1,591 Front Desk Staff jobs in South Africa

Front Desk & Student Recruiter

Are you passionate about education, people, and helping the next generation of fashion creatives find their path?
The
Front Desk and Student Recruiter
serves as the first point of contact for the
Design Academy of Fashion (DAF)
, embodying the Academy's values and delivering a warm, professional, and informed experience to prospective students, visitors, and stakeholders.

This role is pivotal in
student recruitment and engagement
—guiding enquiries, managing admissions for the Bachelor of Fashion, short courses, and the Foundation Programme, while ensuring accurate and timely communication and administration.

You'll also play a key part in
marketing and student growth strategy
by supporting lead conversion, maintaining customer records, and contributing to campaigns, career exhibitions, and outreach efforts. The role requires someone who can improve recruitment processes and actively support the continued growth of DAF's student body.

DUTIES & RESPONSIBILITIES

• Front Desk Operations
• Student Recruitment & Enquiry Management
• Short Course Administration: planning, liaising with lecturers, students, and fee payers
• Marketing & Growth Support
• Managing customer and leads database
• Responding to and guiding queries accurately and courteously
• Student and Staff Admin Support
• Representing DAF at high school career exhibitions in the Western Cape
• Maintaining accurate knowledge of DAF's courses, ethos, events, and policies

KEY ATTRIBUTES

• Professional, warm, and approachable, with excellent interpersonal and communication skills
• Strong organisational and administrative abilities
• Tech-savvy: confident with CRM systems, Xero, SharePoint, Excel, and communication platforms
• Marketing-minded: proactive in suggesting and supporting student recruitment campaigns
• Detail-oriented and reliable in managing student records and customer information
• Able to self-manage, take initiative, and collaborate effectively across departments

CAMPUS
: The Old Biscuit Mill, Woodstock, Cape Town

HOURS
: 8:00 to 16:00 Monday to Friday.

CONTRACT
: Permanent Full-time position.

START DATE
: 1 November 2025 (or earlier)

SALARY RANGE
: R12,000 - R15,000/per month CTC with performance-related bonus.

OCCASIONAL AFTER HOURS:
Some Career Exhibitions and occasional Saturday Open Days.

IN-PERSON REQUIREMENT
: Fully on-campus position.

About Us

Albany Hotel is a welcoming and service focused property known for delivering exceptional guest experiences. As part of our front office team, you'll be at the heart of guest interaction providing warm welcomes, seamless check-ins, and professional reservation assistance.

Job Summary

We are looking for a friendly, reliable, and detail-oriented Front Desk / Reservations Agent to join our team. This role is responsible for handling guest check-ins/outs, managing bookings, and providing exceptional customer service to ensure every guest feels at home.

Key Responsibilities

Front Desk:

• Greet all guests with a warm, professional demeanour.
• Perform check-in and check-out procedures efficiently using hotel software (PMS).
• Answer guest inquiries in person, over the phone, and via email.
• Process payments, post charges, and maintain accurate guest folios.
• Address guest concerns and resolve issues promptly or escalate as needed.
• Coordinate with housekeeping and maintenance to meet guest needs.

Reservations:

• Handle new reservations, modifications, and cancellations via phone, email, and OTA platforms , Agoda, etc.).
• Accurately enter bookings into the hotel's Property Management System.
• Monitor room availability to maximize occupancy.
• Upsell room types, amenities, and packages when appropriate.
• Confirm reservations and send booking confirmations to guests.
• Manage group bookings and special requests.

Requirements

• High school diploma or equivalent required.
• Prior experience in hotel front desk or reservations preferred.
• Familiarity with hotel PMS software is a plus.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexible availability, including nights, weekends, and holidays.
• Basic computer skills (Microsoft Office, email, data entry).

