Quality Control Executive

Pretoria, Gauteng Future Africa Consulting (Pty)Ltd

Posted today

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Job Description

Duties

  • Support in Determining, negotiating and agreeing in-house quality procedures, standards and / or specifications.
  • Ensure quality / health and safety.
  • Ensuring that manufacturing processes comply with standards at plant level.
  • Follow established procedures, I.S.O guidelines and rules and proper documentation.
  • Acting as a catalyst for change and improvement in performance / quality
  • Manage staffs of his function to ensure the productivity.
Key Performance Indicators
  • Determine the in-house quality procedure, standards and or specification.
  • Conduct various tests as per the standard before manufacturing start, during the course (online) of production and final quality check before the final products delivers to the customers.
  • Assessing customer requirements and ensuring that these are met setting customer service standards.
  • Acting as a catalyst for change and improvement in performance / quality
  • Follow I.S.O guidelines and rules and other quality parameters to ensure compliant with the audit.
  • Ensure the critical control points are monitored & recorded regularly as per the departmental process.
Qualifications
  • B.E / B. Tech in Mechanical Engineering.
  • Minimum relevant experience of 3- 8 years
Skills
  • Should have the in depth technical knowledge.
  • Sound Knowledge of Mechanical Maintenance and total preventive maintenance.
  • Should have experience in managing various quality initiatives in the plant

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Quality Control Assistant

Centurion, Gauteng Future Africa Consulting (Pty)Ltd

Posted 3 days ago

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Job Description

Job Purpose

To ensure that all materials and processes adhere strictly to customer specifications and internal quality standards, and to oversee the implementation and compliance of quality systems within the production division.

Principal Accountabilities

Key Performance Indicators (KPIs)

  • Support in determining, negotiating, and agreeing upon in-house quality procedures, standards, and specifications.
  • Clearly documented quality procedures aligned with ISO and customer expectations.
  • Ensure adherence to quality, health, and safety standards across the plant.
  • Zero non-conformities and audit failures; reduced incident reports.
  • Monitor and ensure that manufacturing processes comply with defined quality standards.
  • Regular inspections, compliance audits, and corrective actions documented and implemented.
  • Conduct and document quality testing (pre-production, in-process, and final product).
  • 100% completion of quality checklists and sampling reports.
  • Follow established procedures, ISO guidelines, and maintain proper documentation.
  • ISO compliance and audit-readiness at all times.
  • Act as a catalyst for continuous improvement in quality and operational efficiency.
  • Number of improvement initiatives implemented per quarter; measurable performance improvements.
  • Lead, manage and motivate quality control staff to meet departmental goals.
  • Achievement of departmental KPIs; performance reviews and development plans completed on time.
  • Monitor and document critical control points (CCPs) regularly.
  • Accurate and timely CCP logs with corrective actions recorded.
  • Ensure customer requirements and service standards are understood and implemented.
  • Positive customer feedback; low rate of quality-related returns or complaints.
Interactions

Internal :

  • Production Department
  • Purchase / Procurement
  • Planning and Production Control (PPC)
  • Maintenance and R&D (as applicable)

External :

  • Customers and end-users (for quality audits, complaints, and resolution)
  • Raw material vendors and external testing laboratories
  • Certification bodies (for ISO or regulatory audits)
Skills and Knowledge

Educational Qualifications :

  • Post Graduate Diploma in Plastics Technology / CIPET or
  • Diploma in Plastics / Mechanical Engineering or related field

Relevant Industry Experience :

  • 5–7 years of experience in a Packaging Manufacturing Industry with hands‑on exposure to Quality Control and Assurance.

Technical Skills :

  • In-depth knowledge of packaging processes such as lamination, extrusion, printing, slitting, sealing.
  • Experience with lab instruments and testing procedures (tensile strength, bond strength, GSM, COF, WVTR, etc.).
  • Proficiency in ISO 9001 / ISO 22000 / HACCP and other quality management systems.
  • Skilled in preparing audit documentation, process documentation, and quality SOPs.

