49 Front Office Manager jobs in South Africa
Front Office Manager
Posted 13 days ago
Job Viewed
Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?
We are currently seeking a Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
As the Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
OurFront Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
- You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
- Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
- Communication skills: Clear and effective verbal and written communication with guests, staff, and other
- departments.
- Leadership abilities: Experience of managing and motivating a team of front desk staff.
- Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
- Problem-solving skills: Identify and resolve issues that arise at the front desk.
- Time management: Effective scheduling of staff and managing workflow.
- Staff training: Experience of overseeing the training and development of your team.
- Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
- management and guest billing.
- Adaptability: Flexibility to handle unexpected situations and changing priorities.
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
#J-18808-LjbffrFront Office Manager
Posted 13 days ago
Job Viewed
Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?
We are currently seeking a Front Office Manager at Radisson Hotel & Convention Centre, Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
As the Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
OurFront Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
- You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
- Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
- Communication skills: Clear and effective verbal and written communication with guests, staff, and other
- departments.
- Leadership abilities: Experience of managing and motivating a team of front desk staff.
- Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
- Problem-solving skills: Identify and resolve issues that arise at the front desk.
- Time management: Effective scheduling of staff and managing workflow.
- Staff training: Experience of overseeing the training and development of your team.
- Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
- management and guest billing.
- Adaptability: Flexibility to handle unexpected situations and changing priorities.
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
#J-18808-LjbffrFront Office Manager
Posted 6 days ago
Job Viewed
Job Description
**Job Number** 25119986
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Front office manager
Posted today
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Job Description
Assistant Front Office Manager
Posted 13 days ago
Job Viewed
Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?
We are currently seeking an Assistant Front Office Manager at Radisson Hotel & Convention Centre Johannesburg, OR Tambo,to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
As the Assistant Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
OurAssistant Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
- You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
- Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor.
- Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
- Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
- Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment.
- Problem-solving skills: Identifying and resolving issues that arise at the front desk.
- Time management: Exposure to supporting the scheduling staff and managing workflow.
- Staff training: Experience of training and development of front desk staff.
- Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation
- management, and guest billing.
- Adaptability: Flexibility to handle unexpected situations and changing priorities.
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
#J-18808-LjbffrAssistant Front Office Manager
Posted 6 days ago
Job Viewed
Job Description
**Job Number** 25115449
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Job Function**
Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.
**Required Experience & Qualifications**
+ Appropriate Tertiary Hospitality qualification
+ Minimum of 3 years' experience in a similar position within a 5-star environment
+ Good leadership, communication and interpersonal skills.
+ Professional Disposition
+ Strong planning and organizing skills to meet deadlines
+ Effective problem solving, decision making and conflict management skills
+ Ability to work within a pressurized environment
+ Ability to use Initiative and be proactive and self-driven
+ Experience in IR management and disciplinary processes
+ Ability to work without supervision and within a team
+ Attention to detail pertaining to area of responsibility
+ Maintain a neat, clean and well-groomed appearance as per company standards
+ Extensive working knowledge in MS Office in all MS office applications as well as OPERA
**Key Areas of Responsibility**
+ Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
+ Effectively co-ordinate and organise the operations of the Front Office department
+ Provide support and guidance to all Front Office departments to ensure efficiency throughout
+ Achieve hygiene, health and safety standard requirements
+ Interviewing, screening and hiring of new employees
+ Appraising performance; recognition and discipline.
+ Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
+ Address and resolve both guest and staff concerns.
+ Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
+ Guest interaction regarding special requests
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Assistant front office manager
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Assistant front office manager
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Front Office Duty Manager
Posted 13 days ago
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Join to apply for the Front Office Duty Manager role at ExecutivePlacements.com - The JOB Portal
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Join to apply for the Front Office Duty Manager role at ExecutivePlacements.com - The JOB Portal
Recruiter:
Emporium Human Capital
Job Ref:
POS25092
Date posted:
Friday, June 27, 2025
Location:
Polokwane, South Africa
Salary:
R12k - 15k per month
SUMMARY:
Front, Office, Duty, Manager,
POSITION INFO:
Front Office Duty Manager (POS25092)
POLOKWANE
R12 000.00 pm – R15 000.00 pm (Live-out) (Fixed Term)
Purpose:
We are looking for an experienced Front Office Duty Manager Opera System Experience required.
Responsibilities
- Polite, friendly person that can think on their feet.
- Well-spoken and presented individual.
- Matric
- The successful candidate should have at least 3 years relevant experience within a 4/5 Star Hotel
- Will be responsible to assist with the daily operation of the Front Office and staff management.
- Must have in-depth knowledge in FOH and Accommodation.
- Must have excellent guest relations and communications skills.
To apply for this position: Send MS Word format CV to and use POS25092 – Front Office Duty Manager (Polokwane) in the subject line.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Advertising Services
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#J-18808-LjbffrFront Desk/Office Manager
Posted 11 days ago
Job Viewed
Job Description
- Hands on retail counter sales
- Giving good, qualified information to clients
- Taking calls from clients
- Providing routing, estimates, worksheets and invoices to clients and staff
- Daily data capturing of service and maintenance teams
- Ordering of parts from suppliers
- Scheduling of work and coordinating teams
- General office duties
- Liaising with clients and suppliers
- Knowledge of the swimming pool industry
- Good understanding of Outlook, Excel, Word, WhatsApp and OneDrive
- Has worked with QuickBooks acc or a similar accounting package
- Great sales skills, counter sales
- Excellent computer skills
- Good attitude
- Reliable
- Strong personality
- Valid drivers licence
- Happy disposition
- Salary: R16 000.00 - R20 000.00
- Leave: 15 days
- Xmas: 2.5% of weekly wages
- Hours: 7 am to 5 pm (Tea 15min, lunch 30min, Tea 15min)