33 First National Bank jobs in Cape Town

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric

Respond to customer questions regarding products, services, order status, and account information via email, or chat.

Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

Identify opportunities to recommend additional or alternative products that may suit the customers needs.

Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a base salary of **R ** and a **guaranteed campaign allowance of R1000.**
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have a minimum of 12 months International BPO Call Centre experience **(Essential)**
+ Experience in travel, e-commerce, retail and fintech (Advantageous)
+ Passed Grade 12
+ Ability to work shifts in a 24-hour environment
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R ** and a guaranteed campaign allowance of **R1000.**
+ Up to **R3000 incentive** based on performance
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Group life cover
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role:**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative media campaign with a base salary of **R8500.**
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have at least 6 months of experience working in an international BPO contact centre customer service environment (essential)
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8500**
+ **Performance incentives**
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for the main member / Medical Insurance for the employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative Health Care campaign with a base salary of **R8000 plus a campaign specific allowance of R1000.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ **Have at least 8 months experience working in an international BPO contact center customer service environment (essential)**
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8000**
+ **Campaign allowance of R1000**
+ Performance incentives
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
**It will be a plus if you:**
+ Have knowledge of the Health Care industry
+ Worked in environment with patient care
To Get Started click on the assessment link and complete the online chat assessment to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
To provide a support service to Financial Advisers and customers, delivering an industry-leading level of customer service and continuously finding ways to help our Financial Advisers, Customers and our clients to achieve their strategy and objectives. Providing support to your team leader and wider leadership team to understand, deliver against, and lead the team to improve the customer journey. with a base salary of **R7526**
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you:**
+ **Minimum of Grade 12 / Matric**
+ **12 Months international Call Centre OR, 6 Months Financial/Banking OR, 24Months Local experience in call centre Customer service**
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Base Salary of R7526**
+ Medical aid for the main member / medical insurance for the employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role:**
**Key Contribution Areas:**
+ Take ownership of the work that you are trained in, within Group Customer Service. Able to assist colleagues, customers and advisers
+ Working as part of the Operational teams, putting the customers at the heart of everything we do
+ Demonstrate an awareness of the team measures and support how these are used to understand the customer journey
+ Identify opportunities for further training and development
+ Attend and contribute to team huddles. Discuss our customer requests and any challenges which would stop us from meeting our customer expectations.
+ Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service
+ Constantly seek additional knowledge to help you provide support to advisers, clients and colleagues, anticipating their needs and finding solutions to any challenges that arise
+ Learn from feedback received on how to improve our service and collaborate with colleagues to meet collective business goals
+ Identify ways in which we can continue to improve the way we do things
+ All transactions and enquiries required for the customer are processed accurately and promptly within agreed timescales
**Skills Required:**
+ You will demonstrate a strong understanding of the following areas:
+ Competent in a broad range of processes
+ Basic complaint handling, such as first points of contact and appropriate logging of complaints
+ Competent risk event handling and logging where appropriate - An understanding of the Quality Checking process
+ Active and positive contributions to huddles and meetings
+ Identifies and drives self-development opportunities - Good levels of communication skills with our customers
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ **2 years customer service experience, call centre AND / OR 6 months Utilities experience**
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly **basic salary of R7524**
+ Fantastic Employee Assistance Programme (EAP)
+ The company covers medical aid for the main member
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Salary: R16,500 + Benefits

Cape Town, Western Cape location

Work with a quality wholesale bakery ingredients supplier

Be part of the exciting FMCG industry



About the role:

Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.



Essential Requirements:

2 years of experience in FMCG Customer Service (Food Industry Required)

Minimum 2 years of experience in the Food Industry (FMCG)

Excellent PC skills - ability to adapt to new and existing internal CRM tools

Systems knowledge (Pastel)

Good command of the English Language

Excellent verbal and written communication skills

Professional telephonic etiquette

Ability to work in a fast-paced, high-pressure environment

Initiative and strong follow-through skills

Team player mentality

Hardworking, organized, and excellent work ethic



Perfect for:

Customer-focused professional with FMCG background

Someone who thrives in a dynamic food industry environment

Detail-oriented individual with strong communication skills

Team player who excels under pressure



Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!



Ready to serve excellence?