Behavioral Skills :

  • Strong analytical and problem‑solving ability.
  • Detail-oriented with a commitment to accuracy and process compliance.
  • Effective communicator and team leader.
  • Ability to manage cross-functional teams under pressure.

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Quality Control Assistant

Centurion, Gauteng FACT

Posted 3 days ago

Job Viewed

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Job Description

To ensure that all materials and processes adhere strictly to customer specifications and internal quality standards, and to oversee the implementation and compliance of quality systems within the production division.

  • PRINCIPAL ACCOUNTABILITIES

Accountabilities

Key Performance Indicators (KPIs)

Support in determining, negotiating, and agreeing upon in-house quality procedures, standards, and specifications

Clearly documented quality procedures aligned with ISO and customer expectations

Ensure adherence to quality, health, and safety standards across the plant

Zero non-conformities and audit failures; reduced incident reports

Monitor and ensure that manufacturing processes comply with defined quality standards

Regular inspections, compliance audits, and corrective actions documented and implemented

Conduct and document quality testing (pre-production, in-process, and final product)

100% completion of quality checklists and sampling reports

Follow established procedures, ISO guidelines, and maintain proper documentation

ISO compliance and audit-readiness at all times

Act as a catalyst for continuous improvement in quality and operational efficiency

Number of improvement initiatives implemented per quarter; measurable performance improvements

Lead, manage and motivate quality control staff to meet departmental goals

Achievement of departmental KPIs; performance reviews and development plans completed on time

Monitor and document critical control points (CCPs) regularly

Accurate and timely CCP logs with corrective actions recorded

Ensure customer requirements and service standards are understood and implemented

Positive customer feedback; low rate of quality-related returns or complaints

  • INTERACTIONS

Internal :

  • Production Department
  • Purchase / Procurement
  • Planning and Production Control (PPC)
  • Maintenance and R&D (as applicable)

External :

  • Customers and end-users (for quality audits, complaints, and resolution)
  • Raw material vendors and external testing laboratories
  • Certification bodies (for ISO or regulatory audits)
  • SKILLS AND KNOWLEDGE

Educational Qualifications :

  • Post Graduate Diploma in Plastics Technology / CIPET or
  • Diploma in Plastics / Mechanical Engineering or related field

Relevant Industry Experience :

  • 5–7 years of experience in a Packaging Manufacturing Industry with hands-on exposure to Quality Control and Assurance

Technical Skills :

  • In-depth knowledge of packaging processes (lamination, extrusion, printing, slitting, sealing)
  • Experience with lab instruments and testing procedures (tensile strength, bond strength, GSM, COF, WVTR, etc.)
  • Proficiency in ISO 9001 / ISO 22000 / HACCP and other quality management systems
  • Skilled in preparing audit documentation, process documentation, and quality SOPs

Behavioral Skills :

  • Strong analytical and problem-solving ability
  • Detail-oriented with a commitment to accuracy and process compliance
  • Effective communicator and team leader
  • Ability to manage cross-functional teams under pressure
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Quality Control Assistant • Centurion, South Africa

