156 Global Quality jobs in South Africa

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications

Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills and Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Please note that this is a 6 month contract position with the possibility to extend.

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications
Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills And Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

• Assure quality product & processes by enforcing quality standards and testing materials/products.
• Establish quality standard, study product/consumer requirement with management & other role players.
• Develop raw material standard, study manufacturing & engineering requirement.
• Confer/negotiate with suppliers, devising testing methods and procedures.
• Implement process inspection standard, study manufacturing method, set up testing method & procedure.
• Institutes rework standards by devising inspection and physical testing methods and procedures.
• Establish standard for disposition of finished product, devising evaluation test, method & procedure.
• Creates product quality documentation system by writing and updating quality assurance procedures.
• Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
• Complete quality assurance operational requirement, assign employees & follow up on work results.
• Prepares product & process quality reports, collect, analysise, summarize information and trends.
• Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
• Ensures quality by planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops.
• Review professional publication, establish personal networks, participate in professional societies.
• Achieves financial objectives by preparing the quality assurance budget.
• Schedule expenditures, analyse variances and initiate corrective actions.
• Contributes to team effort by accomplishing related results as needed.

Qualification:

• Diploma in a similar role in the automotive industry.

Skills:

• Analytical and strategic skills to identify problems thereafter solve them.
• Good communication (oral and written) & interpersonal relations skills.
• Project Management Skills.
• Computer Literate.
• Encourage Team Work.
• Leadership and organisational skills.
• Proficient in Microsoft Office Products.
• Focus on quality and output performance.

Experience:

• Experience in the same/similar role - 10 years.
• QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
• Experience of Health and Safety requirements in a manufacturing environment - 1 year.

Closing date: 13 October 2025

Essential Functions

• Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
• Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
• Incubation of Quality Program in Healthcare South Africa processes.
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
• Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
• Ensure the effective running and accurate data of process performance aligned with SLA targets
• Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
• Train / mentor AMs and QCAs and operations teams on quality tools and concepts
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.

Role:

The Lead Auditor will be responsible for conducting internal audits against ISO 9001:2015, leading audit teams, compiling reports, and ensuring readiness for re-certification audits.

Key Responsibilities:

• Plan and execute Quality Management System (QMS) internal audits.
• Assess compliance with ISO 9001:2015 requirements.
• Identify non-conformities, risks, and opportunities for improvement.
• Prepare comprehensive audit reports and facilitate close-out meetings.
• Provide guidance to client teams on corrective actions.

Minimum Requirements:

• ISO 9001:2015 Lead Auditor certification (IRCA/PECB/Exemplar Global recognized).
• Minimum 5 years auditing experience (internal or certification audits).
• Strong understanding of quality management principles and process-based auditing.
• Excellent communication, analytical, and reporting skills.

NB: Submit CV and certified qualifications to be shortlisted.

Job Type: Temp to perm

Contract length: 6 months

Willingness to travel:

• 25% (Required)

Work Location: In person

Job Purpose

To lead, manage, and maintain the site's Food Safety Management System (FSMS) and Quality Management System (QMS) in compliance with ISO 22000, ISO/TS , FSSC including additional requirements), and ISO The QA/QC Manager ensures product safety, quality assurance, laboratory accuracy, and regulatory compliance, while driving continuous improvement.

Key Responsibilities

• Maintain and continually improve the FSMS in compliance with standards.
• Lead HACCP/Food Safety Team meetings and updates.
• Ensure PRPs (cleaning, pest control, hygiene, water, utilities, building integrity) are effectively implemented.
• Conduct internal audits, GMP inspections, and prepare for external certification audits.
• Manage product recall/withdrawal procedures and mock recall testing.
• Oversee supplier approval and raw material verification.
• Drive corrective and preventive actions (CAPA).
• Promote a food safety culture by training staff on compliance, standards, and best practices.
• Ensure accuracy and reliability of laboratory results.
• Maintain compliance with ISO 17025 requirements (validation, calibration, traceability, proficiency testing, measurement uncertainty).
• Review and approve test reports and certificates of analysis.
• Train laboratory staff and monitor competency.
• Coordinate training and awareness programs for site employees.
• Act as the site representative during all external audits (FSSC, SANAS, customer, regulatory).

