193 Guest Service Agent jobs in South Africa

RESPONSIBILITIES:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Ensure that administrative duties are accurate and timely.
• Solve complex problems through teamwork and creativity.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Go the extra mile to engage customers.
• Upholding & living the Outworx values every day. 

REQUIREMENTS:

• Grade 12 or equivalent NQF4 level qualification
• Information Analysis
• Conflict Resolution
• Problem Solving Skills
• Customer-Centric focus on Treating Customers Fairly
• Able to work day shift and night shift
• Able to work weekends & public holidays
• Exceptional listening and information seeking skills.
• Self-motivated, professional and able to maintain confidence and stability when under pressure.

Are you ready to join the world's premier MarTech solution?

⭐⭐⭐ WE ARE HIRING A CUSTOMER SERVICE AGENT⭐⭐⭐

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job Summary

To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients.

PLEASE NOTE THIS IS A FIXED TERM CONTRACT

Key Responsibilities

• Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers
• To answer all incoming calls promptly and resolve any customer queries promptly
• To advise customers of products and offer availability and keep them informed on the progress of their booking
• To make outbound calls to suppliers and make customer bookings
• Liaise with other departments as necessary, including product development, client services and sales for campaign updates
• Liaise with agents and partners
• Ensure all necessary reports are accurate and kept up to date
• Estimate costs, for example mail shots and handling fees, for campaigns
• Read spell-check and review presentation of all documents before sending
• Accurate data capturing
• Log and document all incoming and outgoing mail
• Ensure all campaigns are within the service line agreement
• Keep records of all customer details and ensure the are always up to date and compliant with Data Protection Regulations
• Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers
• Work across other customer service functions and understand the activities involved in each area

Skills and Qualifications

Excellent communication and interpersonal skills, organised and able to multitask, good attention to detail

A-level educated or equivalent.

CUSTOMER SERVICE

Experience of working in a call centre and sales-led environment. Ensures all customer queries are dealt with promptly and in a professional manner and to the satisfaction of the customer. Understands campaigns enabling customers’ questions can be answered immediately.

COMMUNICATION

Successfully handles customers’ queries through clear telephone communication. Recognises when information must be communicated to other teams, including product development, client services and other members. Is professional in all types of communication both inside and outside of the company and upholds the reputation of TLC at all times.

ORGANISATION

Plans personal workload and organises tasks but also able to deal with unplanned events of customer queries. Can successfully handle more than one campaign at any one time and ensures that customers are satisfied.

ADMINISTRATION AND REPORTING

Organises work effectively to ensure that information is kept up to date at all times and that reports and records are must be accurate.

Personal Attributes

• Self motivated, keen to learn, enthusiastic and has a positive attitude to work
• Quick thinker and enjoys solving problems
• Proactive and always willing to offer new suggestions and ideas
• Professional at all times
• Team player
• Comfortable with change and unpredictability

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on it's operational requirements.

Closing Date: 30 April 2025

A leading e-commerce and online marketing organization, at the forefront of developing innovative through-the-line marketing strategies, is currently looking to expand their dynamic team with a German Customer Service Agent. This role is based at their vibrant Cape Town offices.

The German Customer Service Agent will be responsible for ensuring that all communication and volume received are addressed and responded to within the required timeframe and manner. This role involves rotational shift work, supporting the 24/7 operational needs of the organization and its clients.

To apply for this German Customer Service Agent job  in Cape Town, South Africa  you will need:

If you are fluent in German  and meet the above requirements then this German Customer Service Agent job  in the sunny Cape Town, South Africa  is for you!

Our client, a leading player in the iGaming industry, is looking for an enthusiastic, proactive Customer Service Agent  to join their high-energy, customer-focused team.

This is an exciting opportunity to be part of a dynamic environment where providing outstanding service isn’t just a priority – it’s a passion.

The Role:

As a Customer Service Agent , you’ll be at the heart of delivering seamless gaming experiences for players. You’ll handle queries, resolve issues, and ensure every interaction leaves players feeling valued and supported. This role is ideal for someone who thrives in a fast-paced setting, is passionate about helping others, and enjoys working within a vibrant, growing team.

