125 Healthcare jobs in Eastern Cape

Overview

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our US-based client offers Virtual Speech Therapy and is looking for a warm, detail-oriented, and persuasive professional to join their team as a Patient Onboarding & Insurance Specialist. This role combines client onboarding, insurance guidance, and ongoing relationship management. You will serve as the first point of contact for new clients / patients, ensuring a smooth start to their services, while building trust and supporting retention through excellent client care.

• Monday to Wednesday: 10:00 AM – 7:00 PM (EST)
• Thursday: 12:00 PM – 9:00 PM (EST)
• Friday: 9:00 AM – 5:00 PM (EST)

Note: This equates to South Africa times and is subject to change according to daylight savings with the US. Times listed reflect EST with adjustments for SA time as applicable.

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Onboarding & Insurance Sales

• Serve as the first point of contact for new clients, ensuring a smooth and positive start to their virtual speech therapy journey.
• Verify, interpret, and explain insurance coverage for speech therapy services in a clear and confident manner.
• Promote services by educating clients on the value of offerings, highlighting insurance-covered benefits, and presenting self-pay options when applicable.
• Effectively handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy.
• Guide clients through required steps to complete onboarding and begin therapy quickly.

• Act as the primary relationship manager for assigned clients, ensuring awareness, satisfaction, engagement, and retention.
• Serve as an ongoing point of contact for client questions, benefit changes, or service adjustments.
• Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty.
• Collaborate with the scheduling and clinical teams to ensure seamless care transitions and consistent service delivery.
• Track and analyze client feedback, providing insights for process improvements and service enhancements.

• Identify opportunities to expand client engagement, such as adding family members, additional sessions, or upgraded service packages.
• Partner with the Business Development and Payer Relations teams to align messaging and promote insurance partnerships.
• Contribute to achieving company growth and retention goals through effective account management and insurance-based sales conversations.

• Previous experience in customer service, account management, or insurance sales required; healthcare or therapy setting experience strongly preferred.
• Strong verbal and written communication skills with the ability to explain complex insurance and clinical information simply and persuasively.
• Proven ability to build relationships and maintain client trust over time.
• Sales-minded with a track record of achieving goals while maintaining service excellence.
• Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment.
• Proficient in CRM systems, email platforms, and Microsoft Office / Google Suite tools.

Note: If you are not contacted within 14 working days, please consider your application unsuccessful.

Overview

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our US-based client offers Virtual Speech Therapy and is looking for a warm, detail-oriented, and persuasive professional to join their team as a Patient Onboarding & Insurance Specialist. This role combines client onboarding, insurance guidance, and ongoing relationship management. You will serve as the first point of contact for new clients / patients, ensuring a smooth start to their services, while building trust and supporting retention through excellent client care.

• Monday to Wednesday: 10:00 AM – 7:00 PM (EST)
• Thursday: 12:00 PM – 9:00 PM (EST)
• Friday: 9:00 AM – 5:00 PM (EST)

Note: This equates to South Africa times and is subject to change according to daylight savings with the US. Times listed reflect EST with adjustments for SA time as applicable.

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Onboarding & Insurance Sales

• Serve as the first point of contact for new clients, ensuring a smooth and positive start to their virtual speech therapy journey.
• Verify, interpret, and explain insurance coverage for speech therapy services in a clear and confident manner.
• Promote services by educating clients on the value of offerings, highlighting insurance-covered benefits, and presenting self-pay options when applicable.
• Effectively handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy.
• Guide clients through required steps to complete onboarding and begin therapy quickly.

• Act as the primary relationship manager for assigned clients, ensuring awareness, satisfaction, engagement, and retention.
• Serve as an ongoing point of contact for client questions, benefit changes, or service adjustments.
• Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty.
• Collaborate with the scheduling and clinical teams to ensure seamless care transitions and consistent service delivery.
• Track and analyze client feedback, providing insights for process improvements and service enhancements.

• Identify opportunities to expand client engagement, such as adding family members, additional sessions, or upgraded service packages.
• Partner with the Business Development and Payer Relations teams to align messaging and promote insurance partnerships.
• Contribute to achieving company growth and retention goals through effective account management and insurance-based sales conversations.