• Biotech/Food Technologies Degree (Essential)
• FSSC 22000 Lead Auditor Certification (Essential)
• ISO 17025 Introduction & Implementation (Essential)

• QA/QC Manager from Grain Milling Industry with 3-5 years in both roles
• QA/QC Managers from FMCG food producing sites

Skills & Competencies

• Strong understanding of ISO 22000, ISO/TS , and ISO/IEC 17025 standards and their application.
• Understanding of grain milling and baking processes (desirable).
• Understanding and implementation of HACCP principles, PRPs, OPRPs, CCPs, and FSMS effectiveness.
• Experience in supplier compliance and quality systems management.
• Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
• Ability to verify compliance through GMP inspections and site audits.
• Ability to plan, lead, and execute internal, external, and supplier audits.
• Method validation, calibration, traceability of measurements, and uncertainty.
• Control of test and calibration methods for flour and wheat quality.
• Ensuring personnel competence, impartiality, and laboratory management system compliance.
• Strong coaching and training capability
• Data analysis of lab, process, and product performance results.

Key Outputs

• Maintain, implement and control the Quality Management System (QMS) in the Service Department
• Implement and maintain contamination control standards as per OEM requirements
• Maintain quality and contamination control documents within Service
• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements
• Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams
• Verify correct implementation of quality control and contamination control procedures
• Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures
• Complete quality inspection reports
• Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques
• Identity root causes and provide advice on corrective actions for service quality issues
• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality
• Provide training on service quality awareness and quality control measures to improve service excellence
• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans
• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met
• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop
• Manage projects related to quality process and contamination control improvements

Qualification, Experience And Competencies

• Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – "Red Seal" (HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test)
• Advanced Caterpillar Certification
• 5 Years qualified artisan
• Minimum 3 years' experience as a Technical Analyst
• Prior experience as Service/Technical Planner or Service Supervisor advantageous
• Good administrative skills
• Machine specific technical knowledge and skills Level 2
• Applicable product knowledge
• Verbal and written communication (including presentation) level 2
• Technical report writing (advanced content)
• Business and financial understanding level 1
• Computer Literacy (All Cat Literature & MS package)
• Trouble shooting and problem solving skills level 2
• Diagnostic skills level 2
• Building relationships level 2
• Influencing and negotiation level 1

Key Outputs

• Maintain, implement and control the Quality Management System (QMS) in the Service Department

• Implement and maintain contamination control standards as per OEM requirements

• Maintain quality and contamination control documents within Service

• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements

• Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams

• Verify correct implementation of quality control and contamination control procedures

• Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures

• Complete quality inspection reports

• Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques

• Identity root causes and provide advice on corrective actions for service quality issues

• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality

• Provide training on service quality awareness and quality control measures to improve service excellence

• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans

• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met

• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop

• Manage projects related to quality process and contamination control improvements

Qualification, Experience and Competencies

• Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – "Red Seal" (HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test)

• Advanced Caterpillar Certification

• 5 Years qualified artisan

• Minimum 3 years' experience as a Technical Analyst

• Prior experience as Service/Technical Planner or Service Supervisor advantageous

• Good administrative skills

• Machine specific technical knowledge and skills Level 2

• Applicable product knowledge

• Verbal and written communication (including presentation) level 2

• Technical report writing (advanced content)

• Business and financial understanding level 1

• Computer Literacy (All Cat Literature & MS package)

• Trouble shooting and problem solving skills level 2

• Diagnostic skills level 2

• Building relationships level 2

• Influencing and negotiation level 1

Job Title: Quality Control (QC) Analyst

Location: Cape Town, Ndabeni

Contract Type: Permanent

About the Role:

Barrs Pharmaceutical Industries (Pty) Ltd is seeking a skilled and experienced Quality Control Analyst to join our Quality team. This role is key in ensuring the highest quality standards for our raw materials, in-process samples, and finished products.

Key Responsibilities:

• Conduct raw material, in-process, stability, and finished product testing.
• Perform analytical and microbiological testing in compliance with SOPs and GMP standards.
• Operate and maintain laboratory equipment including HPLC, density meter, pH meter, potentiometer, Karl Fischer, conductivity meter, and other analytical instruments.
• Prepare, record, and interpret test results accurately and on time.
• Support continuous improvement in QC processes and maintain laboratory documentation.
• Assist in investigations, deviations, and reporting as required.

Qualifications & Experience:

• Tertiary qualification in Chemistry, Biotechnology, Microbiology or a related field.
• 3–4 years' experience as a QC Analyst in the pharmaceutical or manufacturing industry.
• Hands-on experience with raw material testing, analytical chemistry, microbiology, and stability testing.
• Proficiency in operating HPLC and other key analytical equipment.
• Strong knowledge of GMP, GLP, and regulatory compliance.

Key Competencies:

• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and reporting skills.

How to Apply:

Interested candidates are invited to submit their CV and supporting documents to

Closing date: 19 September 2025

Please note: Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after the closing date of applications, please consider your application unsuccessful.