6 Healthcare Administration jobs in South Africa

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

EXL Overview

EXL (NASDAQ: EXLS) is a leading Digital Transformation company & Business Evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into increasingly digital operations. Our expertise in transformation, data science, and change management helps make our clients business more efficient and effective, improve customer relationships and enhance revenue growth. Our global teams helps us drive business forward by making sense of data. EXL is a committed team of problem solvers and creative thinkers determined to find a better way. Headquartered in New York, New York, we are extremely proud of our differentiated workforce that totals more than 33,000+ professionals, spread across 54 global delivery centers and supports 25+ languages.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.

About the Role

We are seeking a driven, detail-oriented, and highly organized Team Leader to oversee a case management team within the healthcare and insurance space. The ideal candidate is proactive, strategic, and accountable, with proven experience managing people and processes in case management, healthcare administration, or insurance operations.

This leader will be responsible for ensuring cases move forward accurately and on time, guiding the team, and serving as the key point of escalation for clients and stakeholders.

• Lead, supervise, and mentor a team of case managers and support staff.
• Oversee the full case management process from intake to resolution ensuring accuracy, compliance, and efficiency.
• Act as the main escalation point for clients, clinics, and insurance providers.
• Establish clear workflows, priorities, and performance standards for the team.
• Conduct quality checks to ensure meticulous handling of cases and documentation.
• Report regularly to management on team performance, case progress, and client satisfaction.
• Train and develop staff to strengthen process knowledge and case handling.

• 5+ years experience in healthcare administration, medical case management, insurance verification, or clinic operations.
• 2+ years in a leadership/supervisory role with responsibility for team performance.
• Strong knowledge of case management systems, insurance processes, and compliance requirements.
• Proven ability to think strategically, solve problems, and make sound decisions under pressure.
• Exceptional attention to detail and organizational skills.
• Excellent communication skills confident, professional, and client-facing.

• Meticulous and proactive, with a natural ability to spot gaps and ensure follow-through.
• Balances hands-on involvement with strategic leadership.
• Motivates others while holding them accountable.
• Thrives in a structured environment and ensures nothing falls through the cracks.

• Lead a growing, high-impact healthcare/insurance operations team.
• Opportunity to shape workflows and establish best practices.
• Clear growth path into senior operations or client management roles.

About the Role

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader—someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures do not exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.