Salary

• Market related

Schedule

• 8-hour shifts
• Morning, evening, weekend and public holiday availability required

How to Apply

Submit your application directly through Indeed with your resume and a brief cover letter. We look forward to welcoming a new member to our front desk team

Job Types: Full-time, Permanent

Work Location: In person

Duties & Responsibilities

Operational Delivery :

• Review visitor and client arrivals for the day to arriving departing and in-house guest by providing accurate and timely information and services
• Responds in a professional and courteous manner
• Attend to special arrival and meeting room requirements
• Provide information about amenities area and venues
• Anticipate client needs and build rapport with clients
• Offer assistance with certain tasks (e.g. confirming travel arrangements taking messages restaurant reservations etc)
• Offer assistance with meeting room technical requirements.
• Report client feedback to the Helpdesk and revert to clients and visitors with resolution
• Escalate unresolved complaints to the Manager when necessary
• Report any building maintenance to the TFS call centre daily.
• Ensure compliance with health and quality standards
• Ensure all meeting rooms are set up as required by the client.
• Conduct daily inspections to ensure that all chairs are in place meeting room is clean and cables are tidy.
• Test AC and VC equipment prior to use.
• Ensure water jugs are refreshed regularly throughout the day and that clean glasses are available at all times.
• Ensure that all white boards are cleaned white board markers are working well and that an eraser is available.
• Sign Condeco panels in and out as and when required.
• Ensure that rooms are cleared and tidied after each meeting.
• Ensure that tables are cleared and chairs are aligned after each meeting.
• Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
• Report and hand in any lost property found in meeting rooms to security.

• Work with teams to develop and maintain a customer-focused attitude toward activities concentrating on those that most strongly contribute toward improving customer lifetime value
• Interact with client to provide and process information in response to inquiries concerns and requests about products and services
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
• Keep up to date with business objectives within the environment
• Provide advice on general changes and compliance within the workplace management framework when required
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all customer queries timeously or escape when necessary
• Follow up and follow through on all queries timeously
• Manage conflict
• Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.

• Prepare all weekly / monthly reporting within set timeframes for submission to your manager
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manager

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
• Take responsibility for one's own performance.
• Promote TFSs image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFSs Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Required Experience :

Manager

Key Skills :

ENT,Hr Internship,Cardiac,Conservation,Excel

Employment Type : Contract

Experience : years

Vacancy : 1

We are seeking a motivated and organized individual to join our team as a Front Desk Assistant in the Administrative & Fleet Management department in Cape Town. This role is vital in ensuring the smooth operation of front desk responsibilities and providing support to our administrative and fleet teams.

Key Responsibilities :

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate personnel.
• Maintain front desk area, ensuring it is tidy and presentable.
• Manage incoming and outgoing correspondence.
• Provide administrative support such as data entry, filing, and scheduling.
• Assist with coordination and documentation of fleet management tasks.
• Monitor and track vehicle usage, maintenance schedules, and logs.
• Support procurement and inventory of office and vehicle supplies.
• Assist in organizing meetings, preparing agendas, and taking minutes.

Qualifications :

• High school diploma or equivalent; additional certification in Office Management or related field is a plus.
• Proven experience in a front desk or administrative role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with fleet management systems is an asset.
• Must have a drivers license.

Working Conditions :

• Full-time position, Monday to Friday with every 4th weekend working.
• Office-based role with occasional travel for fleet-related tasks.
• Professional and collaborative work environment.

We’re looking for a professional, highly organised multitasker to take charge of our front desk while keeping our administrative and fleet management functions running like clockwork. This role is perfect for someone who can balance being the friendly first impression of our business with the efficiency and accuracy needed to manage back-office operations.

• Be the face of the office – greet and assist visitors warmly, and direct them to the right people.
• Answer and manage incoming calls with professionalism and efficiency.
• Keep the reception area tidy, organised, and welcoming at all times.
• Manage incoming and outgoing correspondence and documentation.
• Provide administrative support: data entry, filing, scheduling, and records management.
• Assist with fleet coordination – tracking vehicle usage, maintenance schedules, and service logs.
• Support procurement and inventory management for office and vehicle supplies.
• Help organise meetings – from preparing agendas to taking accurate minutes.

