11 Functional Sme jobs in South Africa

LearningMate is seeking a subject matter expert to help create educational material for a college- level graphic design course. This role will have you collaborating with an experienced team to create educational content. The educational content will be delivered through an asynchronous distance learning model. Content must be written in such a way that it is clear, engaging, and accessible to all types of learners.

Examples of Project Tasks:

• Follow client guidelines when reviewing content
• Review revisions to the course based on a new edition of the textbook
• Revise content as needed to ensure content is accurate, up to date, and aligned with the new edition of the textbook
• Write scenarios, case studies, and other items as needed to support assessments
• Write assessment items as needed
• Use provided templates properly to ensure consistency

Requirements:

• Strong command of both written and verbal English
• Bachelor's Degree in Graphic Design
• Experience writing content for online courses
• Familiarity with the Adobe suite of products, specifically Adobe Illustrator
• Familiarity with educational theories, such as situated learning theory, adult learning theory, and the universal design for learning theory

Preferred Qualifications (not required):

• Teaching experience
• Assessment writing experience

Join our client as a
Subject Matter Expert (SME) in Cards & Payments
. You'll provide expert guidance on credit/debit cards, digital payments (e.g., mobile wallets), and rewards programs. This role focuses on ensuring compliance, reducing fraud, and enhancing payment systems through short-term projects like product launches or regulatory upgrades. You'll work closely with client teams (IT, legal, operations) and partners (e.g., Visa/Mastercard) to deliver results in a fast-paced banking environment.

Key Responsibilities

• Advise on regulatory compliance (e.g., central bank submissions, payment system laws).
• Support card product development, including contactless payments and digital wallet integration.
• Investigate card fraud, disputes, and transaction issues, proposing solutions to cut losses.
• Collaborate on system improvements and train client staff on card security and tools (e.g., mobile banking apps).
• Stay updated on payment trends (e.g., biometrics, tokenization) to drive innovation.
• Deliver project milestones on time, with clear documentation and knowledge sharing.

What We're Looking For

• Education
  : Bachelor's degree in finance, IT, business, or related field (postgraduate a plus).
• Certifications
  : Payments/cards-related certifications (e.g., PCI DSS, CISSP, CPP) preferred.
• 5+ years in financial services (banking/fintech).
• 3+ years as an SME in cards/payments, with hands-on work in regulatory reporting, product management, or fraud detection.
• Deep knowledge of card systems (e.g., EMV standards) and South African regulations.
• Strong data analysis skills (SQL, Excel, BI tools) for risk and fraud work.
• Excellent communication and teamwork for client-site collaboration.
• Ability to deliver fast, ethical results in a project-based role.

Role Purpose

The Microsoft Purview Subject Matter Expert (SME) will lead the design, implementation, and optimization of Microsoft Purview solutions to strengthen the client 's data governance, compliance, and information protection posture. This role requires deep technical expertise in Microsoft Purview, Information Protection, DLP, Compliance Manager, Insider Risk, and Data Governance frameworks across Microsoft 365, Azure, and hybrid environments. The SME will act as the client 's trusted advisor for data governance and compliance automation, ensuring alignment with corporate and regulatory requirements.

Key Responsibilities

Strategy & Governance

• Define and implement the client 's data governance and compliance strategy using Microsoft Purview.
• Establish data classification frameworks, sensitivity labeling standards, and data lifecycle management policies.
• Develop governance dashboards and metrics to measure policy adherence and data risk posture.
• Ensure alignment with enterprise architecture, security, and compliance frameworks (e.g., TOGAF, ISO 27001, POPIA, GDPR).

Solution Design & Implementation

• Design, configure, and deploy Purview Data Map, Data Catalog, and Data Lineage solutions.
• Implement Information Protection and DLP policies for Microsoft 365 and endpoints.
• Integrate Purview with Azure Information Protection, Defender for Cloud Apps, Sentinel, and Entra ID.
• Enable multicloud and hybrid data source connectors.
• Create data scanning rules and classifiers to automatically identify sensitive data types.

