10,243 Head Of Sales jobs in South Africa
Head: Sales Enablement
Posted today
Job Viewed
Job Description
Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Enablement of sales and servicing across the entire business to achieve agreed targets
Job Description
Functional management: Translate the retail banking strategy at customer level and define strategies and plans (financial planning, forecasting, sales activity) through the business planning process for implementation across the physical network | Operational Excellence: Drive differentiated customer service strategies across the business (translate customer value propositions, drivers etc. into customer experience) | Functional management: Manage (in collaboration with HR) best practice branch sales incentive programs to deliver business growth and strong employee engagement in the network that in turn drivers superior sales execution in the network | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Business Risk and Compliance Management: Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite | : | : | :
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Executive Head of Sales/Business Development
Posted today
Job Viewed
Job Description
Our client is a rapidly expanding Fleet Financing, Fleet Telematics, Fleet Operational Management and Fleet Technical Maintenance business based in Pretoria, and have national operations managing outsourced fleets of heavy duty trucks, mid sized and smaller delivery vehicles.
They have build a substantial and loyal customer base and their areas of growth include the mining, telecoms, industrial and consumer sectors.
Our client has developed market leading systems and financing efficiencies which provides their business with significant competitive advantages to secure new customers who seek to take the cost of their fleets off their balance sheets and create a manageable and transparent operating costs budgets as they strive to support their customers with the latest technologies creating efficiencies for their customers expansion needs across RSA and the SADC region.
Are you experienced in Asset Financing, the latest Transport sector technologies and super ambitious to put your sector knowledge to work to accelerate you career? We are looking to appoint Sales Executive Sales to drive the company's sales growth by identifying new business
opportunities, maintaining strong client relationships, and executing strategic sales initiatives. This role requires a strong ability to influence, negotiate, and close sales while ensuring the company meets its revenue and profitability targets.
Required Knowledge and Experience:
• Minimum 5 -10 years working experience
• Proven experience in a sales environment (preferably in B2B or B2C
sales).
• Strong understanding of sales techniques, market dynamics, and
customer relationship management.
• Excellent verbal and written communication skills.
• Strong negotiation, presentation, and closing skills.
• High-level proficiency in CRM software (Salesforce, HubSpot, etc.).
• Ability to work independently, prioritize tasks, and meet deadlines in a
fast-paced environment.
Head of Sales
Posted 4 days ago
Job Viewed
Job Description
Overview
A leading bank is looking for the skills of a highly motivated Sales Head to join their team of professionals in the North-West.
In this role, you would be responsible for the strategic management of all areas across the business, its people and resources, to ensure sustainable growth of its consolidated Balance Sheet and Income Statement by identifying business growth opportunities (new markets, new products and new services). You will deliver those through designing the most cost-effective delivery channel appropriate to the respective segment, developing appropriate risk management strategies and introducing efficiency improvement measures to an optimal return and maximum stakeholder value.
Responsibilities- Achievement of net profit growth for the business
- Drive an increase in the average balance of a specific portfolio of liabilities
- Establish, align, and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas
- Develop a service culture which focuses on rewarding relationships, proposes innovations, and allows others to provide exceptional client service
- Build and maintain strategic relationships with internal and external parties to support the sales strategy
- Manage the growth of the active customer Account Base
- Maximise Business Portfolio cross-sell opportunities and strengthen client relationships
- Facilitate channel migration of customers to ensure the most effective way of banking customers
- Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets
- Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing sales activities
- Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution
- Monitor costs / benefits per campaign / channel. Maintain operational accountability for all campaign execution
- Improve business decisions by providing accurate and reliable BI (information) together with analysing trends and data
- Manage own development to increase own competency
- Plan and manage performance, skills development, employment equity, talent, and culture of the team to improve innovation
- Contribute to the development and execution of the business unit strategy through the development and implementation of the People Strategy
- 15 Years of banking experience, of which 5 years at the Executive level
- Within the 5 years, you should have more than 1 year of experience to manage or oversee the rendering of financial service for the categories for which the FSP is licenced.
- MBA or other equivalent business management degree.
- Qualification recognised by the FSCA Registrar
Hire Resolve is a top-tier recruitment firm that focuses on placing skilled professionals in permanent employment.
Hire Resolve focuses on working with senior-level executives and we pride ourselves on delivering excellent service to our candidates and clients.
Salary : negotiable.
Our client is offering a highly competitive salary for this role based on experience.
Full Time
Company Social
#J-18808-LjbffrHead of Sales
Posted 4 days ago
Job Viewed
Job Description
As the Head of Sales at AgrigateOne, you will lead a dynamic team of sales associates focused on driving new business revenue across all product lines. You will be accountable for achieving aggressive monthly, quarterly, and annual sales targets while refining sales strategies in response to market dynamics, pipeline fluctuations, and evolving company objectives. This role demands a strategic leader who thrives in fast-paced environments, balances data-driven decision-making with hands-on team mentorship, and acts as a critical liaison between sales, product, and executive teams.
