20 Head Of Technology jobs in South Africa

The Head of Technology leads the strategy, architecture, and delivery of Pink Elephant's ITSM and Enterprise Service Management solutions. Combining strategic vision, technical innovation, and operational excellence, this role ensures technology enables growth, service quality, and Pink Elephant's leadership in modern Service Management.

The incumbent oversees the design, deployment, and support of ITSM platforms, managing technical teams, vendors, and partners to deliver scalable, secure, and future-ready solutions.

Key Responsibilities

Technology Strategy & Leadership

· Define and execute the technology strategy aligned with business goals.

· Serve as SME in ITSM and ESM platforms (HaloITSM, Servicely, Freshworks).

· Oversee secure, scalable, and compliant architectural design.

· Stay ahead of AI, automation, and emerging technology trends.

· Develop frameworks, accelerators, and reusable assets to enhance delivery.

Project & Delivery Management

· Lead end-to-end delivery — from scoping to handover.

· Manage scope, timelines, budgets, and quality standards.

· Apply hybrid/agile methodologies for structured yet adaptive execution.

· Ensure seamless integrations with CRM, ERP, and other enterprise systems.

· Maintain governance, change control, and quality assurance across all projects.

Client & Stakeholder Engagement

· Translate client needs into practical, value-driven solutions.

· Support pre-sales through solution design, demos, and technical input.

· Act as escalation point for complex challenges and maintain strong client relationships.

Team Leadership & Development

· Lead, mentor, and develop a multidisciplinary technical team.

· Define clear KPIs, performance expectations, and growth plans.

· Build a collaborative, innovative, and accountable culture.

Governance & Quality Assurance

· Enforce coding, configuration, documentation, and release standards.

· Oversee QA, UAT, and change control processes.

· Ensure compliance with ISO, POPIA, GDPR, and cybersecurity best practices.

· Drive continuous improvement in technical delivery and governance.

Commercial & Vendor Management

· Partner with Sales and Consulting teams to identify new opportunities.

· Manage vendor relationships, certifications, and product roadmaps.

· Oversee budget planning, cost optimisation, and resource utilisation.

Core Competencies

· Strategic, structured thinker with strong delivery focus.

· Excellent communication and stakeholder engagement skills.

· Proven leadership across diverse technical teams.

· Analytical and solution-oriented with commercial awareness.

· Passionate about innovation, client success, and service excellence.

Professional / Technical Expertise

Technical Skills

· Deep understanding of ITSM/ESM software platforms (HaloITSM, Servicely, ServiceNow, Freshworks).

· Strong knowledge of ITIL frameworks and best practices.

· Proficiency in C#, .NET, SQL, GraphQL/REST APIs, and Azure/AWS cloud environments.

· Hands-on experience with system integration, workflow automation, and data migration.

· Knowledge of DevOps tools such as Jira, CI/CD, Docker, Kubernetes.

Project Management Skills

· Certification in PMP, PRINCE2, or Agile/Scrum preferred.

· Proven track record in managing complex, multi-stakeholder IT projects.

· Strong governance, risk management, and reporting discipline.

Qualifications & Experience

· Bachelor's or Master's degree in Computer Science, Information Systems, or related discipline.

· 8–12 years' IT experience, including 5+ years in ITSM or enterprise platform deployment.

· 3–5 years in a senior or Head of/Director-level leadership position.

· Certifications: ITIL, PMP/PRINCE2, Agile/Scrum Master.

Key Performance Indicators (KPIs)

· On-time, in-scope, and within-budget delivery.

· Client satisfaction and retention.

· Reduction in rework, defects, or escalations.

· Team utilisation, productivity, and retention.

· Reuse of frameworks and contribution to continuous improvement.

Job Types: Full-time, Permanent

Application Question(s):

• What is your current total salary?
• What is your expected total salary?
• Are you permanently/contract basis employed or unemployed?
• What is your notice period?

Work Location: In person

Our client is seeking an experienced Head of Technology to shape, drive, and execute the technology vision of their platform. This role offers the opportunity to lead a talented engineering team and position technology as the core enabler of innovation, efficiency, and business growth.

