383 Guest Service Supervisor jobs in South Africa
Customer Service Supervisor
Posted today
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Job Description
Who we are?
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France, Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.
We are looking for
We're looking for a proactive Customer Service Supervisor to join our dynamic team and support the Branch Manager in driving excellence across the board on a 6 month fixed term contract. Ideally, you will come from a freight/logistics background in a similar role.
In this pivotal role, you'll be the backbone of our customer service operation ensuring processes are efficient, compliant and consistently exceed expectations. You'll play a key role in nurturing strong relationships with both new and existing clients, helping to maintain trading levels while actively promoting Europa's products and services to boost consignments and gross profit.
What can we offer in return?
- Competitive package depending on experience
- Working hours Monday to Friday 9am-5:30pm & 10am to 6.30pm depending on time of year
- 6 month fixed term contract
- Convenient Onsite Amenities: car parking onsite.
- Generous Time Off: benefit from annual leave entitlement
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
What you will be doing:
- Work alongside the Branch Manager to attract, develop, and retain a high-performing customer service team.
- Maintain excellent service standards through regular business reviews face-to-face and via Teams.
- Track customer trading trends, identify concerns, and take action to maintain strong relationships.
- Maintain existing trading levels with those customers but to also 'sell' Europa Products and services into them in order to increase consignment numbers and Gross Profit.
- Oversee customer service KPIs, delegate team workloads efficiently, and keep the Branch Manager informed.
- Conduct weekly debriefs, deliver coaching sessions, and support team development through structured appraisals.
- Address challenges swiftly, applying corrective actions to minimize impact and prevent escalation.
- Foster strong working relationships within the Europa organisation, ensuring smooth internal communication.
Our Ideal Person:
- To thrive in this role, you'll be a confident leader, an excellent communicator, and someone who can balance customer needs with operational demands. We're looking for someone who brings the following strengths:
- Proven Leadership Ability-You have experience leading teams, offering hands-on support, and motivating individuals to exceed targets. You lead by example and know how to foster a positive, high-performance culture.
- Proactive & Solutions-Focused Mindset - You don't wait for problems to escalate you anticipate issues, take initiative and implement practical, effective solutions quickly and confidently.
- Customer-Focused Excellence -You put the customer at the heart of everything you do. You're committed to delivering an exceptional experience, handling feedback professionally, and building long-term relationships with key clients.
- Analytical & Results-Driven -You have a sharp eye for data capable of tracking customer trends and team KPIs to identify patterns, assess performance and drive ongoing improvement across service delivery.
- Thrives in a Fast-Paced Environment -You remain calm, focused and effective under pressure. Whether it's meeting tight deadlines or navigating complex challenges, you keep your cool and find a way forward.
- High Attention to Detail -Accuracy is second nature to you. From performance reports to customer insights, you're diligent in your approach and confident in your decision-making.
- Exceptionally Organised & Efficient-You will be great at managing time, setting priorities and coordinating team workloads to ensure nothing slips through the cracks. You bring structure and clarity to busy days.
- Strong Relationship Builder -Whether it's working with internal departments or external partners, you communicate effectively, build trust and collaborate to deliver seamless service.
- Commercially Aware -Understands how the business works with the ability to spot opportunities to increase revenue, reduce costs, and contribute to overall business growth balancing excellent service with commercial objective
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV'S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that a successful offer will be subject to pre employment checks
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: Up to R470 000,00 per year
Ability to commute/relocate:
- Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service Supervisor: 1 year (Required)
License/Certification:
- Grade 12 (Required)
Work Location: In person
Customer Service Supervisor
Posted today
Job Viewed
Job Description
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.
Your Mission
We're seeking a highly motivated Customer Support Supervisor with a financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too )
- As the primary point of contact for our clients and the Customer Support Specialist.
- Quickly identify hardware, operating system, and networking issues during client interactions.
- Help update the knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Manage and train new Customer Support Specialists.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
Requirements and Skills
What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Supervisor - 5 + years in the role.
- Flexibility to work rotating 8-hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and the ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and agents and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
Location : Durban
Customer Service Supervisor
Posted today
Job Viewed
Job Description
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.
Your Mission
We're seeking a highly motivated Customer Support Supervisor with a financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too )
- As the primary point of contact for our clients and the Customer Support Specialist.
- Quickly identify hardware, operating system, and networking issues during client interactions.
- Help update the knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Manage and train new Customer Support Specialists.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
Requirements and Skills
What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Supervisor - 5 + years in the role.
