86 Freelance Crm jobs in South Africa

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our U.S. Client is looking for a highly skilled CRM (HubSpot) Automation & Project Workflow Specialist to support an international client team based in the United States.

The successful candidate will be responsible for creating, managing, and optimizing automations and workflows within HubSpot and connected platforms.

The focus is on operational and process automation rather than marketing. You will work with the client's team to understand their processes and translate them into structured, automated workflows that connect CRM data, third-party systems, and project management tools.

The work will initially involve simple to medium-level workflows (task automation, notifications, data updates) and may expand to more advanced projects such as API integrations, custom workflows, and cross-platform automations.

PLEASE NOTE:

• Working Hours:This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to midnight South African time - subject to change in accordance with daylight savings in the United States).
• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Key Responsibilities

• Build and maintain automations within HubSpot and related tools.
• Connect HubSpot with 3rd-party platforms via Zapier, Make (Integromat), or API connections.
• Create and manage task and project workflows in , ClickUp, Asana, or similar tools.
• Understand and document business processes to translate them into automation logic.
• Ensure data accuracy, consistency, and proper flow between integrated systems.
• Test, troubleshoot, and optimize workflows for efficiency.
• Collaborate remotely with the U.S.-based team and provide proactive suggestions for improvement.

• Experience with HubSpot, Salesforce, Zoho CRM, Pipedrive, or similar CRM systems.
• Knowledge of automation tools such as Zapier, Make (Integromat), or native integrations.
• Experience using project management platforms (e.g., , Asana, ClickUp, or Trello).
• Strong logical thinking and understanding of if/then workflow logic.
• Analytical, detail-oriented, and problem-solving mindset.
• Excellent written and verbal English communication.
• Comfortable working independently and managing multiple projects.

If you are not contacted within 14 working days, please consider your application unsuccessful.

*Shape the Future of Service Excellence with Ten *

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

For more information, please watch Ten's Growth Engine Video

*Overview *

We are seeking a data-oriented CRM Specialist to lead and enhance our email marketing and CRM initiatives. This position is ideal for an individual who is enthusiastic about crafting personalized, data-driven customer experiences and excels at transforming insights into actionable strategies while implementing CRM solutions using top-tier tools like Braze. You will be both a strategic thinker and a proactive executor, capable of developing a lifecycle journey from the ground up, and then analyzing the metrics to optimize performance.

*Key Responsibilities: *

Create & Deliver Impactful Campaigns

• Develop and oversee engaging email communications ranging from informative newsletters to intricate customer lifecycle journeys.
• Take full ownership of the process: from crafting copy and visuals to executing segmentation, conducting tests, deploying campaigns, and analyzing results.

Enhance Personalization Through Automation

• Design intelligent, scalable, and adaptive customer journeys utilizing Braze features (including Canvas, Liquid, segmentation, and more).
• Utilize real-time data to ensure messages reach the right audience at the perfect moment, through the appropriate channel.

Lead Reporting & Optimization Efforts

• Monitor and evaluate CRM campaign success, email metrics, and customer engagement statistics.
• Transform data into practical insights - consistently test, learn, and refine strategies to enhance outcomes.
• Provide transparent reporting on CRM's influence throughout the customer journey, from engagement to retention.

Become the Braze Champion

• Serve as the primary Braze authority within our organization, maximizing the benefits of the platform.
• Investigate new Braze functionalities and integrations to foster innovation in our customer communication strategies.

Requirements

• A minimum of 2 years of hands-on experience in CRM and Email Marketing with successful campaign design for customer engagement and retention.

• Expert knowledge of Braze, including advanced features like Canvases, Liquid logic, segmentation techniques, and data integration.

• Strong understanding of customer lifecycle marketing and retention strategies for nurturing leads and enhancing loyalty.
• Proficient in HTML and CSS for email creation and optimization, able to modify templates for visual appeal and functionality.
• Data-driven mindset with strong analytical skills to interpret data and derive actionable marketing insights.
• Skilled in A/B testing, audience segmentation, and personalization strategies for tailored customer experiences.
• Passionate about CRM, keeping up with trends and best practices to improve customer relationships and drive business growth.

What You'll Get:

• The opportunity to build best-in-class CRM programs that impact millions of users
• Creative freedom to experiment and innovate in a supportive, collaborative team
• Opportunity to develop your skills and career in a fast-moving, customer-obsessed business

*Guidelines for Hybrid/Home Office: *

• We are ideally seeking exceptional candidates to be based in Cape Town
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

* Rewards designed around you:***

• A
  competitive salary
  depending on experience
• Flexible work arrangements
  including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work
  . Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals
  . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards.
  Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays
• possibilities to Travel and Work
• Employee Discounts
  . Access to lots of great travel and entertainment discounts as our clients' members would
• We also offer a company contribution towards
  medical aid
  , and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHW
  P) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Join us and experience a workplace where you can truly thrive. 