Key Responsibilities- Team Leadership & Performance Management: Lead, coach, and motivate a team of sales associates to exceed individual and collective targets.
- Sales Strategy & Execution: Continuously refine sales strategies to adapt to pipeline trends, seasonal commodity cycles, product maturity, and market shifts. Identify and act on opportunities to expand AgrigateOne’s presence in new regions or verticals within the fresh produce supply chain. Optimize the sales process to shorten deal cycles, increase deal size, and improve win rates.
- Cross-Functional Collaboration: Maintain a direct feedback loop with Product teams to influence roadmap priorities based on customer needs (suppliers, buyers, service providers). Partner with Marketing to align campaigns with sales goals and enhance brand visibility. Support enterprise deals with hands-on involvement, including travel to key client sites.
- Market Intelligence & Reporting: Deliver monthly/quarterly reports on revenue streams, product performance, and team progress to the CRO and executive stakeholders. Analyze market trends, competitor activity, and customer feedback to inform strategic adjustments.
- CRM & Process Optimisation: Oversee HubSpot CRM usage to ensure accurate pipeline tracking, forecasting, and data hygiene. Implement tools and automation to streamline workflows and improve team efficiency.
- Industry Engagement: Represent AgrigateOne at industry events to expand networks, build brand recognition, and generate leads. Stay informed on agricultural supply chain innovations and emerging market opportunities.
- 5+ years in sales leadership roles, with a proven track record of scaling new business revenue in B2B environments.
- Bachelor’s degree in Business Administration, Agriculture, or related field (Master’s degree preferred).
- Professional certifications in sales or business development would be advantageous.
- Leadership: Strong leadership and team management skills, with the ability to motivate and inspire others.
- Negotiation: Excellent negotiation skills, with a proven track record in closing high-value deals and contracts in a B2B SaaS environment.
- Communication: Exceptional communication skills, both written and verbal, able to engage and influence at all levels.
- Strategic Thinking: The ability to think strategically and develop long-term commercial plans.
- Market Knowledge: Deep understanding of the Agtech sector, including market dynamics, emerging trends, and key players.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Relationship Building: Strong interpersonal skills, with a focus on building and maintaining relationships with clients and partners.
- Adaptability: Ability to thrive in a fast-paced, rapidly changing environment, and adjust strategies as needed.
- Experience in agriculture, supply chain, or commodity-driven industries preferred.
- Expertise in CRM systems (HubSpot proficiency required) and sales analytics tools.
- Strong ability to translate data into actionable insights and strategy pivots.
- Exceptional negotiation, communication, and cross-functional collaboration skills.
- Willingness to travel up to 40% for client meetings, field support, and industry events.
English
Afrikaans (Beneficial)
- Innovative: A forward-thinking individual who embraces innovation and seeks to push boundaries within the Agtech space.
- Collaborative: A team player who works well across departments to achieve shared goals and drive success.
- Customer-Centric: Passionate about delivering value to clients and ensuring their long-term success.
- Results-Oriented: Focused on achieving measurable results and contributing to the overall success of the company.
- Ethical: Operates with the highest standards of integrity and professionalism, ensuring that commercial activities align with the company’s ethical standards and values.
Visit our About Us page to discover more about our culture, work ethic, and vision.
#J-18808-LjbffrHead of Sales
Posted 16 days ago
Job Viewed
Job Description
Employment Type: Full-time, Remote
Location: South Africa; with required native or near-native proficiency in English
Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)
About Taxes for Expats (TFX)Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.
Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.
The RoleWe’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.
This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.
Working HoursThis role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.
Key Responsibilities- Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
- Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
- Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
- SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
- Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
- Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
- Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.
- Sales-Influenced New Revenue (e.g., deposits collected)
- SLA Adherence for inbound response times
- QA Scores for team calls and messaging
- Outbound Performance (reply/connect rates + wins)
- Training & Process Improvements implemented and adopted quickly
- 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
- Track record of improving conversion and enforcing SLAs
- Exceptional coaching ability, especially around U.S./Anglo cultural nuance
- Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
- HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
- Analytical thinker—comfortable with metrics, experiments, and tracking impact
- Thrives in a remote, multicultural environment
- Competitive OTE of $70K–$85K USD Remote-first, results-oriented culture
- Peer leadership dynamic with Customer Success
- A chance to architect our commercial foundation
Head of Sales
Posted 16 days ago
Job Viewed
Job Description
Employment Type: Full-time, Remote
Location: South Africa; with required native or near-native proficiency in English
Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)
About Taxes for Expats (TFX)Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.
Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.
The RoleWe’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.
This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.
Working HoursThis role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.
Key Responsibilities- Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
- Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
- Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
- SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
- Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
- Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
- Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.
