116 Healthcare Review jobs in South Africa
Medical Records Technician
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Job Description
Summary
The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
We are seeking motivated and dependable
Medical Records Technician (Coder - Outpatient and Inpatient)
This position is located in the Health Information Management (HIM) section at the John D Dingell VA Medical Center. MRTs (Coder) are skilled in classifying medical data from patient health records in the hospital setting, and/or physician based settings
Duties
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Total Rewards of a Allied Health Professional
GS-04
Select and assign codes from current versions of ICD Clinical Modification, CPT, and HCPCS classification systems to both inpatient and outpatient records. Review record documentation to abstract all required medical, surgical, ancillary, demographic, social and administrative data, and query clinical staff, as appropriate, with close guidance from higher level MRTs (Coder).
GS-05
Select and assign codes from current versions of ICD CM, CPT, and HCPCS classification systems to both inpatient and outpatient records. Review record documentation to abstract all required medical, surgical, ancillary, demographic, social and administrative data, and query clinical staff, as appropriate, with guidance from higher level MRTs (Coder).
GS-06
Select and assign codes from current versions of ICD CM, CPT, and HCPCS classification systems to both inpatient and outpatient records. Review record documentation to abstract all required medical, surgical, ancillary, demographic, social and administrative data, and query clinical staff, as appropriate, with limited guidance from higher level MRTs (Coder).
GS-07
Perform coding on outpatient episodes of care and/or inpatient professional services. Select and assign codes from current versions of ICD CM, CPT, and HCPCS classification systems. Review record documentation to abstract all required medical, surgical, ancillary, demographic, social and administrative data, with minimal guidance from higher level MRTs (Coder). Review and abstract clinical data from the record for documentation of diagnoses and procedures to ensure it is adequate and appropriate to support the assigned codes. Review provider health record documentation to ensure that it supports the diagnostic and procedural codes assigned and is consistent with required medical coding nomenclature. Query clinical staff with documentation requirements to support the coding process.
GS-08
Perform the full scope of inpatient and outpatient coding duties including ambulatory surgical cases, diagnostic studies and procedures, outpatient encounters, and/or inpatient professional services. Outpatient duties consist of the performance of a comprehensive review of documentation within the health record to accurately assign ICD CM codes for diagnoses, CPT/HCPCS codes for surgeries, procedures and evaluation, and management services. Review and abstract clinical data from the record for documentation of diagnoses and procedures to ensure it is adequate and appropriate to support the assigned codes. Code all complicated and complex disease processes, patient injuries, and all procedures in a wide range of ambulatory settings and specialties. Consult with the clinical staff for clarification of conflicting, incomplete, or ambiguous clinical data in the health record.
Work Schedule
: Monday - Friday, 8:00 am - 4:30 pm EST.
Recruitment Incentive (Sign-on Bonus):
Not Authorized
Permanent Change of Station (Relocation Assistance):
Not Authorized
Pay:
Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Paid Time Off:
37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
**.
Retirement:**
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework
: This position is currently authorized for telework - Location negotiable,
incumbent must live within 50 mile radius of a VISN 10 VA Medical Center.
to meet the Return to Office Executive Order requirement, selected candidates may be required to Return to Office. This will be discussed during the interview process.
Remote/Virtual:
This position is currently designated as remote. Remote work is defined as full-time employment conducted outside of a VA facility or in VA-leased spaces. The option for remote work will be assessed continuously, and the selected individual may need to return to a VA office if required.
Virtual:
This is not a virtual position.
Functional Statement #
: 93922A,93923A,93934A,93925A,93926A
Permanent Change of Station (PCS):
Not Authorized
Requirements
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Conditions of employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Complete all application requirements detailed in the "Required Documents" section of this announcement.
