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
- Exceptional communication skills
- Must be able to prioritize and multitask in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrMedical Biller (USA Healthcare) - EST Working Hours (Remote)
Posted 1 day ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.-based client in the healthcare sector. We are seeking an experienced and highly professional Medical Biller with a strong background in the U.S. healthcare industry to join our remote team.
To excel in this role, you must have in-depth knowledge of U.S. medical billing software and a strong understanding of U.S. medical insurance policies.
PLEASE NOTE THE FOLLOWING :
- Working Hours: This role requires you to work USA hours, Mon - Fri, from 9am to 6pm EST time (16h00pm to 01h00am South African time - subject to change depending on daylight savings).
- Work Environment: This is a fully remote working role.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Responsibilities :
- Preparing and submitting billing data and medical claims to insurance companies.
- Ensuring each patient’s medical information is accurate and up to date.
- Preparing bills and invoices and documenting amounts due for medical procedures and services.
- Verifying insurance coverage and eligibility.
- Communicating with healthcare providers regarding billing practices.
- Following up on unpaid claims and denials.
- Ensuring compliance with healthcare industry regulations and guidelines.
- Maintaining patient confidentiality and privacy.
- Maintaining accurate records of customer interactions, transactions, feedback, etc.
- Collaborating with colleagues and different departments to resolve complex issues.
- Providing customer support through different communication channels (Phone, email, chat).
- Resolving issues & accommodating customer inquiries to ensure satisfaction with products or services.
Requirements
What we are looking for in a candidate :
- Exceptional English communication skills.
- Strong work ethic.
- A fast learner.
- Excellent problem-solving abilities.
If you are not contacted within 14 working days, please consider your application unsuccessful.
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Medical Biller (USA Healthcare) - EST Working Hours (Remote)
Posted 1 day ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.-based client in the healthcare sector. We are seeking an experienced and highly professional Medical Biller with a strong background in the U.S. healthcare industry to join our remote team.
To excel in this role, you must have in-depth knowledge of U.S. medical billing software and a strong understanding of U.S. medical insurance policies.
PLEASE NOTE THE FOLLOWING :
- Working Hours: This role requires you to work USA hours, Mon - Fri, from 9am to 6pm EST time (16h00pm to 01h00am South African time - subject to change depending on daylight savings).
- Work Environment: This is a fully remote working role.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Responsibilities :
- Preparing and submitting billing data and medical claims to insurance companies.
- Ensuring each patient’s medical information is accurate and up to date.
- Preparing bills and invoices and documenting amounts due for medical procedures and services.
- Verifying insurance coverage and eligibility.
- Communicating with healthcare providers regarding billing practices.
- Following up on unpaid claims and denials.
- Ensuring compliance with healthcare industry regulations and guidelines.
- Maintaining patient confidentiality and privacy.
- Maintaining accurate records of customer interactions, transactions, feedback, etc.
- Collaborating with colleagues and different departments to resolve complex issues.
- Providing customer support through different communication channels (Phone, email, chat).
- Resolving issues & accommodating customer inquiries to ensure satisfaction with products or services.
Requirements
What we are looking for in a candidate :
- Exceptional English communication skills.
- Strong work ethic.
- A fast learner.
- Excellent problem-solving abilities.
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrCatering Manager (Healthcare) - Welkom
Posted 3 days ago
Job Viewed
Job Description
The Main Purpose of the Job
The successful incumbent will be responsible for assisting with all food service-related activities, including managing daily operations of the kitchen, implementing the production process, managing food and labour costs, and ensuring compliance with HACCP standards.
Education and Experience Required:
- Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
- Minimum of 3 years of progressive kitchen management experience is compulsory.
- Experience working within budget guidelines to deliver results is compulsory.
- Experience in high-volume, complex foodservice operations is highly desirable.
- Hospital experience is an advantage.
- Knowledge of HSE is advantageous.
- Knowledge of special diets is compulsory.
- Healthcare experience is required.
Knowledge, Skills, and Competencies:
- Knowledge of catering environments, ranging from fine dining to restaurant dining.
- Knowledge of South African and industry-specific laws.
- Customer service skills.
- Management skills.
- Communication skills.
- Exceptional functional skills.
- Ability to manage budgets and reduce soft costs.
- Computer literacy.
- HSE knowledge.
Key Areas of Responsibility:
- Assist in managing daily operations of the assigned unit.
- Assist with implementing the production process.
- Assist in managing food and labour costs.
- Maintain a thorough understanding of HACCP standards.
- Develop and plan menus.
- Manage kitchen brigade.
- Assist in managing strategic and day-to-day operations.
Empact Group is committed to Employment Equity in line with legislation and will give first preference to candidates as per Equity requirements.
By applying for a role within Empact Group (Proprietary) Limited, all Personal Information provided will be securely stored and managed in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPI”).
#J-18808-LjbffrCatering Manager (Healthcare) - Bloemfontein
Posted 3 days ago
Job Viewed
Job Description
The Main Purpose of the Job
The successful incumbent will be responsible for assisting with all food service-related activities, including managing daily kitchen operations, implementing the production process, managing food and labour costs, and ensuring compliance with HACCP standards.
Education and Experience Required:
- Relevant tertiary qualification in food and beverage services or culinary arts is mandatory.
- Minimum of 3 years of progressive kitchen management experience is required.
- Experience working within budget guidelines to achieve results is essential.
- Experience in high-volume, complex foodservice operations is highly desirable.
- Hospital experience is an advantage.
- Knowledge of HSE regulations is beneficial.
- Knowledge of special diets is mandatory.
- Healthcare experience is required.
Knowledge, Skills, and Competencies:
- Knowledge of catering environments, from fine dining to restaurant settings.
- Understanding of South African and industry-specific laws.
- Customer service skills.
- Management and leadership skills.
- Excellent communication skills.
- Strong event planning and coordination skills.
- Ability to manage budgets and reduce soft costs.
- Computer literacy.
- HSE knowledge.
Key Areas of Responsibility:
- Assist in managing daily operations of the assigned unit.
- Support the implementation of the production process.
- Assist in managing food and labour costs.
- Ensure understanding and compliance with HACCP standards.
- Develop and plan menus.
- Manage the kitchen brigade.
- Support strategic and day-to-day operational management.
Empact Group is committed to Employment Equity in line with legislation and will prioritize candidates based on Equity requirements.
By applying for a role within Empact Group (Proprietary) Limited, all personal information provided will be securely stored and processed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPI).
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