91 Fine Dining Server jobs in South Africa
Food & Beverage Service Ambassador
Posted today
Job Viewed
Job Description
Asara Wine Estate and Hotel situated in Stellenbosch has the above position available.
Our ideal candidate is experienced in 5-Star Service Ambassador, well-presented, well-spoken, and very detail-orientated. He or she can work in a structured and organized way and with a hands-on approach in a calm, focused manner. Own Transport essential.
DUTIES will include (but not be limited to):
1. Guest Service (Attract, Retain and Grow)
2. Attention to detail
3. People skills - good communicator, can read body language, open minded
4. Sustainability
5. Passionate about the hospitality industry
6. Wine knowledge & food knowledge
SKILLS
- Excellent communication skills (Verbal and Written)
- Excellent command of English, additional international foreign language advantageous
- Leadership skills
- Experience in hotel software and Microsoft Office
- Detail-orientated & accurate
- Ability to multitask and prioritize.
- Calm under pressure
APPLICATION: Only complete applications will be entertained. To complete please send your CV with a clear photo, a cover letter, your salary expectation & contactable references in order to be considered.
Job Type: Full-time
Pay: R7 000,00 - R10 000,00 per month
Work Location: In person
Food and Beverage Service Expert
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryFood and Beverage & Culinary
LocationProtea Hotel Mahikeng, 80 Nelson Mandela Drive, Mahikeng, South Africa, South Africa, 2745
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Cash/Bank Handling
- Record transaction in MICROS system at time of order.
Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
CANDIDATE PROFILE
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Cash/Bank Handling
- Record transaction in MICROS system at time of order.
Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
CRITICAL TASKS
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Cash/Bank Handling
- Record transaction in MICROS system at time of order.
Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
CRITICAL COMPETENCIES
Interpersonal Skills
- Customer Service Orientation
- Teamwork
- Interpersonal Skills
- Diversity Relations
Communications
- Communication
- Listening
- English Language Proficiency
PREFFERED QUALIFICATIONS
Education High school diploma/G.E.D. equivalent
Related Work Experience At least 1 year of related work experience
Supervisory Experience No supervisory experience is required
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Food and Beverage Service Expert
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryFood and Beverage & Culinary
LocationProtea Hotel O.R. Tambo Airport, Corner of York & Gladiator Streets, Rhodesfield, Johannesburg, South Africa, South Africa, 1619
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.
CRITICAL TASKS
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
General Food and Beverage Services
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
- Coordinates with the respective kitchens to ensure guests' orders are delivered.
Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Cash/Bank Handling
- Record transaction in MICROS or similar system at time of order.
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
In-Room Dining/Room Service
- Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
- Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
- Notify guests and management of delays in service delivery.
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash.
- Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Food & Beverage Manager
Posted 4 days ago
Job Viewed
Job Description
Candidate requirements:
- Diploma in Hospitality or Lodge Management
- 35 years in a 5-star boutique lodge or Big 5 reserve
- Culinary experience (advantageous)
- Menu development and food styling experience
- Strong food and beverage stock control background
- Hospitality and service training experience
- Solid kitchen hygiene and health knowledge
- Extensive purchasing experience
- Familiarity with current food trends
- Valid Drivers License and own vehicle
- Strong leadership and mentoring abilities
- Excellent communication and interpersonal skills
- Energetic, proactive, and detail-oriented
- Creative thinker with a passion for food, wine, and guest delight
- Oversee kitchen operations
- Collaborate on menu development and food philosophy
- Manage food cost per guest and stock control systems
- Staff training, development, and discipline
- Manage leave cycles and ESS system
- Foster morale, hygiene, and appearance standards
- Build a learning culture and recognize performance
- Ensure team alignment with guest-focused service
- Negotiable monthly salary based on experience and qualifications
- Live-in accommodation with meals provided while on duty
- Pension fund contribution
- Work cycle: 21 days on, 7 days off
- Annual leave: 15 days
Food & Beverage Supervisor
Posted 5 days ago
Job Viewed
Job Description
A well known company in the international hospitality sector is seeking for Food & Beverage Supervisor based in Cape Town.
