24 Handling Correspondence jobs in South Africa

Roles and Responsibilities:

Front Desk Management

• Greet and assist visitors in a professional and courteous manner.
• Manage incoming calls, emails, and general inquiries, directing them appropriately.
• Ensure compliance with office security protocols.

Administrative Support

• Provide general administrative assistance to management and staff when needed.
• Maintain filing systems for operations documentation.
• Coordinate courier services and handle incoming/outgoing mail.

Office Coordination

• Monitor and order basic office supplies.
• Coordinate courier services and handle incoming/outgoing mail.
• Process purchase requisitions and supplier invoices for office-related expenses.
• Track petty cash usage of stores.

Support to Retail Stores

• Assist stores by providing stationery and basic paperwork support as needed.
• Coordinate document flow between head office and stores.

General Support

• Assist with minor ad hoc tasks assigned by supervisors or management.

• Learn and follow office policies and procedures.

• Matric / Grade 12 or equivalent qualification.

• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong communication and interpersonal skills.
• Ability to organize and prioritize tasks effectively.
• Professional, friendly, and approachable demeanour.
• Attention to detail and willingness to follow instructions carefully.
• Previous experience in administration, reception, or retail office support is an advantage but not essential.

• Application Deadline: 12 November 2025
• Job Location: Somerset West, Western Cape
• Job Title: Practice Office Administration Manager
• Education Level: Certificate
• Job Level: Senior
• Minimum Experience: 5- 7 Years

Duties and Responsibilities:

• Client Experience, Relationship Management, Workflow & Internal Systems
• Serve as key contact for clients (calls, email, in person) in a friendly, professional manner, building and maintaining client relationships
• Client onboarding: collecting necessary documents, explaining what's expected, ensuring paperwork is complete, serve as liaison between departments
• Assisting with automation of onboarding process including forms
• Schedule meetings / follow-ups between clients and staff.
• Respond to client queries: status of work, billing, deliverables, deadlines.
• Maintain client database / CRM; update client records (eg. contacts, relevant documents).
• Billing, documents & admin
• Prepare and send invoices; follow up on outstanding payments.
• Manage all client documentation: engagement letters, signed agreements, forms.
• Maintain both digital and physical filing systems.
• Assist with report preparation: receivables, billing ageing, client status.
• Timesheet reporting and analysis
• Oversee front-office administration: reception, greeting clients, handling mail/emails, tracking office supplies, liaison for office matters and switchboard management
• Assist with marketing aspects and client communication list management
• Organize events and activities that strengthen team culture.
• Internal systems
• Coordinate with accountants / staff to track status of jobs (e.g. tax returns, financials, bookkeeping tasks).
• Ensure deadlines are met; remind/accountability to staff where needed.
• Work with software tools used by the firm
• Computer & technical skills
• Proficiency in Microsoft Office, especially Excel: spreadsheets for tracking, simple reporting.
• Comfortable learning internal admin/financial software (billing systems, client management)
• Email & calendar management skills
• Soft skills
• Extremely detail-oriented; accuracy is very important.
• Strong communication skills – both written and spoken (English; any other languages like Afrikaans are a plus).
• Systems thinker, problem-solver, and proactive communicator.
• Customer-oriented, friendly and professional.
• Good organisational skills and able to multitask.
• Adaptive and willing to learn new systems
• High integrity, confidentiality (handling sensitive financial/client info).

