20 Healthcare Claims jobs in South Africa

Claims Examiner

R104000 - R208000 Y AIG

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Job Description

Receive approaches from uninsured and insured third parties, acknowledge

receipt.

egister and validate third party only claims.

sess and confirm merits of the claims.

quest quantum/ outstanding documents from the third party if applicable.

cide if claim is payable based on documentation provided.

point assessor based on claim specification.

ovide updates to third party and insured/broker.

view assessment and draft offer for third party

gotiate fair offer with third party.

nd offer and facilitate settlement of signed offer.

ose files once settled.

cord savings on spreadsheet

intain relationship with assessors, other insurers and broker/insureds.

(Litigation)

ceive Summons and acknowledge receipt.

rify legitimacy of claim

view summons and decide on action.

point attorney based on summon' s specification.

ovide attorney with instruction and documents.

llow up with attorney.

ide attorney on acceptable offer and parameters of negotiating.

ttle attorney fees based on acceptable fee scale.

gotiate with attorneys on fees based on settlements.

intain relationship with attorneys and investigators.

Skills

  • Negotiation Skills
  • Conflict resolution skills
  • Math Skills
  • Good Communication Skills
  • Interpersonal Skills

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Preference will be given to previously disadvantaged candidates in line with the company's Employment Equity Plan. Specific preference will be given to people with disabilities.

Functional Area
CL - Claims

AIG South Africa

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Insurance Claims Manager

R500000 - R1500000 Y B-Sure Talent Solutions

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Job Description

Job Overview
  • Application Deadline: 5 November 2025
  • Job Location: Johannesburg, Gauteng
  • Job Title: Insurance Claims Manager
  • Education Level: Certificate
  • Job Level: Management
  • Minimum Experience: Years
Insurance Claims Manager job vacancy in Johannesburg.

We are looking for a dynamic, hands-on Head of Claims with 6–10 years' experience in the short-term insurance industry, the majority of which should be within the claims environment.

You'll bring both leadership and operational depth — someone who can drive strategy and lead teams, but who also understands the nuances of claims workflows, client service, and insurer engagement.

This is a role for someone who thrives in a fast-paced, empowered environment — someone who can make decisions, solve problems, and constantly challenge the status quo to make our claims experience best-in-class.

Salary on offer: Negotiable based on experience.

Duties and Responsibilities:

  • Leadership & Strategy
  • Lead and manage the entire Claims Department across all lines of business.
  • Develop and execute claims strategies aligned with company growth and service goals.
  • Empower, mentor, and hold your team accountable for performance and client outcomes.
  • Drive innovation and continuous improvement in claims processes and customer experience.
  • Operational Excellence
  • Oversee front-end claims management and ensure efficient turnaround times.
  • Identify process gaps and implement practical, measurable solutions.
  • Maintain strong relationships with insurer partners, assessors, and service providers.
  • Ensure claims compliance with all binder and regulatory obligations.
  • Culture & Collaboration
  • Actively contribute to the leadership team — challenging and supporting where needed.
  • Foster a positive, high-performance culture that reflects Bsure's values of empowerment, integrity, and accountability.
  • Be proactive in suggesting restructuring, process improvements, or new initiatives that drive better outcomes for clients and teams.
  • Performance & Reporting
  • Monitor and manage claims ratios, turnaround times, and customer satisfaction metrics.
  • Provide data-driven insight and recommendations to the executive team.
  • Ensure operational reporting and performance tracking is accurate, clear, and actionable.

Requirements:

  • 6–10 Years' experience in short-term insurance, with a significant portion in claims.
  • Proven leadership or management experience within a claims environment.
  • Strong understanding of insurer relationships, binder structures, and compliance requirements.
  • Excellent communication, problem-solving, and decision-making skills.
  • Able to operate autonomously while collaborating across multiple departments.
  • Driven, accountable, and motivated by results and continuous improvement.
This advertiser has chosen not to accept applicants from your region.

Insurance Claims Manager

Bedfordview, Gauteng R600000 - R1200000 Y Bsure Insurance Advisors

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Job Description

Bsure Insurance Advisors is one of South Africa's most progressive and people-centric brokerages. We partner with a multitude of insurers and handle key binder functions across underwriting, claims management, and renewals — all while maintaining an obsessive focus on service, empowerment, and culture.