Main Purpose of the Job:
The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Duties and responsibilities include:
Operations Management
- Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customers journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation
- Monitor the operation to ensure that it is secure and meets all regulatory requirements
- Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
- Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience
- Compile plans and manage the execution of any new projects and offerings across the operation
- Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
- Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
- Oversees staff appearance and front of house appearance/ functioning of equipment and systems
- Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc)
- Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution
- Ensure the collateral in public areas is professionally presented
- Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
- Complete shift report
Operational Product Offering
- Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
- Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers
- Monitor products, service offerings and displays across the operation to ensure standards aligned with the "Sun" brand
- Monitor customer service feedback with regards quality and service across the operation
- Measure success and return on investment of products and services and identify issues and challenges when not achieved
Compliance Management
- Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
- Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
- Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards
- Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
- Maintains records on licencing entitlements and compliance management
- Monitor audit results for service providers and retail tenants
- Monitor the storage of stock and operating equipment and processes
- Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
Customer Experience Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge (including promotion information, functions, facilities, etc)
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
- Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.
Tenant & Service Provider Management
- Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing
- Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
- Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements
- Monitor and manage the performance of tenants in line with contractual deliverables
- Communicate on a regular basis and maintain the relationships with tenants and service providers
- Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties
- Assist with resolving obstacles that may need to be addressed to achieve results
- Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.
Stakeholder Relationship Management
- Provides relevant guidance and support to operational teams and stakeholders
- Maintain relationships with service providers and retail tenants currently in partnership with Sun
- Informs department / staff of information required to perform the duties and relevant operation effectively
- Communicates departments objectives, standards and operating procedures to internal and external service providers as per SLA
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation
Education, experience and competencies required:
- Matric
- 3-Year Hotel School Diploma or equivalent
- Minimum of 5 years experience with 3 years supervisory / management experience in the hospitality / retail industry
- Previous experience in duty management is an advantage
- Must be able to work shifts in line with operational requirements (including weekends and public holidays)
Core behavioural competencies
- Analytical skills
- Attention to detail
- Working with information (agreements, laws, regulations, statistics)
- Reviewing / evaluating information and data
- Decision-making
- Planning
- Influencing & Advising skills
- Emotional resilience
- Customer centric
- Networking and relationship building
- Innovation & continuous Improvement
Technical competencies
- Corporate & industry knowledge
- Quality Assurance
- Retail brands and offerings
- F&B Product knowledge & standards
- Labour & risk legislation
- English written and verbal communication skills
- Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
- Business Acumen
- Financial Acumen
- Report writing
- Contract management
- Knowledge and application of legislation relating to Safety, Health and the environment
To Apply:
Food & Beverage Manager
Posted 25 days ago
Job Viewed
Job Description
Kitchen (Pan African Cuisine) preparation and maintenance of standards:
Work closely with the Lodge Manager and Head Chef when it comes to the development of new dishes and menus to ensure that it is in accordance with the lodges food philosophy.
Ensure all meals are checked and preparation lists / recipes are followed.
Control the usage of food supplies.
Continually strive to produce creative, world class cuisine.
4-day menu set according to food styling guide and recipes.
Aware of special diet requirements and tailor-made guests food experience.
Left-over food management
Staff food preparation and management
Inspire your chefs brigade to new levels of creativity.
Pre-order for special events and holidays.
Food Stock Control:
Maintain the food cost per guest (rand value) monthly in line with budget allocations
Maintain the food cost system and do necessary adjustments to stock sheets according to seasonal price variations.
Do stock take of all food on the last day of each month.
Control budget lines and hand in weekly invoice with correct budget line allocation codes.
Issue the correct amount of food for the guest count at the beginning of the day / portion control.
Ensure that stores are controlled and cleaned.
Responsible & assist the Head Chef with the daily and weekly food orders (storerooms, fridges, deep freezers)
Have knowledge of products, suppliers, prices and current stock.
Negotiate the best price for the best quality.
New suppliers to be sourced researched and visited.
Guests Delight Service:
Ensure the smooth and efficient running of the dining room and boma during service times each day
Understanding personal guests needs through interaction
Building relationships with new and repeat guests.
Promote and instil an ethic of guests care and guests interaction
Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern
Beverage Control:
Overseeing the running of the stock control division
Implementing and maintaining a daily stock management & control system.
