84 Floor Staff jobs in South Africa

• Participate in community public relations for the restaurant and the hotel.
• Recruit, train, and supervise restaurant staff.
• Create and maintain staff schedules, ensuring adequate coverage during peak hours.
• Good knowledge and use of software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
• Address customer concerns or complaints promptly and professionally.
• Monitor and maintain service standards to exceed customer expectations.
• Properly execute end of night revenue closeouts including all reports.
• Requisition supplies to have an adequate supply on hand for the following shifts.
• On occasion, participate in inventory procedures.
• Open and close shifts in accordance with instructions.
• Manage associate relations during each shift, addressing issues such as call-offs, tardiness, and last-minute daily challenges by finding effective solutions.
• Ensure all employees are following the correct break procedure.
• Monitor inventory levels, place orders, and manage stock rotation.
• Collaborate with the kitchen team to maintain food quality and safety standards.
• Guarantee adherence to health and safety regulations and sanitation standards.
• Conduct regular inspections to maintain a clean and safe environment.
• In emergencies, perform in the capacity of any position supervised.
• Perform other duties and responsibilities as assigned or required.

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Excellent leadership and interpersonal skills.
• Strong understanding of restaurant operations, including front-of-house and back-of-house procedures.
• Knowledge of health and safety regulations and food safety standards.
• Exceptional customer service skills and a commitment to guest satisfaction.
• Flexibility to work evenings, weekends, and holidays as needed.
• Thorough knowledge of restaurant operations and preparation techniques.
• Knowledge of beverage operations and wines.
• Good proficiency in mathematics to analyze and monitor inventory, controls, revenue generation within the hotel.
• Ability to communicate in English, both orally and in writing, with guests and employees.
• Dealing with certain individuals may demand considerable patience, tact, and diplomacy to alleviate anger, gather precise information, and address issues effectively.
• Ability to handle and resolve guest complains.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Proficiency in utilizing a moderately complex computer system to access and input information accurately.
• Interpersonal skills to provide overall guest satisfaction.
• Matric (Grade 12) qualification.
• A Certificate or Diploma in Hospitality Management will be advantageous.
• Minimum of 2 years experience in a 5-star hotel or luxury hospitality environment.
• Own reliable transport will be beneficial.

Junior Restaurant Floor Manager | Restaurant | Hazyview

Kendrick Recruitment is currently seeking a motivated and enthusiastic Junior Restaurant Floor Manager to join a well-established restaurant in Hazyview. This role is ideal for an individual looking to grow their career in hospitality management within a dynamic and guest-focused environment.

Key Responsibilities:

Oversee the smooth running of the restaurant floor during service hours

Ensure excellent customer service standards are consistently delivered

Supervise and support front-of-house staff, providing guidance and training where needed

Handle guest queries and resolve issues promptly and professionally

Maintain a clean, organised, and welcoming environment for guests

Assist with stock control, ordering, and monitoring of supplies

Uphold health, safety, and hygiene standards at all times

Requirements:

Previous experience in a restaurant supervisory or floor management role (advantageous)

Strong leadership, interpersonal, and communication skills

Ability to work effectively under pressure in a fast-paced environment

Attention to detail and commitment to maintaining high standards

Flexibility and willingness to work night shifts (mandatory requirement)

Passion for hospitality and guest satisfaction

Package Offered:

Salary: R6,500 – R8,000 per month (negotiable, dependent on experience)

This position provides an excellent opportunity for a dedicated hospitality professional to further develop their management skills while contributing to the success of a busy restaurant in Hazyview.

We are looking to appoint a Floor Planner to work within the Space Planning team. This role will be based at Clicks Head Office in Cape Town and report to the Floor Space Analyst.

Job purpose:

To merchandise floor plans and compile equipment requirements for proposed new and revamp stores and space change proposals on existing stores, allocating the appropriate categories and space in accordance with their clientele profile, anticipated performance and within the prescribed templates and flow parameters.