*Commitment to Diversity *

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

Join Ten Group - apply before 21 October 2025.

Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.

We're Hustlery - a high-growth tech-powered marketing company that gives businesses the tools and systems they need to
generate leads
,
run ads
, and
automate their growth
.

Our platform includes a CRM, AI-powered ad launcher, automation tools, WhatsApp marketing, and more - all designed to help small business owners scale
without needing a full-time agency
.

We're not a boring tech company.

We're loud. Creative. Hungry. We work fast, learn fast, and help real businesses grow every day.

Now we're looking for a
Junior CRM & Marketing Specialist
to help our clients win — and grow your own skillset while doing it.

What You'll Actually Do

You'll be the
bridge between our clients and our platform
, helping them get set up, supported, and successful from day one.

CRM Setup and Onboarding

• Set up new client accounts inside our CRM (pipelines, automations, forms, workflows)
• Customize lead journeys and automations using our templates
• Record short Loom videos to explain setups and guide clients step-by-step

Digital Marketing Support

• Help clients launch basic campaigns (Meta Ads, Google Ads via our AI Launcher)
• Set up lead forms, calendars, WhatsApp automations, email sequences
• Assist with integrations (e.g. connecting Meta, Google, WhatsApp)

Customer Success and Support

• Respond to support queries via WhatsApp, email, or Zoom calls
• Track client progress and make sure they're using their account effectively
• Flag churn risks and support issues early

Who we are looking for?

You're not a developer, and that's perfect. You're a
tech-savvy, digital-native
who:

• Gets excited about tools like ChatGPT, Zapier, Make, Meta Ads, and funnel builders
• Can Google anything and figure it out quickly
• Communicates clearly in English (Afrikaans a bonus)
• Has
  some
  exposure to marketing tools (even if just through TikTok, YouTube, or self-study)
• Enjoys helping people and solving real-world problems

This is not for you if:

• You're looking for a developer job
• You hate client interaction
• You need someone to spoon-feed you

Growth Path:

This role is a
launchpad
into:

• CRM & Automation Specialist
• Digital Marketing Manager
• SaaS Customer Success Lead
• Paid Ads Support or Strategy

If you're hungry to grow, we'll back you 100%.

Must-have:

• Strong communication & writing skills
• Familiarity with digital tools (email marketing, Meta Ads, Google Forms, etc.)
• Basic tech-savviness: You can troubleshoot, Google, and figure things out
• Fast learner. Coachable. Curious.

Bonus:

• Experience using CRM or funnel tools (GoHighLevel, Mailchimp, Zoho, etc.)
• Any exposure to paid media or marketing automation
• Previous remote support or onboarding experience

Perks

• Hands-on training & mentorship
• Exposure to real marketing tools used by agencies
• Massive career growth potential - you're joining early

Job description:

Purpose of the Job

The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

• Manage and maintain the CRM system, ensuring data accuracy and integrity for customer records.
• Analyze customer data to identify trends, preferences, and opportunities for improving customer engagement and satisfaction.
• Develop and implement customer retention strategies to enhance loyalty and reduce churn rates.
• Collaborate with sales, marketing, and customer service teams to align CRM activities with company goals and initiatives.
• Support the execution of marketing campaigns by segmenting customer data and targeting specific customer groups.
• Monitor customer interactions and feedback to improve service delivery and address potential issues proactively.
• Generate reports and dashboards to track CRM performance metrics, customer trends, and campaign effectiveness.
• Train and support staff in using the CRM system effectively to enhance customer interactions.
• Assist in developing and updating CRM processes and best practices to improve overall customer relationship management.
• Maintain a thorough understanding of Aramex's services and offerings to provide accurate information to customers.
• Respond to customer inquiries and issues related to their accounts, ensuring prompt resolution and follow-up.
• Participate in cross-functional meetings to share insights and collaborate on customer experience improvement initiatives.

Job Requirements - Experience and Education

Education:

• Bachelor's degree in business administration, logistics, marketing, or a related field is preferred.

Experience:

• Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry.
• Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.

Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Attention To Details Audience Understanding Business Acumen Communication Skills Cross-Functional Collaboration Customer Centric Industry Knowledge Multitasking Problem Solving And Critical Thinking Process Oriented Results Driven Teamwork Time Management

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

We are seeking a strategic CRM Strategist to join our team and drive comprehensive lifecycle marketing strategies across email and SMS channels. This role combines strategic thinking with hands-on execution to optimize customer engagement and revenue growth throughout the entire customer journey.