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Quality Control Manager

Centurion, Gauteng Virbac Group

Posted 10 days ago

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Job Description

Supervise and carry out all laboratory activities involved with the analyses of materials and products to cGLP/cGMP standards. Maintain QC infrastructure to ensure timeous and accurate analytical results for all products to meet customer and cGxP requirements.• Managing a team of laboratory staff and developing operating procedures to ensure that experiments and analyses are conducted within budgets and according to established scientific standards • Prioritizing and allocating laboratory operations and workflow so that the laboratory’s equipment and resources are used efficiently and work schedules and targets are met • Researching, evaluating, and recommending investments in technology, equipment, systems, or other assets that will enhance the laboratory’s performance**Management of People*** Propose resource requirements and appropriate organisational structure to meet strategic missions, critical success factors and business outcomes for the department. Manage and support the recruitment of staff with the right experience, competencies that fit with the Virbac culture.* Provide ongoing feedback and coaching to direct reports in order to ensure they meet the expectations of performance, and to develop and support them in their role.**Quality Control*** Allocate work to the focus stations in the Quality Control Laboratory. Optimise testing costs and throughput times according to continuous improvement objectives.* Check and sign-off all laboratory results of testing conducted by Laboratory Analysts including a check to ensure the correct method was used and reviewing of raw data.* Ensure that all errors, overwriting and blank spaces on worksheets are deleted and signed for per SOP (14)9 Good Documentation Practice.* Ensure that all HPLC printouts are initialled and dated by the Lab Analyst and the reviewer.* Ensure that the necessary QC documentation is maintained in line with current Good Laboratory Practice (cGLP).* Ensure that information is completed on the Trending spreadsheet for API, FP and RO water* Ensure analyses are conducted timeously according to prescribed methods and plan, with priority given to backorder and essential products.* Ensure that the weekly Laboratory Schedule is updated twice a week.* Communicate any delays in testing to the relevant stakeholders within 1 day of identifying the delay.* Ensure that products are tested within their agreed timelines as per the Laboratory Schedule.* Ensure analytical methods are validated as per the required schedule.* Ensure analytical method transfers are planned and completed as per the required schedule* Ensure laboratory productivity and efficiency to meet business requirements.* Compile, maintain and update the Products in Q sheet.* Ensure that reagents, reference standards and other consumables are ordered at least 1 month before expiration or consumption to avoid delays in release.* Ensure that POs and Tax Invoices are submitted for payment* Maintain high standards of cGLP at all times.* Conduct method development as required.* Ensure out of specification reports are initiated immediately when an OOS is identified and investigated.* All OOSs must be immediately communicated to the relevant stakeholders.* Ensure that there is an annual inhouse Lab Plan in place for the following year by the end of Q3 of each current year.* Perform analysis where an analyst is not available or as dictated by the workload.* Any other requests as deemed reasonable by your Manager**Documentation Management*** Ensure that analytical methods are current and aligned to the dossier.* Ensure that the filing system is in place to ensure safe storage and easy retrieval of documents related to analytical processes.* Ensure that Laboratory Analysts compile all Laboratory Reports as the prescribed SOP.* Ensure that Laboratory Analysts file all Laboratory Reports and raw data after completion of each analysis.* Ensure both computer generated and hard copy documentation are filed accurately according to cGLP and Good Documentation requirements* Ensure that all computer generated documents are backed up and easily retrievable.* Ensure that all Laboratory Reports and raw data are archived annually.* Draw up certificates of analysis (lab reports) as required.**Compliance*** Ensures cGLP, Health & Safety and housekeeping codes are enforced according to appropriate procedures.* Ensure that Standard Operating Procedures are in place and up to date and adhered to for all critical activities as prescribed by the guidelines.* Ensure no critical findings during external audits by external parties.* Ensure closure of 90% of current self-inspection audit findings within a 12 month period.* Participate in investigations relating to product quality complaints, OOS, Root Cause Analysis and similar which affect the QA department.* Ensure staff are trained on cGLP and SOPs as required.* Compile, review and update of SOPs related to your function. Ensure that these SOPs are updated within the review date.* Complete training of personnel for SOPs where you are the initiator/ trainer.* Ensure that all corrective and preventative actions, deviations and change controls are closed within the agreed timeline.* Download and review of the temperature monitoring data for the laboratory and reference standard fridge on a weekly basis.* Report any temperature excursions to the Quality Manager immediately.* Submission of the temperature monitoring data to the Quality Manager on a monthly basis for review and approval.**Asset Management and Housekeeping*** Adhere to the NIP process when procuring new equipment, instruments or NIP related items.* Ensure equipment is maintained and calibrated and qualified as per predetermined plan and is in good working order.* Motivate for new/replacement equipment and infrastructure.* Deploy equipment and related resources to maximize output.* Ensure that Laboratory equipment efficiency targets are met.* Ensure that housekeeping is completed as per the prescribed SOP.* Ensure that safety standards are maintained.* Ensure adherence to calibration and preventative maintenance schedule.* Ensure laboratory waste is disposed of in an environmentally responsible manner.**Reporting*** Preparation of a monthly report on the laboratory's activities including but not limited to output, capacity, compliance, human resource and specific projects in progress within the department.* Submission of report to Quality Manager 1 working day before the meeting.**Budget Management*** Operate within approved OPEX/CAPEX budgets.* Review departmental expenses monthly and plan accordingly to ensure compliance to set budget.**Requirements*** National Diploma in Analytical Chemistry* BSc Chemistry or B Tech Chemistry equivalent qualification (NQF 7) – preferred* Supervisory/ team leader experience* 5 years Pharmaceutical Laboratory experience with team leadership and cGxP compliance experience (minimum 5+ years Pharmaceutical laboratory experience with at least 2 years supervisory and cGxP compliance experienceVirbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.Joining Virbac means joining dynamic teams ambitious for success.Add Your Talent to Ours!**Experiencing together a unique human adventure**Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal
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Quality Control Manager