Compliance & Risk Management

• Manage Compliance Manager, eDiscovery, and Insider Risk configurations.
• Develop and maintain assessment templates for compliance frameworks.
• Monitor risk trends, generate insights, and present mitigation recommendations.
• Support Data Protection Impact Assessment (DPIAs) and Data Subject Request (SRs) through Purview.
• Drive automation of evidence collection for audit readiness.

Continuous Improvement & Enablement

• Define best practices, operating procedures, and governance playbooks for Purview adoption.
• Conduct workshops and training sessions for data owners, IT, and compliance teams.
• Collaborate with architects and engineers to integrate Purview insights into business workflows.
• Stay current with Microsoft roadmap updates and compliance capabilities.

Technical Integration

• Oversee API-based integration with third-party SIEM, GRC, or data security platforms.
• Ensure Purview's compatibility with Defender for Endpoint, MIP SDK, and Microsoft Graph.
• Participate in architecture reviews to ensure secure and compliant design patterns.

Required Skills & Experience

Technical Expertise

• 5–8 years of experience in Microsoft Information Protection, Compliance, or Data Governance.
• Hands-on experience configuring and managing Purview (Data Map, Catalog, DLP, Information Protection, Compliance Manager, etc.).
• Strong knowledge of data classification models, governance frameworks, and regulations (POPIA, GDPR, ISO 27001, NIST, SOC2).
• Experience with multicloud governance (Azure, AWS, Google) and hybrid data architectures.

Qualifications

• Bachelor's degree in information systems, Computer Science, or equivalent.

Preferred Certifications:

• Microsoft Certified: Information Protection Administrator Associate
• Microsoft Certified: Security Operations Analyst Associate
• Microsoft Certified: Compliance Administrator Associate
• TOGAF or COBIT certification (advantage)
• CISM / CISSP / ISO 27001 Lead Implementer (advantage)

Soft Skills

• Strong stakeholder management and executive communication skills.
• Ability to translate complex regulatory requirements into technical configurations.
• Analytical mindset and strong problem-solving skills.
• Excellent documentation and reporting capabilities.
• Comfortable leading workshops and cross-functional governance forums.

Key Deliverables

• Enterprise-wide Purview implementation roadmap.
• Data classification and sensitivity labeling framework.
• Active DLP, eDiscovery, and insider risk policies.
• Governance dashboards and reporting metrics.
• Continuous improvement plan for data compliance maturity.

Environment

• Hybrid Cloud (M365, Azure, SAP, AWS)
• Tools Ecosystem: Microsoft Purview, Sentinel, XDR- Micro Trend, ServiceNow GRC, Power BI

Employment type:
6 months contract

Location:
Centurion

Working model:
Hybrid

Interested candidates who meet the above criteria are encouraged to apply immediately, please send your CV to

Our client is seeking an experience
Microsoft Purview Subject Matter Expert (SME)
to lead the design, implementation, and optimization of Microsoft Purview solutions to strengthen their data governance, compliance, and information protection posture. This role requires deep technical expertise in Microsoft Purview, Information Protection, DLP, Compliance Manager, Insider Risk, and Data Governance frameworks across Microsoft 365, Azure, and hybrid environments. The SME will act as their trusted advisor for data governance and compliance automation, ensuring alignment with corporate and regulatory requirements.

Role Highlights:

Strategy & Governance

• Define and implement data governance and compliance strategy using Microsoft Purview.
• Establish data classification frameworks, sensitivity labeling standards, and data lifecycle management policies.
• Develop governance dashboards and metrics to measure policy adherence and data risk posture.
• Ensure alignment with enterprise architecture, security, and compliance frameworks (e.g., TOGAF, ISO 27001, POPIA, GDPR).

Solution Design & Implementation

• Design, configure, and deploy Purview Data Map, Data Catalog, and Data Lineage solutions.
• Implement Information Protection and DLP policies for Microsoft 365 and endpoints.
• Integrate Purview with Azure Information Protection, Defender for Cloud Apps, Sentinel, and Entra ID.
• Enable multi-cloud and hybrid data source connectors.
• Create data scanning rules and classifiers to automatically identify sensitive data types.

Compliance & Risk Management

• Manage Compliance Manager, eDiscovery, and Insider Risk configurations.
• Develop and maintain assessment templates for compliance frameworks.
• Monitor risk trends, generate insights, and present mitigation recommendations.
• Support Data Protection Impact Assessment (DPIAs) and Data Subject Request (SRs) through Purview.
• Drive automation of evidence collection for audit readiness.

Continuous Improvement & Enablement

• Define best practices, operating procedures, and governance playbooks for Purview adoption.
• Conduct workshops and training sessions for data owners, IT, and compliance teams.
• Collaborate with architects and engineers to integrate Purview insights into business workflows.
• Stay current with Microsoft roadmap updates and compliance capabilities.

Technical Integration

• Oversee API-based integration with third-party SIEM, GRC, or data security platforms.
• Ensure Purview's compatibility with Defender for Endpoint, MIP SDK, and Microsoft Graph.
• Participate in architecture reviews to ensure secure and compliant design patterns.

Required Skills and Experience:

Technical Expertise

• 5–8 years of experience in Microsoft Information Protection, Compliance, or Data Governance.
• Hands-on experience configuring and managing Purview (Data Map, Catalog, DLP, Information Protection, Compliance Manager, etc.).
• Strong knowledge of data classification models, governance frameworks, and regulations (POPIA, GDPR, ISO 27001, NIST, SOC2).
• Experience with multi-cloud governance (Azure, AWS, Google) and hybrid data architectures.

Soft Skills

• Strong stakeholder management and executive communication skills.
• Ability to translate complex regulatory requirements into technical configurations.
• Analytical mindset and strong problem-solving skills.
• Excellent documentation and reporting capabilities.
• Comfortable leading workshops and cross-functional governance forums.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or equivalent.

Preferred Certifications:

• Microsoft Certified: Information Protection Administrator Associate

• Microsoft Certified: Security Operations Analyst Associate

• Microsoft Certified: Compliance Administrator Associate

• TOGAF or COBIT certification (advantage)

• CISM / CISSP / ISO 27001 Lead Implementer (advantage)

Key Deliverables

• Enterprise-wide Purview implementation roadmap.
• Data classification and sensitivity labeling framework.
• Active DLP, eDiscovery, and insider risk policies.
• Governance dashboards and reporting metrics.
• Continuous improvement plan for data compliance maturity.

Environment

• Hybrid Cloud (M365, Azure, SAP, AWS)
• Tools Ecosystem: Microsoft Purview, Sentinel, XDR- Micro Trend, ServiceNow GRC, Power BI

Applications should be emailed to

The IT Service Management Consultant – Subject Matter Expert (SME) is accountable for leading ITSM consulting engagements, delivering value-driven improvement initiatives, and guiding clients through transformation programmes that align people, process, and technology. This role requires both depth in ITSM frameworks (ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, DevOps) and breadth in applying them to drive measurable business results. The Consultant acts as a trusted advisor, thought leader, and implementation specialist across multiple sectors.

KEY RESPONSIBILITIES

· Lead and manage ITSM-driven transformation and improvement projects for Pink Elephant clients.

· Conduct process maturity and capability assessments using frameworks such as ITIL, COBIT, ISO/IEC 2000, and CMMI.

· Design strategic roadmaps and implementation programmes aligned to client objectives and Pink Elephant's consulting methodologies.

· Facilitate executive and operational workshops, enabling clients to define and execute their service management strategies.

· Advise clients on governance, service design, automation, and experience management (XLAs).

· Support pre-sales activities, proposal development, and client solution design in collaboration with Sales and Technology teams.

· Contribute to Pink Elephant's thought leadership through content creation, webinars, and participation in industry events.

· Actively support the Pink Elephant corporate strategy, promoting collaboration across divisions and maintaining high-quality delivery standards.

· Ensure client satisfaction, delivery excellence, and achievement of agreed project KPIs and utilisation targets.

PROFESSIONAL / TECHNICAL EXPERTISE

Essential

o  Graduate qualification or equivalent industry experience.

o  ITIL 4 Managing Professional (or ITIL Expert v3 equivalent).

o  5–8 years' experience in ITSM consulting, advisory, or transformation roles.

o  Proven record of leading ITSM process improvement or implementation projects.

o  Strong knowledge of ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, and DevOps.

o  Excellent facilitation, presentation, and communication skills.

o  Full clean driving licence and own transport.

o  Willingness to travel across South Africa and the African continent.

Desirable

o  Certifications in PRINCE2, AgilePM, PMP, COBIT 5, ISO/IEC 27001, or DevOps.

o  Experience with ITSM and automation platforms (e.g. HaloITSM, Servicely AI, ServiceNow, Freshservice).

o  Experience contributing to industry forums, conferences, or publications.

KEY IMPACT AREAS

· Delivery excellence and client satisfaction.

· Quality of consulting outputs and recommendations.

· Thought leadership and contribution to Pink Elephant's brand reputation.

· Growth of new and existing client relationships.

· Achievement of personal and team KPIs and utilisation targets.

WHY JOIN PINK ELEPHANT

At Pink Elephant South Africa, you'll collaborate with some of the most respected professionals in the ITSM field, working on innovative transformation programmes that shape the digital future of service management. Join us and be part of a team recognised as Leaders in Next-Gen Service Management.

The IT Service Management Consultant – Subject Matter Expert (SME) is accountable for leading ITSM consulting engagements, delivering value-driven improvement initiatives, and guiding clients through transformation programmes that align people, process, and technology. This role requires both depth in ITSM frameworks (ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, DevOps) and breadth in applying them to drive measurable business results. The Consultant acts as a trusted advisor, thought leader, and implementation specialist across multiple sectors.

Key Responsibilities

· Lead and manage ITSM-driven transformation and improvement projects for Pink Elephant clients.

· Conduct process maturity and capability assessments using frameworks such as ITIL, COBIT, ISO/IEC 2000, and CMMI.

· Design strategic roadmaps and implementation programmes aligned to client objectives and Pink Elephant's consulting methodologies.

· Facilitate executive and operational workshops, enabling clients to define and execute their service management strategies.

· Advise clients on governance, service design, automation, and experience management (XLAs).

· Support pre-sales activities, proposal development, and client solution design in collaboration with Sales and Technology teams.

· Contribute to Pink Elephant's thought leadership through content creation, webinars, and participation in industry events.

· Actively support the Pink Elephant corporate strategy, promoting collaboration across divisions and maintaining high-quality delivery standards.

· Ensure client satisfaction, delivery excellence, and achievement of agreed project KPIs and utilisation targets.

Professional / Technical Expertise

· Essential

o Graduate qualification or equivalent industry experience.

o ITIL 4 Managing Professional (or ITIL Expert v3 equivalent).

o 5–8 years' experience in ITSM consulting, advisory, or transformation roles.

o Proven record of leading ITSM process improvement or implementation projects.

o Strong knowledge of ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, and DevOps.

o Excellent facilitation, presentation, and communication skills.

o Full clean driving licence and own transport.

o Willingness to travel across South Africa and the African continent.

· Desirable

o Certifications in PRINCE2, AgilePM, PMP, COBIT 5, ISO/IEC 27001, or DevOps.

o Experience with ITSM and automation platforms (e.g. HaloITSM, Servicely AI, ServiceNow, Freshservice).

o Experience contributing to industry forums, conferences, or publications.

Key Impact Areas

· Delivery excellence and client satisfaction.

· Quality of consulting outputs and recommendations.

· Thought leadership and contribution to Pink Elephant's brand reputation.

· Growth of new and existing client relationships.

· Achievement of personal and team KPIs and utilisation targets.

Why Join Pink Elephant

At Pink Elephant South Africa, you'll collaborate with some of the most respected professionals in the ITSM field, working on innovative transformation programmes that shape the digital future of service management. Join us and be part of a team recognised as Leaders in Next-Gen Service Management.

Job Types: Full-time, Permanent

Application Question(s):

• What is your total current salary?
• What is your expected total salary?
• Are you permanently/contract basis employed or unemployed?
• What is your notice period?

Work Location: In person

Requisition ID:

• Relocation Authorized: None
• Telework Type: Full-Time Office/Project
• Work Location: Yanacocha

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.

Located 800 km northeast of Lima, Peru, Yanacocha is South America's largest gold mine. The WTP Project consists of two of the largest acid water treatment plants in South America (the West one with capacity of 3,000 m3/hour and the East one with 2,700 m3/hour). Early works are currently being performed on site, preparing the permanent platforms and laydown areas for the East and West plants, in addition to the Class 2 estimate, Level 3 schedule and Execution Plan.

In this role, you will coordinate Environmental, Safety, and Health (ES&H) training and awareness of a project's ES&H program. You will work with experts to review course materials and awareness strategies and assist with the processes for content delivery. Your efforts to optimize training and communication will help the ES&H program achieve continuous improvement goals for health and safety on the job.

• Developing and coordinating process improvement activities, including drafting learning, training, and marketing materials, and obtaining cost-effective quotes for external printing and copying of corporate bulletins, brochures, poster designs, and other marketing materials ready for computer design.
• Maintaining and modifying the departmental intranet and its contents, including the creation and maintenance of team websites.
• Responsible for developing and implementing proposed revisions and additions to the departmental website architecture.
• Creating forms and other web-based technology methods to improve user effectiveness and responsiveness.
• Researching activities related to process improvement, such as database functionality and web design.
• Gathering the necessary data to prepare reports on critical elements and other supplementary reports, as needed.
• Participating in departmental staff meetings and status tasks as required.
• Coordinating with the Senior Process Improvement Specialist, the Process Improvement Manager, and/or the corporate ES&H management to obtain approval for work as it is completed.
• Supporting Senior Process Improvement Specialists in developing training and launching, and promoting corporate ES&H initiatives and campaigns.

Requires a Bachelor's degree in Civil Engineering, Mining Engineering, Industrial Enginnering (or international equivalent) related to environmental, safety, health, education, or a science-related discipline and less than 1 year of relevant experience.

• Technical knowledge of computer-based training development software, Ms Office package.
• Technical knowledge of desktop publishing software Adobe Suite, web developer SharePoint, FrontPage programming code, and incorporation of Flash in training products.
• Knowledge of learning and development systems, applications for both ES&H and automation methods, and the application of computers to associated process improvement tasks.
• Knowledge of regulatory and industry standards and criteria relevant to ES&H learning and development needs.
• Good knowledge of computer illustrations and web design packages.
• General knowledge of writing and producing training, marketing, and communication tools.
• Work familiarity with Bechtel's environmental, safety, and health processes and procedures (for internal or former Bechtel candidates).
• Demonstrated skill in oral and written communication and in preparing clear and complete correspondence.

For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to .

Job description:

DISCOVER A BRIGHTER FUTURE:

At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we'll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.

ABOUT HILLSIDE

Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.

WHAT SOUTH32 OFFER:

Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.

Eligible employees will receive an employer contribution towards the company-elected retirement fund.

South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

ABOUT THE ROLE:

This role is a permanent full-time position.

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Other key responsibilities include, but aren't limited to:

• Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
• Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
• Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
• Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
• Execute all duties in line with statutory legislation, and South32 standards and requirements;
• Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
• Contribute to building a cohesive working environment;
• Actively participate in all people performance and development initiatives to ensure the team's performance meets the required standards;
• Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• A minimum of 4 – 6 years' work experience;
• Production / Process Control Improvement experience within a heavy industry environment;
• Valid Code B (08) Driver's license is essential.

Qualifications for this role are:

• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

Please apply online by entering the preferred position reference number on our website 

This advertisement will close on  16 October 2025.

Profile description:

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Job Description
Only applications through Dittohire will be considered. DO NOT send your CV/job application via email
Job Purpose
The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Key Responsibilities
Team Leadership & Management

• Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

• Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
• Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
• Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
• Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
• Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

• Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
• Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
• Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
• Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

• Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
• Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
• Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

• Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
• Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
• Assist business with complex excel analysis.

QUALIFYING CRITERIA

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

QUALIFYING ATTRIBUTES

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
• Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.