119 Healthcare Quality jobs in South Africa

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work:

CHAI strives to be an equal opportunity employer and promotes fairness, respect, equity and dignity in the workplace. CHAI welcomes applications from all qualified individuals and encourages people from historically disadvantaged groups to apply. CHAI is an Equal Opportunity Employer and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experiences, backgrounds, and culture.

Position Overview

CHAI seeks a highly entrepreneurial, energetic, results-oriented, and self-motivated individual to support CHAI’s SRMNH Program to increase uptake of SRMNH services and will be part of a team responsible for supporting the reduction in maternal and perinatal mortality through directly supporting the SRMNH program objectives. The SRMNH Quality Improvement (QI) Associate will join a diverse team to support the DoH in creating evidence-based strategic plans and ensure these plans are translated into strong operational plans and are implemented effectively. The ideal candidate must be technically sound, be self-directed, be conversant with the health sector in South Africa, have a strong commitment to excellence, and be able to adapt to the differing needs of the programs. This role is focused on implementation and will require a very “hands-on approach. The QI Associate will provide support both strategically and analytically and is expected to work closely with DoH staff at all levels of healthcare i.e. at a national, provincial, district and facility level. Due to the nature of the program, and as determined by the needs of the program, extensive travel is expected. The QI Associate will report to the SRMNH QI Project Manager.

The QI Associate will help provide technical input to the QI SRMNH team responsible for supporting the achievement of a reduction in maternal, perinatal and neonatal mortality through directly supporting health service quality improvement in the DOH’s Sexual and Reproductive Health and Maternal and Neonatal Health programmes. The QI Associate will take responsibility for coaching DoH staff and documenting all processes and challenges identified during visits and assisting facilities to come up with quality improvement projects for tabling at district, provincial and national meetings. The QI Associate is expected to guide DoH staff (including nurses, doctors and managers) to utilise quality improvement tools, techniques and methodologies, develop and test models for improvement in healthcare settings and facilitate knowledge sharing and learning sessions for QI capability-building. The QI Associate should have exceptional communication and analytical skills, be a strong strategic thinker and be able to adapt to differing programme needs.

The QI Associate will be based in Pretoria, South Africa, and report to the CHAI SA QI Project Manager for SRMNH. This role requires at least 40% of travel, as will be dictated by programmatic needs.

Key responsibilities include, but are not limited to, the following:

• Oversee quality improvement activities and teams
• Identify and prioritise areas for quality improvement interventions
• Analyse data to identify trends, root causes, and potential improvement opportunities
• Design implement quality improvement projects and initiatives
• Collaborate with the DoH team/s and participate in all feedback and planning meetings to frame quality improvement, explore the latest evidence-based interventions, document successes and lessons learnt and contribute to the development of standardised project tools and resources
• Conduct data collection, and routine data analysis of national and program data by developing and maintaining programme databases and dashboards. Use these tools for performance monitoring and evaluation, and to inform the development of assessments, training materials, reports, and other program materials to ensure effective program execution
• develop compelling presentations, reports and participate in stakeholder engagements related to program implementation and reporting for internal and external stakeholders
• Liaise with the District Health Information Systems (DHIS) team to ensure SRMNH health information data is routinely validated and can be effectively utilised by DOH for strategic planning, supported using dashboards and tools
• Conduct regular visits to focal provinces, districts, and facilities each month on a rotational basis with comprehensive reports prepared and shared with facility, district and/or national teams
• Assist district support staff and facility teams to strengthen and support referral systems between the community, clinics, and hospitals to ensure patients receive needed care in a timely fashion
• Identify strategic areas for expansion and support proposal development needed for future program development
• Support the QI Project Manager on key deliverables and ad-hoc requirements, as needed.