- Following initial certification, credentials must be maintained through rigorous continuing education, ensuring the highest level of competency for employers and consumers. An employee in this occupation who fails to maintain the required certification must be removed from the occupation, which may result in termination of employment
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
The following are the requirements for appointment as a Medical Records Technician (MRT) (Coder) performing medical coding in the Veterans Health Administration (VHA).
Basic Requirements
:
- United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency. MRTs (Coder) must be proficient in spoken and written English as required by 38 U.S.C.
- 7403(f).
Experience and/or Education
Experience. One year of creditable experience that indicates knowledge of medical terminology, anatomy, physiology, pathophysiology, medical coding, and the structure and format of a health records; OR,
- Education. An associate's degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information technology/health information management, or a related degree with a minimum of 12 semester hours in health information technology/health information management (e.g., courses in medical terminology, anatomy and physiology, medical coding, and introduction to health records); OR,
- Completion of an AHIMA approved coding program, or other intense coding training program of approximately one year or more that included courses in anatomy and physiology, medical terminology, basic ICD diagnostic/procedural, and basic CPT coding. The training program must have led to eligibility for coding certification/certification examination, and the sponsoring academic institution must have been accredited by a national U.S. Department of Education accreditor, or comparable international accrediting authority at the time the program was completed; OR,
Experience/Education Combination. Equivalent combinations of creditable experience and education are qualifying for meeting the basic requirements. The following educational/training substitutions are appropriate for combining education and creditable experience:
Six months of creditable experience that indicates knowledge of medical terminology, general understanding of medical coding and the health record, and one year above high school, with a minimum of 6 semester hours of health information technology courses.
Successful completion of a course for medical technicians, hospital corpsmen, medical service specialists, or hospital training obtained in a training program given by the Armed Forces or the U.S. Maritime Service, under close medical and professional supervision, may be substituted on a month-for-month basis for up to six months of experience provided the training program included courses in anatomy, physiology, and health record techniques and procedures. Also, requires six additional months of creditable experience that is paid or non-paid employment equivalent to a MRT (Coder)
Certification. Persons hired or reassigned to MRT (Coder) positions in the GS-0675 series in VHA must have either 1, 2, or 3 below:
Apprentice/Associate Level Certification through AHIMA or AAPC.
- Mastery Level Certification through AHIMA or AAPC.
- Clinical Documentation Improvement Certification through AHIMA or ACDIS.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations
:
Medical Records Technician (Coder-Outpatient and Inpatient),
GS-4 Experience Or Education. None Beyond The Basic Requirements.
**Medical Records Technician (Coder-Outpatient and Inpatient),
GS-5
Experience.**
One year of creditable experience equivalent to the next lower grade level; OR,
Education.
Successful completion of a bachelor's degree from an accredited college or university recognized by the U.S. Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information management or technology.
Demonstrated Knowledge, Skills, and Abilities.
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
- Ability to use health information technology and software products used in MRT (Coder) positions (e.g., the electronic health record, coding and abstracting software, etc.).
- Ability to navigate through and abstract pertinent information from health records.
- Knowledge of the ICD CM, PCS Official Conventions and Guidelines for Coding and Reporting, and CPT guidelines.
- Ability to apply knowledge of medical terminology, human anatomy/physiology, and disease processes to accurately assign codes to outpatient/ambulatory surgery records, based on health record documentation.
- Knowledge of The Joint Commission requirements, Centers for Medicare and Medicaid Services (CMS), and/or health record documentation guidelines.
- Ability to manage priorities and coordinate work, in order to complete duties within required timeframes, and the ability to follow-up on pending issues.
**Medical Records Technician (Coder-Outpatient and Inpatient),
GS-6
Experience.**
One year of creditable experience equivalent to the next lower grade level.
Demonstrated Knowledge, Skills, and Abilities.
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
- Ability to analyze the health record to identify all pertinent diagnoses and procedures for outpatient coding and evaluate the adequacy of the documentation.
