227 Head Of Quality jobs in South Africa

Head of Quality & Compliance Assurance (Pipeline) page is loadedHead of Quality & Compliance Assurance (Pipeline) Apply remote type Office Based locations Cape Town time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 31, 2025 (8 days left to apply) job requisition id 10113641 Directs all activities and staff responsible for quality assurance of all products and services

Job title:

Job Description:

The Head of Quality, Operational Compliance, and Assurance will lead the charge in ensuring VMo2's operations meet the highest standards of quality and regulatory compliance. This role is responsible for:

• Championing Quality and Compliance: Govern the achievement and remediation of operational and regulatory compliance requirements across VMo2, ensuring adherence to contractual obligations and industry best practices.
• Leading a Global Team: Manage and mentor a team of Quality professionals (Oversight, ICOE and Ops compliance), driving a culture of excellence and continuous improvement.
• Driving Cross-functional Collaboration: Coordinate with stakeholders across the organization, including the Client, Capita Compliance, Capita Commercial, Capita Info Sec, and Operations, to develop and implement a comprehensive Quality improvement plan.
• Ensuring Timely Reporting: Deliver all Quality reports to the client in line with agreed SLAs and recovery dates, maintaining transparency and accountability.
• Overseeing Quality Assurance: Conduct audits, quality checks, and routine call monitoring to identify and address non-adherence to policies and processes.
• Managing Client Escalations: Support operational leads in addressing client escalations, ensuring timely resolution and delivery against agreed improvement plans.
• Assessing Change Impact: Evaluate the impact of Quality-related changes on the current operational model and contractual obligations, minimizing risks and maximizing benefits.
• Establishing Governance and Accountability: Develop and maintain key governance documents, including a RACI matrix for key Quality assurance processes, to ensure clarity of roles and responsibilities.

Accountabilities & Activities

• Ensuring Quality and Compliance: Take full ownership for the delivery of Quality and Quality Assurance across the global VMo2 contract, ensuring adherence to contractual obligations and regulatory requirements.
• Leading and Managing: Provide line management oversight to ICOE and other senior Quality managers, fostering a high-performing team and driving a culture of excellence.
• Establishing Governance: Set the strategic direction for Quality Assurance across VMo2, including developing and maintaining key governance documents that outline roles, responsibilities, and processes.
• Managing Risks: Proactively assess product, compliance, and operational risks, developing and implementing risk management strategies and action plans to address areas where KPIs or contractual standards are not being met.
• Addressing Compliance Issues: Act on client and internal compliance/commercial guidance to address compliance issues, including fraud, contractual obligations, and revenue erosion.
• Communicating Policies and Procedures: Disseminate written policies and procedures related to compliance activities, collaborating with the commercial team to ensure clarity and effectiveness.
• Leveraging Technology: Explore and implement AI-powered tools and automation to enhance communication, monitoring, and enforcement of compliance standards.
• Analysing Data: analyse data and trends to proactively identify compliance risks and opportunities, presenting findings to management and employees to drive informed decision-making.
• Collaborating with Stakeholders: Work effectively with key stakeholders across all levels of the business, including SLT and SMT, to identify innovative solutions, cost reduction opportunities, and KPI achievement strategies.
• Communicating Effectively: Communicate complex data in various formats (digital and verbal), producing compelling case studies and business cases that demonstrate clear benefits and alignment with business objectives.
• Driving Results: Maintain a delivery-based mindset, balancing efficient execution with maximum output to achieve results.
• Supporting Change: Collaborate with stakeholders and operational leads on program activities, supporting the impact assessment phase of changes to ensure that revenue erosion or Quality KPI risks are effectively mitigated.
• Personal Development: Take ownership of personal and professional development, staying up-to-date on products, services, processes, and industry best practices.
• Driving Innovation: Lead the development and implementation of a cutting-edge Quality and Compliance strategy, leveraging data, AI, and automation to continuously evolve the VMO2 Capita Experience.