Minimum Requirements:

• Matric (Grade 12)
• Certificate / diploma in Office Administration, Business Admin, Bookkeeping, or similar. Not essential but preferred.
• Experience in a client-facing role, preferably in accounting / financial services or professional services.
• Demonstrable experience in billing / invoicing, document handling, admin coordination.
• Strong computer literacy, especially Excel, and the ability to manage and utilise further office management systems – experience proficient
• Good written and verbal communication skills

Position: Practice and Office Administration Manager (Client focus) Industry: Accounting Location: Somerset-West Remuneration: R16000 – R25000 neg on exp (CTC) (Benefits offered) Type: Onsite – Full-time position Start date: ASAP Overall role To ensure the daily operations of the accounting practice, in terms of client relations, administration, billing, systems and documentation, while driving continuous improvement, technology adoption, and client experience. Sufficient accounting knowledge to liaise with staff, understand client needs / queries and manage documents will be required although core accounting functions (eg. financial statements, taxation etc.), will not be part of this role. Qualifications & experience

• Matric (Grade 12)
• Certificate / diploma in Office Administration, Business Admin, Bookkeeping, or similar. Not essential but preferred.
• Experience in a client-facing role, preferably in accounting / financial services or professional services.
• Demonstrable experience in billing / invoicing, document handling, admin coordination.
• Strong computer literacy, especially Excel, and the ability to manage and use further office management systems – experience proficient
• Good written and verbal communication skills.

• Serve as key contact for clients (calls, email, in person) in a friendly, professional manner, building and maintaining client relationships
• Client onboarding: collecting necessary documents, explaining what’s expected, ensuring paperwork is complete, serve as liaison between departments
• Assist with automation of onboarding process including forms
• Schedule meetings / follow-ups between clients and staff.
• Respond to client queries: status of work, billing, deliverables, deadlines.
• Maintain client database / CRM; update client records (e.g. contacts, relevant documents).

• Prepare and send invoices; follow up on outstanding payments.
• Manage all client documentation: engagement letters, signed agreements, forms.
• Maintain both digital and physical filing systems.
• Assist with report preparation: receivables, billing ageing, client status.
• Timesheet reporting and analysis
• Oversee front-office administration: reception, greeting clients, handling mail/emails, tracking office supplies, liaison for office matters and switchboard management
• Assist with marketing aspects and client communication list management
• Organize events and activities that strengthen team culture.

• Coordinate with accountants / staff to track status of jobs (e.g. tax returns, financials, bookkeeping tasks).
• Ensure deadlines are met; remind/accountability to staff where needed.
• Work with software tools used by the firm

• Proficiency in Microsoft Office, especially Excel: spreadsheets for tracking, simple reporting.
• Comfortable learning internal admin/financial software (billing systems, client management
• Email & calendar management skills

• Extremely detail-oriented; accuracy is very important.
• Strong communication skills – both written and spoken (English; any other languages like Afrikaans are a plus).
• Systems thinker, problem-solver, and proactive communicator.
• Customer-oriented, friendly and professional.
• Good organizational skills and able to multitask.
• Adaptive and willing to learn new systems
• High integrity, confidentiality (handling sensitive financial/client info).

The Department of Economic Development and Tourism, Western Cape Government has an opportunity for a competent individual to provide efficient clerical support to the Office of the Head of Department (HOD). The role is critical in ensuring the smooth functioning of the office through the effective management of correspondence and enquiries from internal and external stakeholders, coordination of supply chain processes, personnel and financial administration, as well as scheduling, document management, and logistical arrangements.

Grade 12 (Senior Certificate or equivalent qualification).

None.

Liaise and report on the status of high volumes of internal and external and enquiries to the Head of Department and the Ministry liaison. Provide general procurement coordination; Responsible for maintaining and managing the office filing system (physical and electronic); Coordinate and render support pertaining to administrative matters; Assist with the procurement, planning and coordinating strategic engagements, forums, and workshops (internal and external); Track and record all incoming and outgoing documents to and from the office of the Head of Department using a centralized database; Facilitate travel arrangements, process and review BAS and Subsistence & Travel (S&T) claims.

The following will be advantageous: Diploma in Office Administration (NQF Level 6); Practical experience in the following: Providing clerical support services with the use of Excel spreadsheets for capturing, tracking, and reporting of data and information; The procurement of venues and conferencing facilities for executive engagements, workshops and/or forums with external stakeholders; General administration; Procurement in line with Provincial Treasury circulars; Checking correctness of subsistence and travel of officials and submit to managers for approval; Minute taking; Asset management checking officer duties; Leave administration duties for the office; The use of MS Teams, MS Planner, OneDrive and SharePoint as part of routine clerical support services.

