241 Front Desk Agent jobs in South Africa

Guest Relations / Front Office

Plettenberg Bay, Western Cape Wild Dreams Hospitality

Posted 1 day ago

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Job Description

You will be the first point of contact, ensuring a warm welcome, seamless stay, and lasting memories for all who walk through the doors. If you have a flair for hospitality and a desire to be part of a team that cherishes exceptional service, this might just be the role for you.

Candidate requirements:
  • Matric, and a relevant hospitality qualification would be beneficial
  • Previous experience in hotel/lodge operations is essential
  • A valid driver's license and own car will be beneficial (as public transport is not easily accessible)
  • Must have excellent verbal and written communication skills
  • Must be computer literate and have solid experience with using a reservations and/or POS system - knowledge of SEMPER is an advantage
  • Must be well-presented, friendly, energetic and have a positive demeanour
  • Must be guest-focused, be able to take initiative, and think out of the box to solve guest-related challenges
  • A dynamic and adaptable candidate, who take a hands-on approach
This is a live-in position - meals and laundry included.
Salary: R8000 CTC, depending on experience
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Front Office Supervisor

Kempton Park, Gauteng Radisson Hotel Group Inc.

Posted 5 days ago

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Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor at Radisson Hotel & Convention Centre Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

  • You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
  • You will exude patience, empathy and have the personality to host the show
  • As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
Qualifications
  • Flexibility and a positive, Yes I Can! Attitude
  • Is a creative problem-solver
  • Passionate about creating extraordinary service
  • Ability to work as part of a team to ensure guest satisfaction
  • Likes having fun at work
  • Experience in a similar position is beneficial but not essential
Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Front Office Supervisor

Kempton Park, Gauteng Radisson Hotel Group

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.



People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.



Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor at Radisson Hotel & Convention Centre Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

  • You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
  • You will exude patience, empathy and have the personality to host the show
  • As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualifications

  • Flexibility and a positive, Yes I Can! Attitude
  • An eye for detail
  • Is a creative problem-solver
  • Passionate about creating extraordinary service
  • Ability to work as part of a team to ensure guest satisfaction
  • Strong verbal communication skills
  • Likes having fun at work
  • Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Front Office Lead

Cape Town, Western Cape ExecutivePlacements.com - The JOB Portal

Posted 13 days ago

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Job Description

Join to apply for the Front Office Lead role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Front Office Lead role at ExecutivePlacements.com - The JOB Portal

SUMMARY:

Our client, a distinguished 5-star boutique Country House, is seeking an experienced and dynamic Front Office Lead.

Recruiter:

Merand Corbett & Associates

Job Ref:

CPT001896/Doret

Date posted:

Thursday, May 22, 2025

Location:

Helderberg, South Africa

SUMMARY:

Our client, a distinguished 5-star boutique Country House, is seeking an experienced and dynamic Front Office Lead.

This role requires an entrepreneurial spirit and exceptional leadership to oversee their front office operations and ensure unparalleled guest satisfaction during a period of growth and elevation.

POSITION INFO:

Key Responsibilities:

  • Lead and supervise the front desk team.
  • Train new team members and act as a technical resource.
  • Ensure efficient and professional front desk operations.
  • Own, update, and train all Standard Operating Procedures for the department.
  • Ensure adherence to hotel policies and procedures.
  • Manage schedules, workloads, and master key control.
  • Resolve guest concerns promptly and courteously.
  • Monitor room status, maximise occupancy, and analyse rate variances.
  • Maintain communication between departments for seamless service, ensuring the highest level of coordination between all operational departments.
  • Ensure personalised and heartfelt service for every guest.
  • Conduct regular team meetings and performance evaluations.
  • Monitor and control departmental expenses within budget.
  • Review and approve daily financial reports, including credit limit and room revenue reports.
  • Enforce cash-handling, check-cashing, and credit policies.
  • Generate and review daily front office activity reports.
  • Monitor and report on key performance metrics (e.g., room revenue, occupancy rates, guest satisfaction scores).
  • Provide detailed financial and operational reports to management.
  • Prepare and implement contingency plans for emergencies.
  • Handle unexpected situations with professionalism and efficiency.
  • Identify areas for service improvement and implement changes.
  • Stay updated on industry trends and best practices.
  • Foster a culture of continuous learning and development within the team.