Ensure adequate stock levels.
Daily administrative functions, stock takes and reconciliation of sales
Assisting with the purchasing for beverage stock
Receiving of beverage ordered and checking of expiring dates
Stock issues to bars and departments
Storeroom / cellar and fridge control
Weekly administration, invoices and GRVs
Monthly stocktakes and submitting of the information within deadlines
Meet or exceed sales targets
Management of the guest delight service teams:
Inspire, stimulate and lead the team
Develop your teams and individuals
Ensure the right people are in the right positions
Ensure your team is guest focused
Promote and instil a passion for going the extra mile
Develop a learning culture within the team
Recognise great guest feedback and deal with negative guest feedback constructively
Staff training
Manage performance.
Manage the teams leave cycle and annual leave.
Other:
Assisting at Front of House during guests arrivals or departures or lodge site inspections
Requirements:
Grade 12
Diploma in Hospitality or Lodge Management
Minimum 3 5 years Hospitality / Food & Beverage experience in a 5* boutique operation or Big 5 reserve within a similar lodge environment
Professional culinary experience an advantage
Menu development experience
Stock Control Experience in both food and beverage
Hospitality and Service training experience.
Solid knowledge of health and hygiene in the kitchen.
Extensive purchasing experience.
Familiar with latest trends.
Food Fundi that is passionate about food, people and service
Code 8 Drivers License
Food & Beverage Manager
Posted 28 days ago
Job Viewed
Job Description
About the Role
We are seeking an experienced and dynamic Food & Beverage Manager to lead our food and beverage operations within a luxury 4- or 5-star hotel environment. The successful candidate will be responsible for overseeing all F&B outlets—including restaurants, bars, room service, and banqueting—while ensuring exceptional guest experiences, operational excellence, and financial performance.
Key Responsibilities
Lead, motivate, and manage the food and beverage team to deliver consistently high service standards.
Oversee daily operations across all F&B outlets, ensuring smooth service delivery and operational efficiency.
Manage budgets, monitor financial performance, and implement cost-control measures to maximize profitability.
Develop and implement menus in collaboration with the Executive Chef, ensuring innovation, quality, and guest satisfaction.
Maintain and enforce the highest standards of hygiene, health, and safety in compliance with statutory and company requirements.
Monitor stock levels, purchasing, and supplier relationships, ensuring optimal inventory management.
Handle guest queries and complaints professionally, ensuring swift resolution and positive outcomes.
Conduct regular training and development sessions to enhance staff performance, product knowledge, and service delivery.
Analyze guest feedback, sales reports, and industry trends to identify opportunities for improvement and growth.
Ensure compliance with brand standards, operating procedures, and company policies.
Represent the F&B department at management meetings and collaborate with other departments to ensure seamless operations.
Requirements
Minimum 3–5 years’ experience as a Food & Beverage Manager in a 4- or 5-star hotel.
Strong leadership and team management skills with a hands-on, approachable management style.
Deep knowledge of food and beverage operations, including restaurants, bars, banqueting, and events.
Proven ability to manage budgets, control costs, and drive revenue growth.
Excellent communication, interpersonal, and problem-solving skills.
High attention to detail with the ability to multitask in a fast-paced environment.
Flexible to work shifts, weekends, and public holidays.
Proficient in POS systems, stock management tools, and Microsoft Office Suite.
Personal Attributes
Reliable, responsible, and dependable in fulfilling obligations.
Strong attention to detail and commitment to excellence.
Willingness to lead, take charge, and provide direction.
Proactive with the ability to show initiative and take ownership of tasks.
Friendly, service-orientated, and guest-focused.
Strong managerial and leadership skills with the ability to motivate and inspire a team.
Adaptable and willing to work flexible hours as required.
Ready to Join?
If you're ready to take your career to new heights and be part of something truly special, we want to hear from you!
Apply now or send your resume to
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Food & Beverage Waiter
Posted today
Job Viewed
Job Description
The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything
WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined
Description:
The Waiter is responsible food and beverages in the Restaurant, Room Service and, if required, Function areas in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities: front of house and stock.
Minimum Requirements:
- Matric
- Previous Restaurant experience essential
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Ability to work shifts
Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.
