11 Healthcare Coordinator jobs in South Africa

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a
Healthcare
Scheduling Coordinator (After-Hours)
to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM - 5:00 AM
• Monday: 11:00 PM - 5:00 AM
• Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
• Saturday: 2:00 PM - 11:00 PM (Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

Job Functions

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

Requirements

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM – 5:00 AM
• Monday: 11:00 PM – 5:00 AM
• Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
• Saturday: 2:00 PM – 11:00 PM
  
  (Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Functions

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Requirements

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

About the company

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM – 5:00 AM
• Monday: 11:00 PM – 5:00 AM
• Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
• Saturday: 2:00 PM – 11:00 PM
  
  (Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Functions

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM – 5:00 AM
• Monday: 11:00 PM – 5:00 AM
• Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
• Saturday: 2:00 PM – 11:00 PM
  
  (Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Functions

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

Discover Vanderbilt University Medical Center
: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:
Orthopaedic Surgery & Rehab

Job Summary:
This is a full-time position in the Department of Orthopaedic Surgery, Kristin Archer, PhD, Principal investigator. A Health Services Research Analyst with at least 2 years of clinical research is needed on the team to support a multi-center randomized clinical trial funded by the Patient-Centered Outcomes Research Institute (PCORI). This position will enroll and follow study subjects undergoing orthopaedic surgery at VUMC and will assure compliance with the study protocol. Responsibilities will include maintaining and updating study protocol; overseeing IRB initial submission, amendments, and continuing review; recruitment and follow-up of patients; implementing data audits and quality control procedures; ongoing communication with the PI and investigative team to ensure adherence to study protocol; overseeing weekly study meetings; and preparing funding reports and data reports for abstracts and manuscripts.

Key Functions and Expected Performances:

• Maintain accurate and timely documentation of study procedures and communication with investigators and federal sponsor
• Maintain IRB documentation and ensure research is conducted in accordance with Good Clinical Practice Guidelines and sponsor guidelines
• Recruit appropriate individuals for study participation according to study protocol which involves medical chart review and patient screening or interviewing
• Enroll eligible study participants
• Complete assessment procedures with study participants in clinic or remotely
• Schedule participants for initial and/or follow-up appointments
• Conduct follow-up calls, emails, or mailings related to study activities
• Communicate regularly and effectively with investigators and other members of the research team on an ongoing basis related to study protocol.
• Maintain study database
• Prepare data reports
• Attend weekly research team meetings
• Contribute to a positive work environment

REQUIRED:

• Bachelor's Degree (or equivalent experience)
• Minimum 1 year of relevant experience; 2-5 years preferred
• Ongoing access to reliable transportation
• Experience in REDCap is a plus

This position will work traditional, daytime business hours Monday-Friday.

DEPARTMENT SUMMARY:
In the Department of Orthopaedic Surgery at VUMC, each year we provide 110,000 outpatient visits and manage 11,500 surgical cases — all with a passion for equipping the next generation of orthopaedic surgeons and for making a difference in the lives of the people we serve. For additional information, please visit

Key Responsibilities

• Provides program management for project activities. Performs tasks related to the execution and operations of project.
• Fosters collaboration between team members, both internal and external to the project team. Maintains communication across project teams.
• Uses quantitative and qualitative research skills to participate in the design, coordination and conduct of research projects.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Study Design & Conduct (Intermediate): Applies qualitative and quantitative research methods to perform preparatory, regulatory, and analytic tasking within the life cycle of a study.
• Research Administration (Novice): Knowledgeable on all phases in the lifecycle of a sponsored research project. Well versed in and able to assist researchers in reducing compliance risks and assisting in routine and specialized processes.
• Data Management (Intermediate): Interpreting, analyzing and organizing reports and metrics.
• Data Analysis (Intermediate): The ability to analyze data in an accurate manner.
• Presentation Skills (Intermediate): The ability to prepare effective presentations in content and function, able to speak competently to the level of the audience.

Our Academic Enterprise
is one of the nation's longest serving and most prestigious academic medical centers. Through its historic bond with Vanderbilt University and integral role in the School of Medicine, Vanderbilt Health cultivates distinguished research and educational programs to advance a clinical enterprise that provides compassionate and personalized care and support for millions of patients and family members each year.

World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.

Aligning with Vanderbilt Health's Strategic Directions, the Office of Research provides shared research resources, administrative expertise and professional guidance to enable the trans-disciplinary environment and highly collaborative culture that advances discovery and training for all the research faculty, trainees, students and staff.

