203 French Speaking jobs in South Africa

Company Description

Amalfi Outsourcing is a leader in Business Process Outsourcing, incorporating the latest technology and innovative methods to engage with customers. Our mission is to empower our clients and help businesses achieve their full potential by carrying their brand voice to every customer interaction. We provide peace of mind by seamlessly managing customer communications for our clients.

Role Description

This is a full-time on-site role located in Durban for a Bilingual French Speaking Agent. The agent will be responsible for handling customer inquiries and providing support in both French and English. Day-to-day tasks include managing phone calls, emails, and chats, ensuring customer satisfaction and resolving issues promptly. The agent will also work closely with team members and other departments to ensure an excellent customer service experience.

Qualifications

• Fluency in both French and English, with strong written and verbal communication skills in both languages
• Experience in customer service and handling customer inquiries
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
• Proficiency with basic computer applications and technology
• Strong problem-solving skills and attention to detail
• Excellent interpersonal and teamwork skills
• Previous experience in a similar role or in the BPO industry is a plus
• A high school diploma or equivalent is required; a bachelor's degree is preferred

Join our vibrant team as a French Speaking BPO Recruiter  in Johannesburg, South Africa  embracing a hybrid  work setup! We’re on the lookout for a dedicated Talent Specialist to enrich our Recruitment Process Outsourcing (RPO) team, specializing in delivering top-notch recruitment solutions.

What’s the role of a French Speaking BPO Recruiter  in Johannesburg, South Africa ?

Who are we looking for?

Moreover, we’re seeking a French Speaking BPO Recruiter  in Johannesburg, South Africa  who:

What can you expect from us?

We’re dedicated to fostering a supportive and enriching workplace culture, offering a comprehensive benefits package, including:

If you’re enthusiastic about joining our team as the French Speaking BPO Recruiter  in Johannesburg, South Africa , seize the opportunity and apply for this job  now! Click ‘Apply Now,’ and our dedicated recruitment team will reach out to explore how you can contribute to our innovative and collaborative workplace.

Join our vibrant team as a French Speaking BPO Recruiter  in Cape Town, South Africa  embracing a hybrid  work setup! We’re on the lookout for a dedicated Talent Specialist to enrich our Recruitment Process Outsourcing (RPO) team, specializing in delivering top-notch recruitment solutions.

What’s the role of a French Speaking BPO Recruiter  in Cape Town, South Africa ?

Who are we looking for?

Moreover, we’re seeking a French Speaking BPO Recruiter  in Cape Town, South Africa  who:

What can you expect from us?

We’re dedicated to fostering a supportive and enriching workplace culture, offering a comprehensive benefits package, including:

If you’re enthusiastic about joining our team as the French Speaking BPO Recruiter  in Cape Town, South Africa , seize the opportunity and apply for this job  now!

Main Purpose:
Mandatory French Speaking Congolese national or resident. This role is based in Kolwesi, in Democratic Republic of Congo.

Administrate operational side of Service Agreement Contract between Trafigura and

Warehouses or 3rd Party locations

Organize and control operations of loading, discharge, blending, storage, weighing, sampling

at the Ports/Warehouses

Organize and audit operations of loading, discharge, storage, weighing, sampling at the

Smelters/Plants

Knowledge Skills and Abilities, Key Responsibilities:

Responsibilities
Planning, execution, monitoring and evaluation of blending process, import and export

process.

Identify, point out and manage risks in Blends, reception and logistic port process.

Optimization of costs in all processes associated with Blending Operations.

Provide technical support to Operations & Trading in the processes related to reception,

storage, blending, export and import.

Control of on the ground operations in locations where Trafigura store concentrates or

metals, as well as blending (concentrates).

Review of proforma invoices of Warehouse / 3rd Party locations services.

Make sure terms of the contract with Warehouse / 3rd Party locations are met.

Issuance / Review of SOP's to apply at Warehouse / 3rd Party locations.

Control of stocks, map layouts, and balances per quality.

Activities
Planning in due time of the blends to be executed the next month, prior coordination with

operations and/or Trading.

Review of the blends and point out eventual risks that may affect the results and acceptance

of the final blend. Deliverable: paper blend confirmed.

Preparation of blending sequence and establishment of control and monitoring of blending

process.

Instructions to warehouse:

1) Schedule of blending and priorities

2) Detailed Blending sequence indicating the mixing method and controls in each step.