Professional Know-How:

Minimum Requirements:

• 5 years experience in a Quality Management role with a the BPO / Call center space
• Proven leadership in Quality and Compliance: Demonstrated experience leading and managing Quality and Compliance functions within a complex, fast-paced environment.
• AI and Automation Advocate: Experience exploring and AI-powered tools and automation to enhance efficiency and effectiveness of Quality and Compliance processes, aligned with account plans.

Skills/abilities:

• Data-driven decision maker: Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights to improve service quality and compliance.
• Change Management Champion: Proven ability to lead and manage change, driving adoption of new technologies and methodologies to improve service delivery.
• Strategic Thinker: Capable of developing and implementing a comprehensive Quality and Compliance strategy aligned with business objectives and industry best practices.
• Exceptional Communication and Stakeholder Management: Excellent written and verbal communication skills with the ability to influence and collaborate with stakeholders at all levels.
• Customer-centric Approach: Passionate about delivering exceptional customer experiences and driving continuous improvement

Judgement Skills:

• Critical Thinking and Problem-Solving: Critically analyse complex situations, identify root causes, and develop effective solutions to address Quality and Compliance challenges.
• Risk Assessment and Mitigation: Proactively identify and assess potential risks, develop mitigation strategies, and implement controls to minimize negative impacts on service quality and compliance.
• Decision-Making under Pressure: Make sound, informed decisions in a timely manner, even when faced with ambiguity and competing priorities.
• Balancing Innovation and Compliance: Foster a culture of innovation while ensuring adherence to regulatory requirements and industry best practices.
• Ethical Conduct and Integrity: Demonstrate unwavering ethical conduct and maintain the highest standards of integrity in all Quality and Compliance activities.

Management/Supervisory Responsibility:

This position has supervisory responsibilities

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered

#PNet

Location:

,

Time Type:

Contract Type:

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Head of Quality & Compliance Assurance (Pipeline) page is loaded Head of Quality & Compliance Assurance (Pipeline) Apply remote type Office Based locations Cape Town time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 31, 2025 (8 days left to apply) job requisition id 10113641 Directs all activities and staff responsible for quality assurance of all products and services

Job title:

Job Description:

The Head of Quality, Operational Compliance, and Assurance will lead the charge in ensuring VMo2's operations meet the highest standards of quality and regulatory compliance. This role is responsible for:

• Championing Quality and Compliance: Govern the achievement and remediation of operational and regulatory compliance requirements across VMo2, ensuring adherence to contractual obligations and industry best practices.
• Leading a Global Team: Manage and mentor a team of Quality professionals (Oversight, ICOE and Ops compliance), driving a culture of excellence and continuous improvement.
• Driving Cross-functional Collaboration: Coordinate with stakeholders across the organization, including the Client, Capita Compliance, Capita Commercial, Capita Info Sec, and Operations, to develop and implement a comprehensive Quality improvement plan.
• Ensuring Timely Reporting: Deliver all Quality reports to the client in line with agreed SLAs and recovery dates, maintaining transparency and accountability.
• Overseeing Quality Assurance: Conduct audits, quality checks, and routine call monitoring to identify and address non-adherence to policies and processes.
• Managing Client Escalations: Support operational leads in addressing client escalations, ensuring timely resolution and delivery against agreed improvement plans.
• Assessing Change Impact: Evaluate the impact of Quality-related changes on the current operational model and contractual obligations, minimizing risks and maximizing benefits.
• Establishing Governance and Accountability: Develop and maintain key governance documents, including a RACI matrix for key Quality assurance processes, to ensure clarity of roles and responsibilities.