Centurion, Gauteng R900000 - R1200000 Y Virbac

Posted today

Job Viewed

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Job Description

Experiencing together a unique human adventure

Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.

Supervise and carry out all laboratory activities involved with the analyses of materials and products to cGLP/cGMP standards. Maintain QC infrastructure to ensure timeous and accurate analytical results for all products to meet customer and cGxP requirements.

  • Managing a team of laboratory staff and developing operating procedures to ensure that experiments and analyses are conducted within budgets and according to established scientific standards
  • Prioritizing and allocating laboratory operations and workflow so that the laboratory's equipment and resources are used efficiently and work schedules and targets are met
  • Researching, evaluating, and recommending investments in technology, equipment, systems, or other assets that will enhance the laboratory's performance

Management of People

  • Propose resource requirements and appropriate organisational structure to meet strategic missions, critical success factors and business outcomes for the department. Manage and support the recruitment of staff with the right experience, competencies that fit with the Virbac culture.
  • Provide ongoing feedback and coaching to direct reports in order to ensure they meet the expectations of performance, and to develop and support them in their role.

Quality Control

  • Allocate work to the focus stations in the Quality Control Laboratory. Optimise testing costs and throughput times according to continuous improvement objectives.
  • Check and sign-off all laboratory results of testing conducted by Laboratory Analysts including a check to ensure the correct method was used and reviewing of raw data.
  • Ensure that all errors, overwriting and blank spaces on worksheets are deleted and signed for per SOP (14)9 Good Documentation Practice.
  • Ensure that all HPLC printouts are initialled and dated by the Lab Analyst and the reviewer.
  • Ensure that the necessary QC documentation is maintained in line with current Good Laboratory Practice (cGLP).
  • Ensure that information is completed on the Trending spreadsheet for API, FP and RO water
  • Ensure analyses are conducted timeously according to prescribed methods and plan, with priority given to backorder and essential products.
  • Ensure that the weekly Laboratory Schedule is updated twice a week.
  • Communicate any delays in testing to the relevant stakeholders within 1 day of identifying the delay.
  • Ensure that products are tested within their agreed timelines as per the Laboratory Schedule.
  • Ensure analytical methods are validated as per the required schedule.
  • Ensure analytical method transfers are planned and completed as per the required schedule
  • Ensure laboratory productivity and efficiency to meet business requirements.
  • Compile, maintain and update the Products in Q sheet.
  • Ensure that reagents, reference standards and other consumables are ordered at least 1 month before expiration or consumption to avoid delays in release.
  • Ensure that POs and Tax Invoices are submitted for payment
  • Maintain high standards of cGLP at all times.
  • Conduct method development as required.
  • Ensure out of specification reports are initiated immediately when an OOS is identified and investigated.
  • All OOSs must be immediately communicated to the relevant stakeholders.
  • Ensure that there is an annual inhouse Lab Plan in place for the following year by the end of Q3 of each current year.
  • Perform analysis where an analyst is not available or as dictated by the workload.
  • Any other requests as deemed reasonable by your Manager

Documentation Management

  • Ensure that analytical methods are current and aligned to the dossier.

  • Ensure that the filing system is in place to ensure safe storage and easy retrieval of documents related to analytical processes.