Requirements

• Bachelor's degree in nursing, medicine (MBCHB) or Bachelor of Clinical Medical Practice (BCMP), or a related field;
• Training in Quality improvement methods and approaches in healthcare programmes, knowledge and experience of Quality Improvement in sexual reproductive health, maternal and newborn health, and health systems strengthening;
• Clinical background, particularly in midwifery, sonography or maternal care services, is essential;
• A minimum of five (5) years’ professional experience in public health, in a private or public sector setting and with increasing levels of responsibility and experience;
• Previous work experience in Quality Improvement in health programmes and its institutionalisation in healthcare facilities;
• Good interpersonal skills and ability to build strong professional relationships with a range of stakeholders in a challenging, multicultural environment;
• Demonstrated ability to work independently on complex projects and solve challenging problems in a high-pressure, fast-paced environment;
• Demonstrated ability to multitask with a strong commitment to excellence, both internally and externally, and with limited structural support;
• Strong communication skills, including the ability to prepare compelling presentations;
• High levels of proficiency in Microsoft Excel, Word, and PowerPoint;
• English language fluency, both written and verbal.

Advantages

• Experience working with DoH stakeholders;
• Demonstrated ability to be effective in high-pressure situations and adapt to fast-paced and changing environments with a strong commitment to excellence, both internally and externally.

#jobreference2 #region3

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work is an Equal Opportunity Employer and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experiences, backgrounds, and culture.

Position Overview

CHAI seeks a highly entrepreneurial, energetic, results-oriented, and self-motivated individual to support CHAI’s SRMNH Program to increase uptake of SRMNH services and will be part of a team responsible for supporting the reduction in maternal and perinatal mortality through directly supporting the SRMNH program objectives. The SRMNH Quality Improvement (QI) Associate will join a diverse team to support the DoH in creating evidence-based strategic plans and ensure these plans are translated into strong operational plans and are implemented effectively. The ideal candidate must be technically sound, be self-directed, be conversant with the health sector in South Africa, have a strong commitment to excellence, and be able to adapt to the differing needs of the programs. This role is focused on implementation and will require a very “hands-on approach. The QI Associate will provide support both strategically and analytically and is expected to work closely with DoH staff at all levels of healthcare i.e. at a national, provincial, district and facility level. Due to the nature of the program, and as determined by the needs of the program, extensive travel is expected. The QI Associate will report to the SRMNH QI Project Manager.

The QI Associate will help provide technical input to the QI SRMNH team responsible for supporting the achievement of a reduction in maternal, perinatal and neonatal mortality through directly supporting health service quality improvement in the DOH’s Sexual and Reproductive Health and Maternal and Neonatal Health programmes. The QI Associate will take responsibility for coaching DoH staff and documenting all processes and challenges identified during visits and assisting facilities to come up with quality improvement projects for tabling at district, provincial and national meetings. The QI Associate is expected to guide DoH staff (including nurses, doctors and managers) to utilise quality improvement tools, techniques and methodologies, develop and test models for improvement in healthcare settings and facilitate knowledge sharing and learning sessions for QI capability-building. The QI Associate should have exceptional communication and analytical skills, be a strong strategic thinker and be able to adapt to differing programme needs.

The QI Associate will be based in Pretoria, South Africa, and report to the CHAI SA QI Project Manager for SRMNH. This role requires at least 40% of travel, as will be dictated by programmatic needs.

Key responsibilities include, but are not limited to, the following

• Oversee quality improvement activities and teams
• Identify and prioritise areas for quality improvement interventions
• Analyse data to identify trends, root causes, and potential improvement opportunities
• Design implement quality improvement projects and initiatives
• Collaborate with the DoH team/s and participate in all feedback and planning meetings to frame quality improvement, explore the latest evidence-based interventions, document successes and lessons learnt and contribute to the development of standardised project tools and resources
• Conduct data collection, and routine data analysis of national and program data by developing and maintaining programme databases and dashboards. Use these tools for performance monitoring and evaluation, and to inform the development of assessments, training materials, reports, and other program materials to ensure effective program execution
• develop compelling presentations, reports and participate in stakeholder engagements related to program implementation and reporting for internal and external stakeholders
• Liaise with the District Health Information Systems (DHIS) team to ensure SRMNH health information data is routinely validated and can be effectively utilised by DOH for strategic planning, supported using dashboards and tools
• Conduct regular visits to focal provinces, districts, and facilities each month on a rotational basis with comprehensive reports prepared and shared with facility, district and/or national teams
• Assist district support staff and facility teams to strengthen and support referral systems between the community, clinics, and hospitals to ensure patients receive needed care in a timely fashion
• Identify strategic areas for expansion and support proposal development needed for future program development
• Support the QI Project Manager on key deliverables and ad-hoc requirements, as needed.
  