- Flexibility to work rotating 8-hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and the ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and agents and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
Customer Service Supervisor
Posted 2 days ago
Job Viewed
Job Description
- Assist passengers with ticket sales, bookings and flight changes;
- Handle issues such as delays, cancellations, and other operational challenges;
- Explain processes to customers and provide assistance where necessary;
- Supervise Ticket Sales staff;
- Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
- Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
- Resolve customer complaints and issues related to ticket sales;
- Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
- Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
- Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
- Grade 12 or equivalent (Essential);
- Travel Degree or Diploma (Advantageous);
- Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
- No criminal or credit record;
- Must be willing to work on weekends and public holidays;
- Excellent understanding and experience of delivering great customer service;
- Proficient in the use of Microsoft Office (Word, Excel and Outlook);
- Excellent communication skills (verbal and written);
- Conflict resolution skills;
- Excellent phone etiquette;
- Must be willing to work shifts.
Personal Attributes:
- Professional;
- High integrity;
- Punctual;
- High degree of patience and assertiveness;
- Reliable and dependable;
- Ability to deal with confidential information;
- Team player;
- Immaculate time keeping;
- The ability to work well under pressure.
Application Guideline:
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
Closing Date: 31 October 2025
Hospitality & Management (Commercial Manager)
Posted 5 days ago
Job Viewed
Job Description
Hospitality & Lodge Management (Commercial Manager) POS25285
Location: Brits, North West Province
Salary : R 22 500 per month
Were seeking an experienced Lodge / Hospitality Manager (Commercial Manager) to oversee all aspects of lodge operations, from guest experience and financial management to team leadership and service excellence. This is an exciting opportunity for a dynamic professional with strong business acumen and a passion for delivering exceptional hospitality.
Minimum Requirements
- Relevant qualification in Hospitality Management, Business Management, or Finance
- 5+ years proven experience in a commercial, lodge, or hospitality management role
- Strong financial acumen with experience in budgeting, GP/COS control, and revenue reporting
- Solid understanding of hospitality operations including F&B, housekeeping, and guest services
- Proficient in Microsoft Office Suite and lodge/property management systems
- Excellent leadership, communication, and guest-relations skills
- Professional grooming and presentation standards
Key Responsibilities
Financial & Commercial Management
- Manage budgets, GP, and COS to maximize profitability
- Monitor revenue streams across accommodation, F&B, and activities
- Achieve commercial and sales targets as set by management
Hospitality & Guest Experience
Operations & Stock Control
Team Leadership & Performance
Reporting & Compliance
- Prepare financial, operational, and guest satisfaction reports
- Ensure compliance with health, safety, and industry regulations
- Drive continuous improvement in operations and service quality
How to Apply
If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to
Hospitality & Management (Commercial Manager)
Posted 10 days ago
Job Viewed
Job Description
Hospitality & Lodge Management (Commercial Manager) POS25285
Location: Brits, North West Province
Salary : R 22 500 per month
Were seeking an experienced Lodge / Hospitality Manager (Commercial Manager) to oversee all aspects of lodge operations, from guest experience and financial management to team leadership and service excellence. This is an exciting opportunity for a dynamic professional with strong business acumen and a passion for delivering exceptional hospitality.
Minimum Requirements
- Relevant qualification in Hospitality Management, Business Management, or Finance
- 5+ years proven experience in a commercial, lodge, or hospitality management role
- Strong financial acumen with experience in budgeting, GP/COS control, and revenue reporting
- Solid understanding of hospitality operations including F&B, housekeeping, and guest services
- Proficient in Microsoft Office Suite and lodge/property management systems
- Excellent leadership, communication, and guest-relations skills
- Professional grooming and presentation standards
Key Responsibilities
Financial & Commercial Management
- Manage budgets, GP, and COS to maximize profitability
- Monitor revenue streams across accommodation, F&B, and activities
- Achieve commercial and sales targets as set by management
Hospitality & Guest Experience
Operations & Stock Control
Team Leadership & Performance
Reporting & Compliance
- Prepare financial, operational, and guest satisfaction reports
- Ensure compliance with health, safety, and industry regulations
- Drive continuous improvement in operations and service quality
How to Apply
If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to
Service Supervisor
Posted 2 days ago
Job Viewed
Job Description
Ensure consistency in services and products offered.
Monitor staff and patron activities to ensure that liquor regulations are obeyed.
Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
Investigate guest complaints where required.
The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
Maintain par levels for crockery, cutlery, and glassware.
Review beverage menus and analyse recipes to determine labour and overhead costs and assign prices to menu items.
Maintain beverage and service equipment inventories and keep inventory records.
Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.
Requirements:
Grade 12
A formal hospitality qualification
At least 3+ years experience in a high end 5* hospitality environment
Knowledge of the highest level of F&B customer service in a luxury environment.
Knowledge of local, regional and international wines, and other beverages.
Experience in food and cooking methods, product and supply.
Good knowledge and understanding of stock procedures and control.
Good knowledge on the operation of all appliances and equipment.
Good knowledge of hygiene and all cleaning products used.
Basic knowledge of planning, budgeting and departmental administration.