Key Responsibilities:

• Define and implement the long-term technology roadmap aligned with business objectives
• Lead and mentor a high-performing engineering team, fostering a culture of innovation and accountability
• Oversee the design, development, and delivery of scalable, secure, and high-performing digital solutions
• Partner cross-functionally with Product, Data, Design, and Operations to ensure seamless integration and alignment
• Drive best practices in architecture, DevOps, and agile delivery to ensure sustainable performance
• Ensure infrastructure resilience, cybersecurity compliance, and technology governance across platforms
• Champion emerging technologies and continuous improvement to maintain competitive advantage

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Proven experience in a senior technology leadership role (Head of Tech, CTO, or VP Engineering).
• Strong technical expertise in cloud computing, system architecture, and software development.
• Demonstrated success in building and scaling engineering teams in dynamic environments.
• Skilled in agile methodologies, CI/CD, and modern development frameworks (React, , Python, Java).
• Excellent strategic thinking, leadership, and communication skills.

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
To lead Momentum Corporate's digital technology transformation, innovation, AI Strategy & adoption, and embed digital nativity across the organization. This is a technical and delivery focused role pivotal in shaping the future of the business through strategic technology leadership to help Momentum Corporate achieve the strategic ambition of being a digital business.

Requirements

• Post graduate qualifications in Business, Information Technology, Computer Science or related field.
• 8-10 years of IT experience in technical roles (Software Engineering, Data Analytics, Digital Transformation)
• At least 5 years experience managing a team
• 3 – 5 years of experience in an insurance or financial industry environment with experience in employee benefits as an added advantage.
• Certifications that demonstrate expertise in Digital Transformation, innovation, technology, and architecture are a plus.
• Certifications in Architecture, AI/Machine Learning or Data Science.
• Sound knowledge of business systems and product management.
• Good understanding of agile, scrum and SAFe deployment.

Duties & Responsibilities
Strategic Development & Technology Implementation

• Develop and execute a forward-looking digital technology strategy aligned with business objectives.
• Develop and implement digital technology strategies and roadmaps.
• Ensure integration of digital initiatives into strategic planning and execution.
• Lead the design and implementation of new digital technologies, systems, and processes (e.g., cloud computing, AI, ML, automation).
• Oversee delivery of digital systems and change management initiatives.
• Oversee solution prototyping and proof of concept (POC) development to validate innovative ideas and technologies.

AI Strategy & Adoption

• Develop a comprehensive AI strategy and roadmap.
• Identify high-impact AI use cases to enhance productivity, automate tasks, or improve customer service.
• Oversee the deployment and integration of AI models into existing products and systems.
• Promote AI adoption across the organization and cultivate an innovative culture.
• Monitor and evaluate the performance of deployed AI models and ensure they deliver measurable results.
• Stay informed about AI advancements and market trends.
• Sound knowledge and experience of AI and GenAI concepts including but not limited to LLM, prompt engineering etc.
• Embedding AI models into software products, fine-tuning them for domain-specific use cases, and implementing efficient inference strategies.

Process Optimization & Change Management

• Develop and implement solutions to digitize services, optimize operations, and improve efficiency.
• Re-evaluate and redesign existing business processes to improve efficiency, productivity, and customer experience through digitalization.
• Lead change management in partnership with Human Capital and other stakeholders.
• Champion digital adoption across business units.

Data Strategy & Analytics

• Drive data strategy and analytics to inform decision-making and improve digital maturity.
• Use data to monitor the performance of digital initiatives, assess their impact, and make informed decisions for improvements.
• Define and monitor KPIs to measure transformation success and ROI.
• Develop metrics and key performance indicators (KPIs) to measure the success and effectiveness of digital initiatives.

Governance, Risk & Compliance

• Implement digital governance frameworks including data security and regulatory compliance.
• Establish AI governance frameworks to ensure safe, ethical, and responsible AI use.
• Define ethical principles for AI, addressing concerns like bias and safety.
• Implement operational controls and accountability for the AI lifecycle.
• Identify and mitigate potential risks associated with digital projects.
• Ensure that digital projects comply with data protection regulations and cybersecurity best practices.