  
  

• Bachelor's degree in nursing, medicine (MBCHB) or Bachelor of Clinical Medical Practice (BCMP), or a related field;
• Training in Quality improvement methods and approaches in healthcare programmes, knowledge and experience of Quality Improvement in sexual reproductive health, maternal and newborn health, and health systems strengthening;
• Clinical background, particularly in midwifery, sonography or maternal care services, is essential;
• A minimum of five (5) years’ professional experience in public health, in a private or public sector setting and with increasing levels of responsibility and experience;
• Previous work experience in Quality Improvement in health programmes and its institutionalisation in healthcare facilities;
• Good interpersonal skills and ability to build strong professional relationships with a range of stakeholders in a challenging, multicultural environment;
• Demonstrated ability to work independently on complex projects and solve challenging problems in a high-pressure, fast-paced environment;
• Demonstrated ability to multitask with a strong commitment to excellence, both internally and externally, and with limited structural support;
• Strong communication skills, including the ability to prepare compelling presentations;
• High levels of proficiency in Microsoft Excel, Word, and PowerPoint;
• English language fluency, both written and verbal.
  
  
  

• Experience working with DoH stakeholders;
• Demonstrated ability to be effective in high-pressure situations and adapt to fast-paced and changing environments with a strong commitment to excellence, both internally and externally.
  
  
  

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Direct message the job poster from Network Recruitment

We are seeking a Quality Assurance Officer to join our clients team and ensure that our operations consistently meet the highest standards of compliance, accuracy, and performance.

As a Quality Assurance Officer, you will be responsible for the following:

• Ensure that the organisation complies with all statutory, legal, and regulatory requirements.
• Oversee internal quality management systems, policies, and procedures.
• Conduct audits, inspections, and risk assessments to identify areas of improvement.
• Monitor corrective and preventive actions, ensuring follow-ups and closure.
• Manage quality records, documentation, and reporting in line with standards.
• Assist with staff training and awareness initiatives to embed a culture of quality.
• Liaise with regulatory bodies, certification authorities, and internal stakeholders.
• Support continuous improvement projects within the organisation.

What Do You Need?:

• Relevant qualification in Quality Assurance, Quality Management, or a related field.
• Minimum 3–5 years proven experience in a quality-related role.
• Strong knowledge of ISO standards, regulatory frameworks, and compliance requirements.
• Experience in conducting audits, preparing reports, and implementing corrective actions.
• Strong interpersonal skills, with the ability to engage at all levels of the organisation.
• High attention to detail, analytical mindset, and excellent problem-solving skills.

APPLY NOW!

If you are interested in this opportunity, please apply directly. For more vacancies, please visit

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Talent Specialist in Finance and Supply Chain

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance and Supply Chain
• Industries Manufacturing

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Key Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

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A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance Consultant

• Plan and assist in conducting of regular quality and risk review procedures
• Accurate measurement of call and data quality
• Provide feedback to individuals and leaders
• Keep up to date on internal and external developments and practices to ensure their input and advice is appropriate and forward looking
• Help to ensure that the Motor Claims area operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area.
• Collaborate on initiatives / projects
• Evaluating and measuring customer satisfaction and other performance outcomes.
• Design and develop QA templates
• Completes evaluation & Moderation on business processes & SOP’s

• Matric
• Insurance related qualifications an advantage:
• Relevant NQF Level 4 - FAIS 30 credits an advantage
• Relevant NQF Level 5 - ETDP 50 Credits an advantage
• Minimum 5 years Short Term Insurance Claims experience
• Good understanding of contact centre processes and SLA’s
• Good understanding of the motor claims process.
• Coaching skills and experience
• Excellent computer literacy, particularly Intermediate Excel
• Report writing experience an advantage

• Detail orientation
• Organisational awareness
• Process improvement skills
• Interpersonal sensitivity
• Proficient in English and Afrikaans

• Working with people
• Deciding and Initiating Action
• Client Service Orientation
• Team Work and Support
• Building Relationships
• Communication
• Problem Solving
• Delivering Quality
• Enabling innovation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Description

A leading organization in the aviation sector is seeking a highly skilled and detail-oriented Quality Assurance Manager to join their team based at Lanseria Airport. This role is ideal for a motivated professional with strong regulatory knowledge and a proven ability to ensure compliance with aviation operations standards. The successful candidate will be responsible for maintaining manuals ensuring regulatory adherence conducting audits and fostering a culture of quality and compliance throughout the organization.