Job objectives:

1. To apply a macro merchandise proposal to proposed new and revamp stores.
2. To facilitate the compilation of equipment and aisle sign requirements for proposed new and revamp stores.
3. To interpret and validate an understanding of whom the dominant clientele in each proposed store is likely to be.
4. To assist in the on-going process of reallocating space on store plans in existing stores to facilitate the implementation of strategic changes.
5. To interpret each stores performance per category, making informed space allocation decisions to apply the ideal space and maximize profitability.
6. To apply the correct flow and adjacencies on each store plan to support a prescribed Chain Store image and strategic navigation plan.
7. To record space allocated on each store plan for reference, planning and communication.
8. To communicate store plan proposals to all required stakeholders.
9. To allocate the actual assortment onto the floor plan.

Job Knowledge:

• Essential: Sound knowledge and understanding of consumer shopping habits; competitor activity and market players in the Health and Beauty retail sector; consumer demographics and retail merchandising.
• Desirable: General understanding of category adjacencies within the Health, Wellness and Beauty sectors.

Job Related Skills:

• Essential: MS Office applications especially Excel (intermediate).
• Desirable: Basic Blue Yonder CatMan Floor Planning application as well as CAD computer skills, Space Planning software experience, puzzle building ability, conceptual and spatial understanding and application, the ability to plan to physical translation visualization and good written and verbal communication skills.

Job Experience:

• 2-3 years’ experience for store operations management or shop floor merchandise planning (essential).
• Basic store design using CAD and Blue Yonder CatMan (desirable).
• Visual merchandising or space planning.
• Client marketing experience with an FMCG supplier.

Education:

• Desirable: An appropriate retail tertiary diploma or degree.

We are looking to appoint a Floor Planner to work within the Space Planning team. This role will be based at Clicks Head Office in Cape Town and report to the Floor Space Analyst.

Job purpose:

To merchandise floor plans and compile equipment requirements for proposed new and revamp stores and space change proposals on existing stores, allocating the appropriate categories and space in accordance with their clientele profile, anticipated performance and within the prescribed templates and flow parameters.

Job objectives:

1. To apply a macro merchandise proposal to proposed new and revamp stores.
2. To facilitate the compilation of equipment and aisle sign requirements for proposed new and revamp stores.
3. To interpret and validate an understanding of whom the dominant clientele in each proposed store is likely to be.
4. To assist in the on-going process of reallocating space on store plans in existing stores to facilitate the implementation of strategic changes.
5. To interpret each store's performance per category, making informed space allocation decisions to apply the ideal space and maximize profitability.
6. To apply the correct flow and adjacencies on each store plan to support a prescribed Chain Store image and strategic navigation plan.
7. To record space allocated on each store plan for reference, planning and communication.
8. To communicate store plan proposals to all required stakeholders.
9. To allocate the actual assortment onto the floor plan.

Job Knowledge:

• Essential: Sound knowledge and understanding of consumer shopping habits; competitor activity and market players in the Health and Beauty retail sector; consumer demographics and retail merchandising.
• Desirable: General understanding of category adjacencies within the Health, Wellness and Beauty sectors.

Job Related Skills:

• Essential: MS Office applications especially Excel (intermediate).
• Desirable: Basic Blue Yonder CatMan Floor Planning application as well as CAD computer skills, Space Planning software experience, puzzle building ability, conceptual and spatial understanding and application, the ability to plan to physical translation visualization and good written and verbal communication skills.

Job Experience:

• 2-3 years’ experience for store operations management or shop floor merchandise planning (essential).
• Basic store design using CAD and Blue Yonder CatMan (desirable).
• Visual merchandising or space planning.
• Client marketing experience with an FMCG supplier.

Education:

• Desirable: An appropriate retail tertiary diploma or degree.

Creates an ultimate shopping experience through effective leadership and execution of various Sales and Merchandising functions within the store. To maximise sales growth by understanding the relevant target market and steering associates to drive a customer centric environment. To increase profitability through the effective management and control of the stock life cycle in all spheres of the business.

