10 Health Coach jobs in South Africa

Discovery Health

Health Coach – Independent contractor

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Transformation (DHT)

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

Through its teams, DHCT aims to:

About Health Coaches

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.

Key purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her eff orts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Business Unit: Discovery Health

Function: Clinical

Date: 28 May 2025

Discovery

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Transformation (DHT)

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Hospital @ Home

Through its teams, DHCT aims to:

• Provide quality care by bridging the gaps in the current market with high quality services
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
• Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
• Brand differentiation by providing members with innovative services that leverage the latest health technology

About Health Coaches

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.

Key purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.
• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her eff orts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint
• registered Dietitian or Biokineticist

EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. #J-18808-Ljbffr

• Capturing client details and setting up customised communications via our CRM system integrated with WhatsApp.
• Crafting engaging, informative, and motivational messages to educate and inspire clients on their wellness journey.
• Monitoring client progress and offering guidance.
• Building authentic relationships by remembering and incorporating personal milestones (e.g. new jobs, babies, or moves) into interactions.
  
  

• Bachelor of Science in Dietetics or Bachelor in Dietetics (4 years study + 1 year community service)
• Registration with the HPCSA (independent practising dietitian)
• Experience/courses in behaviour change using technology as a medium is advantageous.
• Experience/courses in overweight, obesity, and chronic conditions (specifically hypertension, cardiovascular disease, pre-diabetes, and the diabetic population) are advantageous.
• Experience/courses in anything fitness-related related is a plus.
  
  

• A passion for health, wellness, and helping others.
• Exceptional interpersonal and communication skills.
• Strong organisational and time management abilities.
• The ability to work independently and perform well under pressure.
• A customer-centric and empathetic approach to client care.
  
  

• Competitive salary.
• A flexible, fully remote work environment.
• Payment of annual HPCSA registration fees or reimbursement for training courses of equivalent value.
• Collaboration with a supportive, inspiring team of dietitians.
• In-house CPD point initiatives.
• An incredible company culture that values teamwork and shared success.
  
  

• A cover letter sharing your nutrition, fitness, or personal wellness journey.
• Your CV.
• A copy of your most recent HPCSA registration certificate.
  
  

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What we have achieved so far

Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper , Pilot, Kin , Software , & Compound ).

Built a team of approaching 500 Eucalypts in 6 countries () consisting of medical practitioners, engineers, operators and many more functions!

Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we’re just getting started! Read more about our mission to change healthcare here .

Our health coaching team is expanding and we are on the look out for dietitians to help us serve our patients. You will be joining our growing team of Health Coaches in South Africa and will work directly with our team in Australia to serve our patients.

As you will be supporting our Australian patients alongside our Australian Health Coaches, initially you will be required to work hours allowing crossover with Australian timezones such as starting at 6am local time (with the opportunity for flexibility in the future). As a Dietitian in the team, you will be responsible for helping us shape the clinical guidance and strategy about how to manage diet and nutrition. In short, the role includes:

• Providing 1:1 and group coaching and advice (with a focus on obesity management)
• Directing patient queries and feedback to the relevant internal channel
• Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks
• Surfacing patient insights to the wider business

In this role you will work with our clinical team, patient operations team and growth teams to ensure our patients receive a high quality of support and care. This role requires a high level of empathy, the ability to prioritise simultaneous activities and communications with multiple patients while ensuring high attention to detail, and a patient-centric-oriented approach. You will be interacting directly with real people dealing with real health issues and medical diagnoses and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions.This role will be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the health of our patients.

• Dietitian specific: Registered Dietitian (registered with HCPSA: Health Professions Council of SA), 1-3 years of dietitian-led coaching services and completion of relevant ongoing CPD requirements.
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Excellent communication skills
• Confident using technology and excited by fast-paced change and creative problem solving
• Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.
• Goes without saying - you're obsessive about patient experience and thrive on understanding a patient’s problems and finding the best solution

Bonus points for

• Previous experience working in digital health (tele-health)
• Qualifications in exercise science or experience working with patients improving their physical activity levels
• Experience working in a very fast paced environment

• We offer a range of benefits and perks for our SA team:
  • Annual Leave - 21 days paid leave per year.
  • Work From Anywhere - At Euc we offer 3 weeks of WFA per year!
  • Remote working - We value flexibility and balance, which is why we are a fully remote team!
  • Monthly Professional Development - Participate in monthly CPD sessions and receive a 6-month AOSIS CPD membership for continuous professional development.
  • Recognition & Reward - Receive a welcome merch pack and enjoy recognition for milestones and special occasions.
  • Apple MacBook - After probation we will send you an apple Macbook to use for work purposes
• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• Collaborate & Learn: Work alongside 40 dietitians and other health professionals, to enhance your knowledge and skills as a dietitian and health coach.
• Team Support & Well-being: We offer a R400 monthly wellness budget to use on what wellness means to you! We also engage in team-building activities like the EUC Strava Challenge and weekly Monday meditation sessions, to support both personal and team mental health.
• Recognition & Rewards: Receive a welcome merch pack and enjoy recognition for milestones and special occasions.
• Work-Life Balance: Be part of a team that values both professional growth and personal well-being
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