People, Culture & Innovation

• Foster a culture of innovation through emerging technologies and digital ecosystems.
• Foster an organisational culture of innovation to encourage exploration and development of new ideas, products, services, and business models.
• Identify and develop AI talent within the organization.
• Drive communication and training efforts to build AI skills and knowledge.
• Ensure leadership buy-in and foster collaboration between business and IT teams.
• Partner with product, operations, finance, and IT teams to align transformation efforts.
• Coordinate rollout of AI tools, analytics dashboards, and digital engagement platforms.

Knowledge

• Awareness of current and emerging technologies (e.g., cloud computing, artificial intelligence, IoT) and their potential impact on the organization
• Understanding of digital transformation initiatives and how to integrate new technologies into existing business processes
• Understanding of cybersecurity principles, practices, and regulations to protect organizational data and systems
• Knowledge and experience of software engineering.
• Extensive knowledge of project management methodologies, including Agile and Waterfall
• Strong grasp of IT governance, risk management and compliance
• Proficiency in project management principles and tools to oversee IT initiatives from conception to completion

Competencies

• Making Decisions
• Empowering Individuals
• Managing Tasks
• Generating Ideas
• Interacting with People
• Directing People
• Providing Insights
• Taking Action

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To lead Momentum Corporate's digital technology transformation, innovation, AI Strategy & adoption, and embed digital nativity across the organization. This is a technical and delivery focused role pivotal in shaping the future of the business through strategic technology leadership to help Momentum Corporate achieve the strategic ambition of being a digital business.

Requirements

• Post graduate qualifications in Business, Information Technology, Computer Science or related field.

• 8-10 years of IT experience in technical roles (Software Engineering, Data Analytics, Digital Transformation)

• At least 5 years experience managing a team

• 3 – 5 years of experience in an insurance or financial industry environment with experience in employee benefits as an added advantage.

• Certifications that demonstrate expertise in Digital Transformation, innovation, technology, and architecture are a plus.

• Certifications in Architecture, AI/Machine Learning or Data Science.

• Sound knowledge of business systems and product management.

• Good understanding of agile, scrum and SAFe deployment.

Duties & Responsibilities

Strategic Development & Technology Implementation

• Develop and execute a forward-looking digital technology strategy aligned with business objectives.

• Develop and implement digital technology strategies and roadmaps.

• Ensure integration of digital initiatives into strategic planning and execution.

• Lead the design and implementation of new digital technologies, systems, and processes (e.g., cloud computing, AI, ML, automation).

• Oversee delivery of digital systems and change management initiatives.

• Oversee solution prototyping and proof of concept (POC) development to validate innovative ideas and technologies.

AI Strategy & Adoption

• Develop a comprehensive AI strategy and roadmap.

• Identify high-impact AI use cases to enhance productivity, automate tasks, or improve customer service.

• Oversee the deployment and integration of AI models into existing products and systems.

• Promote AI adoption across the organization and cultivate an innovative culture.

• Monitor and evaluate the performance of deployed AI models and ensure they deliver measurable results.

• Stay informed about AI advancements and market trends.

• Sound knowledge and experience of AI and GenAI concepts including but not limited to LLM, prompt engineering etc.

• Embedding AI models into software products, fine-tuning them for domain-specific use cases, and implementing efficient inference strategies.

Process Optimization & Change Management

• Develop and implement solutions to digitize services, optimize operations, and improve efficiency.

• Re-evaluate and redesign existing business processes to improve efficiency, productivity, and customer experience through digitalization.

• Lead change management in partnership with Human Capital and other stakeholders.

• Champion digital adoption across business units.

Data Strategy & Analytics

• Drive data strategy and analytics to inform decision-making and improve digital maturity.

• Use data to monitor the performance of digital initiatives, assess their impact, and make informed decisions for improvements.

• Define and monitor KPIs to measure transformation success and ROI.

• Develop metrics and key performance indicators (KPIs) to measure the success and effectiveness of digital initiatives.