We don't micromanage. We believe in accountability, execution, and ownership. Our leaders operate with autonomy and integrity, constantly looking for better ways to structure, improve, and evolve the business.

We are looking for a dynamic, hands-on Head of Claims with 6–10 years' experience in the short-term insurance industry, the majority of which should be within the claims environment. You'll bring both leadership and operational depth — someone who can drive strategy and lead teams, but who also understands the nuances of claims workflows, client service, and insurer engagement.

This is a role for someone who thrives in a fast-paced, empowered environment — someone who can make decisions, solve problems, and constantly challenge the status quo to make our claims experience best-in-class.

Key Responsibilities

Leadership & Strategy


• Lead and manage the entire Claims Department across all lines of business.


• Develop and execute claims strategies aligned with company growth and service goals.


• Empower, mentor, and hold your team accountable for performance and client outcomes.


• Drive innovation and continuous improvement in claims processes and customer experience.

Operational Excellence


• Oversee front-end claims management and ensure efficient turnaround times.


• Identify process gaps and implement practical, measurable solutions.


• Maintain strong relationships with insurer partners, assessors, and service providers.


• Ensure claims compliance with all binder and regulatory obligations.

Culture & Collaboration


• Actively contribute to the leadership team — challenging and supporting where needed.


• Foster a positive, high-performance culture that reflects Bsure's values of empowerment, integrity, and accountability.


• Be proactive in suggesting restructuring, process improvements, or new initiatives that drive better outcomes for clients and teams.

Performance & Reporting


• Monitor and manage claims ratios, turnaround times, and customer satisfaction metrics.


• Provide data-driven insight and recommendations to the executive team.


• Ensure operational reporting and performance tracking is accurate, clear, and actionable.

Requirements


• 6–10 years' experience in short-term insurance, with a significant portion in claims.


• Proven leadership or management experience within a claims environment.


• Strong understanding of insurer relationships, binder structures, and compliance requirements.


• Excellent communication, problem-solving, and decision-making skills.


• Able to operate autonomously while collaborating across multiple departments.


• Driven, accountable, and motivated by results and continuous improvement.

Who You Are


• Dynamic, decisive, and take ownership of outcomes.


• You don't need to be micromanaged — you manage your space, your people, and your results.


• Thrive in a culture that values empowerment, execution, and personal accountability.


• Love working with people, solving problems, and finding better ways to do things.


• Understand that leadership means both guarding and growing your team.

Why Bsure

At Bsure, our people are the priority.

We work hard, grow fast, and build together. You'll be joining a culture that believes in genuine empowerment, high accountability, and mutual respect — all in a team that's constantly expanding its footprint in the short-term insurance space.

This advertiser has chosen not to accept applicants from your region.

Short Term Insurance Claims

R900000 - R1200000 Y Insure Connect Services

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Job Description

Build Your Career with ICS in our Short-Term Insurance Claims Talent Pipeline (AUS Operations)

Are you a seasoned Short-Term Insurance professional ready for your next international opportunity?

At Insure-Connect Services (ICS), we're growing our talent pipeline for upcoming remote opportunities supporting Australian insurance brokers and firms.

While this isn't an immediate vacancy, we're proactively connecting with experienced candidates who want to be first in line when exciting roles open up - typically within
4 to 8 weeks
.

About ICS

ICS partners with international brokers and insurance firms to deliver top-tier claims and underwriting talent. As our global client base expands, we're building a strong, pre-qualified network of professionals ready to step into dynamic roles as soon as demand arises.

Role Snapshot

You'll handle
end-to-end claims administration
across
Commercial, Personal, and Motor Lines
, supporting brokers and clients to ensure seamless, compliant, and efficient claims resolution - all while maintaining world-class service standards.

What You'll Do

  • Manage claims from first notification to final settlement.
  • Validate coverage, assess claims, appoint assessors, and drive resolution.
  • Maintain detailed records and ensure compliance with insurer and regulatory standards.
  • Liaise professionally between clients, brokers, and insurers to ensure clarity and timeliness.
  • Support cost control and process efficiency through accurate documentation and follow-ups.

You'll thrive if you enjoy:

Problem-solving and keeping things running smoothly, clear communication, client satisfaction and working independently in your own structured and remote setup.