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Company Description

At

Company Description

At Best10 , we are passionate about empowering individuals to lead healthier lives. As a leading digital weight management programme, we aim to help 100,000 clients achieve their weight loss and wellness goals over the next five years. Since our inception, we have already guided over 20,000 clients to success.

Our approach combines tailored nutrition plans with daily coaching and support. At the heart of everything we do is the belief in creating meaningful relationships with our clients, offering honesty, empathy, and unwavering support. Our mission starts with a simple yet powerful question: How can we help?

Why Join Us?

Best10 has experienced rapid growth since our launch in 2019, positioning us as a frontrunner in the booming nutrition industry. As we embark on this next exciting phase, we’re looking for a passionate and dedicated dietitian to join our team. This is your opportunity to work alongside some of the brightest minds in nutrition while playing a pivotal role in transforming lives at scale.

Job Description

About the Role

As a dietitian health coach (which we also refer to as a client success manager), you will serve as the backbone of our client experience. Your primary responsibility will be to ensure every client feels supported, empowered and on track to achieve their weight loss goals. You’ll interact virtually with clients, combining technical expertise with a personalised touch.

Your day-to-day will include:

• Capturing client details and setting up customised communications via our CRM system integrated with WhatsApp.
• Crafting engaging, informative, and motivational messages to educate and inspire clients on their wellness journey.
• Monitoring client progress and offering guidance.
• Building authentic relationships by remembering and incorporating personal milestones (e.g. new jobs, babies, or moves) into interactions.
  
  

• Bachelor of Science in Dietetics or Bachelor in Dietetics (4 years study + 1 year community service)
• Registration with the HPCSA (independent practising dietitian)
• Experience/courses in behaviour change using technology as a medium is advantageous.
• Experience/courses in overweight, obesity, and chronic conditions (specifically hypertension, cardiovascular disease, pre-diabetes, and the diabetic population) are advantageous.
• Experience/courses in anything fitness-related related is a plus.
  
  

• A passion for health, wellness, and helping others.
• Exceptional interpersonal and communication skills.
• Strong organisational and time management abilities.
• The ability to work independently and perform well under pressure.
• A customer-centric and empathetic approach to client care.
  
  

• Competitive salary.
• A flexible, fully remote work environment.
• Payment of annual HPCSA registration fees or reimbursement for training courses of equivalent value.
• Collaboration with a supportive, inspiring team of dietitians.
• In-house CPD point initiatives.
• An incredible company culture that values teamwork and shared success.
  
  

• A cover letter sharing your nutrition, fitness, or personal wellness journey.
• Your CV.
• A copy of your most recent HPCSA registration certificate.
  
  

• Seniority level Not Applicable

• Employment type Contract

• Job function Health Care Provider
• Industries Wellness and Fitness Services

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Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What we have achieved so far

Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide ( Juniper , Pilot, Kin , Software , & Compound ).

Built a team of approaching 500 Eucalypts in 6 countries () consisting of medical practitioners, engineers, operators and many more functions!

Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we’re just getting started! Read more about our mission to change healthcare here .

Our health coaching team is expanding and we are on the look out for dietitians to help us serve our patients. You will be joining our growing team of Health Coaches in South Africa and will work directly with our team in Australia to serve our patients.

As you will be supporting our Australian patients alongside our Australian Health Coaches, initially you will be required to work hours allowing crossover with Australian timezones such as starting at 6am local time (with the opportunity for flexibility in the future). As a Dietitian in the team, you will be responsible for helping us shape the clinical guidance and strategy about how to manage diet and nutrition. In short, the role includes:

• Providing 1:1 and group coaching and advice (with a focus on obesity management)
• Directing patient queries and feedback to the relevant internal channel
• Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks
• Surfacing patient insights to the wider business

In this role you will work with our clinical team, patient operations team and growth teams to ensure our patients receive a high quality of support and care. This role requires a high level of empathy, the ability to prioritise simultaneous activities and communications with multiple patients while ensuring high attention to detail, and a patient-centric-oriented approach. You will be interacting directly with real people dealing with real health issues and medical diagnoses and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions.This role will be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the health of our patients.

