30 Healthcare Support jobs in South Africa

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think "Uber, but for nurses." We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule.

We're looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You'll be the first line of support when things don't go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory).
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

What You'll Do:

• Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app.
• Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
• Coordinate last-minute shift changes or emergencies with urgency and professionalism.
• Keep patients informed of any updates that may affect their care.
• Collaborate with a global remote team, sharing responsibilities and stepping in when needed.
• Document issues clearly and thoroughly for seamless handovers.

• Previous experience in customer support, healthcare coordination, or scheduling preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay calm under pressure and problem-solve independently.
• Comfortable working EST hours, including weekends and holidays (mandatory).
• Proficient with mobile and web-based applications; quick to learn new tools.
• Self-driven, reliable, and a collaborative team player.

• Experience supporting nurses or working in a healthcare-adjacent role.
• Worked night shifts or irregular hours before.
• Familiarity with Intercom or similar communication platforms.

If you are not contacted within 14 working days, please consider your application unsuccessful.

MyHealthcare Clinic ) is a fast-growing healthcare/tech company that provides private healthcare services (doctor, dentist and specialists, all 'under-one-roof') to a client base that values high quality healthcare. The company has multiple clinic sites in England and is rapidly expanding.

The Patient Support Supervisor Role

We're looking for a results-driven Call center /Reception Supervisor with strong Customer Service and Sales background. You need to have excellent interpersonal skills to actively seek out and engage customer prospects.

A patient support supervisor oversees the daily operations of a team of call centre consultants, ensuring they meet performance goals and provide high-quality customer service. This role is vital for maintaining productivity, addressing escalated issues, and fostering a positive and motivating team environment.

We are looking for dynamic people to join our team. Your role will be to provide 5-star customer service and help improve conversion rate and increase our membership subscriptions.

The position will be based in our offices in Westville and will provide the right candidate with support and opportunity for growth.

Responsibilities:

Team Leadership and Management:

· Lead, motivate, and mentor a team of customer service agents to deliver exceptional service and achieve performance targets.

· Monitor daily call centre operations to ensure smooth workflow and high service standards.

Performance Monitoring and Coaching:

· Track and report on key performance indicators (KPIs), such as call volume, average handle time, resolution rates, and customer satisfaction.

· Conduct regular quality assurance checks, including monitoring and reviewing agent calls and tickets.

· Provide regular coaching, feedback, and training to staff to improve performance and address skill gaps.

Issue Resolution:

· Act as the first point of contact for escalated customer complaints and complex issues, resolving them effectively and professionally.

· Working closely with the team, you will help identify operational issues and suggest improvements to processes and procedures.

Hiring and Development:

· Participate in the hiring process by interviewing and onboarding new employees.

Compliance:

· Ensure all team members adhere to company policies and procedures.

· Maintain strict confidentiality of sensitive customer and company information.

Skills and qualifications

Experience:

· Proven experience as a customer service supervisor with sales experience.

· Medical and dental experience an added advantage

· Hospitality and retail supervisor experience will also be considered

· Fast learner and adaptable to change

· Excellent verbal communication skills

· Priority to high customer satisfaction

· Excellent knowledge of MS Office

· Highly motivated and target driven

· Prioritizing, time management and organizational skills

· Relationship management skills and openness to feedback

· Strong leadership and people management skills, with the ability to motivate and guide a team.

· Excellent communication and interpersonal skills to build relationships and communicate effectively with staff and customers.

· A results-oriented approach with excellent organizational skills.

Job Type: Temp to perm depending on performance and operational requirements.

Subject to making it through the 2-week training period

Job Type: Temp to perm

Pay: R13 000,00 - R15 000,00 per month

Work Location: In person

Job Description:

PHARMAPRENEURS are seeking to recruit x 2 Registered Nurses or Allied Medical Graduate (currently registered with SANC, HPCSA, SAPC or equivalent) for Patient Educator position.