A good understanding of the following: Basic Accounting systems (BAS), Departmental Delegations (preferably DEDAT) and Supplier Data Bases; Provincial procurement processes; Business and organisational structure of the department; Basic departmental/provincial financial systems and procedures. Skiils in the following: Sound communication (written and verbal); Proven computer literacy MS Office (Word, Excel, Power point and Outlook); within quick turnaround times; Interpersonal skills; Ability to work under pressure and problem solve issues; Understanding of meeting protocol; Ability to coordinate high level inquiries and responses; High level of professionalism; A valid code B (or higher) driving license. NB People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply.

R – R per annum (Salary level 5)

Note on remuneration in addition to service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to complete a practical assessment and attend the interview on a date and time as determined by the department and may also be required to undergo competency assessments/proficiency test. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to You may contact the helpline at Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

The Western Cape Mobility Department, Western Cape Government (WCG), has an opportunity for a suitably qualified and competent individual to render an administrative support service to the Office of the HOD. The successful incumbent must be able to work under pressure and willingness to work irregular hours and meet tight deadlines.

Grade 12 (Senior Certificate or equivalent qualification).

None.

Render general clerical support services; Provide supply chain clerical support services within the component; Provide personnel administration clerical support services within the component; Provide financial administration support services in the component; It will be advantageous to have executive office experience.

A good understanding of the following: Clerical duties, practices as well as the ability to capture data, operate computer and collect statistics; Legislative framework governing the Public Service; Working procedures in terms of the working environment; Public Service financial legislations, processes and procedures, National Treasury Regulations and Provincial Treasury Instructions.

Skills needed: Computer;Planning and Organising; Good Verbal and Written Communication; Inter-personal; Problem-solving; Ability to work under pressure; Willingness to work irregular hours to meet tight deadlines.

R – R per annum (Salary level 5)

Note on remuneration in addition to service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to complete a practical assessment and attend the interview on a date and time as determined by the department and may also be required to undergo competency assessments/proficiency test. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to You may contact the helpline at Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

Responsibilities:

• Ensure that all details are in line with policy rules.

• Refer to marketers and/or broker if it is established that the policy details are not correct, or

an endorsement is required.

• Activate and load policies.

• Ensure clients receive the amended or new contracts timeously and that all details are

• correct.

• Assist client with queries once policy has been issued, e.g. regarding premiums, debit orders

and general policy wording issues

• Keep up to date with the various insurance products and product wording.

• Deal with queries timeously followed by written communication.

• Amend policies where new items are added or changed.

• Keep client fsp profile updated.

• Ensure all relevant correspondence sent to client/sub broker.

• Update electronic file with schedule and any other relevant documents.

• New business. Get all the required information and quote at different insurance companies.

• Ensure professional client service relations with various clients & sub brokers.

• Do amendments on current policies, either on various systems or inform the insurer of

changes

• Review amended schedules received from insurers before sending to client/sub broker.

• Attending to daily incoming calls and emails.

• Send confirmations/border letters/tax certificates to clients or sub brokers.

• Develop relationships with clients and use the opportunity to "upsell" other products.

• Prepare renewals and look up vehicle values where possible.

• Post welcome packs for new policies, where needed.

• Deal with Sub broker/client queries.

• Ensure professional client service relations with various clients & brokers.

Office-based position, Mondays – Fridays from 08h00 – 17h00.

Qualifications: Must have Matric, Class of Business and Regulatory Examination for Representatives Certification.