  • Ensure that Laboratory Analysts compile all Laboratory Reports as the prescribed SOP.
  • Ensure that Laboratory Analysts file all Laboratory Reports and raw data after completion of each analysis.
  • Ensure both computer generated and hard copy documentation are filed accurately according to cGLP and Good Documentation requirements
  • Ensure that all computer generated documents are backed up and easily retrievable.
  • Ensure that all Laboratory Reports and raw data are archived annually.
  • Draw up certificates of analysis (lab reports) as required.

Compliance

  • Ensures cGLP, Health & Safety and housekeeping codes are enforced according to appropriate procedures.
  • Ensure that Standard Operating Procedures are in place and up to date and adhered to for all critical activities as prescribed by the guidelines.
  • Ensure no critical findings during external audits by external parties.
  • Ensure closure of 90% of current self-inspection audit findings within a 12 month period.
  • Participate in investigations relating to product quality complaints, OOS, Root Cause Analysis and similar which affect the QA department.
  • Ensure staff are trained on cGLP and SOPs as required.
  • Compile, review and update of SOPs related to your function. Ensure that these SOPs are updated within the review date.
  • Complete training of personnel for SOPs where you are the initiator/ trainer.
  • Ensure that all corrective and preventative actions, deviations and change controls are closed within the agreed timeline.
  • Download and review of the temperature monitoring data for the laboratory and reference standard fridge on a weekly basis.
  • Report any temperature excursions to the Quality Manager immediately.
  • Submission of the temperature monitoring data to the Quality Manager on a monthly basis for review and approval.

Asset Management and Housekeeping

  • Adhere to the NIP process when procuring new equipment, instruments or NIP related items.
  • Ensure equipment is maintained and calibrated and qualified as per predetermined plan and is in good working order.
  • Motivate for new/replacement equipment and infrastructure.
  • Deploy equipment and related resources to maximize output.
  • Ensure that Laboratory equipment efficiency targets are met.
  • Ensure that housekeeping is completed as per the prescribed SOP.
  • Ensure that safety standards are maintained.
  • Ensure adherence to calibration and preventative maintenance schedule.
  • Ensure laboratory waste is disposed of in an environmentally responsible manner.

Reporting

  • Preparation of a monthly report on the laboratory's activities including but not limited to output, capacity, compliance, human resource and specific projects in progress within the department.
  • Submission of report to Quality Manager 1 working day before the meeting.

Budget Management

  • Operate within approved OPEX/CAPEX budgets.
  • Review departmental expenses monthly and plan accordingly to ensure compliance to set budget.

Requirements

  • National Diploma in Analytical Chemistry
  • BSc Chemistry or B Tech Chemistry equivalent qualification (NQF 7) – preferred
  • Supervisory/ team leader experience
  • 5 years Pharmaceutical Laboratory experience with team leadership and cGxP compliance experience (minimum 5+ years Pharmaceutical laboratory experience with at least 2 years supervisory and cGxP compliance experience

Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.

Joining Virbac means joining dynamic teams ambitious for success.

Add Your Talent to Ours

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Welding Quality Control Inspector

Centurion, Gauteng R240000 - R480000 Y Cadcon (Pty) Ltd

Posted today

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Job Description

Cadcon (Pty) Ltd is a Steel Construction company based in Lyttelton, Pretoria.

We are looking for an experienced Welding Quality Control Inspector to monitor, inspect and document the fabrication process, ensuring all projects are carried out and completed as per client specifications and in accordance to the company's Quality/HSE Management System.