Governance, Risk & Compliance

• Implement digital governance frameworks including data security and regulatory compliance.

• Establish AI governance frameworks to ensure safe, ethical, and responsible AI use.

• Define ethical principles for AI, addressing concerns like bias and safety.

• Implement operational controls and accountability for the AI lifecycle.

• Identify and mitigate potential risks associated with digital projects.

• Ensure that digital projects comply with data protection regulations and cybersecurity best practices.

People, Culture & Innovation

• Foster a culture of innovation through emerging technologies and digital ecosystems.

• Foster an organisational culture of innovation to encourage exploration and development of new ideas, products, services, and business models.

• Identify and develop AI talent within the organization.

• Drive communication and training efforts to build AI skills and knowledge.

• Ensure leadership buy-in and foster collaboration between business and IT teams.

• Partner with product, operations, finance, and IT teams to align transformation efforts.

• Coordinate rollout of AI tools, analytics dashboards, and digital engagement platforms.

Knowledge

• Awareness of current and emerging technologies (e.g., cloud computing, artificial intelligence, IoT) and their potential impact on the organization

• Understanding of digital transformation initiatives and how to integrate new technologies into existing business processes

• Understanding of cybersecurity principles, practices, and regulations to protect organizational data and systems

• Knowledge and experience of software engineering.

• Extensive knowledge of project management methodologies, including Agile and Waterfall

• Strong grasp of IT governance, risk management and compliance

• Proficiency in project management principles and tools to oversee IT initiatives from conception to completion

Competencies

• Making Decisions

• Empowering Individuals

• Managing Tasks

• Generating Ideas

• Interacting with People

• Directing People

• Providing Insights

• Taking Action

We currently have an opportunity for Senior Head of Technology to join our client within the Financial Services industry to ideally be based in Cape Town but will consider candidates based in Johannesburg and open to travel. (Intercity travel depends on the need of the business). As the Head of IT, you will be responsible for defining and driving the overall technology vision and execution for one specific Business Unit whilst leading the engineering, infrastructure and technical strategy of the organization to deliver secure, scalable and high performing solutions. Experience with start-up organizations in a fast-paced environment will set you apart from the rest. You will play a key part in shaping the company's digital roadmap, ensuring that technology is a key enabler of innovation.

RESPONSIBILITIES

Build, lead and mentor a high performing cross-functional engineering team.

Oversee the planning and delivery of technical projects, development, testing and software deployment cycles.

Work closely with Product, Data, Operations, Design and commercial teams to create solutions.

Translate complex technical concepts into clear, actionable plans for stakeholders.

Oversee implementation of cybersecurity protocols and risk management.

Guide infrastructure decisions across cloud, hosting and internal systems.

Drive the adoption of best practices in Architecture, Development, Infrastructure and DevOps.

Implement tools and technologies that enhance business performance and efficiency.

Represent technology in Exco and Board-Level conversations.

MINIMUM REQUIREMENTS

• Bachelor's Degree (IT / Engineering or related field).
• Proven experience in a senior technical leadership role (Head of Software Development / CIO / CTO / VP Engineering) within a fast -scaling environment.
• Strong technical foundation in system design, architecture, cloud computing and software development.
• Expertise in cloud services.
• Knowledge of CI/CD pipelines and automated testing frameworks.
• Familiarity with microservices architecture, containerization (Docker / Kubernetes).
• Experience with front-end and back-end technologies (React, , Python, Java)
• Understanding of data strategy, analytics and privacy regulations including software quality assurance and security best practices

APPLICATION

Applications can be sent to

ELIGIBILITY

Suitably Qualified

Candidates

CLOSING DATE

REFERENCE NUMBER

UMO 53/25 Ext

SALARY

TCOE: R :00 p a

DEPARTMENT

Transport Shared Services

DIRECTORATE

URBAN MOBILITY Head Transport Technology

Requirements

• A Bachelor's Degree in Information Technology
• A minimum five years' experience in ITS development

and implementation

• Minimum 5 years' experience in ICT Project Management.
• Knowledge of local government procedures, policies and

systems and appropriate legislation.