RESPONSIBILITIES

• Develop and execute on a comprehensive lifecycle strategy (email + SMS) to optimize for onsite list growth, activation, retention, revenue and engagement throughout the customer journey
• Strategy Roadmap & monthly presentations
• Build out and own lifecycle roadmap, including evidence based testing initiatives to ensure performance is always being maximized
• Collaborate with designers, specialists and clients, gaining and applying feedback from key stakeholders
• Maintain performance and health of email + SMS channels with regard to audience segmentation, content, list hygiene, and deliverability
• Complex Klaviyo logic, production & technical support
• Reporting & Insights development
• Client Happiness
• Account & Scope Management

QUALIFICATIONS

• Excellent time management and communication skills
• 4+ years of experience in strategic planning, email + SMS marketing, client services, and full cycle campaign management, preferably in an agency setting
• eCommerce/ retail lifecycle experience critical, preferably across verticals
• Experience maximizing loyalty engagement strategies in email + SMS
• Proven track record of exceptional performance in building lifecycle marketing revenue
• Proven track record structuring and delivering ongoing testing to continuously improve performance
• Mobile App, Mobile Push, Web Push, In-App Messaging experience a plus
• Hands on keyboards experience working with a variety of platforms (Klaviyo, Iterable, Braze, Attentive, Postscript, etc.,) a plus.
• Experience in structuring and improving marketing CRM tech stacks, including fluency in using leading CRM platforms, using tracking and personalization tools to deliver a great customer experience
• Strong analytical skills, with the ability to interpret data and generate actionable insights
• Highly creative, with experience devising campaigns that engage, educate, and motivate a target audience
• Strong writing experience coupled with a drive to constantly improve your ability to connect with customers through the written word
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Self-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environment

PERKS & BENEFITS

• Competitive Healthcare with Dental & Vision
• Retirement savings plan with employer matching
• Competitive PTO policy with paid time off at end of year
• Flexible working schedule
• Remote-first culture
• Home office stipend
• Apple gear
• Continued education and personal development opportunities

We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Job Purpose

• The CRM Specialist will be responsible to grow gaming revenue for Sun International business operations, by utilising an in-depth understanding of the Sun database and its customers and insight to compile targeted and relevant campaigns to drive customer visits and/or spend. These highly targeted plans and tactics will be deployed by identifying 'red flags' that will remedy and leverage opportunities to maximize revenue and return on investment. The CRM Specialist will work closely with the Head of CRM, Business Intelligence teams and unit Marketing Managers promoting Sun International's brand as the brand of choice. The CRM Specialist must constantly evaluate and optimise campaign efforts based on learnings.

Key Performance Areas

• Understand, adopt, and deliver against the Sun International CRM Strategic plans and objectives.
• Guide and support the CRM plan at property level, upskilling the operational business on best CRM practice.
• Identify customer segments of value in the database (per unit) based on past gaming behaviour
• Drive the delivery of strategic objectives on two levels:
• CRM Basics i.e. regular, standardised, best practise on Acquisition, Reactivation, Re-grades and Points Purge (SI mandates).
• CRM Revenue Drivers, identify tactics to proactively drive revenue on an ongoing basis, across the group.
• Analyse and report on data findings and trends.
• Identify opportunities and provide recommendations on CRM initiatives / campaigns, working closely with unit requirements.
• Provide input into the formation of a centralised CRM approach to drive revenue by deploying strategies that activate, stretch, nurture and/or correct customer behaviours.
• Collaborate with Marketing Managers iro the tactics and agree on incentives, ensuring incentive relevance through data mining and understanding customer behaviour.
• Work in partnership with properties to ensure implementation of effective CRM and promotional activations based on group strategy to effectively make use of the database, and hereby reducing monetary risk and increasing ROI.
• Monitor properties to ensure delivery against best practices in terms of data hygiene, adhering to POPIA and related CRM/gaming compliance.
• Deliver timeous analyses of CRM campaigns and tactics to ensure re-iterative progress.
• Develop reporting tools in conjunction with 'BI' to ensure accurate analysis and ROI of all promotions and campaigns.
• Liaise and engage with Business stakeholder iro of Xtra Play usage to ensure no duplication of plans.
• Present and share results with the Business on a regular basis.
• Drive the concept of "the Right Customer at the Right Time".
• Constantly seek opportunities that will optimise gaming revenue across all Casino Properties

Education

• B Degree (Marketing data or statistics or related work experience will be considered)

Experience

• Minimum yrs experience including:
• 3 years in a gaming role
• 5years experience in casino CRM analytics role
• In-depth knowledge on CRM processes, Gaming systems and BI

Skills & Knowledge

• Creating solutions
• Conceptualising
• Analytical
• Implementation Skills
• Managing Customer & Stakeholder relationships
• Adapting
• Demonstrate Emotional Maturity
• Possess Integrity
• Constantly display a Drive and Tenacity
• Sound knowledge of Marketing business processes & products
• Verbal and written communication skills
• Presentation skills
• Business process analysis methods and techniques
• Advanced skills in MS Office Suite
• Statistics and numerical ability
• Project management skills
• Business acumen
• Data Visualisation

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

We create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully-managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey – from click to delivery – enabling our clients to stay focused and what they do best. Our mission is to ignite more e-commerce in South Africa and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.

