127 Healthcare Management jobs in South Africa

Job Opportunities - Healthcare Management Team(All Regions)

Johannesburg, Gauteng Empact Group

Posted 14 days ago

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Job Description

Overview

Join Our Management Team – Food Services Healthcare

We’re looking for dynamic and experienced professionals to join our growing team in key management roles across catering, culinary, and project management. Whether your expertise lies in managing catering operations, leading culinary teams, or overseeing multi-site projects, this opportunity offers a platform to make a real impact in a fast-paced service-driven environment. You’ll be at the heart of our food service operations.

Responsibilities
  • Lead and support teams across catering, culinary, and project functions
  • Drive revenue growth, profitability, and cost efficiency
  • Deliver operational excellence through consistent execution of company standards
  • Build and maintain strong client relationships
  • Manage contracts, budgets, and team development initiatives
  • Oversee compliance with Health, Safety, Environmental and Food Safety policies
  • Support menu innovation, project delivery, and continuous improvement initiatives
Qualifications
  • Matric / Grade 12 (a relevant tertiary qualification in Catering, Hospitality, Culinary Arts, or Project Management is an advantage)
  • 5+ years’ experience in the services industry, with at least 2 years in a leadership or multi-unit/project role
  • Strong background in the food industry (catering management, project delivery, or culinary leadership)
  • Budgeting, cost control, and P&L expertise
  • Proven leadership and people management skills
  • Experience with industrial relations and union engagement
  • Strong financial acumen and client service orientation
  • A results-driven mindset with the ability to thrive under pressure
Why Join Us?

This is an exciting opportunity for professionals who want to take their careers to the next level. You’ll have the chance to make an impact, lead teams, and shape the future of food services in a dynamic and growing organisation.

Food by Empact Group is where culinary delights meet exceptional hospitality!

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Vice President- Healthcare Operations Management- BPO

Cape Town, Western Cape ABC Worldwide

Posted 17 days ago

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Job Description

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators

Ensure seamless transition and flawless service delivery

  • Focus on transition with ‘Zero’ impact on service delivery
  • Focus on efficiencies - leaner, greener and faster
  • Focus on Process stabilization & sustained delivery
  • Reducing operation costs
  • Make TBP more effective
  • Build effective process management system
  • FTE headcount
  • Revenue from the BU Vs. Target
  • Gross Margin for the BU
  • MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

  • Deliver on client benefits through innovation and improvements
  • Create plan to deliver efficiency
  • Strengthen operational team as well as support functions to minimize leakages
  • Partner with transformation team for value delivery
  • Identify transformation opportunities where available
  • Customer Satisfaction Survey results Vs. Desired
  • Performance Index
  • Improvement through Innovation

People management

  • Engagement plan for each stage of employees
  • Focus on employee training and development with regard to building domain expertise
  • HIPO engagement initiatives to be reviewed regularly
  • Cross training and skill enhancement for managing high influx of volume
  • Support to Line HR and utilize their expertise more from a people engagement and retention perspective
  • Ensure minimal staff attrition and high levels of engagement
  • Employee Attrition Rate
  • Employee Engagement Surveys

Provide assistance to industry and BU leadership for development of strategies for business development and process improvements. Working on Strategic Priorities such as (but not limited to):

  • Look for opportunities to deliver additional savings for the clients
  • Deliver operational efficiency improvements for both the call centre and Client
  • Assistance in business development as and when required
  • Reduction in Overheads as % of Revenues
  • Participation in people development initiatives
  • Process improvement
  • USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery

Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS

Financial Dimensions: Managing the revenue and profitability and Value Delivery

KEY DECISIONS

Decisions you make by yourself

  • Strategic improvement for process delivery
  • People / management rationalization

INTERACTIONS

Internal Job Role you need to interact with internally in the organization to enable success in your day to day work

  • Business HR Team
  • Corporate HR for staffing, internal movement, training, learning and development
  • Finance Team
  • Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

  • Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement

Educational Qualifications

Graduate in any field

Post graduate is preferable

Functional Skills

Experience of managing Healthcare Operation

Client relationship management

Managing large contact center

Behavioral Skills

Decisions making

Prioritization

Analytical skills

People management

Excellent communication skills

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Vice President- Healthcare Operations Management- BPO

Cape Town, Western Cape ABC Worldwide

Posted 12 days ago

Job Viewed

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Job Description

Responsibilities

Role Responsibilities


Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)


Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation


People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.


Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

This advertiser has chosen not to accept applicants from your region.

