346 Front Desk Agent jobs in South Africa
Front Desk Agent
Posted today
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Company Description
HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.
The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.
The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.
Job Description
Job Purpose
Provide a naturally friendly, helpful, and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. Takes responsibility for the smooth and efficient operation of the Front Office shift as his/her primary operational responsibility by performing all process and service tasks to the standard of a Luxury Hotel. Works closely with the relevant Department Teams to ensure a coordinated service effort between Front Office and the different department teams, and that Front Office facilities and equipment are maintained in perfect condition and working order.
Primary Responsibilities
General Responsibilities
- Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
- Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
- Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
- Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
- Ensures efficient collaboration and communication with other service departments
Customer Specific Responsibilities
- Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
- Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
- Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.
People Specific Responsibilities
- With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
- Actively participates in the continuous development of Self and Department Team Members
- Conscientiously participates in personal feedback and performance appraisals
- Actively supports an environment that contributes to positive employee engagement and commitment to the job.
Quality Specific Responsibilities
- Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
- Notices and communicates opportunities to further improve quality standards
- Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
- Works accurately with systems and methods that capture and communicate Guests' preferences, likes and dislikes as appropriate without compromising their privacy.
Finance Specific Responsibilities
- Performs a daily "Pit-Check" process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
- Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
- Reports imminent 'stock-outs' to avoid service compromise
- Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.
Qualifications
- Proficient user in OPERA Cloud
- 2 years of previous experience in hospitality Front Office operations of a luxury hotel
- Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
- Degree or equivalent in Hospitality Management / Leadership
- Significant Background in Front Office Service of a luxury hotel
- High degree of confidentiality and protection of sensitive information
- Committed to creating environments and systems that enable the delivery of exceptional and personalised services
- Displays a sense of urgency and dedication to meeting the needs and wishes of others.
- Beginner Microsoft 365: Microsoft Excel, Word, Excel, PowerPoint, Outlook
Additional Information
What Awaits You.
- The opportunity to join an international and innovative and fast-growing group.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
Front Desk Agent
Posted 10 days ago
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Front Desk Agent – Luxury Boutique Hotel, Franschhoek
Kendrick Recruitment is seeking a professional and guest-focused Front Desk Agent to join a luxury boutique hotel based in the heart of Franschhoek. This role is ideal for a well-presented and customer-oriented individual who thrives in a refined hospitality environment.
Key Responsibilities:
Welcome guests warmly and ensure a smooth check-in and check-out process.
Handle reservations, guest enquiries, and room allocations efficiently.
Provide exceptional customer service and resolve guest issues promptly and professionally.
Maintain accurate guest records and billing information.
Liaise with housekeeping and other departments to ensure seamless guest experiences.
Uphold the property’s standards of professionalism, presentation, and discretion at all times.
Requirements:
Previous experience in a front office or guest relations role within a luxury hotel environment.
Strong communication and interpersonal skills.
Excellent organisational and administrative abilities.
Proficiency in hotel management systems and Microsoft Office Suite.
A professional, well-groomed appearance and a passion for delivering outstanding guest service.
Salary: Negotiable depending on experience.
This is an excellent opportunity for a hospitality professional to join a prestigious property and develop their career within a luxury setting. Apply now to become part of a dedicated and dynamic team in beautiful Franschhoek.
Guest Experience Expert (Front Desk Agent) - Johannesburg Marriott Hotel Melrose Arch
Posted 1 day ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa, 2076VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Safety and Security
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Guest Relations
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
+ Communicate recommendations in a way that builds excitement and interest among guests and associates.
+ Perform other reasonable duties as requested.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
Check-in/Check-out
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Verify and adjust billing for guests.
Communications
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Reports/Recordkeeping
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Run credit card authorization report and check for discrepancies.
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Print contingency lists to have a record of all guests in case of emergency.
Guest Services
+ Arrange transportation (e.g., taxi, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Cash Handling
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Obtain manual authorizations and follow all Accounting procedures when computer system is down.
+ Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
**VIP/Concierge Services**
+ Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
+ Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_Preference will be given to South African nationals in line with government employment policies._
_#LI-WD1_
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Customer Care Agent and Front Desk Sales
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Gadgetboss trading as Clicknow is a dynamic and innovative E-commerce company that has been a leader in the online retail industry for 6 years. We take pride in delivering high-quality products and exceptional service to our valued customers. As our business continues to grow, we are seeking a passionate and experienced Front Desk Sales & Customer Care Agent to join our dedicated team.
**Key Responsibilities:**
**Customer Support:** Provide first-class customer service through various online channels, including email, live chat, and social media, addressing customer inquiries, issues, and concerns promptly and professionally.
