1,671 Front Desk Staff jobs in South Africa

Overview

The main objective of the Front Desk Coordinator role is to only make client commitments you are able to keep in order to maintain client satisfaction levels. Make sure customer satisfaction is the main priority. The goal is to always meet or exceed the expectation of every client. To ensure the overall smooth running of all functions of the business.

• Professional Conduct
• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.

• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in / out on Zenoti system for attendance records.

• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.

• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS / WhatsApp.
• Prepare monthly marketing / advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.

• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.

We are seeking a motivated and organized individual to join our team as a Front Desk Assistant in the Administrative & Fleet Management department in Cape Town. This role is vital in ensuring the smooth operation of front desk responsibilities and providing support to our administrative and fleet teams.

Key Responsibilities :

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate personnel.
• Maintain front desk area, ensuring it is tidy and presentable.
• Manage incoming and outgoing correspondence.
• Provide administrative support such as data entry, filing, and scheduling.
• Assist with coordination and documentation of fleet management tasks.
• Monitor and track vehicle usage, maintenance schedules, and logs.
• Support procurement and inventory of office and vehicle supplies.
• Assist in organizing meetings, preparing agendas, and taking minutes.

Qualifications :

• High school diploma or equivalent; additional certification in Office Management or related field is a plus.
• Proven experience in a front desk or administrative role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with fleet management systems is an asset.
• Must have a drivers license.

Working Conditions :

• Full-time position, Monday to Friday with every 4th weekend working.
• Office-based role with occasional travel for fleet-related tasks.
• Professional and collaborative work environment.

Company Description
HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description
Job Purpose
Provide a naturally friendly, helpful, and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. Takes responsibility for the smooth and efficient operation of the Front Office shift as his/her primary operational responsibility by performing all process and service tasks to the standard of a Luxury Hotel. Works closely with the relevant Department Teams to ensure a coordinated service effort between Front Office and the different department teams, and that Front Office facilities and equipment are maintained in perfect condition and working order.

Primary Responsibilities
General Responsibilities

• Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
• Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
• Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
• Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
• Ensures efficient collaboration and communication with other service departments

Customer Specific Responsibilities

• Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
• Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
• Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.

People Specific Responsibilities

• With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
• Actively participates in the continuous development of Self and Department Team Members
• Conscientiously participates in personal feedback and performance appraisals
• Actively supports an environment that contributes to positive employee engagement and commitment to the job.

Quality Specific Responsibilities

• Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
• Notices and communicates opportunities to further improve quality standards
• Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
• Works accurately with systems and methods that capture and communicate Guests' preferences, likes and dislikes as appropriate without compromising their privacy.

Finance Specific Responsibilities

• Performs a daily "Pit-Check" process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
• Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
• Reports imminent 'stock-outs' to avoid service compromise
• Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.

Qualifications

• Proficient user in OPERA Cloud
• 2 years of previous experience in hospitality Front Office operations of a luxury hotel
• Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
• Degree or equivalent in Hospitality Management / Leadership
• Significant Background in Front Office Service of a luxury hotel
• High degree of confidentiality and protection of sensitive information
• Committed to creating environments and systems that enable the delivery of exceptional and personalised services
• Displays a sense of urgency and dedication to meeting the needs and wishes of others.
• Beginner Microsoft 365: Microsoft Excel, Word, Excel, PowerPoint, Outlook

Additional Information

What Awaits You.

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Friendly, presentable and computer savy? We want you

Join the Sorbet Plettenberg Bay family - 1 permanent position and 2 seasonal

*Must live in Plettenberg Bay or have reliable transport to the salon*

Send your CV to

Job Type: Full-time

Work Location: In person

Role Description

This is a full-time, on-site role for a Front Desk Receptionist located in Roodepoort. The Front Desk Receptionist will handle day-to-day receptionist duties, including greeting visitors, managing phone calls, and performing clerical tasks. Responsibilities also include maintaining the front desk area, ensuring it is clean and organized, as well as providing excellent customer service and effective communication with clients and staff.

Qualifications

• Phone Etiquette and Communication skills
• Receptionist Duties and Clerical Skills
• Customer Service skills
• Excellent organizational and multitasking abilities
• Strong attention to detail and reliability
• Ability to work independently and as part of a team
• Previous experience in a receptionist or front desk role is an advantage
• High School Diploma or equivalent qualification

NIGHT SHIFT POSITION. 3PM - 2AM

Blu Night Club is hiring a Receptionist / Admin to be the welcoming face of our vibrant nightlife venue You'll greet guests, process payments, keep booking logs in order, handle cash-ups. If you're detail‑driven, great with people, and comfortable working evening and night shifts, please send us your CV

Job Type: Full-time

Pay: R10 000,00 per month

Experience:

• Cashier/Reception: 1 year (Preferred)

Location:

• Hartbeespoort, North West (Preferred)

Work Location: In person

Key Requirements:

• Fluent in English. Bi lingual / Multi lingual (advantageous).
• A Grade 12qualification or the equivalent thereof.
• A minimum of 2-years' experience at a reception desk and/or switchboard operations.
• A minimum of 1-year experience in a customer service role in the retail industry.
• Computer literate and proficient in Microsoft Office Suite - specifically MS Outlook and MS Teams.
• Certificate or Diploma in Secretarial Studies, Office Administration or related (advantageous).