Send your CV to

Job description:

Job Description

Westville Durban, KwaZulu-Natal

MyHealthcare Clinic ) is a fast-growing UK healthcare company that provides private integrated healthcare services (private doctor, dentist and specialists, all 'under-one-roof') to a client base that values high quality healthcare. The company has multiple clinic sites in London and is rapidly expanding.

Purpose of the Role

To provide high-quality administrative support, ensuring smooth day-to-day operations and consistent delivery of processes within the organisation. This role contributes to efficiency, compliance with internal standards, and supports management in meeting business objectives.

Key Responsibilities

• Support the delivery of administrative processes and ensure accurate record-keeping.
• Monitor, update, and maintain departmental systems and databases.
• Assist with the preparation of reports, documentation, and templates for management use.
• Coordinate communications between teams and escalate issues where appropriate.
• Provide support during recruitment, training, or onboarding processes.
• Help implement and maintain standardised processes across the organisation.

Skills & Experience

Essential:

• Strong organisational and administrative skills.
• Proficiency with standard office software and digital tools.
• High attention to detail and accuracy in documentation.
• Ability to manage multiple tasks and prioritise effectively.
• Good written and verbal communication skills.

Desirable:

• Experience in an administrative or office-based role.
• Understanding of compliance and quality assurance processes.
• Ability to work across different departments or sites.
• Medical or nursing background
• Knowledge of HR processes and documentation management.

Attributes

• Methodical and process-driven approach.
• Reliable, proactive, and able to work independently.
• Positive team player with strong interpersonal skills.
• Adaptable to changing priorities and business needs.

Role Type

• Full-time, permanent (flexible working arrangements may be considered).
• Based within the organisation, with potential for hybrid or multi-site support.

Job Type: Temp to perm

Contract length: 3 months

Pay: R8 000,00 per month

Work Location: In person

Who We Are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About The Role
The primary purpose of this role is to provide efficient and professional administrative support to the Account Team, ensuring smooth coordination of daily operations, meetings, communications, and document management. The role contributes to the overall effectiveness of the account

What You Will Bring
Inherent requirements for the position:

• Matric (required)
• Diploma or Certificate in Office Administration, Business Support, or related field (preferred).
• 2–3 years of administrative or office coordination experience.
• Experience in a professional services, real estate, or facilities management environment advantageous.

Competencies:

• Strong organizational and planning skills
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with document management tools is advantageous.
• Attention to detail, accuracy, and ability to meet tight deadlines.
• Professional demeanour, discretion, and service-oriented approach.
• Ability to multitask and adapt in a fast-paced corporate environment.

Additional Demonstrable Requirements

• Positive attitude
• Ability to create working relationships
• Results orientation and achieving deadlines
• Drive, will power and consistency
• Attention to detail and strong organizing skills
• Ability to work under pressure
• Initiative and problem solving
• Client Service Orientation
• Quality Assurance

What Will You Be Doing
General Account Support

• Support the Account Executive and team with administrative tasks.
• Maintain accurate filing systems for correspondence, reports, and approvals.
• Track and manage document circulation for review, approval, and submission to the client.
• Support onboarding and access requests for new staff joining the account.
• Take detailed minutes during governance and operational meetings.
• Follow up on action items and update action logs for accountability and reporting.
• Manage and prioritize incoming communication, ensuring professional and timely responses.
• Maintain and update trackers for reports, deliverables, and correspondence.
• Archive and retrieve historical documentation as needed for audits or reference.
• Coordinate logistics for site meetings, training sessions, team building sessions and stakeholder engagements.
• Manage travel bookings, requisitions, and expense submissions when required.
• Support procurement processes (e.g. raising requests, following up on POs or invoices).
• Liaise with internal departments for account-related administrative tasks.
• Assist in daily office needs and managing general administrative activities

Workstreams Support

• Manage the assignment and resolution of Estate Management queries.
• Administer stakeholder satisfaction feedback/surveys
• Support Transaction Managers with FICA checks, uploading of leases for signature etc.

Decision Making Authority
The position has the authority to:

• Execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.