477 Head Of Operations Benelux jobs in South Africa

We're looking for a
Business Operations Manager
to help streamline day-to-day operations, improve internal systems, and support key client projects. This role combines organization, communication, and problem-solving to keep both internal and client-facing initiatives running smoothly.

Apply here:

Key Responsibilities:

• Conduct research and compile insights into clear, actionable summaries for business and client use.
• Transform notes, outlines, and meeting discussions into professional slide decks and documentation.
• Maintain and update performance dashboards and operational trackers using tools like Google Sheets, Notion, or Pipedrive.
• Develop and manage standard operating procedures (SOPs) to support consistent, efficient workflows.
• Coordinate scheduling, prepare meeting materials, and follow up on action items to ensure priorities stay on track.
• Support financial administration, including basic invoicing and record updates.

Ideal Candidate:

• Strong organizational and analytical skills with excellent attention to detail.
• Experience managing multiple projects and deadlines in a fast-paced environment.
• Proficient with productivity and project management tools (e.g., Google Workspace, Notion, Pipedrive, or similar).
• Exceptional communication and documentation skills.
• Self-starter who thrives in a remote or cross-functional team setting.

Closing Date

2025/10/31

Reference Number

COR

Job Title

Institutional Business Operations Manager

Job Type Classification

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town / City

Cape Town

Job Description

To lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution. This role ensures that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company's standards. The role will also ensure that systems, workflows, and operational processes are continuously reviewed and improved, leveraging off innovation where appropriate across all client delivery and new business activities.

In addition to leadership responsibilities, the incumbent will be expected when necessary to actively contribute to hands-on task delivery as a flexible team member, particularly during periods of high demand or capacity constraints, to ensure deadlines are met and service excellence is maintained.

Duties and Responsibilities

Team Leadership & People Management:

• Manage a team including Client Associates, Communications Specialist, Presentation Co-ordinators, Event Co-ordinator, Data Analyst.

• Set clear objectives, provide coaching and feedback, conduct performance reviews, and drive a culture of high standards and collaboration.

• Monitor team workload and reassign resources as needed to meet business priorities.

• Collaborate proactively with other senior team members to ensure a seamless workflow within the wider team and foster effective collaboration with other departments where needed to ensure alignment and efficient cross-functional delivery. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow- up to ensure resolution.

Client Associate Oversight:

• Oversee day-to-day execution of all client deliverables including reports, meeting packs, onboarding documentation and FICA/AML requirements, DDQ's, tenders, ad hoc requests and completion of databases.

• Ensure accuracy, consistency, and timely delivery across all outputs.

• Develop service-level expectations and task tracking for better visibility and accountability.

Communications & Content Delivery:

• Work closely with the Communications Specialist to maintain and improve client content quality.

• Ensure consistent brand tone and language across platforms.

• Deliver accurate, timely communication to internal and external stakeholders. This includes ensuring a communications pipeline is maintained and monitored, with clear timelines for all re-occurring and ad hoc communications.

Presentation & Visual Material Coordination:

• Supervise Presentation Co-ordinators to maintain visual standards across all decks and presentation material.

• Support preparation of pitch decks, reviews, and bespoke client content.

• Obtain regular feedback from stakeholders with a view to continuously improving the quality of presentations and refinements of process where needed.

Event Management Oversight:

• Support and guide the Event Co-ordinator in planning, project managing and executing all client events.

• Ensure events align with client strategy and brand positioning.

• Review post-event insights and feedback to improve future planning.

Data, Reporting & Management Information:

• Oversee the Data Analyst to produce and maintain management dashboards and client analytics.

• Develop regular reporting that informs client trends, team performance, and project progress.

• Use data insights to inform improvements in service delivery, efficiency, and risk management.

• Ensure that team members, where applicable, are inputting data timeously to enable accurate, timely and integrated management information

Project & Process Management:

• Own the pipeline of strategic and operational projects within the CIB team.

• Drive execution of key initiatives such as onboarding redesign, report automation, FFS, system.

• Track progress, manage stakeholders, and mitigate risks to delivery timelines. Ensure all cross-functional teams are engaged early in projects, identify impacts on their areas, and provide the necessary inputs and deliverables to enable successful implementation.

• AI integration and adoption.

Additional Responsibilities:

• Act as the escalation point for service delivery issues across the client team.