Region
: 1x KwaZulu – Natal (Position based in Pietermaritzburg Area) and 1 x Free State (Positioned based in Bloemfontein Area), South Africa

Responsibilities: (Main Highlights)

·   Patient Education, Adherence and Support – Renal

·   Support Patient Medical Aid Reimbursement Process

·   Manage Patient and Customer Databases, patient record keeping

·   Target Audience: Nephrologists, Nursing and Renal Dialysis Unit Staff, Courier Pharmacies, Path Labs

·   Private Sector Coverage

·   Establish, develop and maintain client and customer relationships

Requirements

·   Experience in the Healthcare Industry is a major advantage

·   South African citizen

·   Strong interpersonal and communication skills

·   In possession of a Valid South African Driver's License and have own transport

·   Computer literacy

·   Excellent knowledge of MS Office

·   Must be registered with SANC/HPCSA, SAPC or the necessary medical statutory body

Compensation:

To be discussed upon a successful interview

THIS IS AN EQUAL OPPORTUNITY PLACEMENT

To apply, please send your updated 2025 CV to: s

• Thank you

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

• System Transition & Operations

• Support and coordinate our move to a new healthcare management platform

• Maintain data integrity and ensure a smooth process for the team and patients
• Identify and implement process improvements to enhance efficiency

• Patient Support

• Manage patient communication via email and phone

• Coordinate test orders, results delivery, and appointments
• Provide clear, compassionate assistance to clients navigating health challenges

• Proven administrative and customer service experience
• Strong organisation and attention to detail
• Excellent written and verbal communication skills
• Tech-savvy and comfortable learning new systems
• Ability to multitask calmly and work independently

Bonus Skills:

• Experience in project management or system implementation
• Background in healthcare, wellness, or nutrition
• Familiarity with CRM or practice management software

This is more than just a job — it's an opportunity to make a genuine impact. In this role, you'll help people find clarity, relief, and hope while contributing to how our client grows and operates.

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

Sun Pharmaceuticals Industries Inc. is the fourth largest generic pharmaceutical company in the world, and rapidly building our brand presence. We manufacture, market and distribute pharmaceuticals to the nation's largest wholesalers, distributors, warehousing and non-warehousing chain drugstores as well as managed care providers. Our goal is to continue to develop and market quality products that bring value to our customers and ultimately the patient. Current manufacturing capabilities allow Sun Pharma to develop products across most therapeutic categories.

At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values.

Job Summary
The Senior Manager , Patient Support Services reports to the Director, Patient Support Services and Operations and is a key role within the patient services team, responsible for ensuring an optimal overall patient support service experience for healthcare providers (HCPs) and patients that leads to speed to therapy and high touch support. Responsibilities include identifying potential gaps in operational processes and providing immediate and long term solutions by effectively and expeditiously managing escalations and conducting routine audits. This individual will engage, collaborate and interact with internal stakeholders including Sales Leadership, Field Sales, Brand Marketing, Payer Marketing, Market Access, FRM Leadership and FRMs, the Training Department.

This role is accountable for managing Hub vendor performance and customer interactions. Will oversee that the programs are operating according to defined terms and conditions, ensuring Hub vendor performance aligns with contractual expectations, desired patient outcomes within budget parameters.

Responsibilities- Participates in New Program Design and Implementation
- Works with Operations Team to Improve Processes:
- Identify workflow inefficiencies and gaps through audits and call reviews.
- Propose and support implementation of process enhancements to improve speed to therapy and the overall hub experience.
- Identify ways to overcome access barriers such as obtaining authorization or medical exceptions for uncovered drugs
- Case Escalation Management:
- Manage daily inbound escalations for collaborating with the vendor escalation team to ensure timely resolution.
- Uncover root causes and propose immediate and long term solutions to AD, Patient Support Services Operations.
- Communicate resolution outcomes with key stakeholders.
- Case Auditing & Oversight:
- Conduct routine audits Audit to assess quality, accuracy, and compliance with hub processes.
- Oversee Free Goods Programs
- Ensure programs met and adhere to legal, regulatory and compliance standards.
- Monitor hub process and free goods dispensing pharmacy to ensure operational flows are being followed, recommend course corrections, when needed.
- Monitor and ensure program(s) terms and conditions are in line with competitors in the marketplace
- Manage Hub vendor Performance and Relationships