Applicants require the below credentials:

  • Computer Literate (Competent with Microsoft Word, Excel & Outlook)
  • Minimum 3 years experience in the Steel Construction & Fabrication Industry
  • Registered at SAIW as Level 1 or Level 2 Inspector
  • Knowledge of Welding Processes / Procedures & Methods
  • Ability to Read and Interpret Drawings
  • Knowledge of SANS2001-CS1_2017 _ Structural Steel Fabrication Standard
  • Knowledge of AWS D1.1 _ Welding Standard
  • Knowledge of ISO 3834 _ Welding Quality Standard
  • Knowledge of ISO 9001:2015 _ Quality Management Standard
  • Knowledge of Occupational Health & Safety Act

Personal Requirements:

  • Own Transport Essential
  • Valid Driver's License
  • Physically Healthy

Job Types: Full-time, Temp to Permanent

Contract Length: 3-6 months (Probation)

Salary: Negotiable

Please send your full CV and relevant Certificates to

Job Type: Full-time

Pay: From R10,00 per hour

Work Location: In person

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Administrator: Quality Control 37C

Centurion, Gauteng R900000 - R1200000 Y Momentum Corporate

Posted today

Job Viewed

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Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the role is to bring about high-quality service by overseeing the quality of operational team's output and client interactions within an agreed SLA and to ensure exceptional service processing and effective execution of operational functions.

Requirements

Experience and Qualifications

  • Matric or equivalent

  • Minimum of 2 years of experience in employee benefits

  • Experience in Section 37C

  • Quality Checking experience in Section 37C will be an advantage

Duties & Responsibilities

The incumbent will be co-responsible for the following:

INTERNAL PROCESS

  • Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.

  • Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on upskilling and development to the operational management team.

  • Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.

  • In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.

  • Contribute and ensure compliance to relevant legislation and risk mitigation strategies.

  • Deliver on service level agreements to ensure that the overall client expectations are managed.

  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.

  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

  • Adopt a performance culture that exceeds service delivery expectations maintaining high quality output within service level agreement.

  • Adopt a culture of accountability for personal, regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.

  • Understand impact of quality effort to overall client experience.

  • Take full accountability for personal management of own service standard delivery.

  • Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.

  • Exceed client expectation by adopting a cross regional team culture.

  • Positively influence and participate in change initiatives.

  • Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.

  • Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development.

  • Manage financial and other company resources under your control with due respect.

  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

  • Check and verify all operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.

  • Adopt a culture of excellence ensuring zero defects / errors in overall client experience from

  • Momentum Corporate operational teams.

  • Attend to Trustee meetings and assist with all required.

Competencies

  • Customer orientation.

  • Accountability.

  • Adaptability.

  • Attention to detail.

  • Communication skills.

  • Planning and organising.

  • Teamwork.

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SSD Quality Control Specialist

Centurion, Gauteng R90000 - R120000 Y Momentum

Posted today

Job Viewed

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Job Description

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
The purpose of the role is to monitor and evaluate the quality of new business sales and service across all the Sales, Service and Distribution (SSD) channels to ensure the relevant standards are met and maintained in line with the agreed processes and procedures. To document quality issues and performance measures for managers and relevant stakeholders to review. To provide information to assist in the feedback and formal education processes of individuals that may deviate from the acceptable processes and procedures.

Requirements

  • Grade 12 or equivalent qualification
  • Relevant Diploma
  • Relevant process, system, and legislation training
  • 2-3 Years' relevant experience (essential)
  • Insurance industry experience (desirable)
  • Experience in client services or quality assurance (desirable

Duties & Responsibilities
INTERNAL PROCESS

  • Provides first line assurance on the adequacy and effectiveness of the operational processes and procedures.
  • Assesses the quality of data captured on business systems against quality standards to ensure accuracy of the data.
  • Identify process or system improvements required, any trends which could highlight possible gaps, or training requirements.
  • Provide feedback to line manager and suggestions for coaching to team members to achieve desired quality levels.

CLIENT

  • Provide authoritative, expertise and advice to internal stakeholders.
  • Build and maintain relationships with internal and external stakeholders.
  • Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

  • Develop and maintain productive and collaborative working relationships with peers, clients, and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.
  • Effectively manage time and ensure optimal productivity.
  • Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

  • Identify solutions to enhance cost effectiveness and increase operational effieciency.