Vice President-Healthcare Operations Management-Clinical Data Abstraction

R2000000 - R2500000 Y EXL

Posted today

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Job Description

EXL Overview

EXL (NASDAQ: EXLS) is a leading Digital Transformation company & Business Evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into increasingly digital operations. Our expertise in transformation, data science, and change management helps make our clients business more efficient and effective, improve customer relationships and enhance revenue growth. Our global teams helps us drive business forward by making sense of data. EXL is a committed team of problem solvers and creative thinkers determined to find a better way. Headquartered in New York, New York, we are extremely proud of our differentiated workforce that totals more than 33,000+ professionals, spread across 54 global delivery centers and supports 25+ languages.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.

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Team Leader - Case Management (Healthcare/Insurance)

Johannesburg, Gauteng Affinity International

Posted 3 days ago

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Job Description

About the Role

We are seeking a driven, detail-oriented, and highly organized Team Leader to oversee a case management team within the healthcare and insurance space. The ideal candidate is proactive, strategic, and accountable, with proven experience managing people and processes in case management, healthcare administration, or insurance operations.

This leader will be responsible for ensuring cases move forward accurately and on time, guiding the team, and serving as the key point of escalation for clients and stakeholders.

Key Responsibilities
  • Lead, supervise, and mentor a team of case managers and support staff.
  • Oversee the full case management process from intake to resolution ensuring accuracy, compliance, and efficiency.
  • Act as the main escalation point for clients, clinics, and insurance providers.
  • Establish clear workflows, priorities, and performance standards for the team.
  • Conduct quality checks to ensure meticulous handling of cases and documentation.
  • Report regularly to management on team performance, case progress, and client satisfaction.
  • Train and develop staff to strengthen process knowledge and case handling.
Qualifications & Experience
  • 5+ years experience in healthcare administration, medical case management, insurance verification, or clinic operations.
  • 2+ years in a leadership/supervisory role with responsibility for team performance.
  • Strong knowledge of case management systems, insurance processes, and compliance requirements.
  • Proven ability to think strategically, solve problems, and make sound decisions under pressure.
  • Exceptional attention to detail and organizational skills.
  • Excellent communication skills confident, professional, and client-facing.
Ideal Candidate
  • Meticulous and proactive, with a natural ability to spot gaps and ensure follow-through.
  • Balances hands-on involvement with strategic leadership.
  • Motivates others while holding them accountable.
  • Thrives in a structured environment and ensures nothing falls through the cracks.
Why Join
  • Lead a growing, high-impact healthcare/insurance operations team.
  • Opportunity to shape workflows and establish best practices.
  • Clear growth path into senior operations or client management roles.

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Operations & Case Management Supervisor (Healthcare/Insurance)

Johannesburg, Gauteng Affinity International

Posted 3 days ago

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Job Description

About the Role

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader—someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

Key Responsibilities
  • Lead, mentor, and evaluate a team of case managers and support staff.
  • Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
  • Act as the primary escalation point for clients, clinics, and insurance providers.
  • Design and deliver training to upskill team members and ensure consistent standards.
  • Use strategic judgment to resolve issues quickly and effectively, even when clear procedures do not exist.
  • Set clear expectations, monitor performance, and provide coaching for continuous improvement.
  • Streamline workflows to increase efficiency and client satisfaction.
  • Represent the team in client meetings and management reviews with confidence and professionalism.
Qualifications
  • 5+ years experience in healthcare administration, insurance verification, or case management.
  • 2+ years in a leadership, supervisory, or operations role.
  • Proven experience training, coaching, and developing staff.
  • Strong knowledge of case management processes, insurance workflows, and compliance requirements.
  • Demonstrated success in problem-solving and decision-making under pressure.
  • Excellent communication skills, with the ability to influence and guide both clients and staff.
Ideal Candidate
  • Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
  • Thinks strategically, trains effectively, and develops others to reach higher performance levels.
  • Confident holding others accountable while motivating them to excel.
  • Thrives under pressure and maintains a structured, solution-focused approach in all situations.

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Clinical Data Management Lead, home-based in South Africa

Bloemfontein, Free State ZAF IQVIA RDS Clindepharm

Posted 25 days ago

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Job Description

RESPONSIBILITIES

  • Serve as primary point of contact for customer on data management deliverables
  • Manage multiple large studies or program of studies (possibly global)
  • Provide leadership and senior support to DTLs on multiple large global programs of global studies
  • Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
  • Lead direct negotiations with customer, e.g., timelines, financial, process, resources
  • Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
  • Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
  • Serve as the escalation point for unresolved data issues
  • Ensure appropriate resources are assigned to meet project deliverables
  • Create and/or review and sign-off on all data management plan (DMP) documents
  • Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
  • Serve as Subject Matter Expert (SME)
  • Provide leadership and expertise in a specific CDM task or technology
  • Independently manage SOW/budget
  • Independently bring process improvements and solutions to the CDM team/CDM department
  • Lead a focus team or global or local best practice team
  • Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
  • Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
  • Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
  • Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
  • Knowledge of operating procedures and work instructions and the ability to apply them in practice
  • Knowledge of Good Clinical Practices and relevant regulatory guidelines
  • Excellent communication, interpersonal, customer service, and teamwork skills
  • Excellent organizational and problem-solving skills
  • Excellent project management skills
  • Ability to work independently
  • Comprehensive understanding of clinical drug development process
  • Ability to establish and maintain effective working relationships with co-workers, managers and customers

