346 Front Office Manager jobs in South Africa

About the Role

To manage and control all operational and accounting aspects of the Front Office including Reservations, Night Audit, Maintenance and Housekeeping.

Responsibilities

Financial:

• Maximise room revenue, room sales and achieve maximum room rates by ensuring off peak and valley occupancy periods, comparisons with the local markets and industry related statistics.
• Responsible for the financial aspects of the Front Desk Operation by ensuring that all charges raised and deviances recorded.
• Petty cash / Front Office float strictly controlled and all dockets correctly authorised.
• All telephone, copies and email revenues are generated.
• Daily house lists are distributed.
• Regular float counts are undertaken, and float has adequate change.
• All debtors are recorded, accounted for, and all supporting documentation is gathered and given to accounts department.

Operations:

• Responsible for adhering to operating systems and procedures for the Front Desk Department in compliance with company standards and procedures.
• Act as Host Manager when working DM shifts.
• As a duty manager, you need to be familiar with the duties and responsibilities of the Food and Beverage manager to ensure the smooth running of the restaurant and related food and beverage departments e.g. Bistro and Caamil's.
• Responsible for the provision and implementation of operating systems and procedures for all Front Desk departments in accordance with company standards and requirements. The departments will include Switchboard, reception, night audit, porter and housekeeping.
• Responsible for the provision, implementation and monitoring of guest services throughout the unit in accordance with company standards and requirements. This would include correct provisional scheduling of personnel and facilities as well as extensive contact with guests and liaison with personnel.
• Responsible to communicate by holding daily/weekly/monthly Front Office meetings and to make minutes thereof. To inform all staff of the new procedures by way of memo and to agree all new proceedings with the Rooms Division and General Manager prior to implementation.
• Responsible for ensuring liaison between Front Desk and Maintenance departments are undertaken on a daily basis, and that all units are maintained on a day to day basis.
• Check all correspondence / paperwork off all receptionists for accuracy.
• Ensure that all fruit platters, mineral waters and other room drops are ordered accurately, and delivered to room on time with correct serving utensils.
• Report all faulty equipment to management.
• Accurate and timeous monthly operating equipment count.
• Preparation of monthly orders for paper supplies, toner, cartridges, stationary and guest supplies.
• Check and return rooms to reception as soon as they are ready.
• Duty manager shifts, with responsibilities including opening and closing the hotel, receiving of deliveries, checking guest satisfaction in the restaurant, opening and closing of the conference centre, VNL membership sign up and ensuring liaison between Front Desk and Maintenance and Housekeeping is undertaken on a daily basis, and that all units are available and maintained on a day-to-day basis.
• Responsible to ensure all work is prepared and presented in accordance with Company standards, and in type set.
• Ensure daily pit checks & credit checks are done.
• Ensure detailed handover of shifts are done in an orderly and unrushed manner.
• Ensure that all lost property is recorded and stored.
• Report public area maintenance problems to the relevant department immediately.
• Ensure that all guest complaints are followed up and rectified immediately and in a professional manner.
• Ensure that the reception area creates a positive impression by keeping it neat, tidy and orderly.
• Ensure that you and all staff reporting to you are dressed correctly and are wearing a name badge.
• All guests to be met, registered and roomed within 5 minutes of arrival at the hotel.
• Ensure that groups are met, registered and roomed within 10 minutes of arrival at the hotel.
• Ensure stationary levels are accurate.
• Attend meetings and training as requested.
• Know and use the Front Office Operations manual.
• Ensure you are familiar with the hotels Emergency Procedures.

Human Resources:

• Conduct annual appraisals with your staff.
• Induction and training of all new employees and trainees in to Front Office.

Qualifications

• QUALIFICATION:
  Matric. Relevant Hospitality qualification / experience.
• EXPERIENCE:
  Previous experience in a similar role. Must have OPERA experience.

Required Skills

• COMMUNICATION:
  Verbal Communication, Comprehension.
• COGNITION/THINKING:
  Analysis/Reasoning, Decision making & judgement.
• PERSONAL EFFECTIVENESS:
  Self-Management, Stress Tolerance, Attention to detail.
• INTERACTION WITH OTHERS:
  Influencing others, Teamwork.
• MANAGEMENT QUALITIES:
  Business Alignment, Strategic Vision.

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you Apply now or send your resume to and embark on a journey filled with excitement, growth, and endless possibilities.

New opportunity for an experienced Front Office Manager to join the leadership team with this international hotel group, with the role being based in Cape Town.

As Front Office Manager
you'll be overseeing daily operations of the Front Office department including staff management, ensuring smooth check-in/check-out processes, handling guest concerns, & maintaining high service standards.

The ideal front Office Manager will have strong leadership & excellent communication skills, someone who relishes client facing environments & developing teams.

Responsibilities:

Oversee Front Desk Operations
– Manage daily check-in/check-out procedures and ensure smooth guest service.