3) Warning the critical stages in the blending process.

4) Control in the final blend (weight, assays, granulometry, etc).

Physical review of the critical qualities to be included in the blends.

Monitoring the physical process of the blend.

Moisture and mesh control of the final blend (when applicable).

Control of Operational costs

Evaluation of the final blend (loading vs purchase) to determine the loss or gain in the blend.

Monthly report to Ops/Trading/WSMD of the results of the blend.

Monitoring the dispatch and export process.

Provide technical support to traders for any problems with mining producers.

Coordination with producer to solve any problem with reception process.

Coordination with producer to solve any logistic problem.

Management of spaces in warehouse: keep adequate pile size.

Meeting with warehouse to review any deviation of contract.

Evaluate any additional service cost of warehouse, inform Ops/Trading for its negotiation.

Issuance of Stock Report with reliable assays, to be reported to WSMD, Operations &

Trading to use them in paper blend and blending sequence. Balance per quality to be

included.

Audit on regular basis Balance of qualities consumed/dispatched, and elaborate action plan

to correct SOP's in case of losses.

Investigate in detail losses in weights & assays, preventing to become recurrent.

Perform necessary tests to understand behavior of concentrates, which may affect weighing

& sampling results.

Inspect on regular basis physical condition of stocks, and work on action plan to prevent

degradation of concentrates. On locations where physical inspection is not possible,

perform audit through month end stock reconciliation issued by nominated surveyors.

Attend on regular basis loading and discharge operations, ensuring agreed SOP's are

properly follow and immediately correct any negligence that could affect cargo integrity.

Knowledge, Skills and Abilities
- University Education in Engineering, Metallurgist or Industrial

• English Speaker

• Critical thinking and problem solving

• Data Management

• Negotiation and persuasion

• Planning and organizing

• • Analysis capacity

Key Responsibilities
- Attend operations on the ground being capable to audit ongoing operations,

ensuring fulfillment of international standards, and protecting Trafigura's interests

• Improve, correct, follow up and report in details on the ground activities

Competencies
- Communication

• Teaching and Learning

• Responsable

Key Relationships and Department Overview:

Internal: Operations, WSMD & Trading

• External: Surveyors, Customers/Producers, Port/Warehouse Management, Service

providers

Welcome to Huble , a HubSpot's 2024 global partner of the year We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate freely—by building their business around HubSpot's CRM. We believe in striking a balance between professionalism and being human.

As a French-speaking CRM Solutions Architect, your primary responsibility is to design scalable, innovative solutions for clients, leveraging HubSpot CRM as a central component within a broader front-office ecosystem. This involves tasks such as integrating systems, architecting data flows, and creating adaptable solutions that align with clients' existing technology stacks and business processes.

We are looking for technical architects with a strong foundation in designing end-to-end solutions, whether your experience comes from CRM platforms like HubSpot, Salesforce or Microsoft Dynamics, or from broader system architecture roles. While experience in CRM systems is beneficial, it is not a requirement. What matters most is your ability to design effective architectures, develop data strategies, leverage APIs, and create seamless system integrations that address complex business challenges. Experience in crafting innovative solutions in smaller businesses or diverse technology environments is equally valuable.

You'll collaborate with cross-functional teams, including Development, Marketing, Sales, and Service Consulting, to deliver high-impact projects. This includes crafting architecture diagrams, defining solution scopes, and creating essential documentation for implementation teams. You'll also play a vital role in guiding clients through embracing cutting-edge technologies and processes.

Here are a few of the tasks you'll get to work on

• Understand client requirements and design effective solutions using the HubSpot platform.
• Collaborate with cross-functional teams to define architecture and scope of projects.
• Create comprehensive documentation including requirements, functional specifications, and data models.
• Lead complex technology configuration projects and mentor junior team members.
• Conduct technology audits and provide recommendations for improvement.
• Define success metrics and reporting requirements for technology solutions.
• Stay up-to-date with the latest technology features and communicate changes internally and to clients.
• Assist with data migration projects and conduct quality assurance testing.
• Drive team certifications and provide technology training to internal staff.