**Sales Assistance:** Assist customers with product selection, order placement, and payment processing, driving sales and ensuring a seamless shopping experience.
**Order Management:** Manage and monitor customer orders, including order tracking, returns, and exchanges, ensuring accurate and timely resolutions.
**Product Knowledge:** Stay up-to-date with our product offerings, features, and promotions to provide accurate and informative responses to customer queries.
**Issue Resolution:** Investigate and resolve customer complaints, escalate complex issues as needed, and maintain comprehensive records of customer interactions.
**Feedback and Improvement:** Gather customer feedback and insights to help improve our services and products continually.
**Team Collaboration:** Collaborate with cross-functional teams, including logistics and sales, to ensure a unified approach to customer care.
**Qualifications:**
Minimum of 2 years of experience in front desk sales and customer care.
Exceptional communication and interpersonal skills, both written and verbal.
Proficiency with online customer service tools and platforms.
Strong problem-solving abilities and a customer-centric mindset.
Familiarity with e-commerce and online shopping processes.
Ability to work in a fast-paced, dynamic environment.
Detail-oriented with excellent organizational skills.
A positive attitude and a passion for customer satisfaction.
**How to Apply:**
If you are a results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience with the subject line "Front Desk Sales and Customer Care Agent Application."
Join our team and be a part of a company dedicated to providing exceptional service and quality products to our customers. We look forward to welcoming you to Gadgetboss
Job Type: Full-time
Pay: R5 500,00 - R7 000,00 per month
Work Location: In person
Customer Service
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Job Description
What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
Customer Service
Posted today
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Job Description
What being part of the Sigma Family means for you:
What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.
A bit more about the Opportunity.:
What Your Day-to-Day will Look Like:
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What amazing People will bring to the role:
What Amazing People Will Bring to the Role:
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
Customer Service
Posted today
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About us
The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.
We operate across B2C, B2B, corporate gifting, and events.
Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.
We are driven by excellence in customer service, operational efficiency, and a people-first culture.
Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.
Responsibilities
Provide customer service via email, Instagram DMs, and WhatsApp Business
Receive and process online orders
Pack, ship, and perform quality control on products
Assist with general admin tasks and day-to-day responsibilities as needed
Requirements
Strong written communication skills
Computer literacy
Excellent organisational skills
Experience in customer service and/or Shopify would be beneficial
Personality / Culture Fit
Positive, "yes" mentality
Team player
Strong alignment with Christian values
We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.
Compensation
Market-related salary.
How to Apply
Contact Marlise at or send your CV to
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Customer Service
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Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Customer Service
Posted today
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Job Description
Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin
Own the switchboard. Drive orders. Orchestrate events.
You'll:
• Capture same-day orders (zero errors)
• Invoice within 30 mins of confirmation
• Route calls in <10s & log every lead
• Coordinate trade shows/reseller days
Must-haves:
• English & Afrikaans
• Helderberg-based
• Fast, accurate admin & pro phone manner
• CRM/invoicing/Sheets confidence
• Driver's licence & transport
Nice-to-haves:
4x4/overlanding passion; event experience
To Apply (no generic CVs)
: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.
Customer Service
Posted today
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Job Description
We at Assist World are looking for a highly motivated
Virtual Assistant (VA)
on behalf of client, who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools and demonstrate initiative in solving problems and improving processes.
This role begins as a
2-month contract
with the opportunity to transition into a longer-term engagement on a month-to-month basis.
Key Responsibilities
- Manage customer service inquiries with professionalism and empathy across email and other communication channels.
- Support daily operational tasks, ensuring smooth coordination between teams and stakeholders.
- Organize and maintain inboxes, respond to messages, and flag priority communications.
- Utilize AI tools (e.g., ChatGPT, Gemini) to draft, proofread and optimize responses, processes, and documents.
- Assist in developing streamlined processes for efficiency and scalability.
- Provide ad hoc support on special projects as the company grows.
Qualifications
- 3 -5 years experience as a Virtual Assistant, Customer Support Specialist or similar role.
- Strong written and verbal communication skills in English.
- Tech-savvy with the ability to quickly learn and use AI tools, CRMs, and productivity platforms.
- Highly organized, detail-oriented and capable of managing multiple priorities.
- Independent, proactive, and solution-driven mindset.
- Flexible and adaptable to the needs of a startup environment.
Preferred Skills
- Experience in health tech or startup environments.
- Familiarity with project management or customer support platforms.
- Creative problem-solving and process improvement mindset.