What We're Looking For

  • Matric (Grade 12)
    or equivalent NQF4 qualification.
  • 3+ years' experience
    in Short-Term Insurance Claims (Commercial, Personal, and Motor).
  • Strong communication skills and professional English.
  • Confident using claims management systems and MS Office.
  • Reliable remote setup with stable power and internet (loadshedding-ready).

Why Join Our Talent Network?

  • Be first in line for international remote roles as soon as they become available.
  • Work with well-established AUS brokers and insurance partners.
  • Gain international exposure while working from South Africa.
  • Enjoy structured onboarding, growth opportunities, and continuous learning.

If you're ready to grow your career and connect with leading global insurers - join the ICS Talent Network today

This advertiser has chosen not to accept applicants from your region.

Motor Insurance Claims Consultant

George, Western Cape R104000 - R208000 Y Badger Holdings

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Job Description

? Motor Claims Consultant – George, South Africa

Join Pacific International Insurance – Where Compassion Meets Excellence

Pacific International Insurance is an Australian-based company, proudly serving customers in Australia and New Zealand through our flagship brand, PD Insurance. We specialise in pet and motor insurance, and we're excited to be expanding our South African branch

We're on the lookout for a service-driven, empathetic, and proactive Motor Claims Consultant to join our growing team in George. If you're passionate about helping people and thrive in a fast-paced, customer-focused environment, we'd love to hear from you

Why This Role Matters

As a Motor Claims Consultant, you'll play a key role in ensuring claims are processed accurately, efficiently, and compassionately. You'll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities. Most importantly, you'll be the voice of our Soft Landings philosophy, delivering exceptional customer service from claim lodgement to closure.

Working Hours

  • Monday to Friday: 00h00 – 08h00 AM (these hours are subject to change and rotational shifts may be applied to support the requirements of the business).

These hours align with our Australian clients, giving you more flexibility during your day.

Location: George, South Africa (on-site)

Be part of a global team with a local heartbeat.

Ready to make a difference in people's lives while growing your career?

Apply now and become part of a company that values compassion, collaboration, and continuous improvement.

What We're Looking For

If you tick these boxes, we'd love to receive your application:

  • Grade 12 / National Senior Certificate.
  • Excellent written and verbal communication in English.
  • Excellent computer skills.
  • Previous experience in a customer service role.
  • Strong attention to detail, organisational and admin skills.
  • Willingness to work nightshift hours.

Bonus skills that'll set you apart

  • Experience in insurance claims or financial services.
  • Strong negotiation, persuasion, and investigative abilities.
  • Excellent interpersonal skills and ability to build rapport.
  • Skilled in asking probing questions to gather detailed information.
This advertiser has chosen not to accept applicants from your region.

Insurance Claims Assistant Manager

Woodstock, Western Cape R120000 - R360000 Y Lewis group

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Job Description

Requirements:

  • Grade 12
  • Clear criminal and credit record.
  • Advantageous:
  • Knowledge of microinsurance claims and complaints regulations,
  • Knowledge of Treating Customers Fairly principles,
  • Additional South African Languages,
  • Knowledge of Lewis Stores processes and procedures.

Ideal Experience:

  • 3 years + experience in a managerial position (incl assistant management position)
  • Claims and Complaints handling.

Competencies:

  • Proficient in English
  • Computer literate in MS Office (Word, Outlook and Excel)
  • Proficient communication skills verbally and written
  • Able to manage a team effectively
  • Attention to detail
  • Self-motivated, committed and a driver of performance
  • Disciplined in meeting deadlines and agreed targets

Responsibilities:

Insurance claims – MANAGE CLAIMS ASSESSMENT team, REVIEW ASSESSMENT, assist & REPORT:

  • Reporting into the Insurance Claims Manager.
  • A team of Customer Protection Insurance claims clerks will report into you.
  • Review and approve the assessment of authorised, declined or queried Customer Protection Insurance claims.
  • Monitor daily claims reports and assist claims clerks to resolve difficult claims that are not being finalised.
  • Ensure that the 48-hour SLA report and Pending Preview report is cleared daily by the claims team.
  • Ensure that the Pending Complete report is followed-up and cleared daily and where required follow-up with Lewis Stores Branch Accounts regarding outstanding journals.
  • Ensure that the Stock Replacement report is followed-up daily and escalate goods replacements with Lewis Stores senior management where required.
  • Monitor the Claims Indexing clerk's workload through the incoming claims mailbox and Papertrail indexing queue and ensure that emails and incoming documents are cleared daily.
  • Manage and guide the claims clerks daily to finalise claim assessments efficiently when dealing with queries, follow-up, goods replacements etc. as the claims team works with customers lodging a claim, branch operational staff, and/or head office branch accounts.
  • Monitor claims follow-up processing ensuring approved processes and procedures are followed.
  • Ensure that claim escalations or disputes are referred to Monarch senior management in a timely manner.
  • Prepare and attend daily/weekly claims meetings with your claims team and management.
  • Monitor claims team in line with the criteria documented in the monthly / quarterly staff incentive letters.
  • Assist senior management with queries and / or follow-up requests from the insurance regulator (PA / FSCA), the National Finance Ombuds Scheme, South African Insurance Association (SAIA), South African Special Risks Insurance Association (SASRIA) etc.
  • Assist with providing information on claims queries received from e.g.: the Lewis Stores finance department, Lewis Stores Internal Audit department or management.

STAFF MANAGEMENT – CLAIMS

  • Monitor daily attendance and report to Insurance Claims Manager incorrect clock-ins where required.
  • Monitor and request overtime and leave requests with the Insurance Claims Manager.
  • Assist the Insurance Claims Manager to conduct interviews for claim clerk vacancies when necessary.
  • Attend to daily staffing needs and queries.
  • Assist with further developments/improvements where necessary.
  • Identify areas of training needs.

Job Type: Full-time

Work Location: In person

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Pet Insurance Claims Consultant

Badger Holdings

Posted 4 days ago

Job Viewed

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Job Description

permanent

Pet Insurance Claims Consultant |  Qualified Vet Nurse Required



Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.



About the Role


As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.



Key Responsibilities


Claims Management



  • Review and process pet insurance claims with precision and care.

  • Assess veterinary documentation to determine eligibility under policy guidelines.

  • Make informed decisions on approvals, partial payments, or rejections.

  • Identify and escalate potential fraud.

  • Negotiate claim costs where appropriate.


Customer & Stakeholder Support



  • Communicate empathetically with policyholders via phone and email.

  • Provide clear updates and guidance throughout the claims process.

  • Liaise with veterinarians and clinics to gather necessary documentation.


Documentation & Compliance



  • Maintain accurate records in our claims system.

  • Ensure compliance with internal policies, industry regulations, and legal standards.

  • Contribute to continuous improvement initiatives in claims handling.



Working Hours


This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.


Monday to Friday: 06:00 – 15:00


These hours are subject to change based on business needs and daylight savings.



Why Join Us?


You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.



Ready to Apply?


If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!



What You’ll Need to Succeed



Essential:



  • Veterinary nursing qualification  (required)

  • Strong understanding of veterinary terminology and procedures

  • Excellent communication and customer service skills

  • High attention to detail and analytical thinking

  • Ability to manage multiple priorities

  • Proficiency in office and data entry software



Desirable:



  • Experience in insurance claims or financial services

  • Previous work in pet insurance or veterinary practice

  • Strong negotiation and investigative skills

  • Ability to build rapport with customers and service providers

This advertiser has chosen not to accept applicants from your region.
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Pet Insurance Claims Consultant

George, Western Cape Badger Holdings

Posted 4 days ago

Job Viewed

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Job Description

permanent

Pet Insurance Claims Consultant |  Qualified Vet Nurse Required


Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

 About the Role

As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.
 
Key Responsibilities

Claims Management

  • Review and process pet insurance claims with precision and care.
  • Assess veterinary documentation to determine eligibility under policy guidelines.
  • Make informed decisions on approvals, partial payments, or rejections.
  • Identify and escalate potential fraud.

  • Negotiate claim costs where appropriate.

Customer and Stakeholder Support

  • Communicate empathetically with policyholders via phone and email.
  • Provide clear updates and guidance throughout the claims process.
  • Liaise with veterinarians and clinics to gather necessary documentation.

Documentation and Compliance

  • Maintain accurate records in our claims system.
  • Ensure compliance with internal policies, industry regulations, and legal standards.
  • Contribute to continuous improvement initiatives in claims handling.

Working Hours

This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.

Monday to Friday: 06:00 – 15:00

These hours are subject to change based on business needs and daylight savings.

Why Join Us?

You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Ready to Apply?

If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!