• Previous experience in customer service, account management, or insurance sales required; healthcare or therapy setting experience strongly preferred.
• Strong verbal and written communication skills with the ability to explain complex insurance and clinical information simply and persuasively.
• Proven ability to build relationships and maintain client trust over time.
• Sales-minded with a track record of achieving goals while maintaining service excellence.
• Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment.
• Proficient in CRM systems, email platforms, and Microsoft Office / Google Suite tools.

Note: If you are not contacted within 14 working days, please consider your application unsuccessful.

Overview

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our US-based client offers Virtual Speech Therapy and is looking for a warm, detail-oriented, and persuasive professional to join their team as a Patient Onboarding & Insurance Specialist. This role combines client onboarding, insurance guidance, and ongoing relationship management. You will serve as the first point of contact for new clients / patients, ensuring a smooth start to their services, while building trust and supporting retention through excellent client care.

• Monday to Wednesday: 10:00 AM – 7:00 PM (EST)
• Thursday: 12:00 PM – 9:00 PM (EST)
• Friday: 9:00 AM – 5:00 PM (EST)

Note: This equates to South Africa times and is subject to change according to daylight savings with the US. Times listed reflect EST with adjustments for SA time as applicable.

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Onboarding & Insurance Sales

• Serve as the first point of contact for new clients, ensuring a smooth and positive start to their virtual speech therapy journey.
• Verify, interpret, and explain insurance coverage for speech therapy services in a clear and confident manner.
• Promote services by educating clients on the value of offerings, highlighting insurance-covered benefits, and presenting self-pay options when applicable.
• Effectively handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy.
• Guide clients through required steps to complete onboarding and begin therapy quickly.

• Act as the primary relationship manager for assigned clients, ensuring awareness, satisfaction, engagement, and retention.
• Serve as an ongoing point of contact for client questions, benefit changes, or service adjustments.
• Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty.
• Collaborate with the scheduling and clinical teams to ensure seamless care transitions and consistent service delivery.
• Track and analyze client feedback, providing insights for process improvements and service enhancements.

• Identify opportunities to expand client engagement, such as adding family members, additional sessions, or upgraded service packages.
• Partner with the Business Development and Payer Relations teams to align messaging and promote insurance partnerships.
• Contribute to achieving company growth and retention goals through effective account management and insurance-based sales conversations.

• Previous experience in customer service, account management, or insurance sales required; healthcare or therapy setting experience strongly preferred.
• Strong verbal and written communication skills with the ability to explain complex insurance and clinical information simply and persuasively.
• Proven ability to build relationships and maintain client trust over time.
• Sales-minded with a track record of achieving goals while maintaining service excellence.
• Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment.
• Proficient in CRM systems, email platforms, and Microsoft Office / Google Suite tools.

Note: If you are not contacted within 14 working days, please consider your application unsuccessful.

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM - 5:00 AM
• Monday: 11:00 PM - 5:00 AM
• Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
• Saturday: 2:00 PM - 11:00 PM
• Off days: Tuesday, Wednesday, and Thursday

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.-based client in the healthcare sector. We are seeking an experienced and highly professional Medical Biller with a strong background in the U.S. healthcare industry to join our remote team.

To excel in this role, you must have in-depth knowledge of U.S. medical billing software and a strong understanding of U.S. medical insurance policies.

PLEASE NOTE THE FOLLOWING :

• Working Hours: This role requires you to work USA hours, Mon - Fri, from 9am to 6pm EST time (16h00pm to 01h00am South African time - subject to change depending on daylight savings).
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities :

1. Preparing and submitting billing data and medical claims to insurance companies.
2. Ensuring each patient’s medical information is accurate and up to date.
3. Preparing bills and invoices and documenting amounts due for medical procedures and services.
4. Verifying insurance coverage and eligibility.
5. Communicating with healthcare providers regarding billing practices.
6. Following up on unpaid claims and denials.
7. Ensuring compliance with healthcare industry regulations and guidelines.
8. Maintaining patient confidentiality and privacy.
9. Maintaining accurate records of customer interactions, transactions, feedback, etc.
10. Collaborating with colleagues and different departments to resolve complex issues.
11. Providing customer support through different communication channels (Phone, email, chat).
12. Resolving issues & accommodating customer inquiries to ensure satisfaction with products or services.

