237 Functional Support jobs in South Africa

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street We are seeking a highly skilled Consultant, Functional Support to join our dynamic team in Johannesburg, South Africa. In this role, you will provide expert guidance and support to our clients, ensuring the optimal functioning of their business systems and processes. Responsibilities: Contribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service is provided by IT. Collaborate with cross-functional teams to design and implement system enhancements and customizations. Perform minor application configuration changes as and when required to ensure service stability, availability and reliability. Facilitate investigations, conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved. Develop and maintain documentation for business resilience processes, system configurations, and user guides. Perform data analysis and generate reports to support decision-making processes. Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to clients. Qualifications: Bachelor's degree in Business Administration, Information Systems, or a related field. Experience: 3-5 years of experience in functional support or a similar role. Strong problem-solving skills and analytical mindset. Excellent communication skills, both verbal and written. Proficiency in Windows, Oracle and SQL. Intermediate data analysis and reporting skills. Demonstrated experience in successful project implementations. Understanding of industry-specific business processes and best practices in functional support. Strong attention to detail and commitment to delivering high-quality results. ITSM – incident and change management. ISO standards. Technical disciplines within server and application support. #J-18808-Ljbffr

Moodle Functional Support & Client Coordinator (On-Site)

Durbanville, South Africa | Posted on 18/06/2025

Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences.

In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions.

This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments.

Key Responsibilities User & Functional Support

• Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls
• Resolve queries around user enrolments, permissions, navigation, and activity configuration
• Assist instructors with gradebook setup, quizzes, forums, SCORM, H5P, and course duplication
• Support course category and role configuration, enrolment keys, group settings, and notifications
• Triage support tickets and ensure accurate, timely resolution updates to clients

Functional Site Management

• Create and manage courses, backups, and restorations
• Configure enrolment methods, roles, and categories in line with client needs
• Conduct functional testing of plugin updates and Moodle version releases
• Maintain Moodle SOPs and client-specific user guides
• Document known issues and platform changes in collaboration with the technical team

Client Coordination & Training

• Act as the operational contact point for client-facing functional requests
• Schedule upgrade windows, test sessions, and planned changes with clients
• Deliver onboarding and training sessions to new instructors and administrators
• Maintain training materials and follow up on satisfaction after support or training events
• Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support

Process & Service Support

• Maintain clear records of client issues, resolution patterns, and documentation gaps
• Contribute to service usage tracking, client performance reports, and contract renewals
• Assist in preparing quotes, notices, or communications tied to functional services
• Log and categorise issues to inform platform or content service improvements
  

Requirements Required Qualifications and Experience Minimum Requirements

• National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field
• Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk)
• Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures
• Excellent verbal and written communication skills
• Experience working directly with instructors, training facilitators, or course builders
• Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar)

Preferred Qualifications

• Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework
• Experience with SCORM, H5P, Zoom/Teams integrations, and the Moodle mobile app
• Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1)
• Background in training coordination, instructional support, or client onboarding
• Experience maintaining user-facing documentation and release communications
• Reliable – Delivers consistently and meets deadlines
• Proactive – Follows through, follows up, and prevents issues before they escalate
• Structured – Documents clearly and builds repeatable processes
• Client-focused – Communicates calmly and clearly with non-technical users
• Collaborative – Works well across teams (Publishing, Tech, Sales, Content)
• Technically Curious – Continuously learns Moodle features and admin options

Application Instructions

Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact.

Only shortlisted candidates will be contacted.

Other important information:

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
• All candidates who comply with the requirements for appointment are invited to apply.
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
• AOSIS reserves the right not to fill the advertised positions.
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.
  