To excel in this role, you should have the following

• Experience with HubSpot or transferable expertise from other technology platforms or system architecture roles.
• Relevant tertiary qualification (e.g. Computer Science, Information Systems, Industrial Engineering).
• Experience in a digital/technical agency/consultancy in a consulting/specialist role working with clients throughout the whole process (consulting, solution building, implementation and training).
• Extensive ability to read and understand and compile technical documentation (API documentation, ERD, functional specifications etc).
• Sound knowledge of big data.
• Experience with integrating systems, leveraging APIs, or custom-built.

• Excellent command of English and French, with exceptional writing and communication skills at a business level.

• These personal qualities are key to your success

• Innovative and driven by an entrepreneurial spirit.

• Outstanding interpersonal skills, adept at working independently or collaboratively.
• Emotionally intelligent and displaying maturity.
• Exude enthusiasm and a deep passion for your work.
• Possess an impeccable attention to detail and meticulousness.
• Focused on delivering quality results at all times.

Meet the Team

You will collaborate closely with Rowan Reids (CTO) and other Solutions Architects spread across various regions.

As part of the remuneration package, you will receive the following

• Remote work - Enjoy the freedom of remote work within the country of employment.
• Loadshedding support - We provide a power station to help you during load shedding.
• Home office budget - Create your optimal workspace with a budget for a desk and chair.
• IT Equipment - Choose between a MacBook or Windows laptop, plus a monitor and mouse.
• Generous annual leave - Take advantage of 18 days of annual leave, plus 2 extra days for special occasions like your birthday.
• Flexible schedule - We understand and accommodate your personal needs, whether it's for leisure or family commitments.
• Huble Swag - Show off your Huble pride with our awesome swag.
• Medical Aid - Get subsidized cover on your health related needs.

Interview Process

• 1st Interview (30 min)
• Presentation Interview (60 min)
• Final Interview (30 min)

We aim to complete the process in under 10 working days (subject to availability).

Keen to Huble with us?

If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together

NB - Please note that candidates must have the legal right to work and current residency in South Africa.

Please note that we have not enlisted the help of external recruiters for this role. If contacted by someone outside of Huble who does not have the email domain, please inform us immediately. Thank you

Meet your dream team

Hi there! We’re Welcome Tomorrow — the digital marketing agency behind some of Africa’s most successful brands.

Welcome Tomorrow was founded in 2021 by Maxime Calot, starting from a simple observation: advanced growth marketing techniques are not localized for emerging markets. Online marketing is increasingly complex and competitive, while there is too much fragmentation in the expertises required to build sustainable compounding growth. Today, very few partners have a 360 vision of the key components that contribute to a business's success.

Bringing state-of-the-art performance marketing expertise, Welcome Tomorrow is on a mission to redefine what a trusted growth partner is in Emerging Markets, starting with Africa. We operate along 4 main pillars:

• Performance Marketing: driving actual business results for our customers (such as online sales or leads) thanks to data-driven strategies articulated around data, media, and creatives.
• Mobile Growth: acquiring new users and retaining them on mobile apps. This one is a big bet for us as the Mobile opportunity is huge in Africa (450M smartphone users), yet there’s almost no local expertise in this field.
• Creative Studio: relevant creatives and messaging are paramount in any campaign performance. We design specific data-driven creatives for each marketing channel and adopt a systematic A/B testing approach.
• Tracking & Analytics: we enable our customers to collect, visualize, and activate their 1st party data across multiple platforms and channels to make better business decisions, faster.

At Welcome Tomorrow, we believe that Creative and Performance marketing teams should sit together. We’re looking for a Junior Graphic Designer to work with our team on the production and realization of original concepts and innovative creatives for their paid media campaigns. Your missions will encompass the following:

• Designing high-impact static, video, and UGC creatives to help our customers gain a competitive edge
• Owning the project management of our entire ad creation process to help our team stay on track with creative research, delivery, and testing
• Auditing the brand and products of our customers to deeply understand their industry and define the most effective communication angles they should adopt to resonate close to their end customers
• Conducting competitive research to identify our customers' environment and draft creative best practices for a given industry and market
• Collaborating with teams to develop and execute creative concepts that align with brand guidelines and business objectives.
• Being on the constant lookout for new formats, hooks, scripts, and angles, ensuring our content is always one step ahead
• Participating in tech events and customer trainings to grow your skills and represent Welcome Tomorrow

You have:

• 1-3 years of experience in a creative agency or freelance work
• Ability to communicate, write, and design creative assets in both French and English written language
• Mastery of Figma and Photoshop
• Strong understanding of typography, color theory, and layout design principles.
• Knowledge of responsive and mobile-first design principles.
• Creative problem solver with excellent attention to detail and ability to work in a fast-paced environment.
• Strong communication and collaboration skills.
• Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive)
• Experience designing creatives for ad campaigns (ex: Meta, Google Ads)
• A portfolio of work showcasing your design & animation mindset and skills
• Excellent interpersonal and relationship skills to maintain customer relationships
• A permanent curiosity, sense of observation, and repartee, a strong feel for advertising
• Understanding of performance-based marketing strategies
• Familiarity with new and traditional brand channels and media

Bonus:

• You have experience working with Notion (ideally, you are Notion Essentials Certified)
• Experience working in a start-up and dynamic environments
• Experience working with After Effects or Illustrator
• Experience working with Google Web Designer and building dynamic HTML5 creatives

• A human adventure in an ambitious and fast-growing company
• Joining a team of top talents, localizing advanced growth marketing techniques for emerging markets
• Embarking on a pleasant, stimulating, and challenging environment
• An attractive salary and an interesting variable
• Premium Healthcare coverage
• The possibility to work on side projects benefiting Welcome Tomorrow
• High flexibility in your organization of your work, including remote work
• Possibility of traveling overseas to meet clients and other team members

At Welcome Tomorrow, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not practice any discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

We are one of the fastest-growing companies in Africa, solving business challenges with marketing innovation

To know more about us, have a look at our values

Please follow the process. If any questions, you can email

1. Screening Interview (15 - 30 minutes)
2. Technical Interview (with your hiring manager)
3. Leadership Interview (with our CEO)

S-RM RECRUITMENT:
FRENCH SPEAKING DUE DILIGENCE SENIOR ANALYST – SUB-SAHARAN AFRICA
We have a new and exciting role available within our Corporate Intelligence division in Cape Town for a French-speaking Senior Analyst that ideally has an active interest and experience conducting research in Francophone Africa. Less experienced candidates will be considered at a more junior grade, depending on the relevance of their skillset.

WHO ARE WE
S-RM is a global intelligence, ESG, and cyber security consultancy. Since 2005, we've helped companies, governments and private individuals solve some of their most complex challenges.

Our Corporate Intelligence division uses the latest research and intelligence-gathering techniques to investigate how companies and individuals really do business in today's world. We work with some of the world's most prominent organisations to help them understand partners, customers, assets and territories across the globe - the healthcare company a private equity firm wants to invest in; the prospective client a bank wants to onboard; the market a multinational wants to enter. We also provide specialised investigative support to law firms, businesses and individuals in contentious situations such as litigation, commercial disputes and internal investigations.

From our offices in London, Manchester, New York, Washington DC, Hong Kong, Singapore, Kuala Lumpur, and Cape Town, we deliver critical insights from every country across the world. Further information about each of our five Corporate Intelligence practice areas can be found on our website:
Compliance Due Diligence
,
Deal Advisory
,
Disputes & Investigations
,
ESG
and
Strategic Intelligence
.

THE ROLE
At S-RM no day is the same, and there are incredible opportunities to learn. We're proud to say our investigative training is amongst the best in the industry. You'll have some of the brightest colleagues to support you - former journalists, economists, lawyers, scientists, and financial analysts. Collectively, our people speak more than 40 languages.

We are looking for someone who is adaptable, can be part of a team and wants to grow with the business.

In this role, you'll be responsible for:

• Researching and writing intelligence reports on companies and individuals for due diligence and investigatory purposes, including identifying and analysing issues such as bribery and corruption, fraud, money laundering and reputational threats;
• Providing subject matter expertise on the business, political, and regulatory risk environments in sub-Saharan Africa, with a focus on Francophone jurisdictions;
• Conducting research in English and French, as well as other relevant languages on corporate and political issues; and,
• Presenting to managers and clients.

The role will be based in our Cape Town office, however we have flexible working arrangements available.

