40 Healthcare Coordinator jobs in South Africa

Virtual Healthcare Case Coordinator (Skilled Nursing) - EST hours (Remote)

ISTA Solutions

Posted 11 days ago

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Job Description

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Virtual Healthcare Case Coordinator (Skilled Nursing) - EST hours (Remote)

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ISTA Personnel Solutions South Africa - We are a global Business Process Outsourcing (BPO) provider based in South Africa, working with a US-based client in the healthcare revenue cycle management space. We are currently looking for a Virtual Healthcare Case Coordinator with experience in Skilled Nursing Facilities (SNFs) to join our team.

Role Overview:

The successful candidate will be responsible for managing medical billing, initial authorizations, and case management activities related to Skilled Nursing Facilities. You will work remotely and collaborate with our US client during Eastern Standard Time (EST) hours.

PLEASE NOTE:

  • Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings).
  • Work Environment: This is a remote role for South African Citizens only.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.


Key Responsibilities:

  • Manage patient accounts, including claims processing and authorization tracking.
  • Oversee the accurate and timely submission of medical claims, including appropriate coding.
  • Review clinical documentation to support authorization and care coordination.
  • Investigate and resolve claim denials in collaboration with insurance providers.
  • Work alongside clinical, billing, and administrative teams to ensure continuity in patient care and revenue cycle processes.
  • Use MS Office (Outlook, Excel, PDF) to manage documentation and communications.
  • Ensure compliance with relevant healthcare and data protection regulations (e.g. HIPAA).


Requirements

  • Healthcare experience required, preferably with exposure to USA healthcare systems, especially in medical billing, claims, authorizations, and/or case management in SNFs or similar environments.
  • Familiarity with medical coding standards (CPT, ICD-10) and HIPAA compliance.
  • Strong analytical, problem-solving, and organizational skills.
  • High attention to detail and accuracy in documentation and data handling.
  • Proficient in MS Office Suite, especially Excel and Outlook.
  • Ability to prioritize work, manage high email volumes, and follow established processes.
  • Strong written and verbal communication skills.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries IT Services and IT Consulting

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Get notified about new Case Coordinator jobs in South Africa .

Arabic & English Transcribers (Remote) Patient Intake Specialist (ABA Therapy) - EST Hours (Remote) Member Experience Specialist - South Africa Case Manager & Billing (USA Healthcare) - EST hours (Remote) Client Intake Agent (ABA Therapy) - EST Hours (Remote) Virtual Assistant (Construction Industry)

Johannesburg, Gauteng, South Africa 2 months ago

Cape Town, Western Cape, South Africa ZAR1,800 - ZAR2,100 1 week ago

Case Manager (Skilled Nursing Facilities) - EST hours (Remote) Scheduling and Email Management Assistant

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Patient Communications Coordinator (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions

Posted 3 days ago

Job Viewed

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Job Description

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ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

We are currently looking for a perceptive and proactive Virtual Data & Communications Coordinator with experience in U.S. healthcare industry. This fully remote role requires working Sunday to Thursday, 9am – 6pm EST. This is an exciting role designed for someone who is eager to contribute across multiple areas by providing critical data accuracy and communication support aligned with U.S. healthcare standards and workflows.

PLEASE NOTE:
  • Working Hours: Sunday to Thursday, 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
  • Work Environment: This is a fully remote role based in South Africa.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
Responsibilities:
  • Data Entry: Perform daily checks of customers’ EHR systems to verify that the database contains accurate information, manually extracting and uploading missing data as needed.
  • Quality Control : Ensure data accuracy and compliance with established requirements and workflows, performing data cleaning where necessary.
  • Core Workflow: Manage and support the daily communications process, including overseeing the sending and responding to messages on a regular schedule using the internal system. Assist in monitoring messaging quality and ensure timely follow-up with contacts, collaborating with AI tools as they are implemented.
  • Data Processing: Oversee data extraction and processing of information primarily handled by AI, maintaining responsibility for all aspects of quality control.
  • 6 months to 1 year experience in the U.S. healthcare industry (experience with EHR systems or healthcare admin preferred)
  • Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
  • Highly detail-oriented, organized, and proactive with strong problem-solving skills
  • Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
  • Ability to work independently in a fast-paced, remote environment
  • Familiarity with navigating databases and digital communication tools
  • Reliable internet and power backup solution as outlined above

If you are not contacted within 14 working days, please consider your application unsuccessful.

