1,983 Head Of Quality jobs in South Africa

Location: Pietermaritzburg

Are you a technically minded leader ready to drive quality to the next level? Our client, a respected manufacturer, is searching for a dynamic Senior Quality Manager to join their team. This is a chance to shape processes, mentor teams, and step into a role with genuine growth potential.

You’ll work hands-on in a production environment where your expertise will make an immediate impact. You’ll be adept at driving continuous improvement through KPI development, strategic planning, and process optimization, ensuring operational excellence across the board. This is more than just a job — it’s an opportunity to build your career path into senior leadership as management transitions in the years ahead.

• Industrial Engineering background with a passion for quality management.
• Leadership experience managing at least 6–7 direct reports.
• Strong knowledge of quality processes and supply audits .
• Solid administrative and computer skills with the ability to analyse and interpret data .
• Hands-on production experience (automotive industry advantageous).
• Ambition to learn, grow, and self-manage .
• Proven ability to drive continuous improvement and optimize processes .

A forward-thinking, proactive individual who thrives on solving problems, improving processes, and leading people with at least 15 years relevant experience.

Apply today by sending your CV to:

Location: Pietermaritzburg

Are you a technically minded leader ready to drive quality to the next level?
Our client, a respected manufacturer is searching for a dynamic Senior Quality Manager to join their team. This is a chance to shape processes, mentor teams, and step into a role with genuine growth potential.

Why This Role Stands Out:

You’ll work hands-on in a production environment where your expertise will make an immediate impact. You’ll be adept at driving continuous improvement through KPI development, strategic planning, and process optimization , ensuring operational excellence across the board. This is more than just a job — it’s an opportunity to build your career path into senior leadership as management transitions in the years ahead.

What You’ll Bring:

• Industrial Engineering background with a passion for quality management.
• Leadership experience managing at least 6–7 direct reports.
• Strong knowledge of quality processes and supply audits .
• Solid administrative and computer skills with the ability to analyse and interpret data .
• Hands-on production experience (automotive industry advantageous.
• Ambition to learn, grow, and self-manage .
• Proven ability to drive continuous improvement and optimize processes .

Who We’re Looking For:

A forward-thinking, proactive individual who thrives on solving problems, improving processes, and leading people with at least 15 years relevant experience.

Apply today by sending your CV to:

Overview

Directs all activities and staff responsible for quality assurance of all products and services

Job title: Head of Quality & Compliance Assurance (Pipeline)

Job Description :

The Head of Quality Operational Compliance and Assurance will lead the charge in ensuring operations meet the highest standards of quality and regulatory compliance.

• Championing Quality and Compliance: Govern the achievement and remediation of operational and regulatory compliance requirements across VMo2 ensuring adherence to contractual obligations and industry best practices.
• Leading a Global Team: Manage and mentor a team of Quality professionals (Oversight ICOE and Ops compliance) driving a culture of excellence and continuous improvement.
• Driving Cross-functional Collaboration: Coordinate with stakeholders across the organization including the Client Capita Compliance Capita Commercial Capita Info Sec and Operations to develop and implement a comprehensive Quality improvement plan.
• Ensuring Timely Reporting: Deliver all Quality reports to the client in line with agreed SLAs and recovery dates maintaining transparency and accountability.
• Overseeing Quality Assurance: Conduct audits quality checks and routine call monitoring to identify and address non-adherence to policies and processes.
• Managing Client Escalations: Support operational leads in addressing client escalations ensuring timely resolution and delivery against agreed improvement plans.
• Assessing Change Impact: Evaluate the impact of Quality-related changes on the current operational model and contractual obligations minimizing risks and maximizing benefits.
• Establishing Governance and Accountability: Develop and maintain key governance documents including a RACI matrix for key Quality assurance processes to ensure clarity of roles and responsibilities.

• Ensuring Quality and Compliance: Take full ownership for the delivery of Quality and Quality Assurance across the global VMo2 contract ensuring adherence to contractual obligations and regulatory requirements.
• Leading and Managing: Provide line management oversight to ICOE and other senior Quality managers fostering a high-performing team and driving a culture of excellence.
• Establishing Governance: Set the strategic direction for Quality Assurance across VMo2 including developing and maintaining key governance documents that outline roles responsibilities and processes.
• Managing Risks: Proactively assess product compliance and operational risks developing and implementing risk management strategies and action plans to address areas where KPIs or contractual standards are not being met.
• Addressing Compliance Issues: Act on client and internal compliance / commercial guidance to address compliance issues including fraud contractual obligations and revenue erosion.
• Communicating Policies and Procedures: Disseminate written policies and procedures related to compliance activities collaborating with the commercial team to ensure clarity and effectiveness.
• Leveraging Technology: Explore and implement AI-powered tools and automation to enhance communication monitoring and enforcement of compliance standards.
• Analysing Data: analyse data and trends to proactively identify compliance risks and opportunities presenting findings to management and employees to drive informed decision-making.
• Collaborating with Stakeholders: Work effectively with key stakeholders across all levels of the business including SLT and SMT to identify innovative solutions cost reduction opportunities and KPI achievement strategies.
• Communicating Effectively: Communicate complex data in various formats (digital and verbal) producing compelling case studies and business cases that demonstrate clear benefits and alignment with business objectives.
• Driving Results: Maintain a delivery-based mindset balancing efficient execution with maximum output to achieve results.
• Supporting Change: Collaborate with stakeholders and operational leads on program activities supporting the impact assessment phase of changes to ensure that revenue erosion or Quality KPI risks are effectively mitigated.
• Personal Development: Take ownership of personal and professional development staying up-to-date on products services processes and industry best practices.
• Driving Innovation: Lead the development and implementation of a cutting-edge Quality and Compliance strategy leveraging data AI and automation to continuously evolve the VMO2 Capita Experience.

Minimum Requirements :

• 5 years experience in a Quality Management role with a the BPO / Call center space
• Proven leadership in Quality and Compliance: Demonstrated experience leading and managing Quality and Compliance functions within a complex fast-paced environment.
• AI and Automation Advocate: Experience exploring and AI-powered tools and automation to enhance efficiency and effectiveness of Quality and Compliance processes aligned with account plans.

• Data-driven decision maker: Strong analytical skills with the ability to interpret data identify trends and develop actionable insights to improve service quality and compliance.
• Change Management Champion: Proven ability to lead and manage change driving adoption of new technologies and methodologies to improve service delivery.
• Strategic Thinker: Capable of developing and implementing a comprehensive Quality and Compliance strategy aligned with business objectives and industry best practices.
• Exceptional Communication and Stakeholder Management: Excellent written and verbal communication skills with the ability to influence and collaborate with stakeholders at all levels.
• Customer-centric Approach: Passionate about delivering exceptional customer experiences and driving continuous improvement

• Critical Thinking and Problem-Solving: Critically analyse complex situations identify root causes and develop effective solutions to address Quality and Compliance challenges.
• Risk Assessment and Mitigation: Proactively identify and assess potential risks develop mitigation strategies and implement controls to minimize negative impacts on service quality and compliance.
• Decision-Making under Pressure: Make sound informed decisions in a timely manner even when faced with ambiguity and competing priorities.
• Balancing Innovation and Compliance: Foster a culture of innovation while ensuring adherence to regulatory requirements and industry best practices.
• Ethical Conduct and Integrity: Demonstrate unwavering ethical conduct and maintain the highest standards of integrity in all Quality and Compliance activities.

This position has supervisory responsibilities

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

Were here to help get you to your future whether its to gain worldclass customer service experience or grow with our variety of skills and experiences we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary theres no better place to be.

Our services span multiple sectors locations and businesses from retail industry healthcare government education to employment working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities amenities and multi-faceted transport options. The on-site benefits include a gym a doctor and clinic a creche multiple restaurants and food stores a pharmacy a hairdresser and a spa.

Choose Apply now to fill out our short application so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

• Your application will be reviewed.
• If your application is successful you will be invited to an interview with a member of the recruitment team.

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered

Location: Cape Town, South Africa

Time Type: Full time

Contract Type: Permanent

Required Experience: Director

Key Skills: Change Management, Corporate Communications, Apache Commons, Compensation, Civil Quality Control

Employment Type: Full-Time

Experience: years

Vacancy: 1

Job Summary / Overview

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities

Strategic Leadership

• Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
• Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
• Champion a culture of operational excellence, continuous improvement, and customer-centricity.

Quality Assurance & Compliance

• Ensure adherence to FCA regulations and conduct standards across all geographies.
• Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
• Establish proactive quality monitoring systems to identify risks and improvement opportunities.

Technology & Automation

• Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
• Identify and implement automation opportunities to reduce manual effort and improve accuracy.
• Leverage data intelligence to inform strategic decisions and client reporting.

Client & Stakeholder Engagement

• Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
• Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
• Host client visits and showcase quality capabilities and innovations.

Financial Management

• Own the quality function's budget, forecasts, and ROI targets.
• Provide financial insights and recommendations to improve cost efficiency and service value.
• Track and report on financial performance of quality initiatives.

Team Development & Culture

• Lead, coach, and develop a global team of quality professionals.
• Foster a high-engagement, people-first culture with strong recognition and development programs.
• Ensure compliance with data protection, security, and fraud prevention policies.

Qualification & Experience

• Minimum 10 years in a senior quality leadership role, preferably in BFSI.
• Proven experience managing quality across multiple geographies.
• Strong understanding of FCA regulations and conduct risk.
• Lean Six Sigma Black Belt certification (preferred).
• Expertise in COPC standards and QA methodologies.
• Demonstrated success in implementing QA technologies and automation.
• Financial acumen with experience in budgeting, forecasting, and ROI analysis.
• Exceptional stakeholder management and communication skills.

Required Technical Skills

• Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
• Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and be able to explain this to different audiences

Randburg, South Africa | Posted on 03/28/2025

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

The Head of Quality Assurance provides strategic leadership in managing and coordinating the institution’s Quality Assurance (QA) framework. The role ensures that academic programs, institutional processes, and administrative services comply with internal and external quality standards, particularly those from DHET and CHE.

Key Responsibilities:

• Lead the development and implementation of the institution's QA strategy, ensuring alignment with best practices in higher education.
  
• Oversee the preparation and submission of the institution's annual report to DHET.
  
• Provide oversight for new program development, ensuring quality and regulatory compliance.
  
• Establish a monitoring system for the continuous evaluation of academic programs and administrative processes.
  
• Lead efforts to secure and maintain program accreditation.
  
• Mentor the Quality Assurance Officer and Academic Planning Officer, ensuring alignment with institutional strategies.
  
• Foster a culture of compliance and continuous improvement across all departments.
  

Qualifications and Experience:

• Master’s degree in quality management, Higher Education, or related field (PhD preferred).
  
• At least 5-8 years of experience in a senior QA role within higher education.
  
• Strong knowledge of South African higher education regulations and experience in program accreditation.
  

Job Purpose

To lead, manage, and maintain the site's Food Safety Management System (FSMS) and Quality Management System (QMS) in compliance with ISO 22000, ISO/TS , FSSC including additional requirements), and ISO The QA/QC Manager ensures product safety, quality assurance, laboratory accuracy, and regulatory compliance, while driving continuous improvement.

Key Responsibilities

• Maintain and continually improve the FSMS in compliance with standards.
• Lead HACCP/Food Safety Team meetings and updates.
• Ensure PRPs (cleaning, pest control, hygiene, water, utilities, building integrity) are effectively implemented.
• Conduct internal audits, GMP inspections, and prepare for external certification audits.
• Manage product recall/withdrawal procedures and mock recall testing.
• Oversee supplier approval and raw material verification.
• Drive corrective and preventive actions (CAPA).
• Promote a food safety culture by training staff on compliance, standards, and best practices.
• Ensure accuracy and reliability of laboratory results.
• Maintain compliance with ISO 17025 requirements (validation, calibration, traceability, proficiency testing, measurement uncertainty).
• Review and approve test reports and certificates of analysis.
• Train laboratory staff and monitor competency.
• Coordinate training and awareness programs for site employees.
• Act as the site representative during all external audits (FSSC, SANAS, customer, regulatory).

• Biotech/Food Technologies Degree (Essential)
• FSSC 22000 Lead Auditor Certification (Essential)
• ISO 17025 Introduction & Implementation (Essential)

• QA/QC Manager from Grain Milling Industry with 3-5 years in both roles
• QA/QC Managers from FMCG food producing sites

Skills & Competencies

• Strong understanding of ISO 22000, ISO/TS , and ISO/IEC 17025 standards and their application.
• Understanding of grain milling and baking processes (desirable).
• Understanding and implementation of HACCP principles, PRPs, OPRPs, CCPs, and FSMS effectiveness.
• Experience in supplier compliance and quality systems management.
• Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
• Ability to verify compliance through GMP inspections and site audits.
• Ability to plan, lead, and execute internal, external, and supplier audits.
• Method validation, calibration, traceability of measurements, and uncertainty.
• Control of test and calibration methods for flour and wheat quality.
• Ensuring personnel competence, impartiality, and laboratory management system compliance.
• Strong coaching and training capability
• Data analysis of lab, process, and product performance results.

We're Hiring: Quality Control (QC) Consultant

Location:
Johannesburg (Hybrid options available)

Salary:
R16,500 basic (p/m) + incentives

Closing Date:
08 September 2025

At
IPS Health & Wellness
, we're looking for a detail-driven
Quality Control Consultant
to join our dynamic QC team. This is
not a lab or product QC role
– instead, you'll be at the heart of ensuring our customer interactions are professional, compliant, and aligned with our standards.

What you'll do:

• Listen to and analyse call recordings across Sales, Client Care, Lead Generation, and Retentions.
• Provide constructive feedback to consultants and managers to drive performance.
• Verify and enhance QC notes with insights that capture the consultant's perspective.
• Recommend improvements to scripts, compliance adherence, and overall customer experience.

What we're looking for:

• A
  Bachelor's degree (3 years minimum)
  .
• Strong communication skills in
  English and Afrikaans
  (other languages are a plus).
• Someone who is objective, trustworthy, and discreet.
• Analytical thinker with a sharp eye for detail.
• Comfortable with call monitoring and quality assurance tools.
• Organised, innovative, and able to work independently and in a team.
• Knowledge of call centre operations and compliance requirements.

Why join us?

• Work 08:00 – 16:30 with
  flexitime
  available after probation (3 months).
• Remote work
  opportunities based on performance.
• A supportive, growing environment where your feedback directly impacts the customer journey.
• Employment equity principles apply – we strongly encourage applications from designated groups and candidates with disabilities.