• Dietitian specific: Registered Dietitian (registered with HCPSA: Health Professions Council of SA), 1-3 years of dietitian-led coaching services and completion of relevant ongoing CPD requirements.
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Excellent communication skills
• Confident using technology and excited by fast-paced change and creative problem solving
• Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.
• Goes without saying - you're obsessive about patient experience and thrive on understanding a patient’s problems and finding the best solution

Bonus points for

• Previous experience working in digital health (tele-health)
• Qualifications in exercise science or experience working with patients improving their physical activity levels
• Experience working in a very fast paced environment

• We offer a range of benefits and perks for our SA team:
  • Annual Leave - 21 days paid leave per year.
  • Work From Anywhere - At Euc we offer 3 weeks of WFA per year!
  • Remote working - We value flexibility and balance, which is why we are a fully remote team!
  • Monthly Professional Development - Participate in monthly CPD sessions and receive a 6-month AOSIS CPD membership for continuous professional development.
  • Recognition & Reward - Receive a welcome merch pack and enjoy recognition for milestones and special occasions.
  • Apple MacBook - After probation we will send you an apple Macbook to use for work purposes
• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• Collaborate & Learn: Work alongside 40 dietitians and other health professionals, to enhance your knowledge and skills as a dietitian and health coach.
• Team Support & Well-being: We offer a R400 monthly wellness budget to use on what wellness means to you! We also engage in team-building activities like the EUC Strava Challenge and weekly Monday meditation sessions, to support both personal and team mental health.
• Recognition & Rewards: Receive a welcome merch pack and enjoy recognition for milestones and special occasions.
• Work-Life Balance: Be part of a team that values both professional growth and personal well-being
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Our client in the Pharma space seeks a strong creative person to Head up their Marketing and drive marketing efforts from within their business .

This is a REMOTE based role .

• 5+ years of marketing experience, ideally across digital, brand, and social.
• Experience working with wellness, health, medical or lifestyle brands is a plus.
• Excellent understanding of brand positioning and customer journey marketing.
• Strong project management skills and the ability to take initiative and lead.

• Digital Marketing
• Social Media Management
• Brand Management
• Strategy and Ideation
• Execution and Project Management
• Public Relations

Follow the link to our jobseeker's page - /

Our client, a global e-commerce wellness company, is seeking a solutions-driven Customer Quality Assurance Manager to lead our efforts in evaluating and improving the customer experience. The focus of this role will be to analyze and identify the root causes of quality issues and to continuously drive customer excellence. Please note that this is not a customer-facing role you will work behind the scenes to investigate customer concerns, analyze and assure product quality, and collaborate closely with the departments involved in sourcing, launching, marketing, and delivering our products.

In this role, you will be responsible for building a robust quality review framework and leading a team to generate actionable insights. You will serve as the voice of the customer in our internal processes across product sourcing and development, marketing, and delivery. Youll scrutinize customer reviews and proactively gather feedback to liaise with Product Development, Supply Chain, Sourcing, Customer Service, and Marketing / Sales teamsensuring feedback loops are closed, quality issues are addressed, and long-term improvements are implemented.

This role is essential to protecting our brands reputation, ensuring consistency in the customer experience, and driving customer excellence by promoting cross-departmental accountability throughout the product lifecycle.

Responsibilities

Quality Evaluation and Analysis :

Establish and manage a process for collecting and reviewing customer reviews,feedback,messages,emails etc. with a focus on quality.

Analyze customer feedback and any return data, identify recurring patterns, and assess the root causes of quality-related issues.

Build and maintain dashboards and reports to visualize trends and performance metrics.

Identify, track, and resolve customer experience gaps across the business, ensuring a smooth and engaging journey for all customers.

Ensure both positive and negative feedback is relayed as both can be used to grow the business.

Cross-functional Collaboration :

Identify issues related to customer experience or product quality, and propose actionable, data-backed solutions.

Collaborate with relevant departments (Product Development, Copyright and Supply Chain, Marketing / Sales, and Customer Service) to implement the proposed solutions effectively.

Work with the Marketplace Operations team to implement the strategy of reducing negative review pathways.

Communicate insights and proposed solutions to relevant departments, including Product Development, Supply Chain, Marketing / Sales and Customer Service.

Partner with stakeholders to track the implementation of corrective and preventative actions.

Ensure feedback loops are closed effectively and timely.

Quality Process Leadership

Lead, mentor, and develop a team of quality analysts.

Create a framework for auditing and assessing quality metrics on an ongoing basis.

Standardize best practices for internal quality reviews and reporting procedures.

Define KPIs for product quality, customer satisfaction, and improvement implementation.

Continuously drive strategy to improve star ratings.

Collect, analyze, and leverage customer data to drive business decisions, improve the customer experience, and support marketing, sales, and product strategies.