• Join weekly and ad hoc meetings with Hub vendor and specialty pharmacies to identify and close operational gaps.
• Monitor specialty pharmacy (SP) triages, including early access programs (EAP), patient assistance programs (PAP), and assist with pull through by engaging Field Reimbursement Manager.
• Oversee the hub vendor's interactions with HCPs, patients, insurer and specialty pharmacies

• Cross-functional Collaboration:

• Partner with Medical, Legal, Compliance, Field Reimbursement, Market Access, and Brand teams to ensure program alignment and compliance.

• Serve as a key stakeholder in vendor selection, contract negotiation, and ongoing relationship management for all programs.
• Develop and lead training for sales and FRM team (ability to put large amounts of information in a concise format and comfortable presenting in front of 50+ people.

Education & Qualifications

• Minimum of a Bachelor's degree, advanced degree preferred.
• Minimum of five (5) years of experience in patient services, case management, or hub operations
• Familiarity with specialty pharmacy workflows, EAP/PAP programs, and payer landscapes
• Strong understanding of legal, regulatory and compliance guidelines associated with free goods programs
• Strong analytical and auditing skills with the ability to identify patterns and recommend solutions
• Excellent communication and organizational skills
• Proficiency in CRM systems (e.g., Salesforce)
• Prior experience working with FRMs or SPLs
• Background in pharmaceutical or healthcare services industry
• Comfortable with a dynamic, fast-paced work environment

The presently-anticipated base compensation pay range for this position is $145,000 to $177,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Incentive Compensation Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Notice To Agency And Search Firm Representatives
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

We're looking for an A-player Medical Virtual Assistant / Patient Help Desk Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

The ideal candidate will be detail-oriented, proactive, and highly skilled in healthcare administration tasks, with excellent communication skills and a commitment to accuracy, confidentiality, and compliance. This position is perfect for someone who thrives in a fast-paced environment, takes initiative, and consistently delivers top-quality results.

Responsibilities

• Manage patient communication with professionalism and compassion.
• Handle insurance verifications, authorizations, and claims processing.
• Process ERAs and EOBs with accuracy to support clean revenue cycles.
• Coordinate scheduling, referrals, and prescription follow-ups.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proactively identify and resolve administrative or billing issues.
• Provide reliable support to healthcare providers, ensuring practice operations run efficiently.

Requirements and Qualifications

• 5+ years of experience in healthcare administration, billing, or related roles.
• Strong knowledge of U.S. healthcare insurance processes (verifications, authorizations, claims).
• Excellent written and verbal English communication skills.
• Proven ability to handle detail-oriented tasks with accuracy and consistency.
• High level of professionalism, integrity, and reliability.
• Comfortable working remotely with U.S. healthcare practices.

Tools

• Experience using healthcare tools and platforms, including, but not limited to:
• EMRs/EHRs (e.g., Sessions Health, AdvancedMD, Kareo, DrChrono, etc.)
• Insurance portals
• HIPAA-compliant communication tools

This is a full-time US timezone shift position, offering a rewarding career path with growth opportunities. Candidates will be required to successfully complete assessments prior to interviews. We provide one of the best compensation packages in the market with a USD-pegged salary, comprehensive family medical coverage, and performance-based bonuses.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Join Angel Care as a Healthcare Assistant and become an integral part of a compassionate team dedicated to providing exceptional care to our clients in Dublin Ireland. At Angel Care, we pride ourselves on fostering a supportive and inclusive environment where your skills and dedication can make a meaningful impact. As a Healthcare Assistant, you will be responsible for delivering high-quality, personalized care that enhances the well-being and dignity of those we serve. You will work closely with experienced healthcare professionals, gaining valuable experience and contributing to the development of innovative care practices. Ideal candidates are empathetic, reliable, and passionate about making a difference in the lives of others. This role offers the opportunity to grow professionally while being part of a company that values and invests in its employees. If you are committed to excellence in healthcare and looking to join a dynamic team, Angel Care is the perfect place for you.