- Ability to determine whether health records contain sufficient information for regulatory requirements, are acceptable as legal documents, are adequate for continuity of patient care, and support the assigned codes. This includes the ability to take appropriate actions if health record contents are not complete, accurate, timely, and/or reliable.
- Ability to apply laws and regulations on the confidentiality of health information (e.g., Privacy Act, Freedom of Information Act, and Health Insurance Portability and Accountability Act (HIPAA)).
- Ability to accurately apply the ICD CM, procedure coding system (PCS) Official Conventions and Guidelines for Coding and Reporting, and CPT guidelines to coding scenarios.
- Comprehensive knowledge of current classification systems, such as ICD CM, CPT, and HCPCS, and skill in applying said classifications to outpatient episodes of care, and/or inpatient professional services based on health record documentation.
**Medical Records Technician (Coder-Outpatient and Inpatient),
GS-7
Experience.**
One year of creditable experience equivalent to the next lower grade level.
Demonstrated Knowledge, Skills, and Abilities.
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
- Skill in applying current coding classifications to a variety of specialty care areas for outpatient episodes of care and/or inpatient professional services to accurately reflect service and care provided based on documentation in the health record.
- Ability to communicate with clinical staff for specific coding and documentation issues, such as recording diagnoses and procedures, ensuring the correct sequencing of diagnoses and/or procedures, and verifying the relationship between health record documentation and coder assignment.
- Ability to research and solve coding and documentation related issues.
- Skill in reviewing and correcting system or processing errors and ensuring all assigned work is complete.
Continued.
See the next section (Education) for continuation of qualification requirements and additional information:
Education
Medical Records Technician (Coder-Outpatient and Inpatient), GS-8
Experience.
One year of creditable experience equivalent to the next lower grade level.
Demonstrated Knowledge, Skills, and Abilities.
In addition to the experience above, the candidate must demonstrate all of the following KSAs:
- Ability to analyze the health record to identify all pertinent diagnoses and procedures for coding and to evaluate the adequacy of the documentation. This includes the ability to read and understand the content of the health record, the terminology, the significance of the findings, and the disease process/pathophysiology of the patient.
- Ability to accurately perform the full scope of outpatient coding, including ambulatory surgical cases, diagnostic studies and procedures, and outpatient encounters, and/or inpatient professional fee services coding.
- Skill in interpreting and adapting health information guidelines that are not completely applicable to the work or have gaps in specificity, and the ability to use judgment in completing assignments using incomplete or inadequate guidelines.
Creditable Experience.
Experience is only creditable if it is directly related to the position to be filled. To be creditable, the candidate's experience must have demonstrated the use of knowledge, skills, and abilities (KSAs) associated with current practice and must be paid or non-paid employment equivalent to a MRT (Coder).
Quality of Experience
. To be creditable, experience must be documented on the application or resume and verified in an employment reference or through other independent means.
*Reference: *
For more information on this qualification standard, please visit
The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-04 to GS-08.
*Physical Requirements: *
The work is primarily sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending. No special physical demands are required to perform the work. See VA Directive and Handbook 5019, Employee Occupational Health Service. See VA Directive and Handbook 5019
*Note: *
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:
Transcripts must be official or unofficial college transcripts. A copy of your certificate/degree or screenshot of your current classes are not a replacement of your transcript and they will not be used in the qualifying process. Transcripts must include the following information:
- Your Name
- Name of the college or university
- Full address of the college or university
- Degree Received
- Date Conferred
If the position has an education requirement or you are qualifying based on education, you need to list your education history including the type of degree and your major of study. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume.
Grandfathering Provision.
All persons employed in VHA as a MRT (Coder) on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, including positive education and certification that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
- Such employees may be reassigned, promoted up to and including the journey level, or changed to lower grade within the occupation, but will not be promoted beyond the journey level or placed in supervisory or managerial positions.
- Such employees in an occupation that requires a certification only at higher grade levels must meet the certification requirement before they can be promoted to the higher-grade levels.