Staff Management
– Recruit, train, schedule, and supervise front office staff.

Guest Relations
– Handle guest inquiries, requests, and complaints promptly and professionally.

Reservations & Room Management
– Monitor bookings, room availability, and coordinate with housekeeping.

Ensure Service Standards
– Maintain high levels of guest satisfaction and quality service.

Reporting & Administration
– Prepare reports on occupancy, revenue, and front office performance.

Cash & Billing Management
– Oversee billing, payments, and ensure accurate financial transactions.

Collaboration
– Work closely with other departments like housekeeping, maintenance, and sales.

Policy Enforcement
– Ensure compliance with hotel policies, procedures, and safety regulations.

Technology Oversight
– Manage front office systems and troubleshoot basic technical issues.

Salary Package
: Market related + provident + medical aid contribution + bonus

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts:
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits

Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS
Job Description
Position Overview
Reporting to the Senior Front Office Manager, the successful candidate will be responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office departments. The Front Office Manager will be responsible to guide the department in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. The Front Office Manager will be responsible to maximize revenue opportunities throughout the department while managing cost across the board. The Front Office Manager will also lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders. He/She will also support the Guest Experience Manager for the maintaining and continuous improvement of the overall guest experience.

Key Responsibilities And Duties

• Ensuring department procedures and systems are maintained and effectively operated.
• Continuously evaluates department Standard Operating Procedures.
• Audit and development of guest information data on Opera.
• Drive Leading Hotels of the World and ALL Loyalty standards.
• Creating an environment that supports innovation and look for opportunities to improve operations.
• Pro-actively try out new ideas and technologies that would streamline productivity and enhance overall guest experience in line with the budget and capex submission.
• Ensure productive and efficient communication between departments.
• To ensure effective running of PMS and all related interfaces
• Building and improving on relationships with agents.
• Models the Organizational Values and Grace Memorandum.
• Reduction of departmental glitches to an acceptable weekly standard by minimizing revenue loss
• Encouraging the use of the "Generosity Pot" across departments
• Has operational managerial responsibility over all departments in the absence of the Exec and Department Head.
• Has responsibility for ad hoc project teams.
• Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations.
• Has a thorough knowledge of the hotel and all services provided to the guest.
• Maintains the high standard of service, appearance and social skills set according to the company policy.
• Works in harmony with all departments and employees, is willing to assist others if and when required.
• Attends all training workshops as and when required and deemed Mandatory by the Director of Rooms Division.
• Is familiar with all policies and procedures, house rules, LHW standards, All Loyalty Program, fire, security, and emergency procedures as well as all checklists pertaining to the position.
• Performs any reasonable duty as instructed by the Director of Rooms Division

Qualifications
Job Requirements and Qualifications:

• Matric/Grade 12 or equivalent is a prerequisite.
• A hospitality; management and/or similar qualification will be highly advantageous
• At least 3 years Management experience; preferably gained in a 5 star environment
• Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud
• Fluent in English (written and spoken). A foreign language is advantageous.

Proven Abilities In

• Guest relations
• Sales – Ability to Upsell the hotel facilities and outlets.
• Time and workflow management
• Highly experienced in employee management
• Effective decision-making and judgement
• Conflict resolution
• Interpersonal communication skills
• Delivery to required standards in a fast-paced and dynamic environment.

Key Performance Areas: Full Management responsibility of a Front Office Operation of a large and very busy Resort property including:

• General Office administration, telephone, reservations, reception
• Management and administration of communications with online booking platforms
• Dealing with guest queries, requests and complaints and management of guest relations
• Revenue control and management
• Handling & recording of cash & other income
• Management and administration of all front office staff including Drivers
• Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
• Interaction & liaison with all departments and areas including outsourced functions
• Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same

Key Competencies & Personal Attributes:

• Proven Front Office Management experience and a history of experience in the Hospitality industry
• Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Opera/Fidelio, Semper, Apex, Hotelier etc)
• Desire and ability to work in a fairly remote location
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver's licence essential

Only short-listed candidates will be contacted.

South Africa's leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo Resort in Brits, Northwest. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 24/08

Preference will be given to equity candidates:

Gender & Group

African Male/White Male/Coloured Male

Job purpose:

To assist the branch manager with all duties and responsibilities and perform the duties of the branch manager in their absence.

Key Accountable Responsibilities:

• Responsible for assisting the branch manager to meet set branch loan application Sales targets by promoting Credit Loans and assisting customers.
• Responsible for assisting the branch manager to set branch Collection targets, by actioning company procedures and instructions for collections, and following up on collections of customer loan instalments.

Competency and qualification requirements:

• Minimum: Grade 12
• Certificate/Diploma in Micro Lending Frontline Services (NQF L4)
• 2 years' experience in Micro Finance
• Valid Driver's License
• Computer literacy at a basic level

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000

ScheduleFull Time

Located Remotely?N

Position Type Management

Job Function

Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.