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Service Supervisor
Posted 2 days ago
Job Viewed
Job Description
Candidate Requirements:
- Sound knowledge of the highest level of F&B customer service in a luxury environment.
- Sound knowledge of local, regional and international wines, and other beverages.
- Sound knowledge of food and cooking methods, product and supply.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate guest complaints where required.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
- Maintain par levels for crockery, cutlery, and glassware.
- Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.
Service Supervisor
Posted today
Job Viewed
Job Description
Please Read Carefully & Fully Complete Both Steps Below to Be Considered
At One Janitorial, our mission is driven by core values: Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility.
We are seeking a skilled Customer Success Supervisor to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.
About the Role:
As a Service Success Supervisor, you will oversee the performance and development of our service and BCO team, ensuring smooth day-to-day operations, handling escalations, Building changeovers, supporting overflow tasks, and maintaining high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.
Key Responsibilities:
- Supervise and manage a team of remote customer success representatives.
- Onboard and train new team members to meet our communication and service delivery standards.
- Monitor KPIs including response times, issue resolution rates, and customer satisfaction scores.
- Coach and support team members through call reviews, performance feedback, and ongoing development.
- Act as the point of escalation for complex service issues, ensuring quick and professional resolution.
- Step in during overflow periods or absences to maintain consistent service levels.
- Collaborate with senior leadership to identify service gaps and improve internal processes.
Requirements:
- Minimum 3 years in a customer service or client success role, with at least 2 year in a supervisory or team leadership position.
- Excellent English communication skills (spoken and written) – minimum 9/10 proficiency.
- Proven experience managing remote teams or working in virtual environments.
- Strong organizational skills and the ability to maintain calm under pressure.
- Proficiency with CRMs (HubSpot preferred), Google Workspace, and remote communication tools (Slack, Zoom, etc.).
- Results-driven mindset with a passion for delivering exceptional customer experiences.
Compensation
- Base Pay: $1,800 CAD per month
- Shift: Monday - Friday 8:00 -4:30 pm (Mountain Time)
This is a fully remote position.
If you're driven, communicative, and ready to take on a high-impact role—apply thru the link below. Make sure to copy and paste the link and choose SERVICE SUPERVISOR as the position you are applying for.
Note: Applications without both the video and completed form will not be reviewed.
Job Type: Full-time
Pay: From R23 000,00 per month
Experience:
- Inbound Customer Service: 2 years (Required)
- Customer Service Manager/Supervisor: 1 year (Required)
Language:
- English (Required)
Work Location: Remote
Service Supervisor
Posted today
Job Viewed
Job Description
KEY FOCUS AREAS
Service Supervisor
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate guest complaints where required.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
- Maintain par levels for crockery, cutlery, and glassware.
- Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.
Sommelier
Wine Knowledge: have a comprehensive understanding of different types of wines, their taste profiles, and how they pair with various foods. This includes knowledge of different grape varieties, wine regions, and the wine-making process. Stay updated on the latest trends in the wine industry.
- Customer Service: interact directly with customers, assisting them in selecting wines that suit their tastes and complement their meals. They should be able to make recommendations based on the customer's preferences and the restaurant's menu. Providing excellent service to ensure a positive dining experience for all guests is a key part of the role.
Wine Presentation: be responsible for presenting, uncorking, and pouring wine in a professional manner. They should be able to explain the origin, taste, and pairing of the wine to guests enhancing their dining experience. Ensure that the wine lists are always up to date.
Inventory Management: assist the Stock Controller in managing the lodge's wine inventory. This includes ordering new stock, rotating stock to ensure freshness, and preventing unnecessary wastage.
Teamwork: work closely with the culinary team to understand menu changes and adjust wine recommendations accordingly. They will also collaborate with the other staff to ensure smooth restaurant operations.
- Education and Training: participate in ongoing education and training opportunities to further their knowledge of wine and improve their service skills. They may also be asked to share their knowledge with other staff members to improve the overall wine service of the restaurant.
REQUIREMENTS - QUALIFICATIONS AND SKILLS
- Min of Cape Wine academy 2-year diploma
- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- A minimum of 1 year' experience in a similar position
- A valid Driver's Licence
- Sound Knowledge of TallOrder (advantage)
- Sound knowledge of the highest level of F&B customer service in a luxury environment.
- Sound knowledge of local, regional and international wines, and other beverages.
- Sound knowledge of food and cooking methods, product and supply.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
We create opportunities and experiences for people to enrich their lives.
Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:
Be AWARE (the "thoughtful" value)
Eyes and ears open
Arrive ready
Be human
Respond GENEROUSLY (the "more" value)
Always respond
Give more, do more
Have a mindset of abundance
Strength in DIVERSITY (the "family" value)
Act in harmony
Work together
Act inclusively
Make it BETTER (the "continuous improvement" value)
Positively influence
Keep learning
Own it