• A valid drivers license

Key Performance Areas

• Coordinate, develop, support and manage all Information

Management Infrastructure and Applications within the

Urban Mobility Directorate

• Plan, design and develop any Urban Mobility business

operating and IT systems and business integration programs

• Manage and control the procurement of ITS, equipment and

applications

• Liaise with internal and external departments and agencies

involved in or affected by ITS.

• Implement and manage ICT Risk Management Register
• Facilitate and coordinate communication and flow

of Information within the branch

• Management of staff and ensuring the team is motivated

and productive

How to Apply

By submitting your application for a position at the City of Cape

Town, you are consenting to the use of your personal information

provided as part of your application and/or Recruitment process for

Recruitment and Selection purposes. In addition, you may be

required to undergo, including but not limited to, Criminal and

Security Checks, Personal Verification, and Lifestyle Audits,

throughout your recruitment process and/or subsequent

employment.

External candidates: APPLY ONLINE VIA

    Technical Strategy & Architecture (Core)

• Own the end-to-end system and application architecture.


• Define and evolve the technical roadmap in line with product and group strategy.


• Set standards for code quality, documentation, testing, and design.


• Evaluate and select tools, frameworks, and platforms to optimize delivery.
  
  

  Engineering Leadership & Team Development (Core)

  
  


• Lead and mentor a team of engineers (currently contractors, with future hiring planned)


• Foster a culture of ownership, collaboration, and continuous improvement


• Manage team resourcing, productivity, and performance


• Provide technical coaching and career development support
  
  

  Infrastructure & Cloud (AWS)

  
  


• Own AWS infrastructure: architecture, security, scalability, and cost optimization


• Implement Infrastructure-as-Code (IaC) for repeatable, automated provisioning


• Ensure robust networking, IAM, and access control practices
  
  

  Security & Compliance (PCI DSS)

  
  


• Ensure compliance with PCI DSS and internal security standards


• Implement secure development practices and regular vulnerability assessments


• Collaborate with internal security teams and external auditors.

DevOps, Automation & Monitoring

• Design and maintain CI/CD pipelines and automated testing frameworks


• Implement monitoring, logging, and alerting (in-house and third-party)


• Drive reliability engineering and system resilience initiatives
  
  

  Third-Party Integrations

  
  


• Manage technical integrations with key partners


• Own vendor relationships and ensure robust interoperability


• Monitor and test third-party dependencies for stability and performance
  
  

  Delivery & Hands-On Contribution

  
  


• Collaborate with Product to design scalable technical solutions


• Break down requirements into technical designs and implementation plans


• Contribute to codebases on critical features or complex problems


• Conduct code reviews and enforce engineering standards
  
  

  Stakeholder Engagement & Group Alignment

  
  


• A scalable, secure architecture aligned with group strategy


• PCI compliance achieved and maintained


• A high-performing engineering team delivering reliably


• AWS infrastructure optimized for cost, performance, and security


• CI/CD pipelines and monitoring systems fully operational


• Third-party integrations stable and proactively managed


• Seamless collaboration between Product and Engineering

• Bachelor’s or master’s degree in data science, Computer Science, Technology, or a related field. 


• 8+ years in software engineering, with 3+ years in a senior leadership role (e.g. Tech Lead, Architect, Head of Engineering) – essential.


• Proven experience designing and scaling secure, cloud-native systems - essential.


• Hands-on coding ability in modern back-end or full-stack environments - essential.


• Strong understanding of DevOps, CI/CD, and monitoring best practices - essential.

Knowledge, Skills and attributes :

• Excellent communication skills across technical and business audiences.


• Strategic thinking: Ability to align technology initiatives with business goals and long-term vision.


• Technical Leadership: Proven experience leading engineering teams and managing complex technical projects.


• Team Development: Skilled in mentoring, coaching, and building high-performing engineering teams.
  