• Provide personal care and assistance to clients, ensuring their comfort and safety.
• Assist with daily activities such as bathing, dressing, and meal preparation.
• Monitor and document the health and progress of clients, reporting any changes to healthcare professionals.
• Support clients with mobility and physical exercises as directed by healthcare providers.
• Maintain a clean and organized environment for clients, including tidying living spaces and handling laundry.

• A valid passport
• Willing to relocate to Dublin Ireland
• Exhibit a compassionate and patient-oriented approach to care.
• Have the ability to work effectively both independently and as part of a team.
• Show flexibility and adaptability in handling various healthcare scenarios.

Visa Sponsorship

Frre flights and accomodation

Join Angel Care as a Healthcare Assistant and make a meaningful impact in compassionate patient care. Elevate your career with our dedicated team committed to excellence and empathy.

Healthcare Administrative Assistant (Remote)

Enhance Efficiency, Support Leadership

Are you a proactive and organized professional who thrives in a fast-paced environment? Do you excel at managing details, multitasking, and supporting executive functions with precision? If you're an experienced Executive or Personal Assistant with superb organizational and communication skills, we want to speak with you.

At NIVA Health, we're looking for an Executive Assistant who can provide essential support to our Director of Patient Care Coordination, ensuring our Wound Care operations run smoothly and efficiently.

What You'll Be Doing This isn't just managing calendars and correspondence. You'll be a vital link between our executives, employees, clients, and partners—bringing order and precision to our interactions and workflows. Your support will enhance productivity and contribute to the success of our team.

In This Role, You'll:

• Serve as the primary point of contact among executives, employees, clients, and external partners.
• Manage and prioritize information flow effectively and accurately.
• Oversee the Executive's calendar, scheduling and organizing meetings.
• Coordinate travel and accommodation arrangements.
• Prepare and maintain weekly, monthly, and quarterly reports.
• Format and draft internal and external communication materials, including memos, emails, and presentations.
• Record and maintain minutes during meetings.
• Screen phone calls and manage correspondence.
• Purchasing and facilitating delivery of equipment to new and existing team members
• Perform additional duties as assigned by management.

You're a Great Fit If You:

• Have proven experience as an Executive Assistant, Personal Assistant, or similar role.
• Have Healthcare Administration Experience
• Are proficient in Google Workspace and MS Office applications.
• Possess outstanding organizational and time management skills.
• Are familiar with office gadgets and applications (e.g., e-calendars and copy machines).
• Communicate clearly and effectively, both verbally and in writing.
• Exercise superior discretion and confidentiality.

Bonus Points If You:

• Have experience supporting a leadership team or working in a similar fast-paced environment.
• Have experience in HR administration
• Are familiar with project management tools and software.

Why Join Us?

At NIVA Health, we live our Core Values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—every day. You'll be joining a team that truly cares, takes pride in doing meaningful work, and supports each other while striving for excellence. Your insights will help us provide better care to more people, more efficiently.

Job Type: Full-time

Pay: $1,300 per month

Work schedule: US Timezone (East Coast)

Work Location: Remote

Job Type: Full-time

Pay: Up to R22 530,52 per month

Application Question(s):

• What is your salary expectation per month (USD)?

Experience:

• Healthcare Administration: 2 years (Required)
• Executive/Personal Assistant: 2 years (Required)
• Patient Intake: 1 year (Required)

Work Location: Remote