Requirements:

  • Hospitality diploma or degree.
  • Minimum of 2 years as a Front Office Manager in a luxury establishment.
  • Proficiency in front office systems and excellent communication skills.
  • Protel experience an advantage.
  • Strong supervisory experience and administrative skills.
  • Own reliable transport essential.

***Only shortlisted candidates will be contacted***



Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Advertising Services

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Front Office Manager

Middelburg, Mpumalanga Radisson Hotel Group Inc.

Posted 13 days ago

Job Viewed

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Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

  • You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
  • You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
  • As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
Qualifications
  • Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
  • Communication skills: Clear and effective verbal and written communication with guests, staff, and other
  • departments.
  • Leadership abilities: Experience of managing and motivating a team of front desk staff.
  • Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
  • Problem-solving skills: Identify and resolve issues that arise at the front desk.
  • Time management: Effective scheduling of staff and managing workflow.
  • Staff training: Experience of overseeing the training and development of your team.
  • Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
  • management and guest billing.
  • Adaptability: Flexibility to handle unexpected situations and changing priorities.
Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Front Office Manager

Kempton Park, Gauteng Radisson Hotel Group Inc.

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager at Radisson Hotel & Convention Centre, Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

  • You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
  • You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
  • As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
Qualifications
  • Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
  • Communication skills: Clear and effective verbal and written communication with guests, staff, and other
  • departments.
  • Leadership abilities: Experience of managing and motivating a team of front desk staff.
  • Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
  • Problem-solving skills: Identify and resolve issues that arise at the front desk.
  • Time management: Effective scheduling of staff and managing workflow.
  • Staff training: Experience of overseeing the training and development of your team.
  • Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
  • management and guest billing.
  • Adaptability: Flexibility to handle unexpected situations and changing priorities.
Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Front Office Manager

Durban, KwaZulu Natal Marriott

Posted 6 days ago

Job Viewed

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Job Description

**Additional Information**
**Job Number** 25119986
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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Front office supervisor

Kempton Park, Gauteng Radisson Hotel Group

Posted today

Job Viewed

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Job Description

permanent
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.Job DescriptionCan you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!We are currently seeking a Front Office Supervisor at Radisson Hotel & Convention Centre Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.As the Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-betweenYou will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level You will exude patience, empathy and have the personality to host the show As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department QualificationsFlexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service Ability to work as part of a team to ensure guest satisfaction Strong verbal communication skills Likes having fun at work Experience in a similar position is beneficial but not essential Additional InformationWhy Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Front office manager

Somerset West, Western Cape University Of Fort Hare

Posted today

Job Viewed

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Job Description

permanent
Somerset West: My client, a distinguished 5-star boutique Country House & Spa, is seeking an experienced and charismatic Front Office Manager to join its dynamic Team to oversee Front Office operations. Purpose of the Role: The role calls for an entrepreneurial mindset and strong leadership to manage all front office functions, drive operational excellence, and ensure a consistently exceptional guest experience in line with the property’s refined hospitality standards.Key Responsibilities Include but Are Not Limited To Lead and supervise the front desk team Train new team members and serve as technical support Oversee efficient and professional front office operations Maintain and train on departmental Standard Operating Procedures Ensure compliance with hotel policies and procedures Manage scheduling, workloads and master key control Address guest concerns promptly and courteously Monitor room status and maximise occupancy Analyse rate variances and revenue opportunities Coordinate closely with all operational departments Ensure a personalised and guest-focused service approach Conduct team meetings and performance check-ins Monitor and control departmental expenses Review and approve daily financial and operational reports Enforce cash handling and credit policies Compile and review front office activity and revenue reports Monitor KPIs such as occupancy and guest satisfaction Prepare reports for senior management as required Implement contingency plans for emergencies Handle unexpected situations with professionalism Drive continuous service improvements Keep abreast of industry trends and best practices Promote ongoing learning and development within the team Criteria Hospitality diploma or degree Minimum 2 years' experience as a Front Office Manager in a luxury hotel or boutique property Proficiency in front office systems and hospitality CRM platforms Protel experience advantageous Strong supervisory and administrative capability Excellent communication, planning and multitasking skills Proficient in MS Office Exceptional attention to detail and ability to work under pressure Fluent in English with excellent written and verbal skills Professional, service-driven approach with proven team coordination experience Own transport and valid drivers’ licence Note that consideration will only be given to applicants who have experience in an equal role in the hospitality industry and who are currently resident in the Western Cape Helderberg area, or those who are willing to relocate. #J-18808-Ljbffr
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Test Lead: Front Office