Your key job  responsibilities as the Customer Service Agent (iGaming Industry)  in Johannesburg, South Africa  will include:

Requirements for this Customer Service Agent (iGaming Industry) job  in Johannesburg, South Africa :

Desirable Attributes:

Join a leading force in the fast-growing iGaming sector, where you’ll be part of a dynamic and supportive team, contributing to world-class player experiences. This is a space where your ideas, energy, and customer-focused mindset are genuinely valued.

Are you passionate about delivering exceptional customer service and resolving complaints with professionalism and empathy? If you have a background in travel, tourism, or customer service, along with fluency in Dutch, we’d love to hear from you! This role is perfect for someone with strong administrative skills, attention to detail, and the ability to thrive in a fast-paced environment while maintaining high standards of communication and customer care.

• Valid SA ID or Valid Work Visa/Permit
• Fluent Dutch written and spoken
• Complaint resolution skills
• Experience in Inbound and outbound, Chat and Back-office call centre experience
• Experience in the travel, tourism, or customer service industry
• High proficiency in verbal & written communication and Sound interpersonal skills
• Proficiency in Microsoft (Word, Excel & Outlook) and Google platforms
• High attention to detail and accuracy
• Correspondence etiquette in email and back-office
• Exceptional administrative skills with sound planning, problem solving, organizing and time management skills, with sound follow-through after contact with customers
• Integrity and honesty in work completed in compliance with the company policies
• Customer focused with a passion for complaints handling
• Accountable whilst acting fairly and proportionately
• Professional, respectful, confident and resilient
• Extremely patient, empathetic and compassionate
• Culturally aware and sensitive to others
• Maintain composure under pressure/ difficult circumstances
• Be able to work weekends on rotation
• Able to work 8:30 to 17:30 and 9:30 to 18:30 (daylight savings)

• Knowledge of or interest in airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
• Provide telephonic customer support, handle multiple queries, and de-escalate complaints as well as general queries in a professional manner, in line with set standards
• Adhere to sound written communication principles and maintain customer service standards that promote a positive image of the Company
• Escalate complaints/enquiries/information to relevant operational level if required
• Ensure complaints/questions are answered/resolved in a reasonable timeframe, follow-up on customer enquiries and complaints, if applicable address complaints referred by Social Media Department and provide written and verbal feedback, according to set standards
• Ensure all captured information is accurate and complete
• Report incidents according to set guidelines related to data breaches and requests, fraud, and attempted/confirmed scam attempts
• Maintain quality control principles and recommend process improvements
• Demonstrate active listening skills to ensure customer’s needs are understood
li>Resolve customer problems by clarifying the customers complaints, determining the cause of problems, and explaining the best solution to the problem or seeking guidance on the best solution to the problem
• Respond promptly to customer inquiries by understanding the product and applying the appropriate process
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Take ownership of complaints and working them through to completion
• Showing a higher attention to detail with escalations/complaints
• Collaborate with colleagues to achieve the best possible outcome for the customer whilst liaising with the Client & Suppliers.
• Demonstrate expert knowledge of the product to ensure maximum efficacy
• Resolve queries and display key independence and proactiveness in decision-making.
• Multi-task and cope with high work volumes
• Resolve conflict situations amicably whilst finding effective solutions for customers (i.e., businesses)
• Team player and be able to work in an open plan environment.
• Work under pressure to meet performance KPIs and client service level agreements.
• Effective negotiation and persuasion skills
• Effectively share knowledge and expertise with customers and staff
• Be agile and adapt to change in a fast-paced environment
• Ability to communicate at all levels.

One of the leading customer experience providers operating globally, is currently looking to expand their dynamic team with a German Customer Service Agent , to join their offices in Cape Town , South Africa .

As the German Customer Service Agent , you will be responsible for managing all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards, in order to ensure a positive customer experience that leads to customer satisfaction.

All you need to apply for this German Customer Service job  opportunity in Cape Town , South Africa  is:

Would you like to work for this awesome company in Cape Town , South Africa ? Then apply for this German Customer Service job  now by sending a detailed CV. If you do not receive any feedback within 7 days please consider your application unsuccessful.