- MRTs who are appointed on a temporary basis, prior to the effective date of the qualification standard, may not have their temporary appointment extended, or be reappointed on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
- MRTs initially grandfathered into this occupation, who subsequently obtain additional education that meets all the basic requirements of this qualification standard, must maintain the required credentials as a condition of employment in the occupation.
- Employees who are retained as a MRT under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry as a MRT.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Quality Assurance
Posted today
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Job Description
Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.
What we are looking for
We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team
Duties & responsibilities:
- The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
- The troubleshooting of service functionality because of a bug investigation or new feature requests.
- To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
- To correctly follow set processes for implementation, testing, and handover
- To populate and update metrics, as used by the manager for monthly KPI's.
- To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries
Background & Experience:
The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.
Skill & Background requirements:
- Proven experience in a quality engineering role (min 5 years experience)
- Strong knowledge of software testing methodologies and best practices
- Solid understanding of software development life cycle
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong attention to detail and problem-solving skill
Salary & benefits:
Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team
Location & hours:
Cape Town (Remote :30 UK (Monday-Friday)
DISCLAIMER
The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.
Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.
Quality Assurance
Posted today
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Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.
This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.
Required Skills & Qualifications
Strong problem-solving skills with the ability to quickly understand and resolve customer issues.
Excellent written and verbal communication skills, with a solutions-oriented approach.
Meticulous attention to detail in testing, troubleshooting, and documentation.
Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.
Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.
Strong organisational skills and the ability to handle a high volume of requests.
Ability to collaborate effectively with cross-functional teams.
Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.
Additional Skills
Exposure to software testing, UAT, or related QA concepts.
Familiarity with issue tracking or project management tools, such as Jira or Trello.
Understanding of e-commerce workflows through experience or academic projects.
Introductory knowledge of SQL, APIs, or web technologies.
Interest in agile ways of working and cross-functional collaboration.
Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.
Key Responsibilities
Customer Support & Support Triaging
Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.
Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.
Reproduce, validate, and triage reported issues from customers and support teams.
Escalate unresolved or complex queries to the Product Owner or development teams.
Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.
Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.
Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.
Quality Assurance & Testing
Perform manual testing for new features and regression testing for existing functionality.
Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.
Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.
Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.
Plan, schedule, and prioritise test activities to align with project milestones and release timelines.
Provide comprehensive documentation of testing outcomes and UAT sign-offs.
Advocate for QA best practices and identify opportunities to improve testing processes and tools.
What You'll Get from Us
A market-related remuneration package.
Daily catered lunch when working on-site.
Access to our new recreation centre, gym, and heated swimming pool.
Invitations to all social and team-building events.
Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).
Quality Assurance
Posted today
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Job Description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.
Qualifications
Qualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience, Knowledge, Skills and Attributes Required:
- A proven track record of delivering against client, customer and business outcomes
- 2 years' experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Quality Assurance
Posted today
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Job Description
Quality Assurance & Sales Training Representative (Real Estate/USA Market)
Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.
The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.
This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.
Job Type
: Remote
Location
: South Africa
Requirements
- Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
- Prior experience in call monitoring, quality assurance, coaching, or training.
- Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
- Deep knowledge of sales strategies, including objection handling and closing techniques.
- Comfortable creating and delivering structured training programmes.
- Highly organised, proactive, and able to work independently in a remote environment.
Responsibilities
Monitor Calls & Evaluate Performance
- Regularly listen to sales calls to assess quality, compliance, and effectiveness.
- Identify performance gaps and opportunities for improvement.
- Provide clear, actionable feedback to sales representatives.
Coach Sales Team Members
- Conduct one-on-one and group coaching sessions focused on improving sales techniques.
- Support reps in enhancing objection handling, communication, and closing skills.
- Foster a culture of continuous improvement and accountability.
Train New Hires
- Lead onboarding programmes for new sales representatives.
- Teach company processes, scripts, and best practices to set them up for success.