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
  • Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

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Clinical Data Management Lead, home-based in South Africa

Bloemfontein, Free State IQVIA

Posted 27 days ago

Job Viewed

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Job Description

RESPONSIBILITIES

  • Serve as primary point of contact for customer on data management deliverables
  • Manage multiple large studies or program of studies (possibly global)
  • Provide leadership and senior support to DTLs on multiple large global programs of global studies
  • Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
  • Lead direct negotiations with customer, e.g., timelines, financial, process, resources
  • Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
  • Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
  • Serve as the escalation point for unresolved data issues
  • Ensure appropriate resources are assigned to meet project deliverables
  • Create and/or review and sign-off on all data management plan (DMP) documents
  • Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
  • Serve as Subject Matter Expert (SME)
  • Provide leadership and expertise in a specific CDM task or technology
  • Independently manage SOW/budget
  • Independently bring process improvements and solutions to the CDM team/CDM department
  • Lead a focus team or global or local best practice team
  • Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
  • Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
  • Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
  • Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
  • Knowledge of operating procedures and work instructions and the ability to apply them in practice
  • Knowledge of Good Clinical Practices and relevant regulatory guidelines
  • Excellent communication, interpersonal, customer service, and teamwork skills
  • Excellent organizational and problem-solving skills
  • Excellent project management skills
  • Ability to work independently
  • Comprehensive understanding of clinical drug development process
  • Ability to establish and maintain effective working relationships with co-workers, managers and customers

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
  • Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Clinical Data Management Lead, home-based in South Africa

Centurion, Gauteng IQVIA

Posted 17 days ago

Job Viewed

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Job Description

**RESPONSIBILITIES**
+ Serve as primary point of contact for customer on data management deliverables
+ Manage multiple large studies or program of studies (possibly global)
+ Provide leadership and senior support to DTLs on multiple large global programs of global studies
+ Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
+ Lead direct negotiations with customer, e.g., timelines, financial, process, resources
+ Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
+ Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
+ Serve as the escalation point for unresolved data issues
+ Ensure appropriate resources are assigned to meet project deliverables
+ Create and/or review and sign-off on all data management plan (DMP) documents
+ Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
+ Serve as Subject Matter Expert (SME)
+ Provide leadership and expertise in a specific CDM task or technology
+ Independently manage SOW/budget
+ Independently bring process improvements and solutions to the CDM team/CDM department
+ Lead a focus team or global or local best practice team
+ Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
+ Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
+ Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
+ Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
+ Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
+ Knowledge of operating procedures and work instructions and the ability to apply them in practice
+ Knowledge of Good Clinical Practices and relevant regulatory guidelines
+ Excellent communication, interpersonal, customer service, and teamwork skills
+ Excellent organizational and problem-solving skills
+ Excellent project management skills
+ Ability to work independently
+ Comprehensive understanding of clinical drug development process
+ Ability to establish and maintain effective working relationships with co-workers, managers and customers
**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**
+ Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
+ Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.

Clinical Data Management Lead, home-based in South Africa

Bellville, Western Cape IQVIA

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

**RESPONSIBILITIES**
+ Serve as primary point of contact for customer on data management deliverables
+ Manage multiple large studies or program of studies (possibly global)
+ Provide leadership and senior support to DTLs on multiple large global programs of global studies
+ Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
+ Lead direct negotiations with customer, e.g., timelines, financial, process, resources
+ Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
+ Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
+ Serve as the escalation point for unresolved data issues
+ Ensure appropriate resources are assigned to meet project deliverables
+ Create and/or review and sign-off on all data management plan (DMP) documents
+ Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
+ Serve as Subject Matter Expert (SME)
+ Provide leadership and expertise in a specific CDM task or technology
+ Independently manage SOW/budget
+ Independently bring process improvements and solutions to the CDM team/CDM department
+ Lead a focus team or global or local best practice team
+ Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
+ Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
+ Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
+ Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
+ Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
+ Knowledge of operating procedures and work instructions and the ability to apply them in practice
+ Knowledge of Good Clinical Practices and relevant regulatory guidelines
+ Excellent communication, interpersonal, customer service, and teamwork skills
+ Excellent organizational and problem-solving skills
+ Excellent project management skills
+ Ability to work independently
+ Comprehensive understanding of clinical drug development process
+ Ability to establish and maintain effective working relationships with co-workers, managers and customers
**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**
+ Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
+ Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
 

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