2 First Responder jobs in South Africa
Security and Emergency Services Communications Officer
Posted 1 day ago
Job Viewed
Job Description
- Upkeep of SES Stakeholder (internal emergency teams/structures, saps, fire department, hospitals) information on the applicable platforms/domains (Outlook, SMS, WhatsApp)
- Update and revise all control room and communication documents, systems, processes and templates (SDS’s, contact information, checklists, posting sheets, site maps, operating procedures)
- Maintain the relevance and functionality of all audio, video, communication and notification systems (alarms, CCTV, SMS, radio GPS) contacting the relevant parties in time to do repairs when the systems are off
- Comprehensive and accurate recording of all audio, video, communication and notification information (sending out the correct information on the SMS system, telephone information to be correct and the information recorded in the OB to always be clear professional)
- Timely initiation of the appropriate notification and response protocols (When to send what and how, not to confuse the reader or supply information not needed to act)
Emergency Medical Services (EMS) Controller - EST Working Hours (Remote)
Posted 18 days ago
Job Viewed
Job Description
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STA Personnel Solutions in South Africa is a global BPO call center company partnering with a private medical transportation company specializing in behavioral health transport in the United States.
We are seeking a fast-paced, detail-oriented Emergency Medical Services (EMS) Controller to join our high-performance team. This role is not a traditional dispatcher role—you won't be taking calls. Instead, you will focus on bidding for ambulance runs in real time and coordinating with crews to ensure each job is completed efficiently. Think of it as EMS meets air traffic control—every second counts.
PLEASE NOTE:- Working Hours: EST hours, Monday - Friday
- Work Environment: Remote role for South African citizens only
- Internet Requirements: Fixed fiber line with minimum 25 Mbps upload/download speed and wired Ethernet connection
- Power Backup: Reliable power backup required to handle load shedding and outages
- Prior experience in EMS dispatch, operations coordination, or logistics (preferred)
- Exceptional speed, attention to detail, and ability to perform under pressure
- Strong computer navigation skills, including MS Office and Outlook
- Organized and resilient—able to stay calm and focused in a fast-paced environment
- Communication skills are less critical than precision, reaction time, and follow-through
- Monitor and bid on live ambulance runs within 5 seconds to maximize dispatches
- Calculate ETA and crew availability in real time
- Coordinate with EMS crews to ensure successful execution of runs
- Maintain detailed records of bids and calls
If you are not contacted within 14 working days, please consider your application unsuccessful.
Additional Details:- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industries: IT Services and IT Consulting
Referrals can double your chances of interview success with ISTA Solutions.
Apply now or set job alerts for "Services Controller" roles.Locations recently posted: Bryanston, Gauteng; City of Cape Town, Western Cape, South Africa
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