- Deliver ongoing training sessions and refreshers to ensure skills remain sharp.
Quality Assurance
Posted today
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Job Description
We're Hiring:
Quality Assurance (QA) Analyst – Call Center (Sales)Company:
Exclusive Essentials Working Hours: Monday to Sunday,
08:00 AM – 05:00 PM (Rotational days off)
Location: Rosebank, Remuneration: R8,500 + Commission Bonus
Position Type: Full-Time
Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.
We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.
Key Responsibilities: Monitor and evaluate sales calls for quality and compliance
Conduct one-on-one feedback and coaching sessions with agents
Support team leaders in performance improvement and discipline enforcement.
Generate and present quality reports and performance statistics
Contribute to the development of QA tools and processes
Requirements:2+ years of QA experience in a sales call center environment
Ability to work under pressure and meet deadlines
Strong attention to detail and high accuracy
Excellent coaching and communication skills
Ability to instill discipline and uphold standards
Proficient in Microsoft Excel (data analysis, charts, reports)
Confident in generating and presenting performance stats
What We Offer: Base Salary: R8,500 + Commission + Bonus
Energetic and supportive work culture
Growth and learning opportunities within the business
Send CV to
Job Type: Full-time
Pay: From R8 500,00 per month
Work Location: In person
Quality Assurance Engineer
Posted 19 days ago
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Job Description
This role is for a client operating in the armoured industry with a focus on optoelectronics . The company has a strong international presence with its head office in Saudi Arabia and a key manufacturing facility in Centurion. They specialize in producing high-precision optical and electronic components critical to advanced armoured systems, where quality and reliability are paramount.
They are seeking a Quality Assurance Engineer to join their team and ensure that every product meets the highest global standards of safety, performance, and durability.
Key Responsibilities:Develop, implement, and maintain quality assurance systems, processes, and standards.
Conduct inspections, audits, and testing of optical and electronic components.
Ensure compliance with international defence and manufacturing regulations.
Work closely with engineering, production, and supply chain teams to resolve quality-related issues.
Drive continuous improvement initiatives to enhance product reliability and manufacturing efficiency.
Prepare and maintain accurate documentation and reporting for internal and external stakeholders.
Qualification in Quality Management, Engineering, or related field.
Experience in a manufacturing or defence/aerospace/precision engineering environment .
Strong knowledge of ISO standards and QA methodologies .
Excellent analytical, problem-solving, and communication skills.
Ability to thrive in a high-pressure, security-sensitive industry where precision is paramount.
Be part of a globally recognised organisation at the forefront of defence innovation.
Work with cutting-edge optoelectronic technologies .
Contribute to projects where quality and reliability save lives .
If you are detail-oriented, committed to excellence, and ready to play a vital role in supporting advanced defence systems, wed like to hear from you.
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Senior Quality Assurance
Posted today
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Contract:
4-Month Contract (Possible Renewal)
Location:
Hybrid Rosebank
We're looking for a
seasoned QA Engineer/Test Lead
who will be the
go-to authority for all quality assurance activities
on a high-profile digital platform project. This role requires someone with strong technical testing expertise, leadership ability, and the confidence to own end-to-end QA from test design through to final sign-off.
Role Responsibilities
- Lead QA for the project, ensuring all testing activities meet the required quality standards.
- Design, develop, and maintain test plans, test cases, and automated/manual test scripts.
- Drive functional, regression, integration, and performance testing.
- Manage defects end-to-end using tools such as JIRA and test management platforms.
- Leverage automation frameworks (e.g., Selenium, Cypress) and API testing tools (e.g., Postman, SoapUI) to enhance efficiency.
- Conduct performance and load testing with tools like JMeter.
- Collaborate closely with developers, product owners, and business stakeholders to ensure smooth delivery.
- Provide clear reporting, highlight risks, and ensure issues are resolved before go-live.
Role Requirements
Core Technical Skills
- Strong knowledge of QA methodologies and test processes.