REQUIREMENTS

What You’ll Need to Succeed

Essential:

  • Veterinary nursing qualification  (required)
  • Strong understanding of veterinary terminology and procedures
  • Excellent communication and customer service skills
  • High attention to detail and analytical thinking
  • Ability to manage multiple priorities

  • Proficiency in office and data entry software

Desirable:

  • Experience in insurance claims or financial services
  • Previous work in pet insurance or veterinary practice
  • Strong negotiation and investigative skills

  • Ability to build rapport with customers and service providers
This advertiser has chosen not to accept applicants from your region.

Motor Insurance Claims Consultant

George, Western Cape Badger Holdings

Posted 5 days ago

Job Viewed

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Job Description

permanent

Motor Claims Consultant – George, South Africa

Join Pacific International Insurance – Where Compassion Meets Excellence

Pacific International Insurance is an Australian-based company, proudly serving customers in Australia and New Zealand through our flagship brand, PD Insurance. We specialise in pet and motor insurance, and we’re excited to be expanding our South African branch!

We’re on the lookout for a service-driven, empathetic, and proactive Motor Claims Consultant to join our growing team in George. If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

Why This Role Matters

As a Motor Claims Consultant, you’ll play a key role in ensuring claims are processed accurately, efficiently, and compassionately. You’ll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities. Most importantly, you’ll be the voice of our Soft Landings philosophy, delivering exceptional customer service from claim lodgement to closure.

Working Hours

  • Monday to Friday: 00h00 – 08h00 AM (these hours are subject to change and rotational shifts may be applied to support the requirements of the business).
    These hours align with our Australian clients, giving you more flexibility during your day.

Location: George, South Africa (on-site)

Be part of a global team with a local heartbeat.

Ready to make a difference in people’s lives while growing your career?
Apply now and become part of a company that values compassion, collaboration, and continuous improvement.

REQUIREMENTS

What We’re Looking For

If you tick these boxes, we’d love to receive your application:

  • Grade 12 / National Senior Certificate.
  • Excellent written and verbal communication in English.
  • Excellent computer skills.
  • Previous experience in a customer service role.
  • Strong attention to detail, organisational and admin skills.
  • Willingness to work nightshift hours.

Bonus skills that’ll set you apart

  • Experience in insurance claims or financial services.
  • Strong negotiation, persuasion, and investigative abilities.
  • Excellent interpersonal skills and ability to build rapport.
  • Skilled in asking probing questions to gather detailed information.
This advertiser has chosen not to accept applicants from your region.

Motor Insurance Claims Consultant

Badger Holdings

Posted 19 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

? Motor Claims Consultant – George, South Africa



Join Pacific International Insurance – Where Compassion Meets Excellence



Pacific International Insurance is an Australian-based company, proudly serving customers in Australia and New Zealand through our flagship brand, PD Insurance. We specialise in pet and motor insurance, and we’re excited to be expanding our South African branch!



We’re on the lookout for a service-driven, empathetic, and proactive Motor Claims Consultant to join our growing team in George. If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!



Why This Role Matters


As a Motor Claims Consultant, you’ll play a key role in ensuring claims are processed accurately, efficiently, and compassionately. You’ll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities. Most importantly, you’ll be the voice of our Soft Landings philosophy, delivering exceptional customer service from claim lodgement to closure.



Working Hours



  • Monday to Friday: 00h00 – 08h00 AM (these hours are subject to change and rotational shifts may be applied to support the requirements of the business).
    These hours align with our Australian clients, giving you more flexibility during your day.



Location: George, South Africa (on-site)


Be part of a global team with a local heartbeat.



Ready to make a difference in people’s lives while growing your career?
Apply now and become part of a company that values compassion, collaboration, and continuous improvement.


What We’re Looking For


If you tick these boxes, we’d love to receive your application:



  • Grade 12 / National Senior Certificate.

  • Excellent written and verbal communication in English.

  • Excellent computer skills.

  • Previous experience in a customer service role.

  • Strong attention to detail, organisational and admin skills.

  • Willingness to work nightshift hours.



Bonus skills that’ll set you apart



  • Experience in insurance claims or financial services.

  • Strong negotiation, persuasion, and investigative abilities.

  • Excellent interpersonal skills and ability to build rapport.

  • Skilled in asking probing questions to gather detailed information.

This advertiser has chosen not to accept applicants from your region.
 

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