Cape Town, Western Cape Sanlam Limited

Posted 7 days ago

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Job Description

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Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

The Test Lead in the Front-office BAU team defines and executes the testing strategy for web-based applications used by intermediaries and clients. This role ensures that applications meet functional, performance, security, and compliance standards to provide Glacier’s end users with a seamless and reliable user experience. This role will be based at the Glacier Head office in Cape Town.

Key outcomes

The following outcomes will be expected to be achieved by the Test Lead Front Office:
• Develop and implement test strategies and plans for financial web applications.
• Lead and manage a team of testers, ensuring effective task allocation and progress tracking.
• Collaborate with cross-functional teams to ensure comprehensive test coverage and alignment with business requirements.
• Design and execute manual and automated test cases for functional, regression, performance, and security testing.
• Ensure testing activities comply with financial regulations and data privacy standards.
• Monitor and report on test progress, defect metrics, and release readiness.
• Drive continuous improvement of testing processes, tools, and methodologies.
• Support production stability through proactive involvement in IT operations and post-implementation activities.
• Coordinate reference data and test data availability across environments.
• Participate in strategic initiatives, design workshops, and proof-of-concept efforts.
• Act as a testing liaison across teams and contribute to recruitment and capability assessments.
Mentorship and coaching
• Lead and mentor testing teams to foster a culture of continuous learning and high performance.
• Provide effective resource and task management to support team development and delivery goals.
• Facilitate clear and impactful communication across teams and stakeholders to ensure alignment and engagement.
• Guide teams in identifying and mitigating risks proactively to maintain quality and delivery standards.
• Define, track, and report on quality metrics and KPIs to drive accountability and improvement.

What will make you successful in this role?

Qualifications and experience
• Matric / Grade 12
• Bachelor’s degree in computer science, Information Systems, or a related field.
• ISTQB or equivalent certification (preferred).
• Minimum 5 years of experience in software testing
• At least 2 years in a lead role (advantageous).
• Experience in financial services or investment platforms (highly desirable).

Experience
• Proficiency in test automation tools (e.g., Selenium, Cypress, Playwright).
• Experience with API testing tools (e.g., Postman, Swagger, SoapUI).
• Experience in writing complex SQL queries and running stored procedures (e.g. SQL, IBM Data Studio (Db2)
• Familiarity with performance testing tools (e.g., JMeter, LoadRunner).
• Understanding of CI/CD pipelines and integration with testing frameworks.
• Experience with defect tracking tools (e.g., Jira, Azure DevOps).
• Strong knowledge of SDLC and STLC methodologies
• Understanding of investment products and intermediary workflows.
• Knowledge of financial regulations (e.g., FAIS, POPIA, GDPR).
• Experience testing client and advisor journeys (e.g., onboarding, transactions, servicing).
• Ability to validate audit trails and ensure data privacy compliance.

Tools and technologies
• API Testing Tools: Postman, Swagger, SoapUI
• Performance Testing: JMeter, LoadRunner
• DevOps & CI/CD: Azure DevOps, Jenkins, GitHub Actions, Azure Pipelines
• Collaboration & Documentation: Confluence, Miro
• Databases and Stored Procedures: SQL, IBM Data Studio (Db2)

Competencies

• Problem-solving and analysis skills
• Ability to perform well under pressure
• Planning and organizing
• Decision-making ability
• Attention to detail

Attributes
• Honesty, integrity, and respect
• Positive, enthusiastic attitude
• Professional work standards
• Ability to motivate self and others

Personal Attributes

Organisational savvy - Contributing through others

Manages complexity - Contributing through others

Plans and aligns - Contributing through others

Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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