- Hands-on experience in automation, bug tracking, and test management.
- API and performance testing experience.
Domain / Project-Specific Skills
- Financial services or digital trade platform experience (advantageous).
- Understanding of end-to-end QA for digital platforms (UI + backend).
Soft Skills
- Strong analytical and problem-solving ability.
- Excellent communication and stakeholder engagement.
- Proactive, collaborative, and able to take ownership of quality outcomes.
Experience Required
- 5+ years QA experience (manual + automation).
- Proven track record as a QA Lead/Test Lead, owning QA delivery end-to-end.
- Prior experience in enterprise-scale or financial projects preferred.
If you are a
hands-on QA leader
with the technical expertise, leadership confidence, and a passion for delivering high-quality digital platforms, we'd love to hear from you.
Quality Assurance Technologist
Posted today
Job Viewed
Job Description
The following permanent position has become available within our Cannery Department.
*This position will operate from Stompneus Bay. *
The incumbent will report to the Quality Assurance Manager.
The successful incumbent will ensure compliance of all aspects of document control with regards to the various Food Safety Systems and various international certification bodies.
Key Job Outputs
Management of all documented systems, which will include but not limited to:
- Main documented system -all certification schemes
- Calibration system & schedule
- Various certification scheme documents
- Corrective actions
- Ad hoc information requests
Daily management of QC's / QC Supervisor
Management of Internal Defects
Manage the conduction of Quality Standards Checks and take appropriate action to enable 100% compliance.
Ensure all legislative requirements are met in all areas of the plant
The operational management of quality control and quality assurance, FSSC/ISO and HACCP.
Participation in internal audits, external audits and customer visits and complaints.
Monitoring and investigating product complaints and returns.
Reporting on compliance with company and regulatory standards, both plant and warehouse facilities.
Assistance during Plant Trials
Action any initiatives as directed by Food Safety & Quality Management
Need to be willing to work shifts and overtime when needed.
Any other duties that will develop in an ever-changing environment
Knowledge, Skills And Attributes
Minimum of 2 years food processing (FMCG) experience at a similar role
Knowledge of HACCP (food safety) and ISO Systems, SHEQ
Knowledge of FSSC 22000
Previous Quality Control experience in a FMCG environment will be advantageous
Good verbal and written communication
Ability to communicate at all levels
Ability to work systematically and independently
Take accountability for results and people
Systems orientated
Qualifications, Competencies And Experience
Grade 12
Degree/Diploma in Food Science & Technology, Biochemistry/Food Microbiology
Occupational Health & Safety, HACCP / FSSC Implementation certificates will be advantageous
In support of the company's Employment Equity Plan, applicants from designated groups will be given preference for this position.
If you are not contacted within three weeks of closing date, please consider your application unsuccessful
Quality Assurance Specialist
Posted today
Job Viewed
Job Description
Job Opportunity: Quality Assurance Specialist – Leads Management
We are seeking a Quality Assurance Specialist to oversee sales lead management and ensure all processes are executed accurately. This role is key to maintaining a high-performing sales pipeline and preventing missed opportunities.
Key Responsibilities
- Review and audit how sales leads are being managed.
- Ensure timely follow-ups and compliance with company procedures.
- Identify gaps, missed opportunities, and process lapses.
- Provide feedback and recommendations to improve lead handling.
- Serve as the "eyes and ears" of leadership to ensure accountability.
- Prepare concise reports on lead quality and compliance.
Qualifications
- Experience in Quality Assurance, Sales Operations, or CRM/Leads Management.
- Strong attention to detail with the ability to identify inconsistencies.
- Excellent written and verbal communication skills.
- Familiarity with CRM platforms and sales tracking tools.
- Proactive, reliable, and capable of working independently.
- Preference for candidates based in South Africa.
Work Setup
- Fully remote.
- Flexible schedule with regular reporting required.
Job Type: Full-time