FUNCTIONS / RESPONSIBILITIES:

Customer Experience

• To demonstrate and ensure all associates project a positive attitude to customers by serving customers promptly, efficiently and in a courteous manner (Greet, Thank, Help).
• To resolve customer queries promptly by either providing relevant information or escalating the query.
• To ensure associates build a relationship with and delivers service to customers with a specific focus on fulfilling customer needs.
• To embrace and enforce the “sunset rule” today’s work today.
• To ensure optimum service levels in areas of responsibility i.e. scheduling according to peaks and valleys.
• To ensure that teams understand and execute the customer experience initiatives as per company requirement.
• To develop and implement the action plans for customer experience reports.
• To ensure that all associates are attired as per company standards.
• To ensure that all associates demonstrate a competent, efficient and customer orientated image.
• To act in line with the dominant values of the organization i.e. act with integrity, service to our customers, strive for excellence and respect for the individual.

Stock Management

• To ensure that core stock and promotional lines are maintained as per the required standard.
• To ensure that aged /obsolescence stock is actioned by associates as per Company procedure.
• To ensure that all returns and repairs are actioned timeously i.e. quality assurance of returned items (auction/resalable).
• To manage and escalate stock integrity discrepancies to the inventory team.
• To ensure that signage standards are implemented in accordance with the signage manual.
• To ensure that all store displays are updated as per company standards.
• To ensure that visual displays are updated, to incorporate and promote new product launches, locally relevant events, festive and seasonal themes as per creative guidelines.
• To ensure that collaboration is initiated between the distribution and merchandise teams i.e. replenishment of stock from the distribution areas to the sales floor.
• To ensure stock is displayed as per merchandising standards i.e. correct PI labels, bar code and price, SSDMA check on all advertised lines.
• To ensure that the latest version of space planning is implemented and “out of stocks” are updated through gap scanning.
• To monitor the safe handling of display items and merchandise, in order to prevent damages resulting in stock losses.
• To monitor that all damaged stock is removed timeously and taken to Service Centre.
• To ensure optimal staffing levels in all high risk departments.
• To ensure that all associates adhere to high risk policies and procedures.
• To ensure all high risk discrepancies are investigated and escalated timeously.
• To ensure high risk counts and adhoc modular counts are conducted as per the schedule.
• To ensure that all stock loss measures, policies and procedures are implemented and adhered to.
• To plan, organise and control all phases of the stock take process e.g. stock take preparation and recounts.
• To implement, execute and maintain stock take post mortem action plans.

Expenses

• To ensure that Flexi wages and overtime is aligned and within budget.
• To ensure that the write off process with regard to swell allowances are completed on a daily basis.
• To ensure that auction costs are effectively controlled as per company procedure.
• To ensure the effective management of all associates TK records as per company requirements.ie schedules, leave types, clockings and audit trails etc.
• To monitor and track the performance of sales against budgeted turnover.
• To ensure diligent communication of budgets and departmental performance to all associates.
• To identify key trends and initiate a trading culture i.e. competitive shopping.
• To ensure follow-ups on call back requests are conducted timeously.

Leadership

• To continuously enhance existing capabilities and develop new skills.
• To ensure that all associates are regularly trained, in order to achieve the required standard.
• To coach and develop team in order to achieve the required store standards in relevant areas.
• To ensure that the Individual development training pack (IDTP) is completed for his/her team and regular one on one conversations are conducted.
• To ensure associates within his/her control have the required skills and product knowledge to provide excellent levels of customer service.
• To ensure that the performance management process (PIP) is adhered to.
• To ensure all new associates are on boarded as per company requirements.
• To have a thorough understanding of the Industrial Relations Policy in order to carry out disciplinary investigations and hearings.
• To participate in the recruitment and selection process of associates.
• To initiate and facilitate the collaboration between the various teams.
• To achieve a win-win outcome when there are conflicting interests and limited resources.