Competencies

  • Business knowledge
  • Knowledge of relevant products, processes, systems, and applicable legislation
  • Knowledge of relevant legislation that is applicable to the business
  • Knowledge of the legislative impact on the insurance industry
  • Attention to
  • Planning and organizing skills
  • Assertiveness
  • Reporting skills
  • Excel skills
  • Examining Information
  • Providing Insights
  • Following Procedures
  • Documenting Facts
  • Team Working
  • Upholding Standards
  • Interpreting Data
  • Checking Things
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SSD Quality Control Specialist

Centurion, Gauteng R100000 - R150000 Y Momentum Insure

Posted today

Job Viewed

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Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the role is to monitor and evaluate the quality of new business sales and service across all the Sales, Service and Distribution (SSD) channels to ensure the relevant standards are met and maintained in line with the agreed processes and procedures. To document quality issues and performance measures for managers and relevant stakeholders to review. To provide information to assist in the feedback and formal education processes of individuals that may deviate from the acceptable processes and procedures.

Requirements

  • Grade 12 or equivalent qualification

  • Relevant Diploma

  • Relevant process, system, and legislation training

  • 2-3 Years' relevant experience (essential)

  • Insurance industry experience (desirable)

  • Experience in client services or quality assurance (desirable

Duties & Responsibilities

INTERNAL PROCESS

  • Provides first line assurance on the adequacy and effectiveness of the operational processes and procedures.

  • Assesses the quality of data captured on business systems against quality standards to ensure accuracy of the data.

  • Identify process or system improvements required, any trends which could highlight possible gaps, or training requirements.

  • Provide feedback to line manager and suggestions for coaching to team members to achieve desired quality levels.

CLIENT

  • Provide authoritative, expertise and advice to internal stakeholders.

  • Build and maintain relationships with internal and external stakeholders.

  • Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.

  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

  • Develop and maintain productive and collaborative working relationships with peers, clients, and stakeholders.

  • Positively influence and participate in change initiatives.

  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.

  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.

  • Take ownership for driving career development.

  • Effectively manage time and ensure optimal productivity.

  • Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

  • Identify solutions to enhance cost effectiveness and increase operational effieciency.

Competencies

  • Business knowledge

  • Knowledge of relevant products, processes, systems, and applicable legislation

  • Knowledge of relevant legislation that is applicable to the business

  • Knowledge of the legislative impact on the insurance industry

  • Attention to

  • Planning and organizing skills

  • Assertiveness

  • Reporting skills

  • Excel skills

  • Examining Information

  • Providing Insights

  • Following Procedures

  • Documenting Facts

  • Team Working

  • Upholding Standards

  • Interpreting Data

  • Checking Things

This advertiser has chosen not to accept applicants from your region.

SSD Quality Control Specialist (6 months FTC) MMH250930-5

Centurion, Gauteng R450000 - R600000 Y Momentum

Posted today

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Job Description

Role Purpose

The purpose of the role is to monitor and evaluate the quality of new business sales and service across all the Sales, Service and Distribution (SSD) channels to ensure the relevant standards are met and maintained in line with the agreed processes and procedures. To document quality issues and performance measures for managers and relevant stakeholders to review. To provide information to assist in the feedback and formal education processes of individuals that may deviate from the acceptable processes and procedures.

Requirements

  • Grade 12 or equivalent qualification
  • Relevant Diploma
  • Relevant process, system, and legislation training
  • 2-3 Years' relevant experience (essential)
  • Insurance industry experience (desirable)
  • Experience in client services or quality assurance (desirable

Duties and Responsibilities

INTERNAL PROCESS

  • Provides first line assurance on the adequacy and effectiveness of the operational processes and procedures.
  • Assesses the quality of data captured on business systems against quality standards to ensure accuracy of the data.
  • Identify process or system improvements required, any trends which could highlight possible gaps, or training requirements.
  • Provide feedback to line manager and suggestions for coaching to team members to achieve desired quality levels.

CLIENT

  • Provide authoritative, expertise and advice to internal stakeholders.
  • Build and maintain relationships with internal and external stakeholders.
  • Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

  • Develop and maintain productive and collaborative working relationships with peers, clients, and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.
  • Effectively manage time and ensure optimal productivity.
  • Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

  • Identify solutions to enhance cost effectiveness and increase operational effieciency.

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This advertiser has chosen not to accept applicants from your region.
 

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