WHAT WE'RE LOOKING FOR
We are looking for a candidate who is fluent in French, and has the skills and experience outlined below. That said, if you don't think you meet every one of the criteria below but are still interested in the job, please apply. Nobody checks every box—we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

We're looking for someone that is able to adapt to change and work comfortably in a fast-paced environment, this person will have some or all of these skills:

• A professional working proficiency in English, as well as working proficiency in French;
• Excellent research and investigative skills, including working with human intelligence (fieldwork/conducting interviews).
• Experience conducting research in Francophone Africa will be beneficial;
• Demonstrable experience in research, writing, planning, and organising projects;
• A clear interest in sub-Saharan Africa business and politics. Experience living or working in Francophone Africa jurisdictions will be beneficial, but not essential;
• As a minimum, a bachelor's degree in a suitable field. Relevant degrees may include but are not limited to: economics, international relations, law, finance, political science, or similar; OR equivalent work experience.
• Several years' experience working in a relevant commercial environment is highly desirable. Relevant commercial experience may include (but is not limited to) work within the corporate intelligence sector, law, finance, investigative journalism, energy, mining, and similar industries.

Candidates must have permission to work in South Africa by the start of their employment.
OUR BENEFITS
We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:

• 23 days holiday per year in addition to bank holidays (+1 day for every day of service up to a maximum of 28 days);
• Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education;
• Hybrid working and flexible working hours

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.

Various Health and Medical Benefits including:

• Medical Aid and Gap Cover Policy (taxable benefit) for you and your family;
• Free access to the world-famous mindfulness app Headspace;
• EAP programme for you and your immediate family.

The role will be based at our
Cape Town office
. However, we have flexible working arrangements available.

THE APPLICATION PROCESS
To apply for this role, please submit your CV and cover letter via this LinkedIn ad.
Applications which do not include a CV
and
cover letter will not be considered.
The application process will include:

• A preliminary call which will be a chance for you to find out more about S-RM and the role.
• An analysis and writing task. This will assess your analytical and writing skills and give you a better sense of the work we do.
• One interview discussing the first task, your language capabilities, and your technical skills.
• A research task. This will assess your ability to conduct effective research, and present findings clearly.
• A final interview discussing the second task, your previous experience, broader competencies, and suitability for the role.

Applications for this position close on the 3 October 2025. We will contact you once your application has been submitted to discuss your interest in the position and intend to start the interview process during October.
We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Cape Town, ZA

JOB TYPE
Full-Time

SALARY
Commensurate

Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for a dynamic, results-oriented
Call Center Trainer
to join our team. This role involves designing, delivering, and evaluating training programs that equip employees with the skills, knowledge, and confidence to thrive. The ideal candidate is passionate about learning and development, adept at engaging diverse audiences, and committed to fostering an environment where individuals can reach their full potential. If you enjoy making learning interactive, impactful, and enjoyable, we'd love to hear from you.

Start date: 22 September 2025
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities
POSITION RESPONSIBILITIES

• Design, update, and implement comprehensive training programs for both new hires and experienced employees.
• Lead training classes for new Payables line of business (LOB), ensuring alignment with operational goals and learner needs.
• Facilitate engaging and learner-centered training sessions across classroom, virtual, and blended formats.
• Evaluate learner progress and training effectiveness using assessments, feedback, and performance metrics.
• Collaborate with leadership, department heads, and subject matter experts to tailor training to business needs.
• Stay informed on industry best practices, adult learning principles, and emerging training technologies.
• Provide individualized coaching and mentoring to support skill development and career growth.
• Coordinate training schedules, logistics, and resources for smooth program delivery.
• Monitor and report on training attendance, completion rates, and performance outcomes.
• Support onboarding, leadership development, and upskilling initiatives aligned with organizational goals.

Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities

• National Senior Certificate (NSC), Grade 12
• Certification or Diploma in Human Resources, Education, Business Management, Communications, or a related field (preferred).
• Minimum of 1–2 years' experience as a Training Facilitator, Corporate Trainer, or Learning & Development professional in a contact center environment.
• Relevant certifications in training or facilitation (e.g., Train-the-Trainer, Facilitation Skills, Learning & Development) are a plus.
• Strong understanding of the BPO industry, including operations, technologies, and customer service standards.
• Proven experience in training facilitation, corporate training, or learning and development (BPO experience highly preferred).
• Excellent communication, presentation, and interpersonal skills with the ability to engage diverse learners.
• Proficiency in training technologies and e-learning platforms (e.g., LMS, virtual collaboration tools).
• Strong organizational and time-management skills with keen attention to detail.
• Ability to inspire and foster a positive, motivating learning environment.

CONDITIONS OF EMPLOYMENT
All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth: We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code: Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.