589 Hardware Maintenance jobs in South Africa

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

What you’ll do

The work will be varied, and some will be project based. The project focus will be directed by CIG’s Senior Management Team and will be in addition to supporting the wider business with ‘BAU’ activities as required and directed by your line manager.

Duties include:

• You will conduct periodic risk assessments in line with regulatory requirements and CIL’s quality standards.Undertake and document an effective customer risk assessment in line with the appropriate risk rating of the account
• Collect and assess CDD / EDD in line with CIL’s regulatory policy requirements
• With the implementation of our new iDCRM system, review and update where necessary our client and introducer records to ensure their roles and relationships are accurately reflected on the system
• Liaising and responding to clients and introducers within the scope of project requirements
• You will be actively involved in a variety of team and company projects that will ensure regulatory adherence to AML CFT legislation, provide quality services to our clients and introducers and support the wider Investment Operations teams.
• You will be required to conform to the Company’s AML procedures and guidelines at all times
• You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

Technical Skills

Professional Knowledge

Application of Professional Knowledge

Ability to interpret AML/CFT regulatory obligations and apply in a practical and pragmatic manner.

Awareness of current regulatory and group AML/CFT requirements.

Awareness of AML/CFT transactional activity regulatory standards and requirements

Apply knowledge and professional judgement when undertaking client risk assessments and document fully throughout the life of the client relationship.

Demonstratable experience in conducting customer due diligence (CDD) and enhanced due diligence (EDD) processes.This includes collecting and assessing CDD/EDD against regulatory policy requirements in line with a risk-based approach.

Ability to validate and verify Source of Funds and Source of Wealth requirements with the ability to validate and verify both using independent sources.

Apply knowledge to conduct new business risk assessments with due regard to regulatory requirements and quality standards set by the regulator and CIG policies and procedures.

Articulate and communicate with fact and confidence to clients and stakeholders regarding CDD/EDD deficiencies identified as part of the review process.

Understand and apply client risk assessment standard methodology; identifying and recommending any incidences where standards could be challenged based on a structured, thought-out risk-based approach.

Identifying and assessing high risk indicators and mitigating where appropriate through the client risk assessment.

Ability to undertake and document an effective customer risk assessment resulting in an appropriate risk rating.

Document and record full assessment including all risk factors and mitigating factors that were considered to determine final risk rating.

• Be educated to degree level and/or have an AML or Compliance Qualification would be advantageous
• Be detail orientated, with a high degree of accuracy
• Strong IT skills are desired in all Microsoft applications
• Strong organisational and time management skills
• Consistently perform allocated tasks promptly within deadlines and to a high standard
• Strong client communication skills (verbal and written)
• Be understanding of the importance of responding promptly to customer queries and providing timely feedback
• Promote trust in the workplace through open and honest communication with colleagues
• Be able to effectively prioritise workloads based on customer and regulatory requirements
• Inspire and motivate co-workers by maintaining a positive attitude
• Think outside the box’ to find a solution when a problem has been identified
• Remain task focused to end result
• Strong client communication skills (verbal and written) in relation to complex but routine matters

At Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man, we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.

At Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.

We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.

If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.

• Transparent Communication : Embrace open dialogue and transparency. Your voice matters!
• Excellence Commitment: Keep promises, deliver quality work, and take ownership.
• Respectful Collaboration: Value diverse perspectives through constructive discussions.
• Result Recognition: Celebrate success and take pride in your impact.
• Team Synergy: Stand by your decisions, support your team, and take pride in our collective achievements.

Don’t just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!

It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.

Overview

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them. In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

• A proven minimum experience of 2-4 years as a Technical Support Agent
• Relevant tertiary qualification in information technology, Computer Science or relevant field
• Experience working with APIs and system integrations
• Experience in dealing with payment gateways is a nice to have (not a requirement)
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes
• An ability to assist other engineering teams and merchants in their integration of our services
• The ability to work shifts and stand by as Our TSE team provides 24/7 support
• A good understanding of computer systems, mobile devices, and other technical products
• The ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving skills
• An ability to work under pressure, particularly when dealing with times of high demand
• The ability to provide step-by-step technical help, both written and verbal

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards.

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here!