Gather relevant data from various sources (Positive and negative).

Ensure follow through in the removal / reduction of negative reviews

Analyze the collected data to identify trends and insights.

Compile and present the analyzed data in comprehensive reports.

Develop and execute initiatives based on the report findings to drive improvements.

Work with our internal departments to develop and track improvement strategies based on the data reports generated.

Lead initiatives to experiment with return policies, packaging updates, and messaging to drive better customer engagement and satisfaction.

Requirements

2+ years of experience in a quality assurance, customer insights, or operations analysis role,preferably in the supplements, health, or wellness industry.

Strong and proven experience in a managerial role (2+ years), leading and developing customer service teams to ensure high performance, efficiency, and customer satisfaction.

Strong ability to set, track, and execute KPIs to measure team performance, customer experience, and overall service quality.

Advanced knowledge on Google Sheets.

Strong analytical skills, with the ability to interpret complex data and create datasheets / dashboards

Translate finding from data into actionable improvements.

Experience working with customer service software, CRM tools, and analytics dashboards.

Ability to work in a fast-paced, evolving environment, balancing multiple priorities while ensuring a high level of attention to detail.

Proactive, strategic thinker who is passionate about improving customer experiences and brand reputation.

Proficiency in review management platforms.

Ability to suggest and implement new tools to streamline and align with success in the role.

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(Remote or Hybrid with monthly in-person collaboration)

Start Date: As soon as possible

About Us

We are a fast-moving, high-impact healthtech startup, building a cutting-edge AI-driven health and wellness super app designed for the US market. With a deep focus on preventative care, personalization, and technological innovation, our platform combines face-scanning vital signs, health scoring, AI-driven recommendations, and personalized product guidance—all wrapped into a sleek, intuitive mobile experience. We’re preparing to launch imminently on the US Apple App Store, and are looking for a hands-on, entrepreneurial Product Owner to take over the product function from our CTO and drive the next phase of growth.

About the Role

As Product Owner, you’ll be responsible for the end-to-end product lifecycle of our flagship app—from shaping strategy to sweating every UX detail. You’ll work directly with our CTO (technical lead and product visionary) and CEO (business and brand strategy) to ensure our app doesn’t just keep pace with the healthtech landscape—it sets the benchmark. You will own the product, shape its roadmap, and relentlessly iterate to keep us at the forefront of design, technology, and user impact.

Key Responsibilities

● Own the Product Roadmap: Define, maintain, and execute the product roadmap aligned with company strategy.

● Be the Voice of the User: Champion UX excellence and continuous improvement based on user behavior, feedback, and industry best practices.

● Lead Feature Development: Translate vision into clear, detailed product requirements (user stories, wireframes, acceptance criteria).

● Drive Delivery: Collaborate daily with our dev team (based in South Africa and India) to prioritize work, remove blockers, and ship high-quality releases.

● Technical Fluency: Understand and challenge technical architecture, suggest scalable solutions, and align features with our AI-driven backend.

● Design Savvy: Partner closely with UI/UX designers to ensure every screen is pixel-perfect and every interaction feels magical.

● Stay Ahead: Track market trends, competitor movements, and emerging technologies to keep our offering ahead of the curve.

● Startup Mindset: Be hands-on, proactive, and deeply accountable. You are not a process person—you are a product force.

What Success Looks Like

● An app that’s loved by users, praised for its UX, and constantly evolving based on user insight.

● A clear, actionable roadmap that aligns with strategic goals and gets delivered.

● A team that trusts your judgment, values your contributions, and rallies around the product vision.

Requirements

Must-Haves

● 5+ years of product ownership or product management experience with mobile apps (iOS preferred).

● Proven experience owning and launching successful consumer-facing products, ideally in health, wellness, or tech sectors.

● Strong understanding of technical systems, mobile architecture, and Agile methodologies.

● AI Product Experience: Demonstrated experience building or managing AI-powered products—ideally involving machine learning, LLMs, personalization, or health analytics.

● Experience in small, fast-paced startups—you’ve built things from scratch, made decisions quickly, and worn many hats.

● Excellent UI/UX intuition and a knack for creating delightful user experiences.

● Data-driven mindset with fluency in metrics, A/B testing, and iterative improvements.

● South Africa-based and able to work closely with our development team.

● Comfortable collaborating with C-level stakeholders and providing strategic input.

Nice-to-Haves

● Background or interest in healthtech, or wellness.

● Familiarity with App Store release processes, analytics tools, and mobile performance metrics.

● Experience working with remote teams and international launches.

Team & Culture

We’re a lean, driven team obsessed with impact. We care deeply about craft, user outcomes, and wellness innovation. We work fast, iterate daily, and expect you to take full ownership of your domain.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

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