1,502 Hardware Specialist jobs in South Africa
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Head of Support Services @ Outsource-X South Africa | Human Resource Development
Job Summary: Technical Support (Tier 1) – VoIP Solutions
Location: Somerset West
Department: Customer Support
Position Type: Permanent
Schedule: Rotating Shifts (24/7 availability)
Role OverviewA customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.
Key Responsibilities- Provide Tier 1 technical support for VoIP systems.
- Troubleshoot platform and network performance issues.
- Recreate customer environments to test and resolve issues.
- Assist with system updates, configuration, and performance monitoring.
- Maintain clear communication with customers regarding issue status.
- Collaborate with internal teams to improve processes and customer experience.
- 2–3 years in customer service or call center, preferably in Telecom/IT .
- Strong knowledge of network architecture and VoIP technologies .
- Proficient in Linux CLI and database troubleshooting.
- Familiar with IP phones, ATA adapters, softphones, and networking.
- CCNA, CCNP, JNCIA, JNCIP (not mandatory but advantageous)
- Clear and effective communication
- Strong problem-solving and analytical skills
- Detail-oriented and organized
- Good time management in fast-paced environments
- Proactive, self-driven, and a collaborative team player
- Entry level
- Full-time
- Information Technology
- Outsourcing and Offshoring Consulting
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
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Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr
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Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
#J-18808-Ljbffr