Required Experience & Qualifications

• Appropriate Tertiary Hospitality qualification
• Minimum of 3 years' experience in a similar position within a 5-star environment
• Good leadership, communication and interpersonal skills.
• Professional Disposition
• Strong planning and organizing skills to meet deadlines
• Effective problem solving, decision making and conflict management skills
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Experience in IR management and disciplinary processes
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Maintain a neat, clean and well-groomed appearance as per company standards
• Extensive working knowledge in MS Office in all MS office applications as well as OPERA

Key Areas of Responsibility

• Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
• Effectively co-ordinate and organise the operations of the Front Office department
• Provide support and guidance to all Front Office departments to ensure efficiency throughout
• Achieve hygiene, health and safety standard requirements
• Interviewing, screening and hiring of new employees
• Appraising performance; recognition and discipline.
• Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
• Address and resolve both guest and staff concerns.
• Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
• Guest interaction regarding special requests

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk operations to ensure exceptional guest service and smooth daily functioning. This role involves supervising front office staff, ensuring adherence to service standards, handling guest concerns, and assisting in administrative duties. The Assistant Front Office Manager plays a key role in maintaining guest satisfaction, team efficiency, and operational excellence

• Diploma or degree in Hospitality Management or a related field preferred.
• Minimum 2–3 years of experience in Front Office operations, with at least 1 year in a supervisory or assistant managerial role.
• Strong leadership and interpersonal skills with the ability to manage and motivate a team.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel Property Management Systems (PMS) and Microsoft Office Suite.
• Ability to work under pressure, multitask, and adapt to a fast-paced environment.
• Guest-focused with a passion for service excellence.
• Professional grooming and presentation.
• High attention to detail and organizational skills.
• Conflict resolution and decision-making skills.
• Flexibility to work shifts, weekends, and public holidays as required.

Guest Service & Operations

• Assist in managing daily front office operations, including reception, guest relations, concierge, and switchboard.
• Ensure a warm, professional, and efficient welcome and departure experience for all guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Monitor room allocation, VIP arrangements, and special requests.

Team Leadership & Supervision

• Supervise, train, and motivate front office staff to deliver consistent and outstanding service.
• Support staff scheduling, shift planning, and attendance management.
• Lead by example, promoting teamwork, service excellence, and a positive work environment.

Administration & Reporting

• Assist with preparing and reviewing daily reports, occupancy statistics, and revenue figures.
• Ensure compliance with hotel policies, procedures, and standards.
• Maintain close communication with other departments (Housekeeping, Reservations, and F&B) to ensure seamless guest experiences.
• Support recruitment, onboarding, and performance reviews of front office team members.

Financial & Systems Management

• Support cash handling procedures and ensure accurate billing and posting of charges.
• Monitor upselling initiatives to maximize revenue opportunities.
• Assist with the effective use of PMS and other hotel systems

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationCape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa, 7441

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum 2 years work experience in a similar role.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Computer Skills - The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Basic trouble shooting skills, for computers, printers and in room guest technologies. Ability to adapt to changing technologies.
• Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

#LI-WG

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Einleitung
Das Le Grand Bellevue gilt als eines der traditionsreichsten und ältesten Luxushotels in Gstaad. Es vereint den Luxus und die Raffinesse eines Grand Hotels mit der charmanten Atmosphäre eines gemütlichen Landhauses.

Wir suchen
nach Vereinbarung
eine/n

Stellv. Front Office Manager (m/w/d)
Ihre Aufgaben

• Stellvertretung des Front Office Managers
• Check-in, Check-out, Kontrollen von Kassawesen, Debitoren
• Reservationen & Korrespondenz in der deutschen, französischen und englischen Sprache mittels Reservationssystem Opera Cloud
• Individuelle Gästebetreuung vor Ort
• Allgemeine administrative Réceptionsarbeiten und Mithilfe bei den Aufgaben des Front Office Managers

Ihr Anforderungsprofil

• Kaufmännische Grundausbildung und Berufs- und Führungserfahrung an einer Hotelréception
• Mindestens 3-5 Jahre Erfahrung in der Luxushotellerie
• Sehr gute Sprachkenntnisse mündlich und schriftlich in den drei Sprachen Deutsch, Französisch und Englisch
• Gute EDV-Kenntnisse (MS-Office, Opera von Vorteil)
• Gepflegte Umgangsformen mit einer guten Portion Herzlichkeit, Flexibilität, Verantwortungsbewusstsein, sicheres Auftreten, Liebe zum Detail
• Gästeorientiertes, professionelles Arbeiten, Verkaufstalent

Sie Erwartet

• Ein junges, aufgestelltes und topmotiviertes Team
• Jahresanstellung, unbefristeter Arbeitsvertrag
• Moderner Arbeitsplatz
• Zeitgemässe Anstellungsbedingungen gemäss L-GAV
• Weltbekannte Bergdestination mit vielseitigen Sommer- und Winterangeboten im Herzen des Berner Oberlandes