Accountabilities & Activities

• Ensuring Quality and Compliance: Take full ownership for the delivery of Quality and Quality Assurance across the global VMo2 contract, ensuring adherence to contractual obligations and regulatory requirements.
• Leading and Managing: Provide line management oversight to ICOE and other senior Quality managers, fostering a high-performing team and driving a culture of excellence.
• Establishing Governance: Set the strategic direction for Quality Assurance across VMo2, including developing and maintaining key governance documents that outline roles, responsibilities, and processes.
• Managing Risks: Proactively assess product, compliance, and operational risks, developing and implementing risk management strategies and action plans to address areas where KPIs or contractual standards are not being met.
• Addressing Compliance Issues: Act on client and internal compliance/commercial guidance to address compliance issues, including fraud, contractual obligations, and revenue erosion.
• Communicating Policies and Procedures: Disseminate written policies and procedures related to compliance activities, collaborating with the commercial team to ensure clarity and effectiveness.
• Leveraging Technology: Explore and implement AI-powered tools and automation to enhance communication, monitoring, and enforcement of compliance standards.
• Analysing Data: analyse data and trends to proactively identify compliance risks and opportunities, presenting findings to management and employees to drive informed decision-making.
• Collaborating with Stakeholders: Work effectively with key stakeholders across all levels of the business, including SLT and SMT, to identify innovative solutions, cost reduction opportunities, and KPI achievement strategies.
• Communicating Effectively: Communicate complex data in various formats (digital and verbal), producing compelling case studies and business cases that demonstrate clear benefits and alignment with business objectives.
• Driving Results: Maintain a delivery-based mindset, balancing efficient execution with maximum output to achieve results.
• Supporting Change: Collaborate with stakeholders and operational leads on program activities, supporting the impact assessment phase of changes to ensure that revenue erosion or Quality KPI risks are effectively mitigated.
• Personal Development: Take ownership of personal and professional development, staying up-to-date on products, services, processes, and industry best practices.
• Driving Innovation: Lead the development and implementation of a cutting-edge Quality and Compliance strategy, leveraging data, AI, and automation to continuously evolve the VMO2 Capita Experience.

Professional Know-How:

Minimum Requirements:

• 5 years experience in a Quality Management role with a the BPO / Call center space
• Proven leadership in Quality and Compliance: Demonstrated experience leading and managing Quality and Compliance functions within a complex, fast-paced environment.
• AI and Automation Advocate: Experience exploring and AI-powered tools and automation to enhance efficiency and effectiveness of Quality and Compliance processes, aligned with account plans.

Skills/abilities:

• Data-driven decision maker: Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights to improve service quality and compliance.
• Change Management Champion: Proven ability to lead and manage change, driving adoption of new technologies and methodologies to improve service delivery.
• Strategic Thinker: Capable of developing and implementing a comprehensive Quality and Compliance strategy aligned with business objectives and industry best practices.
• Exceptional Communication and Stakeholder Management: Excellent written and verbal communication skills with the ability to influence and collaborate with stakeholders at all levels.
• Customer-centric Approach: Passionate about delivering exceptional customer experiences and driving continuous improvement

Judgement Skills:

• Critical Thinking and Problem-Solving: Critically analyse complex situations, identify root causes, and develop effective solutions to address Quality and Compliance challenges.
• Risk Assessment and Mitigation: Proactively identify and assess potential risks, develop mitigation strategies, and implement controls to minimize negative impacts on service quality and compliance.
• Decision-Making under Pressure: Make sound, informed decisions in a timely manner, even when faced with ambiguity and competing priorities.
• Balancing Innovation and Compliance: Foster a culture of innovation while ensuring adherence to regulatory requirements and industry best practices.
• Ethical Conduct and Integrity: Demonstrate unwavering ethical conduct and maintain the highest standards of integrity in all Quality and Compliance activities.

Management/Supervisory Responsibility:

This position has supervisory responsibilities

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered

#PNet

Location:

,

Time Type:

Contract Type:

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Randburg, South Africa | Posted on 03/28/2025

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

The Head of Quality Assurance provides strategic leadership in managing and coordinating the institution’s Quality Assurance (QA) framework. The role ensures that academic programs, institutional processes, and administrative services comply with internal and external quality standards, particularly those from DHET and CHE.

Key Responsibilities:

• Lead the development and implementation of the institution's QA strategy, ensuring alignment with best practices in higher education.
  
• Oversee the preparation and submission of the institution's annual report to DHET.
  
• Provide oversight for new program development, ensuring quality and regulatory compliance.
  
• Establish a monitoring system for the continuous evaluation of academic programs and administrative processes.
  