Requirements

What we are looking for in a candidate :

• Exceptional English communication skills.
• Strong work ethic.
• A fast learner.
• Excellent problem-solving abilities.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM - 5:00 AM
• Monday: 11:00 PM - 5:00 AM
• Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
• Saturday: 2:00 PM - 11:00 PM
• Off days: Tuesday, Wednesday, and Thursday

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.-based client in the healthcare sector. We are seeking an experienced and highly professional Medical Biller with a strong background in the U.S. healthcare industry to join our remote team.

To excel in this role, you must have in-depth knowledge of U.S. medical billing software and a strong understanding of U.S. medical insurance policies.

PLEASE NOTE THE FOLLOWING :

• Working Hours: This role requires you to work USA hours, Mon - Fri, from 9am to 6pm EST time (16h00pm to 01h00am South African time - subject to change depending on daylight savings).
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities :

1. Preparing and submitting billing data and medical claims to insurance companies.
2. Ensuring each patient’s medical information is accurate and up to date.
3. Preparing bills and invoices and documenting amounts due for medical procedures and services.
4. Verifying insurance coverage and eligibility.
5. Communicating with healthcare providers regarding billing practices.
6. Following up on unpaid claims and denials.
7. Ensuring compliance with healthcare industry regulations and guidelines.
8. Maintaining patient confidentiality and privacy.
9. Maintaining accurate records of customer interactions, transactions, feedback, etc.
10. Collaborating with colleagues and different departments to resolve complex issues.
11. Providing customer support through different communication channels (Phone, email, chat).
12. Resolving issues & accommodating customer inquiries to ensure satisfaction with products or services.

Requirements

What we are looking for in a candidate :

• Exceptional English communication skills.
• Strong work ethic.
• A fast learner.
• Excellent problem-solving abilities.

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.-based client in the healthcare sector. We are seeking an experienced and highly professional Medical Biller with a strong background in the U.S. healthcare industry to join our remote team.

To excel in this role, you must have in-depth knowledge of U.S. medical billing software and a strong understanding of U.S. medical insurance policies.

PLEASE NOTE THE FOLLOWING :

• Working Hours: This role requires you to work USA hours, Mon - Fri, from 9am to 6pm EST time (16h00pm to 01h00am South African time - subject to change depending on daylight savings).
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities :

1. Preparing and submitting billing data and medical claims to insurance companies.
2. Ensuring each patient’s medical information is accurate and up to date.
3. Preparing bills and invoices and documenting amounts due for medical procedures and services.
4. Verifying insurance coverage and eligibility.
5. Communicating with healthcare providers regarding billing practices.
6. Following up on unpaid claims and denials.
7. Ensuring compliance with healthcare industry regulations and guidelines.
8. Maintaining patient confidentiality and privacy.
9. Maintaining accurate records of customer interactions, transactions, feedback, etc.
10. Collaborating with colleagues and different departments to resolve complex issues.
11. Providing customer support through different communication channels (Phone, email, chat).
12. Resolving issues & accommodating customer inquiries to ensure satisfaction with products or services.

Requirements

What we are looking for in a candidate :

• Exceptional English communication skills.
• Strong work ethic.
• A fast learner.
• Excellent problem-solving abilities.

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

We are currently looking for a perceptive and proactive Patient Communications Coordinator with experience in U.S. healthcare industry preferably . This fully remote role requires working Sunday to Thursday, 9am – 6pm EST. (3pm - midnight SA Time).

• Working Hours: Sunday to Thursday, 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
• Work Environment: This is a fully remote role based in South Africa.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

• Send out messages and reminders to patients.
• Read and tweak AI-generated messages before they are sent to make sure they sound right.
• Help create and update support documents and information that go out to patients.
• Assist with more complicated questions by getting all the right information together and passing it to the right people.
• Work with the team to sort different types of messages and make processes more efficient.
• Work with data and systems to help organize information for reports and evidence-gathering.

• 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
• Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
• Empathetic nature
• Highly detail-oriented, organized, and proactive with strong problem-solving skills
• Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
• Ability to work independently in a fast-paced, remote environment
• Familiarity with navigating databases and digital communication tools
• Reliable internet and power backup solution as outlined above

If you are not contacted within 14 working days, please consider your application unsuccessful.