409 Functional Analyst jobs in South Africa

It's fun to work in a company where people truly BELIEVE in what they're doing

Responsible for the implementation (through projects) of Oracle and non Oracle based applications to meet the needs of the business user community. Equally important is the daily operational support of the user community by handling trouble tickets logged and performing user support to keep the business running. The role encompasses translating business requirements into functional requirements; development and configuration of the software; development of test cases; testing; development of training materials; user training; development of support materials; user support; standby; bug fix; change requests (enhancements) during projects; documentation and general support. The main deliverable of this role is to drive adoption and usage of applications in the business user community

3 Months Fixed Term Contract

• Support the Applications Manager to meet team objectives
• Responsible to meet project functional requirements within agreed time and quality metrics
• Implementation of Oracle applications according to Oracle best practise; prevent new and reduce existing customisations and maintain the software at the latest supported version – this is achieved through a focus on projects ("build") for Oracle applications prior to transitioning to the Service Delivery team; can be allocated to support ("run") if capacity allows. Equally important is the delivery of non-Oracle based applications and technologies
• Impact analysis of new / changed user requirements highlighting changes required; violation of non-customisation rules; application functionality mapping to user functional requirements
• Conduct configuration, testing and user training
• Prepare projects for transitioning into production including rectification of all bugs prior to transitioning; updated document; testing and conducting disaster recovery test
• Attend to bug fixes and change requests (enhancements), during the project and prior to the end of post go live support phase, within applicable SLA and quality levels (right first-time fix)
• Support Service Delivery to train; guide and support business Super Users on the correct usage of Oracle applications with onsite support at manufacturing / warehouse / depot sites where Service Delivery capacity is constrained
• Identify out of compliance to IT strategy; policies; governance frameworks; standards - propose and execute rectification actions
• Identify and execute opportunities for continuous improvement in IT services delivery; includes identifying patterns of user behaviour that may require additional retraining and support
• Create and maintain relevant documentation such as business processes; functional designs; configuration, maintenance and support guides; test cases; user guides and training guides. Documentation is per the Oracle OUM and AIM methodologies.
• Provide after business hours support per applicable schedule
• Proactively increase own understanding and abilities for all applications (including Oracle modules)

Key attributes and competencies

• Teamwork; patience; determination and focus on task delivery
• Detailed orientated; analytical thinking; problem solving; ability to innovate and find work arounds
• Ability to work under pressure; in stressful solutions to tight timelines on multiple initiatives simultaneously

Experience

• IT Diploma (or similar)
• 2-4+ years in an Oracle Functional Analyst role
• Experience of Oracle E-Business Suite is non-negotiable.
• Intermediate level knowledge and experience of Oracle applications; methodologies and toolsets; ability to apply knowledge gained after attending courses at Oracle University
• Oracle certifications an advantage
• ITIL experience and / or certifications an advantage

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

An excellent opportunity has opened for a skilled Functional Analyst to join a leading international financial services organisation in Málaga, Spain. This role will involve working closely with both business stakeholders and IT teams to define, document, and deliver end-to-end processes in wholesale banking.

The position is ideal for professionals with experience in financial products such as FX, fixed income, and derivatives, who are confident in bridging the gap between business and technology. If you're proactive, detail-oriented, and seeking an exciting opportunity abroad, this role offers the chance to be part of a forward-thinking and innovative environment.

• Collaborate with business users to capture and validate functional requirements.
• Define end-to-end contracting processes in wholesale banking.
• Translate business needs into technical requirements for IT teams.
• Draft process definition documents and maintain detailed project documentation.
• Serve as a liaison between business stakeholders and multiple technology teams.
• Create test plans (test book) and support their execution.
• Monitor project progress and provide regular reporting to stakeholders.
• Coordinate, supervise, and ensure alignment between cross-functional teams.
• Contribute to Agile projects and actively participate in related ceremonies.

Required:

• Experience in financial products, particularly FX, Fixed Income, Rates, and wholesale banking.
• Solid understanding of derivatives and structured investment products.
• Strong background in Corporate & Investment Banking (CIB) projects.
• Ability to document processes clearly and communicate across technical and business audiences.
• Knowledge of APIs, REST services, and databases.
• Proven experience in Agile project environments.
• Strong organisational skills with the ability to plan, coordinate, and supervise.
• High level of English (verbal and written).
• Self-sufficient, proactive, and adaptable.

Preferred:

• Experience in distribution markets.
• Prior involvement in projects within major international financial institutions.

Other Requirements:

• Willingness to relocate to Málaga, Spain.

Title: Functional Analyst

Location: Johannesburg, SA - Onsite

Contract

Key Responsibilities

• Create detailed requirement documentation, user stories, use cases, and process flow diagrams.
• Facilitate workshops and meetings to gather feedback, resolve conflicts, and enable informed decision-making.
• Foster a collaborative, transparent, and high-performing team environment built on trust and open communication.
• Review business requirements specifications and high-level technical design specifications.
• Develop and maintain functional requirements specifications (FRS) in support of business processes.
• Collaborate closely with developers to clarify functional requirements and resolve queries or issues.
• Support development teams in aligning with best practices and Agile principles.
• Partner with testing teams to define test cases based on functional requirements.
• Promote a culture of continuous learning, adaptability, and innovation within the team.
• Engage stakeholders to elicit, document, and prioritise requirements, user stories, and acceptance criteria.
• Conduct interviews, workshops, and research to analyse business processes and identify opportunities for improvement.
• Analyse and prioritise requirements to ensure clarity, alignment, and value delivery.

Qualifications & Experience

• Bachelor's Degree in Business or related field.
• Minimum of
  3+ years' experience
  in Business/Functional Analysis or a related field.
• Demonstrated experience working within an
  Agile methodology
  .
• Hands-on experience with tools such as
  JIRA/Octane, Confluence, , Miro, Canva
  .
• Strong analytical and conceptual thinking skills.
• Telco industry experience
  is highly advantageous.

Preferred Skills

• Process and continuous improvement.
• Strong facilitation and stakeholder engagement abilities.
• Technical proficiency with modelling and design tools.
• Customer-focused mindset.
• Strong problem-solving and critical-thinking skills.
• Proven ability to work independently as well as collaboratively within a team.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong organisational, multi-tasking, and time-management abilities.

Functional Analyst - Lark & Stern

Location:
Pretoria, South Africa (In-office)

Experience:
2+ years

Employment Type:
Full-time

Lark & Stern is looking for applicants interested in working in a forward-thinking, fast-paced, and dynamic environment, where they will be exposed to a diverse range of applications and software products.

Successful applicants can expect to be part of an intimate network of talented developers, functional experts, and software innovators, where they will learn new skills and find value in their contributions to a variety of industries including Life Sciences, Biologics, and Pharmaceuticals.

Our clients usually have an established and validated enterprise resource planning (ERP) system using SAP software (the "ERP System"). As part of our usual scope, there are requirements for enhancing business operations and streamlining drug formulation processes. Our involvement extends to enabling business growth within the drug manufacturing area, which includes designing formulation, bio-harvesting, mixing, and filling processes.

We are looking for functional analysts to assist with requirements gathering, process mapping, system configuration, functional design, testing, and client support. The successful candidate will play a key role in ensuring that technical solutions align with business needs and regulatory standards. Lark & Stern's head office is located in Pretoria, South Africa. This position will be an in-office role based in Pretoria.

Responsibilities

• Collaborate with business users to understand and document functional requirements.
• Translate business and process needs into detailed functional specifications and design documents.
• Configure and test ERP (SAP) system functionalities to support manufacturing and formulation processes.
• Develop and maintain process flows, mapping definitions, and system documentation.
• Support workshops, functional testing, and validation activities with clients and internal teams.
• Identify opportunities for process optimization and system improvement.
• Provide end-user support, training, and troubleshooting during and after implementation.
• Work closely with technical teams to ensure functional requirements are accurately implemented.

Qualifications

• Bachelor's degree in Industrial Engineering, or a related field.
• 2+ years of relevant experience as a Functional Analyst or similar role.
• Industry experience in pharmaceuticals, biologics, or life sciences (a plus).
• Strong understanding of process design, analysis, and system configuration.
• Excellent problem-solving and analytical skills with attention to detail.
• Strong communication skills with experience in client-facing or workshop facilitation roles (a plus).
• Familiarity with SAP ERP systems or related enterprise applications (a plus).

What we offer

• A collaborative and intellectually stimulating work environment.
• Exposure to innovative ERP and MES solutions in the life sciences and pharmaceutical industries.
• Opportunities to deepen your functional and technical expertise.
• Professional mentorship and clear growth opportunities within a global consulting environment.
• Competitive remuneration package.
• A culture that values initiative, teamwork, and continuous learning.

Job description

We are seeking an experienced
Business & Functional Analyst
with strong expertise in operational and system-driven environments related to
policy administration, claims processing, underwriting, and customer management
. The ideal candidate will bridge the gap between business operations and technical implementation—translating functional needs into scalable system solutions and actionable insights.

Key Responsibilities

• Partner with business users and technical teams to
  gather, document, and analyze
  business and functional requirements.
• Translate business objectives into detailed
  functional specifications
  , workflows, and user stories for development teams.
• Perform
  process mapping, root cause analysis
  , and recommend system or process improvements across key operational areas.
• Configure and validate system functionalities across
  policy, claims, and customer platforms
  .
• Support
  data migration, reconciliation, and integration
  efforts between internal and third-party systems.
• Develop and maintain
  dashboards and analytics
  using tools like
  Power BI, SQL, and Excel
  for trend analysis and performance insights.
• Participate in
  system testing (SIT/UAT)
  and collaborate closely with QA teams to ensure solution quality.
• Assist in
  user onboarding, training
  , and system documentation for new or enhanced functionalities.
• Manage
  change requests, functional testing
  , and maintain up-to-date system documentation.

Key Skills & Experience

• 4–8 years of combined experience as a
  Business Analyst
  and
  Functional Analyst
  .
• Strong understanding of
  policy, claims, underwriting, billing
  , and
  data management processes
  .
• Proven track record in
  system implementation, functional testing, and process optimization
  .
• Excellent ability to interpret data and produce actionable business insights.
• Proficiency in
  SQL, Excel, Power BI
  , and experience working with large data sets.

ROLE DETAILS

Role overview

Part of the squad responsible for implementation and support of Workday Security and Integrations. This includes advising the business on solutions, improvements to existing functionality and new enhancements. Ensure the security, integrity, consistency and resilience of platform features and functions across geographies. Manage your backlog of defects, gaps and design features (as well as technical debt items) to ensure availability, reliability, performance and security to appropriate levels to enable high quality customer service across the organization. Display the following core responsibilities and behaviours:

Key Result Areas

Develop and/or maintain Workday Security

• Understand Workday Security models and principles to ensure a safe and secure environment and a good employee experience.
• Manage and configure the Workday Authentication and Security policies, including but not limited to security groups, policies, user based, integration and web service end point security.
• Work with the technical team and security architects to ensure compliance to standards and governances defined by the company.
• Monitor and pro-actively action any certificates with expiry dates to ensure no impact on day-to-day processing.
• Review and implement new releases to ensure that the system has the latest, up to date features enabled.
• Actively monitor and audit the environment to raise and remediate any potential security risks.

Maintenance of the platform for audit and stability purposes

• Maintain support levels of platform, ensuring components are up to date
• Understand and follow defined development standards and best practices
• Support Incident Management within the agreed service levels
• Ensure Data integrity and quality in design of integrations and security solutions
• Ensure that the platform is secure to prevent unauthorized access.
• Ensure changes / deployments follow change & release processes.

Service delivery to ensure customer satisfaction

• Maintain service, quality, and desired outputs across the business process by ensuring compliance to tactical policies, procedures, and standards.
• Share knowledge and collaborate within the team to ensure quality solutions.

Manage quality people practices

• Align own behaviour with the organization culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Collaborate and work within the team as well as the wider business teams to deliver quality products.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Participate in peer reviews, testing, problem solving within and across the broader team.

Requirements: Skills, Qualifications and Experience required

Education and Experience:

• Bachelor's degree in computer science or other technical/scientific discipline
• Workday experience and training
• 3+ years of experience with HC applications and development tools
• Experience with Workday tools (OX v2, Workday Report Writer, Calculated Fields and Enterprise Interface Builder (EIB) will be advantageous)
• Experience with Workday Security models and principles will be advantageous.
• Working knowledge of HC information systems, including experience in designing, building, and testing relevant components

Knowledge and Skills:

• Strong problem solving, troubleshooting and analytical skills
• Excellent verbal and written communication skills to effectively interact with IT clients, team members and leadership
• Ability to work effectively in a fast-paced environment and handle both planned and unplanned responsibilities
• Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution
• Ability to work in a team-oriented, collaborative environment
• Ability to accurately collect information to understand and assess the clients' needs and situation
• Strong attention to detail

Competencies

• Multi-functional team Collaboration (Relating):
  Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
• Customer First:
  Putting the customer at the heart of business decisions and driving to improve value for customers.
• Execution:
  Displays consistent energy, drive and perseverance to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.
• Innovation (Perspective):
  Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
• Leading with Influence:
  Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
• Personal Mastery:
  Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.

Job description:

Join Us in Becoming the Best Bank in the World

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we're much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the role

Deliver functional expertise in SAP Logistics processes, including configuration, customisation, and solution deployment, to meet business requirements. Ensure seamless integration with related SAP modules and external systems and develop automation where required. Leverage SAP solutions to design and optimise business processes. Provide user support, handling 2nd and 3rd level incidents to resolve operational and service-related technical issues as part of business-as-usual activities.

Minimum Requirements:

• A relevant degree
• 5-7 years in SAP systems design, analysis, configuration and implementation
• 5-7 years in systems integration design and implementation
• Understanding of Supply Chain processes with a specific focus on Source to Contract, Procurement, Inventory management and Plant Maintenance.
• Experience in Fiori Functional design and implementation
• Understanding of SAP architecture, integration points, and how SAP solutions align with business processes
• Proficient / expert knowledge of SAP S4 MM Module, PM Module and Fiori
• Systems implementation and technical systems support experience.

Ideal Knowledge:

• 2 years+ Agile experience and working knowledge of Jira and or Confluence
• Systems Integration best practices and design
• Knowledge and application of relevant IT best practices
• Knowledge of IT Service Management principles and frameworks (ITIL 4)
• Understanding of SAP authorisations within the SAP Functional area
• Knowledge of Project Management methods

Qualifications (Minimum)

• A relevant qualification

Qualifications (Ideal or Preferred)

• A relevant degree in Commerce or Information Technology - Computer Science

Knowledge

Minimum Knowledge Required:

• Understanding the full SAP Systems Development Project Lifecycle (SDLC)
• Best practice in SAP S4/HANA
• SAP Logistics MM, QM and PM

Ideal Knowledge Required:

• Financial/Banking Systems
• Strong knowledge of core procurement concepts and principles
• Advanced knowledge of integration points with FICO

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Influencing Skills
• Analytical Skills
• Attention to Detail
• Problem solving skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record

JOB DUCK IS HIRING A PROCESS ANALYST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect candidates with rewarding,
remote job opportunities
with US-based employers who recognize and appreciate their skills, allowing them to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years in a row

Role Overview

If you love solving puzzles, spotting patterns, and making things work better, this role is for you. As a Process Analyst, you'll dive deep into how teams work, uncover what slows them down, and help design smarter, smoother workflows. Your insights will directly shape how the organization operates, making a real difference every day. This role is ideal for someone who enjoys collaborating across departments, thrives on clarity, and finds satisfaction in turning complexity into simplicity.

Duties and responsibilities will include, but are not limited to, the following:

• Using research and process mapping techniques to document and visualize business workflows
• Collaborating with subject matter experts to develop innovative workflow solutions
• Identifying inefficiencies and blockers in interdepartmental processes and proposing improvements
• Partnering with the UX Research Specialist to suggest automation opportunities
• Continuously assessing cross-functional needs and process performance
• Drafting new policies and procedures based on Squad initiatives and change efforts
• Notifying the Document Coordinator of priority updates to documentation
• Working closely with Business Intelligence Analysts and System Administrators to enhance workflows
• Following up with users and SMEs post-implementation to ensure adoption and measure impact
• Conducting Value Assessments on core processes

What we're looking for:

• At least 6 months of experience as a process analyst, or in a similar role.
• Proficiency in process mapping techniques and tools
• Familiarity with process improvement methodologies
• Advanced English communication skills (written and verbal)
• Strong documentation and diagramming abilities
• Clear, assertive communication
• Prioritization and execution in fast-paced environments
• Detail-oriented with strong analytical and conceptual thinking
• Persuasive and collaborative approach
• Curious and proactive mindset
• Ability to manage multiple projects simultaneously
• Your own reliable and updated PC, a headset, and a reliable internet connection. (at least 30 mb/s).

What's In it for You?

• Monthly compensation starting from
  1050 USD
• Paid annual leave
• Annual Bonuses
• Referral bonuses
• 100% Remote,
  Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training.
• Dedicated support from our team.
• A chance to be part of a diverse and globally connected team.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

By clicking on the APPLY button you consent to us reaching out to you through WhatsApp and/or email to follow-up regarding your application process.