Role Overview

The CRM & Email Marketing Specialist is responsible for developing, executing, and optimising email and SMS marketing campaigns across a portfolio of clients. This role requires strong strategic thinking, meticulous execution, and data-driven decision-making to maintain above-benchmark performance. The ideal candidate is a subject matter expert in CRM and email marketing, capable of managing both the technical and creative aspects of campaigns while building strong client relationships.

Qualifications & Experience

• Bachelor's degree or diploma in Marketing, Digital Marketing, or a related field.
• 2–4 years' experience in CRM, Email Marketing or Digital Marketing.
• Proven track record of managing end-to-end email/SMS campaigns with measurable results.
• Experience in e-commerce or digital agency environments is highly advantageous.
• Familiarity with customer journey mapping, automation flows, and retention strategies.

Key Responsibilities

Campaign Management

• Build, schedule, and deploy high-performing email and SMS campaigns.
• Ensure all campaigns follow industry best practices, client brand guidelines, and CRM compliance standards.
• Collaborate with design and content teams to deliver engaging, conversion-driven creatives.

Client Strategy & Relationship Management

• Lead client strategy sessions, offering subject matter expertise in CRM and Email Marketing.
• Drive incremental KPI growth through strategic recommendations, A/B testing, and audience segmentation.
• Present performance insights and optimisation strategies to clients with clear, actionable recommendations.

Performance Ownership

• Manage and optimise CRM portfolio performance, ensuring KPIs (Open Rate, Click-through Rate, Revenue, Contact Growth) remain above industry benchmarks.
• Proactively identify performance risks and implement corrective strategies.
• Track, analyse, and report on campaign results, providing data-driven insights.

Operational Excellence

• Mitigate second reverts on newsletters and SMS campaigns by ensuring high-quality first-time delivery.
• Successfully manage client setup, configuration, and maintenance within the production cycle.
• Maintain platform hygiene and database quality to support segmentation and personalisation strategies.

Content & Communication

• Create compelling, well-written content that aligns with client goals and engages target audiences.
• Ensure consistency of tone, messaging, and brand representation across all communications.
• Collaborate cross-functionally with design, product, and performance marketing teams to align campaigns with broader digital strategies.

Key Skills & Competencies

• Proven expertise in CRM and Email Marketing platforms (e.g., Remarkety, Omnisend, Klaviyo, Mailchimp).
• Strong understanding of customer lifecycle marketing, retention strategies, and segmentation.
• Excellent communication skills with the ability to present insights and strategies to clients.
• Analytical and data-driven mindset with proficiency in reporting and performance tracking.
• Highly organised, with the ability to manage multiple clients and projects simultaneously.
• Strong copywriting and content creation skills with attention to detail.
• Problem-solving mindset with proactive approach to campaign optimisation.

Applications close: 10 October 25

We are currently seeking a skilled and motivated CRM Administrator to join our dynamic team. As a CRM Administrator, you will be responsible for managing and maintaining the customer relationship management (CRM) system. The successful candidate will be responsible for ensuring the smooth operation and optimal utilization of the CRM system, as well as supporting end-users. The CRM is in its developing stages and the successful candidate will be required to work within a team to constantly grow and improve the CRM system.

Key Responsibilities:

• CRM System Management: Oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity.
• Collaborate with cross-functional teams to identify, analyze, and address CRM system issues.
• Reporting and Analytics: Create and maintain CRM reports to provide meaningful insights to sales, marketing, and customer service teams. Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making.
• Data Management: Monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes.
• Training and User Support: Develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions. Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption.

Requirements

• Must have Matric
• Proven experience as a CRM Administrator or Data Analyst or in a similar roles
• Solid knowledge and understanding of database structure and systems like SQL
• Advanced proficiency in Microsoft Excel for data analysis and reporting purposes
• Deep understanding and knowledge of CRM & ERP System (minimum 5 years' experience required)
• Proficiency in CRM system administration, including user management, data management, customization, and reporting.
• Strong analytical and problem-solving skills
• Attention to detail and organizational skills to ensure accurate data entry and system maintenance.
• Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support.

Advantageous Requirements

• Bachelor's degree in a relevant field.
• Experience working in a sales environment with rental and leasing knowledge.
• Sage knowledge.
• Understanding of procurement, financial and sales processes.

Personality traits

• Must be goal orientated
• Analytical
• Problem Solver
• Team leader

Job Type: Full-time

Work Location: In person