• High school diploma (Matric) required; additional office management training a plus.
• Proven experience in a front desk, admin, or coordination role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organisational skills and the ability to juggle multiple priorities.
• Attention to detail and problem-solving ability.
• Comfortable working both independently and as part of a collaborative team.
• Familiarity with fleet management systems is an advantage.

Overview

The main objective of the Front Desk Coordinator role is to only make client commitments you are able to keep in order to maintain client satisfaction levels. Make sure customer satisfaction is the main priority. The goal is to always meet or exceed the expectation of every client. To ensure the overall smooth running of all functions of the business.

• Professional Conduct
• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.

• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in / out on Zenoti system for attendance records.

• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.

• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS / WhatsApp.
• Prepare monthly marketing / advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.

• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.

Company Description
HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description
Job Purpose
Provide a naturally friendly, helpful, and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. Takes responsibility for the smooth and efficient operation of the Front Office shift as his/her primary operational responsibility by performing all process and service tasks to the standard of a Luxury Hotel. Works closely with the relevant Department Teams to ensure a coordinated service effort between Front Office and the different department teams, and that Front Office facilities and equipment are maintained in perfect condition and working order.

Primary Responsibilities
General Responsibilities

• Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
• Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
• Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
• Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
• Ensures efficient collaboration and communication with other service departments

Customer Specific Responsibilities

• Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
• Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
• Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.

People Specific Responsibilities

• With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
• Actively participates in the continuous development of Self and Department Team Members
• Conscientiously participates in personal feedback and performance appraisals
• Actively supports an environment that contributes to positive employee engagement and commitment to the job.

Quality Specific Responsibilities

• Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
• Notices and communicates opportunities to further improve quality standards
• Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
• Works accurately with systems and methods that capture and communicate Guests' preferences, likes and dislikes as appropriate without compromising their privacy.

Finance Specific Responsibilities

• Performs a daily "Pit-Check" process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
• Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
• Reports imminent 'stock-outs' to avoid service compromise
• Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.

Qualifications

• Proficient user in OPERA Cloud
• 2 years of previous experience in hospitality Front Office operations of a luxury hotel
• Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
• Degree or equivalent in Hospitality Management / Leadership
• Significant Background in Front Office Service of a luxury hotel
• High degree of confidentiality and protection of sensitive information
• Committed to creating environments and systems that enable the delivery of exceptional and personalised services
• Displays a sense of urgency and dedication to meeting the needs and wishes of others.
• Beginner Microsoft 365: Microsoft Excel, Word, Excel, PowerPoint, Outlook

Additional Information

What Awaits You.

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Sorbet Phesantekraal – Durbanville

Sorbet Phesantekraal is expanding our talented team

We're looking for a Front Desk Coordinator / Therapist who can confidently manage front desk operations while delivering world-class treatments on designated days.

This hybrid role suits someone who thrives in both client service and treatment delivery, maintaining a balance between admin excellence and hands-on guest care.

Key Responsibilities:

• Coordinate and manage front desk operations and staff
• Strong focus on driving monthly sales targets – services and retail
• Manage appointment bookings and client inquiries
• Handle administrative duties and ensure accurate cash ups
• Manage guest complaints and resolve issues effectively
• Perform professional treatments (skin, body, or nails) with precision and care on specific days.
• Maintain guest satisfaction through warm, professional service
• Maintain high level cleaniness and hygiene and uphold Sorbet standards at all times

Requirements:

• Recognised Beauty Therapy qualification
• Minimum 2 years' industry experience
• Strong client service orientation and excellent organisational skills
• Computer literate and confident managing bookings
• Positive, reliable, and passionate about beauty and people

Job Type: Full-time

Ability to commute/relocate:

• Durbanville, Western Cape 7550: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Certificate (Preferred)

Experience:

• Front Desk& Beauty Therapy: 2 years (Preferred)

Language:

• English&Afrikaans (Preferred)

License/Certification:

• Matric Certificate& Beauty Therapy Qualification (Preferred)

Location:

• Durbanville, Western Cape 7550 (Preferred)

Work Location: In person