- Sales-Influenced New Revenue (e.g., deposits collected)
- SLA Adherence for inbound response times
- QA Scores for team calls and messaging
- Outbound Performance (reply/connect rates + wins)
- Training & Process Improvements implemented and adopted quickly
- 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
- Track record of improving conversion and enforcing SLAs
- Exceptional coaching ability, especially around U.S./Anglo cultural nuance
- Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
- HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
- Analytical thinker—comfortable with metrics, experiments, and tracking impact
- Thrives in a remote, multicultural environment
- Competitive OTE of $70K–$85K USD Remote-first, results-oriented culture
- Peer leadership dynamic with Customer Success
- A chance to architect our commercial foundation
Head of Sales
Posted 16 days ago
Job Viewed
Job Description
Employment Type: Full-time, Remote
Location: South Africa; with required native or near-native proficiency in English
Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)
About Taxes for Expats (TFX)Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.
Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.
The RoleWe’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.
This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.
Working HoursThis role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.
Key Responsibilities- Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
- Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
- Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
- SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
- Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
- Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
- Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.
- Sales-Influenced New Revenue (e.g., deposits collected)
- SLA Adherence for inbound response times
- QA Scores for team calls and messaging
- Outbound Performance (reply/connect rates + wins)
- Training & Process Improvements implemented and adopted quickly
- 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
- Track record of improving conversion and enforcing SLAs
- Exceptional coaching ability, especially around U.S./Anglo cultural nuance
- Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
- HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
- Analytical thinker—comfortable with metrics, experiments, and tracking impact
- Thrives in a remote, multicultural environment
- Competitive OTE of $70K–$85K USD Remote-first, results-oriented culture
- Peer leadership dynamic with Customer Success
- A chance to architect our commercial foundation
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Head of Sales
Posted 16 days ago
Job Viewed
Job Description
Employment Type: Full-time, Remote
Location: South Africa; with required native or near-native proficiency in English
Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)
About Taxes for Expats (TFX)Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.
Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.
The RoleWe’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.
This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.
Working HoursThis role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.
Key Responsibilities- Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
- Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
- Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
- SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
- Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
- Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
- Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.
- Sales-Influenced New Revenue (e.g., deposits collected)
- SLA Adherence for inbound response times
- QA Scores for team calls and messaging
- Outbound Performance (reply/connect rates + wins)
- Training & Process Improvements implemented and adopted quickly
- 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
- Track record of improving conversion and enforcing SLAs
- Exceptional coaching ability, especially around U.S./Anglo cultural nuance
- Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
- HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
- Analytical thinker—comfortable with metrics, experiments, and tracking impact
- Thrives in a remote, multicultural environment
- Competitive OTE of $70K–$85K USD Remote-first, results-oriented culture
- Peer leadership dynamic with Customer Success
- A chance to architect our commercial foundation
Head of Sales
Posted 16 days ago
Job Viewed
Job Description
Overview
- Taking ownership of all sales-related activities, ensure demand is created at end-user and channel partner levels.
- Actively and consistently manage all partner and customer interactions, including during the sales cycle, using the company's approved account planning methodology to maintain a high level of new customer satisfaction.
- Recognizing opportunities and maximize sales and revenue growth throughout the value chain.
- Creating awareness of the company, its offerings and its image.
- Identifying new products and solutions for the relevant business area in collaboration with the Product Owners and the Head of Product.
- Participating in developing sales strategies and providing sales and forecasting information for budget planning purposes.
- Creating, building and maintaining profitable and strategic relationships with channel accounts by providing excellent service to channels and, through them, to the end-user customers.
- Identifying and developing business with new clients.
- Managing new partner and customer relationships in collaboration with Channel.
- Actively identifying and pursuing potential business in previously identified existing and potential new Channels or end-customers in defined and agreed territories.
- Tertiary Qualification (Degree / National Diploma / NQF Level in Sales & Marketing).
- Minimum of 10 years' experience in Channel sales
- Experience in Channel sales and sales management.
- Domain knowledge and expertise in communication infrastructure (Interaction capture and AI knowledge are advantages).
- Must have broad knowledge of business economics and business (Should be able to analyze a business's financial statements).
- Ability to negotiate complex solutions (especially at the board level).
Head of Sales
Posted 16 days ago
Job Viewed
Job Description
Employment Type: Full-time, Remote
Location: South Africa; with required native or near-native proficiency in English
Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)
About Taxes for Expats (TFX)Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.
Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.
The RoleWe’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.
This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.
Working HoursThis role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.
Key Responsibilities- Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
- Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
- Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
- SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
- Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
- Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
- Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.
- Sales-Influenced New Revenue (e.g., deposits collected)
- SLA Adherence for inbound response times
- QA Scores for team calls and messaging
- Outbound Performance (reply/connect rates + wins)
- Training & Process Improvements implemented and adopted quickly
- 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
- Track record of improving conversion and enforcing SLAs
- Exceptional coaching ability, especially around U.S./Anglo cultural nuance
- Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
- HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
- Analytical thinker—comfortable with metrics, experiments, and tracking impact
- Thrives in a remote, multicultural environment
- Competitive OTE of $70K–$85K USD Remote-first, results-oriented culture
- Peer leadership dynamic with Customer Success
- A chance to architect our commercial foundation