• Identify and implement opportunities to improve workflows and leverage technology.

• Collaborate cross-functionally with Investments, Compliance, IT, Finance, Implementation, Operations and Marketing. Ensure appropriate cross-functional SLAs are in place, monitored and complied with.

• Promote a culture of learning and knowledge sharing within the team and cross-functionally

• Assist with task delivery, particularly within the CA Team, when necessary

Ideal Experience

• 10+ years' experience in a client service or operations leadership role within investment management or financial services.

• Proven experience managing teams across multiple workstreams.

• Strong familiarity with client-facing deliverables, reporting tools, CRM systems and events.

Ideal Qualifications

• A Bachelor's degree in Business and/or Finance

Most Important Attribute

• Good people manager.

• Strong project and workflow management capability.

• Excellent communication, delegation, and interpersonal skills with the ability to engage stakeholders at all levels, from junior team members to senior leadership.

Systems Knowledge

• MS Office – Outlook, Excel, and Word

• Knowledge of the Salesforce system would be an

As our third-party due diligence business continues to grow rapidly, Control Risks is looking for a proactive and highly organized professional to play a key role in ensuring smooth project delivery and operational excellence. This position offers the opportunity to work closely with clients, internal teams, and external partners, helping to streamline processes, improve efficiency, and support our growth journey.

Key Responsibilities
Client Project Coordination

• Serve as the first point of contact for client task management, processing and recording client orders in our internal system.
• Escalate unclear or complex requests to the appropriate stakeholders.
• Support the team with day-to-day operational tasks and help resolve issues as they arise.
• Maintain and regularly update client-specific and general project trackers.

Financial & Administrative Support

• Assist with accurate preparation of client invoices and review incoming invoices.
• Generate internal and external reports on database usage.
• Manage the subcontractor purchasing process, including verifying data accuracy for purchase orders and supplier invoices.
• Contribute to the continuous improvement of purchasing and expense processes.

Stakeholder & Team Support

• Take operational ownership of key aspects of client delivery, including implementing contingency plans when needed.
• Draft and manage clear written communications with external stakeholders.
• Escalate technical issues and proposed solutions through appropriate channels in a timely manner.

Operational Excellence

• Maintain accurate and up-to-date client records and service tracking.
• Provide usage and performance reports and key project details to clients as required.

Requirements
Essential

• Excellent face-to-face communication skills
• Strong track-record of problem solving, including in a multi-stakeholder environment.
• Experience in Microsoft Office - especially Excel
• Experience in SharePoint and Microsoft Teams
• Attention to detail
• Excellent time management and prioritisation
• Confident to raise concerns and discuss solutions

Preferred

• Customer service and/or customer complaints experience
• Experience communicating remotely across jurisdictions via video call.
• Education or work experience in compliance or business intelligence sector
• Prior experience of using internal enterprise systems

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks SA is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the company. Control Risks SA retains the right not to make an appointment and to verify all information provided by candidates.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Our Company:
At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you

, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how 's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics, visit

Your Role at

:
We are seeking a highly analytical, proactive, and detail-oriented
Business Operations Senior Analyst
to support the optimization and efficiency of our Finance organization. This role is critical to ensuring the smooth cross-functional operations across all Finance functions and throughout the global organization. The successful candidate will work closely with leadership to streamline processes, drive operational improvements, provide effective enablement on processes, report metrics and KPIs and ensure alignment and integration across finance and adjacent business units.

What You'll Do:

• Process Optimization & Standardization: Analyze existing workflows across Finance functions (e.g., FP&A, Accounting, Tax, Treasury, Audit, etc.), identify inefficiencies, and lead initiatives to streamline and standardize processes.
• Cross-Functional Coordination: Act as the central point of contact between Finance sub-functions and other business units (e.g., HR, IT, Procurement) to ensure seamless collaboration and information flow.
• Operational Metrics & Reporting: Develop, maintain, and report key performance indicators (KPIs) and dashboards to track performance and progress of ongoing initiatives and processes.
• Project Management: Lead and support cross-functional projects from planning through execution. Ensure milestones, deliverables, and timelines are met.
• Change Management: Support the Finance team through operational changes, including system implementations, reorganizations, or policy updates by developing communication plans, training materials, and feedback loops.
• Continuous Improvement: Identify opportunities for automation, enhanced controls, and improved resource utilization. Work with Finance leadership to drive a culture of continuous improvement
• Documentation & Governance: Maintain clear documentation of key processes, workflows, and controls to support compliance, scalability, and knowledge transfer.