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Virtual Data & Communications Coordinator (US Healthcare) - EST Hours

ISTA Solutions

Posted 11 days ago

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Job Description

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Virtual Data & Communications Coordinator (US Healthcare) - EST Hours Virtual Data & Communications Coordinator (US Healthcare) - EST Hours

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ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

We are currently looking for a perceptive and proactive Virtual Data & Communications Coordinator with experience in U.S. healthcare industry. This fully remote role requires working Sunday to Thursday, 9am - 6pm EST. This is an exciting role designed for someone who is eager to contribute across multiple areas by providing critical data accuracy and communication support aligned with U.S. healthcare standards and workflows.

PLEASE NOTE:

  • Working Hours: Sunday to Thursday, 9am - 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
  • Work Environment: This is a fully remote role based in South Africa.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

Responsibilities:

  • Data Entry: Perform daily checks of customers' EHR systems to verify that the database contains accurate information, manually extracting and uploading missing data as needed
  • Quality Control: Ensure data accuracy and compliance with established requirements and workflows, performing data cleaning where necessary
  • Core Workflow: Manage and support the daily communications process, including overseeing the sending and responding to messages on a regular schedule using the internal system. Assist in monitoring messaging quality and ensure timely follow-up with contacts, collaborating with AI tools as they are implemented
  • Data Processing: Oversee data extraction and processing of information primarily handled by AI, maintaining responsibility for all aspects of quality control

Requirements

  • 6 months to 1 year experience in the U.S. healthcare industry (experience with EHR systems or healthcare admin preferred)
  • Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
  • Highly detail-oriented, organized, and proactive with strong problem-solving skills
  • Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
  • Ability to work independently in a fast-paced, remote environment
  • Familiarity with navigating databases and digital communication tools
  • Reliable internet and power backup solution as outlined above

If you are not contacted within 14 working days, please consider your application unsuccessful.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries IT Services and IT Consulting

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Johannesburg, Gauteng, South Africa $600.00-$00.00 2 months ago

Cape Town, Western Cape, South Africa 600.00- 800.00 2 months ago

Digital Communications Specialist - Legal Recruitment (South Africa-Based) Home based position.

Cape Town, Western Cape, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1,500.00- 1,500.00 2 months ago

Cape Town, Western Cape, South Africa 1,500.00- 1,500.00 2 months ago

Johannesburg, Gauteng, South Africa 1,500.00- 1,500.00 1 month ago

Cape Town, Western Cape, South Africa 1,500.00- 1,500.00 1 month ago

Cape Town, Western Cape, South Africa 1,500.00- 1,500.00 3 weeks ago

Recruitment Coordinator – High-Volume Hiring Support

Johannesburg, Gauteng, South Africa $5 0.00- 650.00 1 month ago

Recruitment Coordinator – High-Volume Hiring Support

Cape Town, Western Cape, South Africa $5 0.00- 650.00 1 month ago

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Medical Operations & Growth Coordinator

Johannesburg, Gauteng Growth Troops

Posted 3 days ago

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Job Description

Kickstart your career in healthcare operations

We're seeking a proactive and tech-savvy Medical Operations & Growth Coordinator to support the growth and efficiency of our clinic. This entry-level role is perfect for someone looking to break into healthcare operations with a passion for systems, automation, and team support.

