3 Guest Services jobs in South Africa
Guest Services Officer
Posted 21 days ago
Job Viewed
Job Description
- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere
- Provide information and assistance to guests regarding onboard activities, services, and amenities
- Handle guest inquiries, complaints, and requests in a timely and professional manner
- Manage guest accounts and process payments for onboard purchases
- Coordinate with other departments to fulfill guest requests and resolve any issues
- Maintain a high level of cleanliness and organization at the guest services desk
- Keep track of guest feedback and make recommendations for improvement
- Assist with the check-in and check-out process for guests
- Conduct daily briefings to inform guests of upcoming events and activities
- Handle any emergency situations and follow proper procedures
- Uphold company policies and procedures at all times
- Act as a point of contact for VIP and special needs guests
Qualifications:
- High school diploma or equivalent required, college degree preferred
- Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and ever-changing environment
- Proficient in Microsoft Office and reservation systems
- Fluent in English, additional languages are a plus
- Must be able to work flexible hours, including evenings, weekends, and holidays
#J-18808-LjbffrGuest Services Officer - German Speaking
Posted 18 days ago
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Job Description
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An exciting opportunity has become available for a German speaking Guest Service Officer to join our Guest Services Team!
The position is based at the Cape Town International Airport.
As the Guest Service Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and whether they have been to South Africa before or if it is their first time, make them feel like they have come home. Airports can present their challenges, but you are there to take care of getting our guests from point A to point B without any of the hassles. You will engage in face-to-face conversations with guests and discuss their journey ahead, securing them the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be answered swiftly. Even when guests have departed the airport. you are on call when life's mishaps occur, visiting guests in the hospital or at their hotel to offer comfort and reassurance. No matter the situation, you are there to lend a helping hand.
The Guest Service Officer's responsibilities include but are not limited to:
- Preparation prior to the guest service including, ETA of arrival, flight/transport, documentation, guide contract, group monies/porterage, and onward travel arrangements, i.e. transfer services.
- Take up position and provide guest service in accordance with our company standards, guidelines, policy, and procedure.
- Assist departing guests/ groups with VAT refunds prior to check-out and then to security thereafter.
- Immediate response to any guests where Guest Services representation is required.
- Accurate and immediate reports after the service has been completed.
- Immediately inform management of any incidents or serious issues that could affect our guests or customers.
- Give report/feedback on guest complaints and effectively and timeously resolve any issues.
- Assist with other projects and responsibilities that may not be mentioned above, but which may be reasonably required by the operations.
- Close relationships with all our tour guides and suppliers to result in excellent customer and guest service.
Qualifications:
- Grade 12
- German Language Skill of Level B2 (not negotiable)
- Minimum 3 years experience in a guest contact position, preferably within an airport environment
- Proven customer services skills to interact appropriately with guests in a considerate, professional, and positive manner
- Knowledgeable about South Africa as a holiday destination
- Actively listens and extends assistance to guests
- Ability to communicate tactfully with guests, colleagues, and department heads
- Ability to operate basic office equipment, including telephones and computers.
- Computer literacy, working experience with Microsoft Outlook, Word, and Excel
- Excellent English and German language skills.
- Strong communication, conversational and organizational skills
- Effective decision-making abilities
- Friendly and engaging
- Passionate about South Africa
- Committed
- Strong guest satisfaction and service disposition
- People-person
- Always maintaining a high level of professional appearance and demeanor
- Team Player
- Must live close to the Cape Town International Airport
- Must have own reliable vehicle
- Must be able to work varied hours, over weekends and public holidays
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Management and Manufacturing
- Industries Hospitals and Health Care, Non-profit Organizations, and Government Administration
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#J-18808-LjbffrGuest Experience Expert (Guest Services Agent)
Posted 2 days ago
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Job Description
**Job Number** 25129249
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**Function**
Reporting directly to the Guest Services Duty Manager, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures.
**Required Experience & Qualifications**
+ An appropriate recognised qualification would be advantageous
+ A minimum of two years' experience in a similar position within a Hotel environment
+ Computer literate & extensive knowledge of Opera and Microsoft Office Package
+ Professional and pleasant disposition
+ Strong leadership and interpersonal skills essential
+ Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
+ Strong and effective communication, problem solving and decision making skills at all levels essential
+ Opera systems knowledge
+ Ability to work within a pressurized environment
+ Extensive knowledge about Cape Town tours and best restaurants
+ Quality and customer service driven
+ Ability to use Initiative and be proactive and self-motivated
+ Foreign language speaking candidate would be advantageous
**Key Responsibilities**
+ Complete all daily duties as set out in departmental duties and requirements.
+ Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team.
+ Ensure that the standards of service excellence and guest satisfaction are maintained.
+ Lobby duty - interacting and rooming guests
+ Perform an efficient administrative support function as and when required
+ Ensure that every guest complaint is handled and solved to the satisfaction of the guest.
+ Ensure that the standards of service excellence and guest satisfaction are met and maintained.
+ Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression.
+ Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams.
+ As a Guest Experience Expert whilst your primary function will serve as guest relations you will also be required to fulfil a dual function across the Front Office operation, i.e switchboard and receptionist duties as and when operation requires.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.
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