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First Name *

Last Name *

Preferred First Name

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you based in Cape Town or willing to relocate to Cape Town upon successful application? * Select.

Will you be willing to work a minimum of 3 days in office? * Select.

Are you willing to work 24h shift rotations? * Select.

What is your highest qualification? (eg. Bachelor's Degree, Diploma, Certificate) *

LinkedIn Profile *

What is your most recent salary (Cost to Company)? *

What is your desired salary (Cost to Company)? *

Race *

Nationality *

Do you have any restraint of trade that may impact this application? * Select.

If someone referred you to this position please state their name and surname. If no one referred you the please type 'NA' *

I consent to Ozow receiving and processing my personal information and special personal information (as defined in the Protection of Personal Information Act 2013 (“POPI”)) for purposes of this application and in the recruitment process in general. I confirm that the personal information and any special personal information I am providing to Ozow is accurate and up to date. I confirm that I have read and agree to Ozow’s Privacy Policy - * Select.

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

You are an ideal candidate if you have:

• A proven minimum experience of 2-4 years as a Technical Support Agent
• Relevant tertiary qualification in information technology, Computer Science or relevant field
• Experience working with APIs and system integrations
• Experience in dealing with payment gateways is a nice to have (not a requirement)
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes
• An ability to assist other engineering teams and merchants in their integration of our services
• The ability to work shifts and stand by as Our TSE team provides 24/7 support
• A good understanding of computer systems, mobile devices, and other technical products
• The ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving skills
• An ability to work under pressure, particularly when dealing with times of high demand
• The ability to provide step-by-step technical help, both written and verbal

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional?Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life atOzow, head over to our Careers Page here!

Create a Job Alert

Interested in building your career at Ozow? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you based in Cape Town or willing to relocate to Cape Town upon successful application? * Select.

Will you be willing to work a minimum of 3 days in office? * Select.

Are you willing to work 24h shift rotations? * Select.

What is your highest qualification? (eg. Bachelor's Degree, Diploma, Certificate) *

Please confirm your notice period. (30/60/90 days or 1/2/3 calendar months) *

LinkedIn Profile *

What is your most recent salary (Cost to Company)? *

What is your desired salary (Cost to Company)? *

Race *

Nationality *

Do you have any restraint of trade that may impact this application? * Select.

If someone referred you to this position please state their name and surname. If no one referred you the please type "NA" *

I consent to Ozow receiving and processing my personal information and special personal information (as defined in the Protection of Personal Information Act 2013 (u2018POPIu2019)) for purposes of this application and in the recruitment process in general. I confirm that the personal information and any special personal information I am providing to Ozow is accurate and up to date. I confirm that I have read and agree to Ozow’s Privacy Policy - * Select.

Head of Support Services @ Outsource-X South Africa | Human Resource Development

Job Summary: Technical Support (Tier 1) – VoIP Solutions

Location: Somerset West

Department: Customer Support

Position Type: Permanent

Schedule: Rotating Shifts (24/7 availability)

A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.

• Provide Tier 1 technical support for VoIP systems.
• Troubleshoot platform and network performance issues.
• Recreate customer environments to test and resolve issues.
• Assist with system updates, configuration, and performance monitoring.
• Maintain clear communication with customers regarding issue status.
• Collaborate with internal teams to improve processes and customer experience.

• 2–3 years in customer service or call center, preferably in Telecom/IT .
• Strong knowledge of network architecture and VoIP technologies .
• Proficient in Linux CLI and database troubleshooting.
• Familiar with IP phones, ATA adapters, softphones, and networking.

• CCNA, CCNP, JNCIA, JNCIP (not mandatory but advantageous)

• Clear and effective communication
• Strong problem-solving and analytical skills
• Detail-oriented and organized
• Good time management in fast-paced environments
• Proactive, self-driven, and a collaborative team player

• Entry level

• Full-time

• Information Technology

• Outsourcing and Offshoring Consulting

Overview

We are an international video-centric AIoT solution and service provider, delivering advanced security technologies to businesses and organizations across South Africa. We are seeking a Technical Support Engineer to provide expert support, installation assistance, and maintenance for our clients security systems.