  

Head of Technology - Marketplace Platform

The Opportunity:

We are representing a rapidly-scaling leader in the on-demand home services marketplace, backed by one of South Africa's most established financial services groups. Our client is on a mission to revolutionize how homeowners connect with skilled trade professionals, bringing simplicity, trust, and efficiency to a fragmented industry. This is a unique opportunity to join a dynamic, growth-stage company while leveraging the stability and resources of a major corporate partner.

The Challenge & Your Impact:

The platform has achieved significant product-market fit and is poised for exponential growth. The core challenge for the new Head of Technology is to evolve the current tech stack, team, and processes from a startup footing to a mature, highly scalable, and robust enterprise-grade system. You will be responsible for defining and executing the technology vision that will power this next phase of growth, ensuring the platform can handle increasing complexity, traffic, and feature velocity without sacrificing performance or security. Your impact will be measured by your ability to transform technology into the primary enabler of the company's long-term business strategy and market leadership.

Performance Objectives for Year One:

Success in this role will be defined by the achievement of the following key objectives within the first 12 months:

• Architect the Strategic Technology Roadmap:
  Audit current tech stack and capabilities within 90 days. Develop a 2-3 year roadmap ensuring scalability, security, and alignment with growth targets.
• Elevate Engineering Delivery & Execution:
  Implement scalable agile framework within 6 months to improve predictability, reduce technical debt, and increase feature velocity.
• Build and Mentor a High-Performing Team:
  Redesign team structure and development pathways. Attract new talent while enhancing existing team skills and engagement.
• Strengthen Platform Security and Scalability:
  Implement enhanced security protocols and infrastructure improvements to support 3x increase in traffic and transaction volume.
• Champion Cross-Functional Collaboration:
  Create effective collaboration between technology and other departments. Translate technical concepts into clear plans, positioning technology as a strategic business partner.

Profile for Success

To achieve these objectives, you will need to have a track record of the following:

• Core Requirements:
• A Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Proven experience in a senior technology leadership role (e.g., Head of Engineering, CTO, VP Engineering) within a high-growth, fast-scaling technology company.
• Demonstrated Accomplishments:
• Demonstrated experience architecting and scaling complex, user-facing platforms, preferably on a major cloud service like AWS, Azure, or GCP.
• Evidence of having successfully built, scaled, and mentored high-performing engineering teams, transforming them into a strategic business asset.
• A history of leading the successful delivery of major technology projects in a fast-paced, agile environment.
• Proven ability to think strategically and translate business goals into a coherent and executable technology vision.

Have you launched a commercial SaaS product or do you have Startup knowdlege (or launch of new products)

Experience in: architecture and understand all the technical requirements in building and launching an application (iOS and Android)

We appreciate your application and ask that you continue to view our socials for potential opportunities. Please note that if you have not heard from us in 10 days, that your application was unsuccessful.

1.   PRINCIPAL OBJECTIVE OF POSITION

Defines and executes the company's overall technology vision and strategy. Aligns the company's information technology systems with its business goals to drive innovation, improve efficiency and effectiveness, and maintain a competitive advantage.

Experience with technology solutions for social impact, champion automation, AI-enabled tools, and innovation to prepare Tshikululu for the future of digital philanthropy and impact reporting.

2.   KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS

Key Performance Areas / Outputs

Activities

1.   Governance and Compliance Management

Implement policies for strategic alignment and management

Ensure data quality, integrity, security and regulatory compliance

Lead the risk and compliance management

·   Develop and implement policies, standards, and procedures for all technology, systems, data, and administration systems.

·   Manage the full lifecycle of technology assets, including procurement, maintenance, and disposal.

·   Ensure system security and resilience through proactive measures and established protocols.

·   Ensure POPIA compliance and manage cyber reporting.

·   Oversea and maintain governance framework, aligning with the KING IV report.

·   Establish and enforce policies for data privacy, access controls, and retention.

·   Maintain the accuracy and consistency of organizational data.

·   Conduct regular data quality reports and compliance audits to ensure integrity and privacy.

·   Manage cybercrime reporting.

·   Identify, assess, and prioritize risks related to technology, data, and administration.

·   Implement mitigation strategies to address identified risks and ensure ongoing compliance.

2.   Systems Leadership & Technical Enablement

Ensures the ongoing stability, optimization, and usability of the company's core systems

·   Manage technology projects from initiation to completion, ensuring they are delivered on time and within budget.

·   Oversee troubleshooting and testing and encouraging, facilitating cross-functional adoption of technology systems.

·   Maintain systems infrastructure, including access control, licensing, backups, and cybersecurity.

·   Manage vendor / service provider relationships and support adoption of modern technology solutions

·   Manage suppliers to ensure agreed system performance, uptime, and scalability to meet operational and business requirements.

3.   Business Intelligence, Data Management, Analytics & Dashboard Development

Leverage data as a strategic asset for monitoring, evaluation and reporting

·   Ensure the accuracy, completeness, and integrity of all operational and impact data.

·   Lead the design and delivery of interactive dashboards, real-time reporting tools, and data visualisations for internal teams, sales, social impact, clients, and board-level reporting.

·   Enable cross-platform data integration for insights across programme, financial, and social impact layers.

·   Support evidence-based decision-making and thought leadership using robust data analytics.

·   Ensure that all critical technology systems are continuously monitored for performance and reliability.

·   Develop reporting automation and tools of reporting across various teams on systems performance security and compliance.

4.   Systems Innovation, AI & Automation

Champion digital transformation and introduce emerging technologies (e.g. AI, automation, predictive analytics) to increase efficiency and effectiveness

Scalability of Technology Solutions

·   Stay abreast of trends in social impact tech, digital grantmaking, and nonprofit innovation.

·   Lead the roadmap for modernising processes through intelligent automation, workflow simplification, and technology adoption.

·   Evaluate and pilot new digital tools that support smarter service delivery and stakeholder engagement.

·   Foster a culture of innovation and continuous improvement across the organisation.

·   Assist teams in developing products and tools that could be client value creating, lead to operational efficiencies and be sold to the market.

·   Strategic Planning & Architecture: Develop and maintain a scalable technology roadmap and systems architecture that supports the organization's current and future growth projections, ensuring all solutions are robust, flexible, and capable of handling increased volume and complexity.

·   Systems Implementation: Oversee the design, development, and implementation of all technology solutions, prioritizing scalability and performance optimization across the entire technology stack.

5.   Technology, Systems and Data enablement & capacity building

Build a strong internal service culture focused on enabling others to perform better, through technology and foster collaboration between Business Units

·   Support internal training and capacity building for teams on new systems, dashboards, and digital tools.

·   Promote data literacy, systems adoption, and digital fluency across departments.

·   Function as a strategic partner to all business units to understand their needs and challenges.

·   Actively seek feedback from employees to improve IT services and systems.

3.   ROLE REQUIREMENTS

Qualifications and Experience

·   Bachelor's degree in Information Systems, Computer Science, Data Analytics, or related field (postgraduate preferred).

·   Prince2 certification and PMP (Project Management Professional) certification

· to 6 years of experience in technology leadership and systems architecture.

·   Proven ability to code and automate workflows (e.g. SQL, Python, JavaScript, R)

·   Proven experience building dashboards (e.g. Power BI, Tableau, Looker, Google Data Studio), and drive system integrations.

·   Demonstrated ability to drive systems integration and lead cross-functional projects.

Coding/scripting or low-code platform experience is desirable.

·   Strong communication skills, with the ability to influence and communicate technical matters to non-technical stakeholders.

·   Exposure to the social investment / philanthropic sector and use of technology for good.

Minimum Skills:

·   Strong leadership and strategic thinking skills.

·   Deep understanding of modern technology infrastructure, cloud computing, data management and cyber security.

·   Knowledge of South African laws, i.e. POPIA, cybercrimes Act, KING IV report

·   Ability to build strong relationships with colleagues, partners and suppliers.

·   Good communication and change management skills

4.
KEY INTERACTIONS / RELATIONSHIPS

Internal Stakeholders:

· Client Relationship Managers

· Social Impact Department

· Finance Department

· Executive Team

External Stakeholders:

· IT Service Providers

Please email your applications to:
.