Core Accountabilities:
Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :
Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:
Responsibilities:
Certifications :
Work Experience :
Relevant Work Experience

Experience Level :
2 years

Education :
Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Job Opening:
Eligibility & Authorizations Coordinator (Healthcare)

Location:
South Africa (Remote – US Hours)

Type:
Full-Time, Work from Home

Hours:
Monday to Friday: 9am- 5pm (US Hours)

Pay:
Monthly Salary

We are looking for reliable and detail-oriented Eligibility & Authorizations Coordinators to support our U.S. healthcare clients. This role is essential in ensuring patients receive timely care by verifying insurance eligibility, managing authorizations, and maintaining accurate, compliant documentation. The ideal candidate is steady, persistent, and methodical — someone who knows that "slow but steady wins the race" when it comes to accuracy and compliance.

Key Responsibilities

• Perform initial and recurring (monthly) insurance eligibility checks using client provided systems and payer portals.
• Accurately capture and document insurance coverage information, including effective dates, benefits, and limitations.
• Submit and track authorization requests, following up with insurance companies and providers until resolution is reached.
• Communicate effectively with patients, providers, and internal teams to clarify or verify coverage information when needed.
• Ensure all documentation meets compliance, and regulatory standards.
• Escalate complex or unresolved cases to senior staff or client representatives in a timely manner.
• Participate in audits, identify process gaps, and contribute to workflow improvements.

Skills & Qualifications

• Exceptional attention to detail, particularly when working with dates, coverage information, and compliance requirements.
• Strong listening skills with the ability to ask clear, concise follow-up questions.
• Persistent and methodical — able to follow through on tasks until accurate completion.
• Effective written and verbal communication skills.
• Comfortable learning and navigating multiple online systems, portals, and digital tools.
• Previous experience in administration, operations, data entry, or customer service is preferred.
• Healthcare, insurance, or compliance background is a plus (training will be provided).

Must Have

• Based in Durban or North Coast, KZN
• Comfortable with remote work, with availability for weekly in-person team collaboration
• Excellent spoken and written English communication skills
• Strong organizational skills and attention to detail
• Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
• Fluent or neutral English accent
• Reliable internet and backup power

What We Offer

• Full-time, stable remote opportunity
• Set weekday schedule aligned with U.S. business hours
• Supportive and collaborative team environment
• Comprehensive training on tools, platforms, and process

To Apply:

Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us by replying to this email.

Please note that applications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest convenience.

If you have not heard back from us within 14 days of application, please consider it as unsuccessful.

Healthcare Patient Intake Coordinator (Remote)

Do you have a passion for helping others and ensuring patients receive the care they need without delay? Are you detail-oriented, collaborative, and energized by making a difference in people's lives? If so, NIVA Health welcomes you to join our mission-driven team as a Wound Care Intake Coordinator

At NIVA Health, we are united by a shared purpose: helping people heal. Every day, we help patients live fuller, healthier lives with advanced wound care treatments. As a NIVA team member, you'll embody our Core Values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—while supporting patients through every step of their care journey.

In This Role, You'll:

• Coordinate patient care and services, ensuring a seamless flow of referrals and new admissions into all clinic locations.
• Conduct phone interviews with patients to gather essential details, confirm eligibility, assess needs, review demographics, living arrangements, and social support, and schedule initial visits.
• Accurately review medical records, insurance coverage, and related documentation to support patient eligibility and care planning.
• Collaborate with nurses, NPs, MDs, and other healthcare professionals to deliver patient-centered care.
• Clearly explain available services to patients and their families, setting expectations and ensuring understanding at every step.
• Arrange and schedule home visits, assessing patient progress and adjusting care plans as needed.
• Maintain accurate records using electronic medical systems, supporting billing processes and regulatory compliance.
• Foster professional relationships with referring agencies and community partners to support patient access to care.
• Contribute to quality improvement initiatives, participate in ongoing education sessions, and uphold professional standards.
• Act as a supportive, positive representative of NIVA Health—ensuring patient confidentiality and always treating others with discretion, diplomacy, and tact.

You're a Great Fit If You:

• Have experience in clerical, intake, administrative, or healthcare settings (previous experience in Home Health or Hospice is a plus).
• Are comfortable using medical software and Microsoft Office tools (Word, Excel).
• Communicate clearly, compassionately, and professionally with patients, caregivers, and staff.
• Have strong organizational skills, can multitask, and thrive in a fast-paced, remote-work environment.
• Demonstrate critical thinking, strong problem-solving skills, and are motivated to find solutions and help patients access the care they deserve.
• Model NIVA Health's Core Values in your daily work and believe in providing patient-first, empathetic care.