Responsibilities

• Establish implement and maintain all company manuals in accordance with regulatory requirements and business needs.
• Conduct ongoing reviews to ensure manuals remain compliant and effective.
• Develop a 12-month internal audit schedule and conduct scheduled audits presenting compliance documentation and evidence.
• Represent the company during external audits and ensure timely implementation of corrective actions.
• Develop maintain and manage in-house documentation (control documents ERP SOPs etc.).
• Establish and oversee procedures for addressing internal non-conformities monitoring reports and implementing corrective / preventative actions.
• Ensure proper recording and storage of all audit findings and corrective actions in a systematic and accessible manner.

Requirements

Benefits

Contact RPO Recruitment for your next career opportunity.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.

Duties & Responsibilities

See Description

Desired Experience & Qualification

See Description

Required Experience :

Manager

Key Skills

Quality Assurance,FDA Regulations,Food Industry,Food Safety Experience,ISO 9001,Quality Systems,Food Processing,Quality Control,Quality Management,QA / QC,Selenium,HACCP

Employment Type : Full-Time

Experience : years

Vacancy : 1

As a Quality Assurance Specialist, you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

• Assist operations in tracking, documenting, and reporting on quality levels
• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to the quality assurance team, including systems, policies, procedures, and core processes
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Participate in the design of the call monitoring framework, quality standards, and the associated checklists
• Conduct audits to ensure compliance with performance standards and outcomes (e.g., quality, process adherence, and accuracy)
• Create reports on performance results (individual and team level) to provide to management for development and action plans for agents
• Prepare and analyze quality reports for management review
• Provide feedback and input into process, training, and system enhancements based on trends
• If required, assist with coaching agents based on findings
• If required, may answer phone calls, respond to written inquiries, and handle escalated issues in support of agent work

• Build a culture of respect and understanding across the organization
• Recognize outcomes resulting from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration
• Facilitate opportunities to engage with internal and external stakeholders to develop joint solutions

• Follow through to ensure personal quality and productivity standards are maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritize, managing competing demands effectively
• Anticipate and manage change proactively
• Balance achievement of personal objectives with organizational needs flexibly

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long Listing
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

We are a leading player in the fresh produce industry, committed to delivering the highest quality products to major retailers and customers both locally and internationally. We take pride in upholding the highest standards of food safety and quality compliance while maintaining strict adherence to local and international regulations.

We are looking for a skilled and motivated Quality Assurance Manager to join our technical team. The successful candidate will use their technical expertise to drive quality systems within the business, ensuring compliance with food safety standards and regulations. You will oversee Quality Controllers and work closely with site management while playing a key role in customer communication.

• Support production management with processing and assist in implementing solutions for quality and food safety challenges.
• Manage procedural reviews and implement new policies and procedures.
• Assess quality reports from QC checks and provide detailed summaries to management.
• Stay updated on food safety and quality regulations, ensuring full compliance at all times.
• Participate in the Food Safety Team and uphold Food Safety Principles across all sites.
• Take responsibility for QC teams to ensure full understanding of Food Safety Manual principles.
• Analyze non-conformances and follow up on corrective actions.
• Manage customer specifications and communicate quality issues or non-conformances to clients.

• Strong leadership and mentoring abilities.
• Excellent problem-solving and decision-making skills.
• Ability to identify and apply fact-based, data-driven decision-making processes.
• Strong interpersonal and communication skills, with the ability to build relationships across all levels of the business.
• High attention to detail with a passion for fresh produce quality standards.

• Bachelor's degree in Food Science and Technology or a closely related field.
• Experience in a fast-paced food production environment is an advantage.
• Knowledge of food safety regulations and compliance standards.