#J-18808-Ljbffr

Are you passionate about bridging the gap between cutting-edge technology and client success? We’re on the lookout for a dynamic and driven Cross-Functional Support Consultant (Mandarin) to join our vibrant team! In this exciting role, you'll be the vital link that ensures seamless communication and support across multiple departments while delivering exceptional service to our Mandarin-speaking clients. You’ll work at the forefront of innovation, collaborating with diverse teams to solve complex problems, optimize customer experiences, and contribute to the growth of our global operations. If you're a proactive problem-solver with a strong command of Mandarin and a flair for delivering results, this is the opportunity to make a real impact in an ever-evolving industry! An exciting opportunity exists for a Mandarin Speaking Cross-Functional Consultant to join our team. The purpose of this role is to provide World Class customer support to customers from the China corridor by assisting with order creation, verifications, number changes as well as providing support to the corridor Agents. The Cross-functional Consultant reports directly to the Cross-functional CS Lead. This position is responsible for providing support to the customers in the China corridor, by assisting with order creations, responding to queries, changing details as well as checking and verifying information gathered from new customers within the China corridor in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents. They must respond to inbound and make outbound calls to the customer as soon as the documents have been verified in order to conduct security checks and onboard customers timeously. Internal Liaison takes place with the Agents, Verification, Pay Ops, Customer Support and Compliance. External liaison takes place with external customers. Duties and Responsibilities (Include but is not limited to): To provide efficient support to the China Corridor customers Create accurate orders for China Corridor customers Assist with resolving customer queries within the China Corridor Verify documentation and information supplied by China Corridor customers when signing up for new accounts Process Zendesk verification requests Check the Proof of Income for non-South African citizens is completed in full of the job title, Identification number, salary, employers' information and signature Check the Proof of Residence form is completed with the customer address, signature and agent's signature To complete the electronic verification process for China Corridor customers Complete outstanding information on the verification form Select “bad” if any aspect looks suspicious and insert a comment/reason for the rejection Make inbound and outbound calls to China Corridor customers in order to carry out security checks Onboard customer within 5 minutes of sign up Process requests for contact number changes and pin resets for China Corridor customers Ensure a clear photograph of the customer holding their Identity document is received before processing any number changes or pin resets Verify that the Identity document/passport matches the one previously supplied and saved on the system profile Call the client to establish that it is the correct client making the request Generate a statement form Mukuru card manager in order to ask security questions Refer the customer to their nearest branch if any information appears suspicious Update the required information or process the reset Update Zendesk with all required notes and information Respond to whatsapp and skype requests on allocated rotational days Provide support to the agent consultants for the China Corridor Escalate unresolved issues to Team Leader or relevant department Uphold the company brand Manage own professional and self-development Verify the information captured by the agent matches the information on supplied FICA documentation Key Requirements: Grade 12 or equivalent (Essential) Degree/Diploma (desirable) Mukuru customer support training course Understanding and speaking of English and Mandarin (Essential) 1 years Customer Service Consultant experience (Essential) Verifications experience (Desirable) Knowledge of money transfer procedures Knowledge of FICA regulations Additional Skills: Computer skills Typing skills Telephone skills Verbal and written communication skills Organisational & administrative skills Attention to detail * Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles. Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS #J-18808-Ljbffr

Moodle Functional Support & Client Coordinator (On-Site) Durbanville, South Africa | Posted on 18/06/2025 Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences. In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions. This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments. Key Responsibilities User & Functional Support Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls Resolve queries around user enrolments, permissions, navigation, and activity configuration Assist instructors with gradebook setup, quizzes, forums, SCORM, H5 P, and course duplication Support course category and role configuration, enrolment keys, group settings, and notifications Triage support tickets and ensure accurate, timely resolution updates to clients Functional Site Management Create and manage courses, backups, and restorations Configure enrolment methods, roles, and categories in line with client needs Conduct functional testing of plugin updates and Moodle version releases Maintain Moodle SOPs and client-specific user guides Document known issues and platform changes in collaboration with the technical team Client Coordination & Training Act as the operational contact point for client-facing functional requests Schedule upgrade windows, test sessions, and planned changes with clients Deliver onboarding and training sessions to new instructors and administrators Maintain training materials and follow up on satisfaction after support or training events Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support Process & Service Support Maintain clear records of client issues, resolution patterns, and documentation gaps Contribute to service usage tracking, client performance reports, and contract renewals Assist in preparing quotes, notices, or communications tied to functional services Log and categorise issues to inform platform or content service improvements Requirements Required Qualifications and Experience Minimum Requirements National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk) Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures Excellent verbal and written communication skills Experience working directly with instructors, training facilitators, or course builders Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar) Preferred Qualifications Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework Experience with SCORM, H5 P, Zoom/Teams integrations, and the Moodle mobile app Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1) Background in training coordination, instructional support, or client onboarding Experience maintaining user-facing documentation and release communications Reliable – Delivers consistently and meets deadlines Proactive – Follows through, follows up, and prevents issues before they escalate Structured – Documents clearly and builds repeatable processes Client-focused – Communicates calmly and clearly with non-technical users Collaborative – Works well across teams (Publishing, Tech, Sales, Content) Technically Curious – Continuously learns Moodle features and admin options Application Instructions Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact. Only shortlisted candidates will be contacted. Other important information: All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process. Applications will only be considered after the closing date or if they comply with at least the minimum requirements. AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups. All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable). AOSIS reserves the right not to fill the advertised positions. Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit. #J-18808-Ljbffr