General

• To ensure that all compliance areas are maintained according to business requirements i.e. OHASA, food and stock loss.
• To ensure the overall maintenance and housekeeping standards are diligently adhered to i.e. company assets, walls, ceiling, air-conditioning, fixtures, stockrooms.
• To acknowledge and action the store operations communication.
• To timeously conduct MBWA in areas of responsibility.
• To proactively align optimal staffing levels in accordance with the load plan schedule.
• To be supportive, flexible and assist, as and when, required to perform duties that do not fall in this position.

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12
• 2–3 year experience preferably in Retail
• Talent Management
• Planning and improvement
• Customer centric
• Use appropriate judgment
• Performance Management
• Agile
• Strategic and Planning skills
• Solution

“Employment Equity Policy Requirements may be applicable”

If you don`t hear from us within 14 days please consider your application unsuccessful.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Sales, and Customer Service
• Industries Retail, Food and Beverage Services, and Wholesale

Get notified about new Floor Manager jobs in Vereeniging, Gauteng, South Africa .

Midvaal Local Municipality, Gauteng, South Africa 3 weeks ago

Midvaal Local Municipality, Gauteng, South Africa 3 weeks ago

Midvaal Local Municipality, Gauteng, South Africa 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job description: We’re growing our team! We’re looking for an experienced Chef de Partie, Floor Manager and Bartender to join our family-run bar restaurant in Worcester. This is a unique chance to be a key part of our team on historic Friar Street. If you’re a talented chef, brilliant manager, or skilled bartender looking to make a difference from day one, we’d love to hear from you. You’ll be instrumental in helping us build and lead our new front-of-house team.

How to apply: To apply, please email your CV to Feel free to share this post with anyone you know who might be a good fit!

Ref: Please quote ‘Pershore Patty Job Board ’ when applying directly.

Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Gugulethu, Mandela Park and Khayelitsha.

Job Purpose:
The purpose of the Floor Supervisor is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level.

Responsibilities:

1. Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important.
2. Handle all customer questions and concerns.
3. Use customer suggestions and complaints to guarantee that the needs of the customers are being met.
4. Ensure staff adheres to required customer service.
5. Meet sales targets and develop and implement strategies to achieve them.
6. Meet gross profit targets and develop and implement strategies to meet GP targets.
7. Maintain expenses within budget.
8. Contain shrinkage within the budget and develop and implement shrinkage controls.
9. Monitor wastage and develop and implement methods to reduce it.
10. Optimize sales m² for each department by setting targets per product category.
11. Evaluate rate of sale per product category and implement recommendations for improvement.
12. Identify ideal stock levels per product category.
13. Determine range per product category.
14. Evaluate ordering record per product category in relation to rate of sale.
15. Evaluate delivery schedules and implement recommendations for improvement on a monthly basis.
16. Conduct spot checks of the products received daily.
17. Assist with category stock counts cyclical schedule and investigate variances.
18. Ensure the best methods for stock rotations and ensure compliance.
19. Evaluate stock levels according to rate of sale.

Skills Required:

1. Honest and trustworthy.
2. Customer service oriented with a willingness to deal with people every day.
3. Ability to create a teamwork environment.
4. Attention to detail throughout the store.
5. Ability to identify and solve problems.
6. Take initiative.
7. Communication skills to train staff members and communicate problem areas.
8. Accurate with figures.
9. Commitment to perishable and quality.
10. Good people management skills.
11. Ability to delegate effectively.
12. Ability to operate independently and as part of a team.
13. Good administration skills.

Qualification and Requirements:

1. Grade 12.
2. 2 years managerial experience.

Salary: Market related

Working hours: Monday to Sunday, Rotational shifts.

Application Process: Should you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number L8RW3WWV in the subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd does not hold applicants accountable for any application fee.

CV Retention: Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

• Grade 12 (Matric) required
• Diploma/Degree in Mechanical Engineering, Industrial Engineering, Production Management, or related field (advantageous)
• Minimum 5 years experience in a supervisory/management role in a manufacturing or engineering environment
• Strong knowledge of production processes, engineering practices, and safety standards
• Experience with CNC machines, fabrication, or mechanical assembly will be an advantage