Key Responsibilities:

  • Assist in evaluating and improving internal workflows and systems
  • Help integrate platforms like GoHighLevel, Office Ally, and Monday.com
  • Support communications with our billing company and track deliverables
  • Help document SOPs and internal processes
  • Assist with hiring logistics and onboarding support
  • Collaborate with marketing team to build campaigns and monitor performance
  • Look for ways to streamline day-to-day clinic operations

Qualifications:

  • 0–2 years of experience in operations or admin roles (internships count!)
  • Familiarity with CRM or project tools (GoHighLevel, HubSpot, etc.)
  • Tech-curious with a desire to learn automation and workflow tools
  • Great communication and organizational skills
  • Eager to grow within a fast-paced, healthcare-oriented environment

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Medical Scheduling Coordinator / Agent - EST Working Hours (Remote)

ISTA Solutions

Posted 11 days ago

Job Viewed

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Job Description

workfromhome
Medical Scheduling Coordinator / Agent - EST Working Hours (Remote) Medical Scheduling Coordinator / Agent - EST Working Hours (Remote)

ISTA Personnel Solutions South Africa , is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours) (This is from 15h00pm - midnight SA time), Mon - Fri. (SA working times are subject to change depending on daylight savings.)
  • Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
  • Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.

Key Responsibilities:

  • Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
  • Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
  • Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
  • Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner
  • Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
  • Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
  • Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

Requirements

Skills:

  • 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
  • Exceptional communication skills
  • Must be able to prioritize and multi-task in a fast-paced environment
  • Strong attention to detail and organized
  • Problem solver
  • Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

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Get notified about new Scheduling Coordinator jobs in South Africa .

Johannesburg, Gauteng, South Africa 8 hours ago

Virtual Administrative Assistant – Cross-Functional Team Support

Johannesburg, Gauteng, South Africa $600.00-$00.00 1 month ago

Cape Town, Western Cape, South Africa 3 days ago

Executive Assistant & Operations Coordinator

Cape Town, Western Cape, South Africa 3 days ago

Nurse Scheduling Coordinator - EST Working Hours (Remote) Personal Executive Assistant (with short-term rental experience)

South Africa 19,000.00- 19,200.00 2 weeks ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 2 months ago

Cape Town, Western Cape, South Africa 600.00- 800.00 3 weeks ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 2 months ago

Administrative Assistant/Secretary – Legal Team (Based in Cape Town)

Cape Town, Western Cape, South Africa $6 0.00- 800.00 2 months ago

Cape Town, Western Cape, South Africa 600.00- 800.00 2 months ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

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Site Health & Safety Coordinator

Rustenburg, North West SGS

Posted 1 day ago

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Job Description

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description

PRIMARY RESPONSIBILITIES

To implement, maintain, continuously develop and improve all HSE related areas, including legal compliance, client requirements and H&S management system requirements as per local and Global requirements at the site.

Responsibilities

  • Implement the business line H&S Top page at responsible site
  • Implement, maintain and control HSMS and local HSE regulatory requirements at responsible site
  • Manage clear HSE related communication between role players (H&S, Site personnel and Management)
  • through use of global assessment tools (Stellar) and auditing / inspection processes
  • Promote HSE awareness (Campaigns, awareness, communications etc.) throughout the responsible site
  • Conduct H&S training aligned with HSMS and local regulatory requirements
  • Report and manage H&S related incidents, near misses, hazards and best practices in accordance with group expectations
  • Conduct Incident Investigations
  • Report incident, near misses, hazards and site KPI’s
  • Facilitate Risk Assessments through the Crystal module
  • Implement Global H&S Initiatives throughout responsible site where applicable (Safe Start, Stellar, Safety Month, Quarterly Campaigns, Safe Talks, SGS Rules for Life, Stop Work Authority, BBS, etc.)
  • Ensure corrective action implementation from Incidents / Best Practices
  • Conduct internal H&S audits and inspections / site visits and provide guidance and assistance on related challenged and areas of improvement
  • Evaluate the business process, procedures in relation to changes and amendments as and when required
  • Assist locations with internal and external audits, client visits, governmental / regulatory visits etc.
  • Timeously conduct inspections and compile report relating to HSE matters
  • Adhere and ensure adherence to all safety requirements of the SGS management system.
  • Perform any reasonable tasks assigned to the job holder to support the overall H&S strategy.