Red Ember recruitment is recruiting for a Systems Support for our client based in Irene to provide system & technical support to all clients, technicians and schedulers.Load all new installs and ensure that they are registered on the respective systems. Ensure events are correctly set up and functioning as per the Needs Analysis Document.Ensure that all swap out units are registered to the correct client and operational.Allocate all new installs to the correct fleet.Sign off event loading, fleet allocation on batch file.Daily 7-day installation checks – PFK; FLEET; IVFDaily 24-hr Health checks – PFK; FLEET; IVFDaily 24-hr Trigger report – PFK; FLEET; IVFDesktop Fleet Checks as and when required.Identify critical errors and forward them to the Technical Department for further processing.Assist customers with footage requests, technical queries and emergencies.Assist technicians with technical queries.Call units to test mic & speakers.Ensure Fleets are in good condition and advise of any fleets where there are quality and fault concerns to Management.Client System TrainingSystem AdminRequirementsGrade 12 LM - ZR_1591_JOB

Systems Support Analyst

Reference: BIT001689-MNa-4
A manufacturing business, deep in the East of Johannesburg, is looking for a Systems Support Analyst with experience on JD Edwards / ERP applications, that will support and maintain various systems.

Duties & Responsibilities Qualifications:

• Matric with Mathematics (not Maths Literacy)
• BCom in related field (can also be BCom Accounting)

Requirements:

• 5 years' experience in System Support
• Project Management Experience
• Prince2 Methodology
• ERP Experience such as JD Edwards, SAP or Navison
• Process Improvement Experience

KPAs:

• Improve systems
• Support systems
• Maintain systems
• Support integrations
• Write and update procedures
• Prepare technical reports
• Perform unit testing

Apply now! #J-18808-Ljbffr

Systems Support Analyst Reference: BIT001689-MNa-4 A manufacturing business, deep in the East of Johannesburg, is looking for a Systems Support Analyst with experience on JD Edwards / ERP applications, that will support and maintain various systems. Duties & Responsibilities Qualifications: Matric with Mathematics (not Maths Literacy) BCom in related field (can also be BCom Accounting) Requirements: 5 years' experience in System Support Project Management Experience Prince2 Methodology ERP Experience such as JD Edwards, SAP or Navison Process Improvement Experience KPAs: Improve systems Support systems Maintain systems Support integrations Write and update procedures Prepare technical reports Perform unit testing Apply now! #J-18808-Ljbffr

Virtual Administrative Assistant – Cross-Functional Team Support

Join to apply for the Virtual Administrative Assistant – Cross-Functional Team Support role at Growth Troops

Virtual Administrative Assistant – Cross-Functional Team Support

Join to apply for the Virtual Administrative Assistant – Cross-Functional Team Support role at Growth Troops

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This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Remote | Full-Time | Client-Facing Admin Support

Stay organized. Support multiple teams. Keep the wheels turning.

We’re hiring a versatile and detail-oriented Virtual Administrative Assistant to support growing teams and businesses across a variety of industries. You’ll take on a wide range of administrative duties, from scheduling and research to travel coordination and CRM upkeep—helping clients stay focused on what matters most.

Ideal for someone who thrives in dynamic environments and enjoys juggling diverse tasks across clients and departments.

What You’ll Do:

• Schedule and coordinate internal and external meetings
• Conduct research and present findings in organized summaries or spreadsheets
• Draft emails, format documents, and create branded templates
• Support expense tracking, light bookkeeping, or CRM data updates
• Assist with travel bookings, itineraries, and meeting logistics
• Respond to shifting client needs with professionalism and speed
  
  

What You Bring:

• 2+ years in admin or VA roles with remote or client-facing experience
• Proficient with productivity tools and cloud-based platforms
• Self-starter who works well independently and handles multiple priorities
• Excellent attention to detail and strong time management
• Ability to collaborate asynchronously across teams and clients
  
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Administrative
• Industries Operations Consulting

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Virtual Administrative Assistant – Cross-Functional Team Support

Remote | Full-Time | Client-Facing Admin Support

Stay organized. Support multiple teams. Keep the wheels turning.

We’re hiring a versatile and detail-oriented Virtual Administrative Assistant to support growing teams and businesses across a variety of industries. You’ll take on a wide range of administrative duties, from scheduling and research to travel coordination and CRM upkeep—helping clients stay focused on what matters most.

Ideal for someone who thrives in dynamic environments and enjoys juggling diverse tasks across clients and departments.

What You’ll Do:

• Schedule and coordinate internal and external meetings

• Conduct research and present findings in organized summaries or spreadsheets

• Draft emails, format documents, and create branded templates

• Support expense tracking, light bookkeeping, or CRM data updates

• Assist with travel bookings, itineraries, and meeting logistics

• Respond to shifting client needs with professionalism and speed

What You Bring:

• 2+ years in admin or VA roles with remote or client-facing experience

• Proficient with productivity tools and cloud-based platforms

• Self-starter who works well independently and handles multiple priorities

• Excellent attention to detail and strong time management

• Ability to collaborate asynchronously across teams and clients

#J-18808-Ljbffr