Bonus Points If You:

• Hold an Associate degree or higher.
• Have experience with electronic medical records (EMR) systems and coordinating with multidisciplinary healthcare teams.
• Are familiar with Medicare and Medicaid regulations.

Why Join NIVA Health?

At NIVA Health, you're more than part of a team – you're part of a mission. We support you with a positive, open-minded environment focused on holistic healing, teamwork, and growth. Your work here makes a tangible, lasting impact in the lives of patients every day.

Pay: $1,300 per month

Work schedule: US Timezone (East Coast)

Job Type: Full-time

Pay: Up to R22 917,00 per month

Application Question(s):

• What is your salary expectation per month ($)?
• Do you have experience working with medical insurance?
• Do you have experience in patient intake processes?

Work Location: Remote

• To lead and manage the Planning, Implementation and Provision of Comprehensive Primary Health Care, the management of HIV & AIDS, Health Promotion services within the University. Provide effective leadership and oversight of the managerial function in the Student Health Services Clinics within the University. These should be conducted within the context of current and emerging diseases and infections nationally and globally.

• Direct the provision of health care to all NMU students in accordance with institutional policies, National legislation and guidelines.
• Direct the establishment of new and updating of current Policies, guidelines and standard operating procedures pertaining to the health and wellbeing of students at the institution.
• Direct the growth, development and expansion of the Human resource management.
• Direct the Finances of the department ensuring good governance and continued monitoring their off.
• Direct the departments work procedures while ensuring quality service delivery to students.
• Provide sector specific leadership through Consultancy, expertise sharing and negotiating ensuring the expansion, development and continued growth of the department.

CORE COMPETENCIES

• Health promotion practices Health promotion programmingHealth services management

• Primary Health care practiceRelevant Legislation Interpersonal relationships

• Communication (oral and written) Decision Making Project management

• Report writing Computer literacy Time management
• Presentation skills
• Management of emergencies
• Innovation

• Hons. Degree in Nursing, a Masters degree would be an added advantage.
• A Management qualification would be an added advantage.
• 6 - 8 years relevant management experience as a professional nurse in a primary health care clinic, hospital, and or academic institution.
• Further certificates in adult clinical care, family planning, sexually transmitted diseases, ARV management, TB management and health care management.
• A valid drivers license with own transport is essential.

DISCLAIMER:Nelson Mandela University is a designated employer committed to pursuing excellence, diversity, inclusion, and redress in achieving its employment equity targets. Preference will be given to suitably qualified (Race and Gender) candidates in accordance with the University's employment equity targets. No applications will be accepted after the closing date Friday, 26 September 2025.

ISTA Personnel Solutions South Africa
is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently partnering with a U.S.-based company who provide programs and support for children with emotional, behavioural, or developmental challenges.

We are seeking an organized and customer-focused
Intake & Admissions Coordinator
to manage the referral and admissions process across multiple developmental / educational centers. This role is the first point of contact for families and referral sources, ensuring a smooth, supportive, and professional experience from the initial inquiry through to scheduling assessments and enrolment.

PLEASE NOTE

• Working Hours: Monday to Friday 9am - 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA)
• Work Environment: This is a fully remote role based in South Africa.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

Key Responsibilities (not Limited To)

• Serve as the main point of contact for incoming calls and referrals.
• Communicate with families in a warm, professional, and supportive manner to create a positive first impression.
• Conduct initial intake screenings, asking key questions to determine eligibility (e.g., verbal status, toilet training, funding/Medicaid information).
• Provide clear, accurate information about available programs and services (half-day, full-day, and school-based models).
• Coordinate and schedule assessments using shared calendars across multiple developmental / educational centres.
• Support the admissions process by capturing and recording essential client information for smooth program enrolment.
• Manage and maintain the CRM system, ensuring all referral data is accurate and up to date.
• Verify the accuracy and completion of all required forms for compliance and quality assurance standards.
• Monitor client interactions and ensure all necessary follow-ups are completed promptly and efficiently

Requirements

• Exceptional written and verbal communication skills in English.
• Previous experience in customer service, client intake, healthcare administration, or admissions
• Strong organizational skills and attention to detail for managing calendars, records, and CRM data.
• Ability to manage multiple priorities, meet deadlines, and follow up consistently.
• Professionalism and empathy when handling sensitive family conversations.
• Proficiency with MS Office, MS Teams, Excel, CRM systems and other administrative tools.

If you are not contacted within 14 working days, please consider your application unsuccessful.