SPECIFIC AUHORITIES

  • Identify, plan, recommend and complete H&S programs following the Natural Resources H&S strategy and applicable business strategies
  • Align work with Natural Resources H&S Manager and Location H&S Coordinators & Location Manager
  • Implement HSMS and country specific regulatory requirements to assure compliance
  • Conduct H&S inspections and self-assessments to verify implementation of HSMS / IMS and compliance with country regulatory requirements regarding Health, Safety and the Environment.
  • Provide H&S support to site and functions (e.g. Purchasing) during projects; (e.g. during site expansions, new construction, new equipment purchases, new processes etc.)
  • Conduct incident investigations for incidents occurring at the site
  • Timely reporting of H&S relevant items including incidents, near misses, hazards and KPIs within the country using Crystal
  • Implement SGS wide H&S activities at the site including Stellar, Safety Month, Quarterly Campaigns, Best Practice Sharing, SGS Rules for Life, Stop Work Authority, BBS, etc. to assure compliance with OIMS and Country regulatory requirements.
  • Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
  • Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
  • Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Qualifications

Education

  • SAMTRAC / NEBOSH (Completed or in progress)

Experience

  • 2 - 4 years relevant HSE work experience
  • Advance Microsoft software experience
  • Document and report writing experience

Competencies

  • Broad knowledge of applicable legislations
  • Knowledge on ISO 45001, ISO14001
  • Systems and Legal auditing
  • Good personnel / communication skills
  • Role player / team leader
  • Investigation knowledge & skill
  • Risk assessing in practice

Required Skills

  • Ability to understand and explain technical (HSE specific) topics for all levels of personnel
  • Ability to understand site contributions to Regional H&S Performance and capability to use existing tools; prioritizing risks and influencing factors
  • Ability to influence without direct reporting lines
  • Ability to evaluate the accuracy of root cause analysis and the effectiveness of proposed solutions
  • Sufficient knowledge of English to communicate with the H&S Manager and to understand Global H&S Communications
  • Translates Strategy into Actions – Effectively communicates strategy and action plans to others. Agrees on SMART targets/KPIs/objectives that are linked to the strategy. Reviews progress against the defined objectives.
  • Influences Internally & Externally – Seeks to understand others’ needs and interests to build trust. Convinces others to change the way they think and act. Tailors his/her message to the audiences’ needs. Generates engagement and commitment from others.
  • Collaborates Effectively – Goes beyond ‘borders’ to connect with others. Shares information and resources across countries / businesses / teams. Leverages diversity to work efficiently. Seeks out and replicates better practices. Overcomes barriers that inhibit interaction.
  • Embraces Change – Anticipates the need for change. Seeks out new and improved ways of doing things. Overcomes the barriers to change. Implements change in a timely and effective manner. Champions the importance of change. Manages the cultural change we are seeking in focusing on three core elements which are Leadership, Education and Discipline (LED).
  • Supports the Cultural Change using a “soft skills” approach – Enhanced OI’ strength through the 7C principles which are Coaching, Confidence, Communication, Change, Courage, Compliance. Reinforces a strong OI culture at the country level
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Safety, Health & Environment Coordinator

Durban, KwaZulu Natal Tower Group

Posted 1 day ago

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Job Description

Our Client, a leader in the automotive components industry, is seeking an experienced Safety, Health & Environment Coordinator to join their team based in Durban.

MINIMUM REQUIREMENTS

  • Grade 12
  • N. Dip in Safety Management / Environmental Health
  • SAMTRAC certification
  • Computer Literate
  • Minimum of 5 years relevant SHE experience in a manufacturing plant environment
  • Sound knowledge of ISO 14001 and 45001 standards

MAIN JOB FUNCTIONS

  • Ensure implementation and compliance with SHE policies and procedures
  • Operate according to standard operating procedures and applicable legislation
  • Implement and maintain adherence to safe working practices and policies
  • Monitor workplace compliance to safety, health, and environmental requirements
  • Maintain health, safety, and security standards consistently
  • Conduct Planned Task Observations and address identified risks
  • Raise awareness in workplaces through influencing and engagement
  • Ensure compliance with SHE management system requirements
  • Organize and support administrative systems and procedures
  • Conduct SHE audits daily, weekly, and monthly
  • Raise and address issues with relevant HODs
  • Identify hazards and critical safety issues in the workplace
  • Perform daily risk assessments and document improvements and necessary changes
  • Manage safety, health, and environmental emergencies
  • Conduct preliminary investigations of workplace incidents
  • Maintain and update SHE Notice Boards
  • Compile and submit monthly SHE reports
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Safety, Health & Environment Coordinator

Durban, KwaZulu Natal Tower Group South Africa (PTY) Ltd

Posted 2 days ago

Job Viewed

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Job Description

Our Client, a leader in the automotive components industry is seeking an experienced Safety, Health & Environment Coordinator to join their team based in Durban.

MINIMUM REQUIREMENTS

  • Grade 12
  • N. Dip in Safety Management / Environmental Health
  • SAMTRAC
  • Computer Literate
  • 5 Years min relevant manufacturing plant specific SHE Experience
  • Sound knowledge of ISO 14001 and 45001 standards

MAIN JOB FUNCTIONS

  • Ensure implementation and compliance of SHE Policies and Procedures
  • Operate according to standard operating procedures and within the parameters of applicable legislation
  • Implement and maintain adherence to safe working practices and policies
  • Monitor compliance to safety, health and environmental requirements in the workplace
  • Maintain health, safety and security standards are always maintained
  • Conduct Planned Task Observations and take appropriate action to address identified risks
  • Raising awareness in workplaces by influencing and engaging
  • Comply with the requirements of the SHE Management system
  • Organize and implement administrative systems and procedures performing necessary support duties
  • Conduct SHE Audits daily, weekly, monthly
  • Raise and action any issues identified with the relevant HOD
  • Identify potential hazards and critical safety issues in the workplace
  • Conduct risk assessments daily and update records of any improvements and changes required
  • Deal with safety, health, and environmental emergencies
  • Conduct preliminary incident investigations into workplace health, safety and environmental incidents
  • Maintain and update SHE Notice Boards
  • Compile and complete monthly SHE reports
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    Safety, Health & Environment Coordinator

    Durban, KwaZulu Natal Pty

    Posted 11 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Description

    Our Client, a leader in the automotive components industry is seeking an experienced Safety, Health & Environment Coordinator to join their team based in Durban.

    MINIMUM REQUIREMENTS

    • Grade 12
    • N. Dip in Safety Management/ Environmental Health
    • SAMTRAC
    • Computer Literate
    • 5 Years min relevant manufacturing plant specific SHE Experience
    • Sound knowledge of ISO 14001 and 45001 standards

    MAIN JOB FUNCTIONS

    • Ensure implementation and compliance of SHE Policies and Procedures
    • Operate according to standard operating procedures and within the parameters of applicable legislation
    • Implement and maintain adherence to safe working practices and policies
    • Monitor compliance to safety, health and environmental requirements in the workplace
    • Maintain health, safety and security standards are always maintained
    • Conduct Planned Task Observations and take appropriate action to address identified risks
    • Raising awareness in workplaces by influencing and engaging
    • Comply with the requirements of the SHE Management system
    • Organize and implement administrative systems and procedures performing necessary support duties
    • Conduct SHE Audits daily, weekly, monthly
    • Raise and action any issues identified with the relevant HOD
    • Identify potential hazards and critical safety issues in the workplace
    • Conduct risk assessments daily and update records of any improvements and changes required
    • Deal with safety, health, and environmental emergencies
    • Conduct preliminary incident investigations into workplace health, safety and environmental incidents
    • Maintain and update SHE Notice Boards
    • Compile and complete monthly SHE reports

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    Site Health & Safety Coordinator

    Cape Town, Western Cape SGS

    Posted 11 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

    Job Description

    PRIMARY RESPONSIBILITIES

    To implement, maintain, continuously develop and improve all HSE related areas, including legal compliance, client requirements and H&S management system requirements as per local and Global requirements at the site.