Food & Beverage Attendant
Posted today
Job Viewed
Job Description
Company Description
NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels' remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.
Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. NH Hotels & Resorts employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- Creating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation
- Interact with guests, take orders and serve food and beverage in accordance with the standard operating procedures and service sequence in order provide personalized service to create unique memories for each of our guests.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- Check guest satisfaction during service take action to correct any problems
- Promptly respond to guests additional requests
- Upsell and suggestive sell at every opportunity to improve guest spend
- To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
- Prepare mis en Place before service to ensure smooth running of the restaurant
- Display a positive and enthusiastic attitude when dealing with guest
- Respond to the dynamics of the service environment, being proactive and demonstrating some sense of urgency in a fast paced restaurant environment.
- Conduct food presentation and quality checks before delivering food to the guest.
- Punch the all orders on the POS system and make sure to enter the special requirements made by the guest while ordering the food before serving the product to the guest.
- On request, Prepare the itemize bill and ensure that all served items have been billed correctly.
- After receiving payment all cash payment should be processed as per the cashless policy.
- Write guest's food orders and repeat order to guest to confirm.
- Ensure that Buffet and Coffee Station are refilled and presentable at all the times
- Clean and Inspect the restaurant and ensure floors and tables are clean & set up accordingly for time of day.
- Prepare tables for customers including fully sanitizing each table and chair between users
- Conduct daily stock count at opening and closing of shift.
- Ensure all FOH duties are carried out according to daily checklists and report any maintenance issues.
- Ensuring the opening checklist is completed and that the restaurant is prepared for opening
- Ensure the Restaurant is clean and tidy during shift and before completing your shift.
- Check out with your Supervisor before leaving your station or the floor for any reason
- To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
- Follow all safety policies to ensure a safe work area
- Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
- Maintain your station in accordance with standards at all times
- Develop a complete knowledge of menus
- Learn and correctly use the Point of Sale equipment and follow procedures
- To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
- Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
- Check corridors for trays when returning from taking orders (Room Service)
- Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
- Ensure all cleaning down and closing down procedures are completed to the highest standard at the end of evening shift.
- Up skill yourself through completing the mandatory and non-mandatory training courses on a monthly basis achieve 2 credits a month.
- To maintain professional telephone etiquette and a perfect understanding of reservation's policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
- To be a sales ambassador for the hotel, generating and following up on potential sales leads to maximize business for the hotel. This may include F&B upselling, or the promotion of other services offered by the hotel.
- To ensure that guest orders are delivered on time, that tray setups are done accordingly to the order, and that orders are thoroughly checked before being delivered to guestrooms.
- To ensure that tray clearance is done quickly, and that corridors are constantly checked and cleared of empty trays and trolleys.
- Help colleagues with any job assignments, and assist with and perform any other related hotel duty that may be assigned.
- Complete 2 courses a month
- Be environmentally aware and manage waste as per the waste management policy
- Observing customers as they enter the restaurant and ensure they are greeted promptly and properly and in a friendly manner.
- Monitoring and observing guests' dining experience, ensuring guests are satisfied with the beverages and service
- Washing glasses and dishes in the absence of the dishwasher and/or as directed by the manager
- Reporting to work dressed according to NH Hotels & Resorts Grooming Standards
- Giving personal attention, taking personal responsibility, and using teamwork when providing guest service
- Listening, apologizing with empathy, finding a solution, and following through when resolving guest problems
- Assuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests
- Help colleagues with any job assignments, and assist with and perform any other related hotel duty that may be assigned.
- Be environmentally aware and manage waste as per the waste management policy.
Working with Others:
- They always try to anticipate and exceed the needs of customers and colleagues
- They use their own initiative and good judgement to solve problems in a calm and efficient way
- They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
- They act with personal professionalism and integrity at all times
Taking Responsibility:
- They always conduct business honestly and fairly. They keep sensitive information confidential.
- They can prioritise their workload effectively and be organised and structured at work
- They manages their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
- They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
Qualifications
Hospitality Diploma or equavalent
+- 2 years expirience
Additional Information
Please approve
AsstMgr-Food & Beverage
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job Category
Food and Beverage & Culinary
Location
Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Management
Job Summary
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities As Assigned
- Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International.
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