• Introduce new product features to the Channel Customer, help customer to select and configure products
• Maintains knowledge of technology innovations and trends.
• Understand and consolidate customer demand for products, feedback to product department for product improvement
• To coordinate resources, provide technical support
• Identifies, investigates, and resolves users problems with software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with clients to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by RMA to repair or replace defective items.
• Performs other related duties as assigned.

• Degree in Network, communications, computers and other related fields
• At least 2 years of experience in customer technical support highly preferred.
• Technical knowledge in the CCTV and Network field

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of hardware and software

Join to apply for the Technical Support Lead role at Scale Army Careers

Join to apply for the Technical Support Lead role at Scale Army Careers

Location: Fully-Remote (Work from Home), 9 AM - 11 AM & 3 PM - 5 PM EST (Part-time, Flexible) - 7 days/week

Role Overview

Our client is seeking an experienced and highly organized Technical Support Lead to create, implement, and manage a scalable support system that will grow alongside the business. This role requires a B2B-focused individual with technical knowledge who can design, set up, and use a customer support platform that integrates with multiple channels. You will be responsible for managing high-volume customer support workflows, translating customer issues (feature requests, bug reports) into technical tickets for engineers, and recommending processes to optimize support scalability. The ideal candidate will have experience in B2B SaaS, the ability to understand technical concepts, and a passion for building efficient systems that create a positive customer experience.

Key Responsibilities

• Support System Design & Implementation:
• Develop and implement a customer support system using Intercom (or similar), ensuring it integrates seamlessly across multiple channels (email, social media, etc.).
• Set up processes that allow the system to scale as the business grows, ensuring efficient handling of 50-100+ emails and omni-channel queries daily.
• Collaborate with the engineering team to translate customer feedback, feature requests, and bug reports into understandable and actionable technical tickets.
• Support Workflow Optimization:
• Take ownership of the support workflow, ensuring that queries are effectively managed, prioritized, and resolved in a timely manner.
• Continuously assess and improve the workflow, implementing automation where possible to handle an increasing volume of requests.
• Omni-Channel Support & Community Engagement:
• Provide customer support across various channels, including email, TikTok, Meta, and other social media platforms.
• Engage with the community on social media, answering questions and fostering positive relationships with users.
• Ticket Management & Data Organization:
• Organize and prioritize support tickets, ensuring efficient handling of customer issues.
• Design processes for categorizing tickets, assigning priorities, and ensuring effective communication with internal teams.
• Internal Collaboration & Communication:
• Use Slack for internal communication to stay connected with the team and ensure quick resolution of customer issues.
• Provide feedback on the support system, recommend improvements, and collaborate on continuous growth.
• Continuous Improvement & Best Practices:
• Recommend and implement best practices for managing customer support workflows and ticket systems.
• Advise on necessary tools and processes to streamline support operations as the business scales.
  
  

• Experience & Skills:
• 2+ years of experience in B2B customer support, ideally in a SaaS/software environment.
• Strong technical knowledge and experience in setting up and managing customer support systems (preferably with Intercom).
• Experience with omni-channel support (email, social media, etc.), providing high-level customer service across multiple platforms.
• Familiarity with reselling or e-commerce is a plus.
• Technical Proficiency:
• Proficiency with Slack for team communication and collaboration.
• Familiarity with SaaS and technical concepts, including understanding feature requests and translating them into technical tickets for engineers.
• Experience with setting up and configuring support systems and tools (e.g., Intercom, Help Scout).
• Mindset & Attributes:
• Strong organizational skills with the ability to manage high-volume inquiries and prioritize effectively.
• Excellent written and verbal communication skills in English.
• Proactive, self-motivated, with a keen eye for detail and a passion for customer satisfaction.
• Ability to thrive in a fast-paced, dynamic environment while working independently.
• Previous experience working in a startup environment is a plus.
  
  

• High customer satisfaction ratings achieved through efficient, friendly, and responsive support.
• A well-organized and scalable support system that effectively manages customer queries and feature requests.
• Positive community engagement across social media platforms, fostering strong relationships with users.
• Ongoing improvements to the customer support process, optimizing workflows and enhancing the customer experience.
  
  

• Fill in the application form
• Record a video showcasing your skill sets

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Marketing Services

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