Key Duties:

Responsible for but not limited to:

• Answer, screen and re-direct all incoming phone calls for Head Office teams correctly.
• Receive and efficiently covey information / messages from staff and external stakeholders.
• Forward daily emails and inform of deliveries by notifying the relevant Head-Office recipients.
• Cordially and professionally, acknowledge, welcome and seat visitors upon arrival.
• Provide transactional support to the Facilities team i.e. capturing transactions, processing purchase orders / invoices for supplier payments.
• Ensure efficient coordination of clothing samples between service providers and buying teams.
• Liaise with courier companies and/or drivers to update delivery information/instructions as and when requested.
• Ensure that paperwork is filed correctly i.e. courier waybills, invoices, purchase orders etc.
• Support the Facilitates team with ad-hoc administrative tasks as required.

Key Skills:

• Articulate with effective communication skills both verbal and written.
• Active listening skills with the ability to accurately note/receive information and convey.
• Strong attention to detail with high quality work output.
• Manage multiple tasks and priorities simultaneously.
• Manage time effectively to deliver within timeframes.
• Resolve conflict promptly and professionally - escalating to a senior when necessary.
• Able to work under pressure and in a fast-paced environment.

Key Attributes:

• Prioritise and take pride in personal grooming and a presentable appearance.
• Possess integrity and subscribe to high ethical standards in all professional relations.
• Handle sensitive information with discretion and maintain confidentiality.
• A neat and methodical approach to executing work duties.
• A collaborative approach with colleagues to meet deliverables.
• Maintain a positive and pleasant demeanor and exercise respect.
• Reliable, punctual and committed to responsibilities.

Job Types: Full-time, Permanent

Work Location: In person

A well-established physiotherapy and pilates practice based in River Club, Sandton, is seeking a friendly female to fill the position of Front Desk Administrator.

Should you not hear back within 5 working days, please consider your application unsuccessful.

Hours: Monday to Friday: 08h00 - 17h00.

Start Date: As soon as possible.

Responsibilities:

• Greet and assist patients in a courteous, kind and friendly manner;

• Handle incoming calls (landline and cell phone);

• Manage business email and Whatsapp accounts;

• Schedule / re-schedule appointments and capture patient information (run an efficient diary and appointment schedule for multiple therapists);

• Confirmation and re-confirmation of appointments;

• Ready patient files and patient schedules for the following day;

• Manage patient flow effectively, time-keeping is imperative;

• Inpatient billing;

• Manage inventory (ordering of medical supplies, stationary and other office consumables)

• Conduct course / lecture administration and the submission of CPD activities to the SA Physiotherapy Society;

• Perform marketing activities for courses and the practice;

• Ensure the reception area is clean, organized and welcoming at all times;

• Social media management (including Facebook, Instagram and Linkedin)

• Adhoc / PA duties when required.

The applicant must possess the following traits and skills:

• Extremely good time management skills;

• Excellent communication skills;

• Multi-tasking skills;

• Attention to detail;

• Strong administration skills;

• Customer service orientation;

• Take initiative and be a self-starter;

• Capable of working unsupervised;

• Previous experience (at least 15 years) in a receptionist or administrative role;

• Previous experience in a medical practice (or similar) would be advantageous;

• Computer literacy (including PowerPoint, Excel, Outlook and Word);

• Marketing / sales experience would be advantageous;

• Experience with MY Appointment would be advantageous (training will be provided);

• Drivers license and car required.

If you are interested and possess the required skills and experience: Email your CV, cover letter and valid references to Please use the position title in the subject line.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have your own vehicle?

Experience:

• administrative: 10 years (Required)

Language:

• English (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person

Expected Start Date: 2025/09/01

Company Description

Lonsa Group Limited (Pty) Ltd is a principal investment holding entity that invests in businesses enabling infrastructure and housing development, facilitating logistical services, delivering renewable energy, and providing affordable housing in Africa. Our focus is on sustainable growth and development within the region. We are dedicated to improving the quality of life for communities by supporting projects that drive economic development and environmental sustainability.

Role Description

This full-time role is for a Front Desk Receptionist at our office located in Bryanston. The Front Desk Receptionist will be responsible for greeting and directing visitors, managing phones and correspondence, performing clerical duties, and ensuring excellent customer service. The role requires managing the front desk operationally and ensuring smooth day-to-day operations of the reception area.

Qualifications

• Excellent Phone Etiquette and strong Receptionist Duties
• Effective Clerical Skills for managing administrative tasks
• Strong Communication skills for interacting with clients and staff
• Exceptional Customer Service skills
• Ability to multitask and manage time effectively
• Professional appearance and demeanor
• Previous experience in a similar role is advantageous
• High school diploma or equivalent required; additional qualifications are a plus