784 Hardware Support jobs in South Africa

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

• Computer Literacy (MS Office)
• Strong Administrative skills
• Goal and target driven
• Outstanding organizational and coordination abilities
• Good business sense
• Excellent communication and problem-solving skills
• Customer Care
• Ability to work well in a fast-paced environment
• Basic knowledge of quoting, billing, and invoicing processes

• Efficiently plan and coordinate new installations, ad-hoc installations, de/re installations and repair services for all clients across all Optix product ranges where required.
• Perform sufficient troubleshooting steps before arranging an onsite technician for any type of repair work.
• Ensure successful implementation and repair services of all Optix product ranges within all client organizations.
• Addressing technical issues that may arise during deployment or repair work and escalate when necessary.
• Ensure regular feedback is provided to clients on individual project & task status.
• Dealing with client complaints and escalate to management when required.
• Promptly processing new & existing tickets generated by the ticket system, ensuring they are updated at all times and completed within the given timeframes set by the system or management.
• Accurately quote de/re-installation and repair services and submit to Accounts for invoicing upon job completion.
• Coordinate the booking-in of faulty Optix products with the Engineering Department and follow up to ensure timely turnaround.

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

JOB DESCRIPTION

Job Title:

Hardware Support Consultant and IT

Department:

Hardware Department

Main purpose of the Job:

Responsible for installing and supporting Donkerhoek Data hardware, assists with maintenance and installations of computers, printers and networks and related software products to clients.

Duties and Responsiblities:

Hardware & Software support:

First and second line support on all Donkerhoek Data hardware, as well as related software. This includes fault finding and solving of problems that clients are experiencing.

Manage the following up of clients dealt with on support issues.

Assist support consultants / agents in any hardware related queries that they need assistance with.

Testing: Assist with testing of Donkerhoek Data hardware and related software.

Hardware installations:

Installations of Donkerhoek Data hardware and software products and related admin e.g. Licences, parameters etc.

Checking of shortcuts, network links and printers used by relevant hardware and software.

Installations on site, thus travelling is often necessary.

Preparation of installation package for new installations (manuals, testing of readers etc)

Arranging site survey and installation dates with clients.

Arranging dates with clients with regards to call outs.

Following up of clients for the first month after initial installation to ensure that they are satisfied.

Checking setups of new client.

IT:

Install and configure computer systems, hardware, software, printers, and peripherals.

Monitor and maintain IT infrastructure for optimal performance.

Diagnose and troubleshoot hardware and network issues efficiently.

Implement security measures to safeguard company data.

Perform routine system maintenance and upgrades.

Provide technical support to clients and internal teams.

Familiarity with cybersecurity principals

Training:

Individual training of clients.

Presenting training classes for a group of clients. Includes setting up PCs, co-ordinating

necessary refreshments and printing manuals.

Presenting hardware training on all readers (and how it relates to our software) to all support

consultants including agents.

Other duties:

• Assisting with writing manuals.
• Assist with research and development
• To assist with related functions required to perform the above tasks.
• To perform any other reasonable duties as directed by Management.
• To be available to work overtime at the request of Management.
• To assist with special projects.
• Ensure that the confidentiality of all clients data is maintained at all times.
• Ensure that your tickets are updated with sufficient details and all admin tasks are always up to date.

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Recruiter:

Vine Recruitment

Job Ref:

CPT /AE

Date posted:

Monday, July 7, 2025

Location:

Klapmuts, South Africa

SUMMARY:

Hardware Support Consultant and IT

To install, support, and maintain our clients Data’s hardware and related software solutions for clients. The role includes on-site installations, IT infrastructure maintenance, client training, and first- and second-line technical support.

POSITION INFO:

Location: Simondium, Klapmuts, Western Cape

Minimum Requirements

Education:

• Matric (Grade 12) required
• IT-related certification or diploma (e.g. A+, N+, MCSE, or similar) preferred
  
  

• 1–2 years in a technical support or IT technician role
• Experience with hardware installation and network troubleshooting
• Customer-facing experience is a strong advantage
  
  

• Installation and configuration of PCs, printers, and peripherals
• Troubleshooting hardware and software issues
• Familiarity with Windows OS, networking protocols, and basic cybersecurity principles
• Understanding of licensing, network mapping, and administrative tools
  
  

• Strong diagnostic and problem-solving skills
• Ability to support multiple hardware/software systems
• Basic knowledge of IT infrastructure and system security
  
  

• Good communication and interpersonal skills
• Self-motivated and proactive
• Team player who can also work independently
• Strong time management and organisational skills
• Customer-service orientation
  
  

• Provide first- and second-line support for hardware and software
• Resolve technical issues remotely and on-site
• Follow up with clients to ensure issue resolution and satisfaction
  
  

• Perform hardware/software installations on client sites
• Prepare and verify installation packages
• Coordinate installation and call-out dates
• Perform post-installation checks and follow-ups
  
  

• Maintain and monitor internal IT systems
• Perform system upgrades and backups
• Implement basic cybersecurity measures
• Support internal users and infrastructure
  
  

• Conduct individual and group training for clients
• Train support consultants on hardware usage
• Assist with documentation, manuals, and research
  
  

• Keep support tickets and admin up to date
• Handle special projects and R&D tasks as needed
• Maintain confidentiality of client data
• Be available for overtime work when required
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!

Apply

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!

Apply

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!