What You Have:

• Bachelors Degree
• 4-10 years of professional experience
• Experience in Accounting, Financial Operations, Financial Systems, preferred
• Project or Program Management experience
• Strategic thinker with a hands-on approach
• Comfortable working in a fast-paced, ambiguous environment
• Strong interpersonal and influencing skills
• Passion for operational excellence and data driven decision-making

Benefits:

• Hybrid, Casual work environment

• Unlimited PTO policy

• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development

• Learning the advanced partnership automation products

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Restricted Stock Units

• 3-year vesting schedule pending Board approval

• Internet Allowance

• Fitness club fee reimbursements
• Technology Stipened
• Primary Caregiver Leave
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

is proud to be an equal opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
_Hybrid

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

Job Description

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

Key Responsibilities

Dealer & Partner Management

Manage end-to-end dealer and partner onboarding processes

Maintain accurate dealer database records and ensure data completeness

Monitor onboarding efficiency and adherence to SLA requirements

Financial Operations

Process timely and accurate payments to dealers and partners

Ensure payment processing meets agreed service level agreements

Resolve payment disputes and maintain high payment accuracy standards

Reporting & Analytics

Deliver comprehensive monthly sales reports and insights to stakeholders

Collaborate with MI department to enhance reporting capabilities and analytical insights

Ensure accurate and timely report delivery to support business decision-making

Process Optimization & Sales Enablement

Identify opportunities to streamline sales operations and improve efficiency

Develop and implement sales enablement strategies in collaboration with cross-functional teams. Optimize resource utilization and support training initiatives

Team Support

Provide comprehensive operational support to the sales team

Resolve operational issues promptly to maintain sales team satisfaction

Act as a liaison between sales and other departments

Success Metrics

Onboarding efficiency and SLA compliance

Payment accuracy and processing timeliness

Report delivery accuracy and schedule adherence

Process improvement implementation

Team satisfaction scores

Issue resolution turnaround times

Note: This role may evolve to meet changing business needs and strategic priorities.

Ideal Candidate

Seeking a proactive professional with strong analytical skills, attention to detail, and experience in business operations.

Skills Summary

Technical & Systems

• Advanced Excel/spreadsheet proficiency and database management
• CRM and ERP systems experience with payment processing capabilities
• Business intelligence tools (Power BI) and data analysis skills

Analytical & Reporting

• Data interpretation, trend identification, and actionable insights generation
• Comprehensive report writing and data visualization abilities
• KPI tracking and statistical analysis of sales metrics

Communication & Collaboration

• Cross-functional teamwork with sales, finance, and MI departments
• Stakeholder management and professional written communication
• Presentation skills and customer service orientation

Organisational & Administrative

• Project management and time management to meet SLA requirements
• Exceptional attention to detail and process documentation skills
• Problem-solving and dispute resolution capabilities

Business & Soft Skills

• Sales operations knowledge with understanding of dealer/partner relationships
• Financial acumen in payment processing and compliance
• Adaptability, initiative, reliability, and critical thinking abilities

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Why this role stands out:

• Drive real outcomes: qualified leads at target cost and quality.
• Control the machine: delivery, reporting, accountability.
• Build and enforce systems that scale, not busywork.
• Gain specialized knowledge in healthcare and ABA therapy marketing.
• Work with the CEO weekly for alignment, mentorship, and speed.
• Earn executive trajectory: Ops Director to COO or division lead based on performance.
• Stack resume wins with hard numbers that prove impact.

What you will do:

• Own delivery:
   complete every task on time and hit CPL and lead quality targets.
• Enforce SOPs:
   fix gaps fast and standardize best practices.
• Build dashboards and reports that show ROI at a glance.
• Hold the team to deadlines and standards; coach up or escalate out.
• Spot problems before clients do; execute prevention plans.
• Protect a high-performance culture with clear goals and consequences

What you bring:

• Proven success leading operations in an agency or B2B services environment.
• Obsession with outcomes, clarity, and speed.
• Strong planning and prioritization; you turn targets into step-by-step execution.
• Direct communication; you make complex metrics simple.
• Located in the USA, South Africa, or LATAM for time zone alignment.