    Responsibilities

    • Implement the business line H&S Top page at responsible site
    • Implement, maintain and control HSMS and local HSE regulatory requirements at responsible site
    • Manage clear HSE related communication between role players (H&S, Site personnel and Management)
    • Use global assessment tools (Stellar) and auditing / inspection processes
    • Promote HSE awareness (Campaigns, awareness, communications, etc.) throughout the responsible site
    • Conduct H&S training aligned with HSMS and local regulatory requirements
    • Report and manage H&S related incidents, near misses, hazards and best practices in accordance with group expectations
    • Conduct Incident Investigations
    • Report incident, near misses, hazards and site KPI’s
    • Facilitate Risk Assessments through the Crystal module
    • Implement Global H&S Initiatives throughout responsible site where applicable (Safe Start, Stellar, Safety Month, Quarterly Campaigns, Safe Talks, SGS Rules for Life, Stop Work Authority, BBS, etc.)
    • Ensure corrective action implementation from Incidents / Best Practices
    • Conduct internal H&S audits and inspections / site visits and provide guidance and assistance on related challenges and areas of improvement
    • Evaluate the business process, procedures in relation to changes and amendments as and when required
    • Assist locations with internal and external audits, client visits, governmental / regulatory visits, etc.
    • Timeously conduct inspections and compile reports relating to HSE matters
    • Adhere to all safety requirements of the SGS management system.
    • Perform any reasonable tasks assigned to support the overall H&S strategy.

    Specific Authorities

    • Identify, plan, recommend and complete H&S programs following the Natural Resources H&S strategy and applicable business strategies
    • Align work with Natural Resources H&S Manager and Location H&S Coordinators & Location Manager
    • Implement HSMS and country-specific regulatory requirements to ensure compliance
    • Conduct H&S inspections and self-assessments to verify implementation of HSMS / IMS and compliance with country regulatory requirements regarding Health, Safety and the Environment.
    • Provide H&S support to site and functions (e.g., Purchasing) during projects; (e.g., during site expansions, new construction, new equipment purchases, new processes, etc.)
    • Conduct incident investigations for incidents occurring at the site
    • Timely reporting of H&S relevant items including incidents, near misses, hazards and KPIs within the country using Crystal
    • Implement SGS wide H&S activities at the site including Stellar, Safety Month, Quarterly Campaigns, Best Practice Sharing, SGS Rules for Life, Stop Work Authority, BBS, etc. to ensure compliance with OIMS and Country regulatory requirements.
    • Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
    • Cease work that may affect the quality (integrity) of services and address the issue.
    • Initiate formal improvement requests when deviations occur, improvements are identified, or nonconformities are found.

    Qualifications

    Education

    • SAMTRAC / NEBOSH (Completed or in progress)

    Experience

    • 2 - 4 years relevant HSE work experience
    • Advanced Microsoft software experience
    • Document and report writing experience

    Competencies

    • Broad knowledge of applicable legislations
    • Knowledge on ISO 45001, ISO 14001
    • Systems and Legal auditing
    • Good personnel / communication skills
    • Role player / team leader
    • Investigation knowledge & skill
    • Risk assessing in practice

    Required Skills

    • Ability to understand and explain technical (HSE specific) topics for all levels of personnel
    • Ability to understand site contributions to Regional H&S Performance and capability to use existing tools; prioritizing risks and influencing factors
    • Ability to influence without direct reporting lines
    • Ability to evaluate the accuracy of root cause analysis and the effectiveness of proposed solutions
    • Sufficient knowledge of English to communicate with the H&S Manager and to understand Global H&S Communications
    • Translates Strategy into Actions – Effectively communicates strategy and action plans to others. Sets SMART targets/KPIs/objectives linked to the strategy. Reviews progress against these objectives.
    • Influences Internally & Externally – Understands others’ needs, builds trust, and convinces others to change their thinking and actions. Tailors messages to audiences’ needs. Generates engagement and commitment.
    • Collaborates Effectively – Connects across borders, shares information and resources, leverages diversity, and seeks better practices. Overcomes barriers to interaction.
    • Embraces Change – Anticipates and implements change effectively, supporting a cultural shift focused on Leadership, Education, and Discipline (LED).
    • Supports Cultural Change using “soft skills” – Coaching, Confidence, Communication, Change, Courage, Compliance, reinforcing a strong OI culture at the country level.
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