• Lead efforts to secure and maintain program accreditation.
  
• Mentor the Quality Assurance Officer and Academic Planning Officer, ensuring alignment with institutional strategies.
  
• Foster a culture of compliance and continuous improvement across all departments.
  

Qualifications and Experience:

• Master’s degree in quality management, Higher Education, or related field (PhD preferred).
  
• At least 5-8 years of experience in a senior QA role within higher education.
  
• Strong knowledge of South African higher education regulations and experience in program accreditation.
  

Randburg, South Africa | Posted on 03/28/2025

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

The Head of Quality Assurance provides strategic leadership in managing and coordinating the institution’s Quality Assurance (QA) framework. The role ensures that academic programs, institutional processes, and administrative services comply with internal and external quality standards, particularly those from DHET and CHE.

Key Responsibilities:

• Lead the development and implementation of the institution's QA strategy, ensuring alignment with best practices in higher education.
  
• Oversee the preparation and submission of the institution's annual report to DHET.
  
• Provide oversight for new program development, ensuring quality and regulatory compliance.
  
• Establish a monitoring system for the continuous evaluation of academic programs and administrative processes.
  
• Lead efforts to secure and maintain program accreditation.
  
• Mentor the Quality Assurance Officer and Academic Planning Officer, ensuring alignment with institutional strategies.
  
• Foster a culture of compliance and continuous improvement across all departments.
  

Qualifications and Experience:

• Master’s degree in quality management, Higher Education, or related field (PhD preferred).
  
• At least 5-8 years of experience in a senior QA role within higher education.
  
• Strong knowledge of South African higher education regulations and experience in program accreditation.
  

• Carry out and oversee quality inspections during all production stages
• Ensure compliance with internal standards and customer requirements
• Collaborate with production teams to address and resolve quality issues
• Train and mentor junior Quality Control staff
• Maintain accurate quality records and inspection reports
• Identify trends and support quality improvement initiatives
• Provide hands-on support on the shop floor
• Liaise with other departments to ensure consistent quality practices
• Investigate root causes of defects and recommend corrective actions
• Monitor production processes for adherence to quality protocols
• Participate in internal and external quality audits
• Assist in updating and developing quality control procedures
• Promote a culture of excellence and continuous improvement
• Support the development and implementation of new quality initiatives
• Communicate quality expectations to the wider team

• Relevant qualification in quality management or related field
• Minimum 3 years experience in quality control, preferably in furniture or manufacturing
• Experience with leather and fabric upholstery (advantageous)
• Previous supervisory or mentoring experience
• Strong understanding of quality control standards and procedures

Position: Quality Control Lead

Location: South Africa

Industry: Renewable Energy (Wind)

Type: Full-time | Local Candidates Only

We are recruiting on behalf of a leading renewable energy powerhouse in South Africa. This role is ideal for an experienced Quality Control professional with a strong background in Independent Power Producer (IPP) projects and wind energy.

• Minimum of 5 years’ experience working on IPP renewable energy projects
  

• Proven experience in wind energy (5+ years)
  

• Owner’s Engineer experience is highly advantageous
  

• In-depth knowledge of quality control standards and procedures in energy infrastructure
  

• Strong understanding of HSE and compliance frameworks
  

• South African citizenship is required for this position
  

• Oversee and implement quality assurance protocols across project phases
  

• Ensure all work complies with project specifications, standards, and regulations
  

• Liaise with contractors, project managers, and engineering teams to maintain quality
  

• Conduct inspections, audits, and manage non-conformances
  

• Report and document findings with clear recommendations
  

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Recruiter:

West Coast Personnel

Job Ref:

JAAD03062025-1

Date posted:

Tuesday, June 3, 2025

Location:

killarney gardens, Western Cape, South Africa

Salary:

R10,000 per month

SUMMARY:

Quality Control Inspector

POSITION INFO:

Job Summary:

The Quality Control Inspector in the Plastic Injection Moulding Department is responsible for inspecting products, materials, and processes to ensure they meet quality standards and comply with industry specifications. This role includes assessing the quality of incoming materials/products, in-process products, and finished items, ensuring that defective products are identified and corrective actions are recommended.

Responsibilities:

Product Inspection:

• Perform regular quality checks on raw materials, in-process products, and finished goods to verify they meet established quality standards.
  
  

• Monitor and document injection moulding processes to ensure consistency and compliance with specifications.
  
  

• Identify defects or deviations from specifications, document findings, and report to the Quality Control Team Leader.
  
  

• Maintain accurate and detailed inspection records, including product samples and any non-conformance findings.
  
  

• Conduct and document standard tests, such as dimensional checks, visual inspections, and functional tests, using precision measuring equipment (e.g., gauges).
  
  

• Provide feedback on potential areas for improvement to production teams and support corrective action implementation.
  
  

• Work closely with production and engineering teams to address quality issues and implement solutions.
  
  

• Assist in training production staff on quality standards and inspection procedures as required.
  
  

• Ensure compliance with safety and health regulations during inspections and handling of materials.
  
  

• Matric certificate or equivalent
• Minimum 1 year of experience in quality inspection or manufacturing (injection moulding preferred)
• Familiarity with injection moulding processes and common plastic defects (e.g., flash, sink, warping)
• Ability to read and interpret technical drawings, part specifications, and inspection standards
• 1 year experience in the use of precision measuring tools, e.g.
• Vernier callipers
• Micrometres
• Height gauges
• Go/no-go gauges
• Basic understanding of quality standards (e.g., ISO 9001) and inspection procedures
• Strong attention to detail and ability to spot visual and dimensional defects*
• Physical Requirements:
• Ability to stand for long periods
• Lift parts or tools
• Comfortable working in production floor environment (hot, noisy, etc.)
• Basic computer skills for data entry and reporting*
• Good communication skills to report findings and work with production staff
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Quality Assurance
• Industries Advertising Services

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Summary:

Perform quality control checks on products before processing to ensure compliance with company standards and supplier requirements. Conduct inspections on all item being processed and address defects, deviations, or non-conformities.

Key Responsibilities:

1. Inspect products, materials before processing stage.
2. Ensuring daily demand targets of parcels being processed are met.
3. Identify and isolate non-conforming products or materials. Notify production staff and manager of quality issues.
4. Collaborate with production teams to resolve quality problems.
5. Maintain a clean and organized work environment.

Requirements:

1. High school matric.
2. 1-2 years of warehousing operations experience and knowledge of quality control principles.
3. Analytical and problem-solving skills. Attention to detail and accuracy is crucial.
4. Effective communication and teamwork skills. Ability to work in a fast-paced environment.
5. Basic computer skills (e.g., data entry, reporting).

Position Overview:
We are seeking a highly motivated and detail-oriented individual to join our team as a Quality Control Officer. To ensure that all products and processes in the power cord manufacturing environment meet the highest quality standards and are compliant with the company’s quality management system (QMS). The QA Inspector is responsible for conducting in-process inspections, random testing, system audits, and ensuring corrective and preventive actions (CAPA) are implemented and documented.

Core Activities:

1. Quality Inspections and Testing:

• Conduct regular inspections of supplier raw materials and at various stages of the manufacturing process to ensure compliance with quality standards and specifications. Perform testing and measurements using calibrated equipment to verify product functionality, safety, and reliability. Record and document inspection results, test data, and any deviations from quality standards.

1. Quality Control Procedures:
   • Develop, implement, and maintain quality control procedures and work instructions for manufacturing processes. Establish sampling plans, acceptance criteria, and inspection methods to ensure consistent product quality. Monitor adherence to quality control procedures and provide guidance to production teams as needed.
2. Non-Conformance Management:
   • Identify and document non-conformities, defects, or deviations from quality standards during inspections and testing. Investigate root causes of non-conformities and implement corrective and preventive actions to address quality issues. Track and monitor the effectiveness of corrective actions to prevent recurrence of non-conformities.
3. "Continuous Improvement Initiatives:
   • Identify opportunities for process improvements and efficiency gains in quality control procedures and manufacturing processes. Participate in continuous improvement projects and quality improvement teams to enhance product quality and reduce defects. Use quality tools and methodologies such as Six Sigma, Lean Manufacturing, and Root Cause Analysis to drive process improvements."
4. Regulatory Compliance:
   • Ensure compliance with regulatory requirements and standards related to product quality, safety, and environmental protection. Stay updated on industry regulations, standards, and quality management system requirements to ensure adherence to all applicable requirements. Collaborate with regulatory affairs and compliance teams to address any quality-related regulatory issues or requirements.
5. Documentation and Reporting:
   • Maintain accurate records and documentation of quality control activities, inspection results, test data, and non-conformities. Prepare quality reports, trend analyses, and performance metrics to track quality performance and communicate findings to management and stakeholders. Ensure documentation complies with regulatory requirements and internal quality management system (QMS) standards.

Core Decisions:

1. Acceptance of Products:
   • Decide whether to accept or reject product batches based on quality inspection results and adherence to specifications.
2. Implementation of Corrective Actions:
   • Determine appropriate corrective actions to address non-conformities, defects, or deviations from quality standards identified during inspections and testing.
3. Approval of Supplier Quality:
   • Decide whether to approve or reject suppliers based on their ability to meet quality requirements and performance standards.
4. Changes to Quality Control Procedures:
   • Decide whether to update or revise quality control procedures, work instructions, or sampling plans to improve effectiveness and efficiency.
5. Investigation of Quality Incidents:
   • Determine the root causes of quality incidents, complaints, or customer returns and decide on appropriate corrective and preventive actions.
6. Resource Allocation for Quality Improvement:
   • Decide on resource allocation for quality improvement initiatives, such as training, equipment upgrades, or process improvements. Decide on actions to ensure compliance with regulatory requirements, standards, and quality management system (QMS) requirements.

Core Capabilities:

1. Technical Competence:
   • Understanding of manufacturing processes, materials, and specifications. Proficiency in using quality control tools, equipment, and testing methods relevant to electrical components.
   • Knowledge of industry standards and regulations related to electrical product safety and quality.
2. Analytical Skills:
   • Ability to analyze data, test results, and quality metrics to identify trends, patterns, and areas for improvement.
3. Problem-Solving Abilities:
   • Aptitude for identifying root causes of quality issues and implementing effective corrective and preventive actions.
   • Capacity to troubleshoot quality-related problems and make timely decisions to address them.
4. Attention to Detail:
   • Meticulous attention to detail is crucial for conducting thorough inspections, testing, and documentation of quality control activities.
   • Ability to identify even minor deviations from quality standards and specifications.
5. Communication Skills:
   • Effective communication skills, both verbal and written, to convey quality expectations, report findings, and collaborate with cross-functional teams.
6. Quality Management System (QMS) Knowledge:
   • Familiarity with quality management principles and practices, including ISO 9001 standards and quality assurance methodologies.
   • Understanding of QMS requirements, documentation standards, and procedures for maintaining compliance.
   • Ability to ensure compliance with regulatory requirements and maintain up-to-date knowledge of industry regulations.
   • Commitment to continuous improvement and quality excellence through the implementation of quality improvement initiatives and best practices.
7. Teamwork and Collaboration:
   • Ability to collaborate effectively with production teams, engineers, quality assurance personnel, suppliers, and other stakeholders to achieve quality objectives.

Requirements:

• Quality Management or Quality Control qualification (National Diploma or higher preferred)
• Minimum 5 years of experience in the cable or electrical component manufacturing industry
• In-depth knowledge of cable manufacturing processes and quality requirements
• Proficient in the use of measurement tools (multi-meters, callipers, hi-pot testers, micrometres, etc.)
• Familiar with ISO standards (e.g., ISO 9001), Six Sigma, and Kaizen methodology
• Strong analytical and root-cause analysis skills
• Competent in drafting technical reports and documentation
• High attention to detail
• Ability to work independently and make objective decisions.
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Uncompromising integrity and commitment to quality
• Initiative-taking, assertive, and able to stand firm under pressure.