How to apply:

• Send your resume.
• Include a 2-minute Loom that explains a system you built that drove measurable results.
• Add a short write-up of your proudest operations win with numbers.

Apply if you can take chaos, create clarity, and drive real results.

Company Description

Welcome to Select PLUS, your trusted partner in personal protective equipment (PPE) services. At Select PLUS, we specialize in providing innovative management solutions for the procurement and record-keeping of PPE, tailored to meet the unique needs of our diverse clientele. Our partnership-based approach ensures comprehensive solutions that prioritize safety and compliance. We serve various industries including mining, petroleum, agriculture, corporate, and security, with a commitment to excellence and customer satisfaction driving everything we do.

Role Description

This is a full-time on-site role for an Operations Director. The Operations Director will be responsible for overseeing daily operations, managing budgets, analyzing operational performance, and ensuring customer satisfaction. The role requires team management, strategizing for efficiency improvements, and ensuring compliance with safety and regulatory standards. The Operations Director will work closely with different departments to enhance productivity and promote a culture of well-being in the workplace.

Qualifications

a) Matric Essential

b) Business Management Diploma/Degree or relevant degree

c) Post Management qualification in Business Management

Experience

a) 10 years extensive experience in similar field

b) Proven managerial experience a must

c) Extensive knowledge of Syspro

d) Excellent customer service

Other Attributes

a) Good organising skills

b) Deadline orientated and ability to work under stress

c) Ability to work independently

d) Ability to communicate with people at all levels

e) Time Management and planning skills

f) Problem Solving skills

g) Excellent interpersonal skills

h) Be prepared to travel

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, currently has a vacancy for a Regional Operations Director based at our Head Office in Centurion Gauteng, South Africa.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Regional Operations Director plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Purpose of Position

The Operations Director manages the provision of quality contractual and ad-hoc cash solution services to customers within the business unit, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Main Responsibilties

Effective management of the financial performance

Revenue Growth:

• Organic Growth achieved against budget

Gross Margin Improvement:

• Direct Labour control / % improvement
• Direct Other cost reduction / % improvement

Pbita improvement / budget achievement:

• Escalations achieved against budget

CT Register:

• Maintain a up to date contract register of your business
• Confirm monthly invoicing against the contract register

Overhead cost control:

• Overhead % compared with budget
• Overhead cost reduction
• Number of claims / claim value reduction

Manage cash flow:

• DSO management
• Debt increase beyond 60 days
• Bad debt movement into 180 days
• Capex spent vs. Budget

Effective management of staff within the function and the regional teams

Effective Organisation

• Regional and Branch organizational structure fully staffed,
• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with management
• team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback

Staff Development:

• Succession Planning in place, updated and practiced
• Determine training needs for direct reports (in line with training and HR policy). Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
• In conjunction with the National Operations Training Manager, ensure operations training is sufficient and effective

Leadership

• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold management team meetings and communicate to all regional operations director and their staff through those briefings

Engagement

• Ensure maximum participation in Employee survey and action planning
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations

Effective management of operations

Customer Focus:

• Retention and customer satisfaction ratings improved
• Proportion / % of contracts lost reduced
• Undertake regular and consistent customer visit and assess performance
• Monitor customer service levels

Quality of Service:

• Quality Audit rating, correction plan in place and implemented
• Streamlining of business processes to minimize waste and duplication and enhanced efficiencies

Shared Best Practice:

• Specific examples of implementation of BP from other regions

Goal setting

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives

Effective management of business development function

Progress / success regardinf new business achieved vs. Budget

• Large bid participation
• Identification of new customers and business opportunities

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting /committee /representative /management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Ideal Candidate

Qualifications & Experience

• Tertiary qualification in line with a BCom (or equivalent) qualification an advantage
• PSIRA Grade A (Registered Security Service Provider)
• Minimum 5-10 years experience in general management
• Experience of multi-site management

Skills & Attributes

• Proficient in Computer Literacy (MS Office / ChromeOS)
• Leading People
• Managing Professionally
• Managing Conflict
• Excellent Communication (Written and Verbal)
• Negotiation
• Delivery Strategy
• Customer Thinking
• Collaborating and Co-operating
• Relationship Building
• Innovation
• Awareness of Market Environment

Package Description

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage

Intelligence Measurements and Reporting

• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
  Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
  To provide more insights into the ways to target customers

Operational Planning and Management

• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs