335 Field Support jobs in South Africa

• IT background with CompTIA / A+ / N+ or equivalent qualifications
• 12 years IT experience
• Valid drivers license and own reliable car (petrol allowance provided)
• Strong customer service skills and professional communication
• Ability to work independently and manage time effectively

• Installing, replacing, and maintaining machines at client sites
• Providing on-site technical support and troubleshooting
• Ensuring high-quality customer service at all times
• Following company processes and completing service documentation

• In-house training and support
• Petrol allowance
• Opportunity to grow in a supportive, service-driven environment

Job Title:

In Field Support Consultant (Kwazulu-Natal: Durban)

Position Overview:

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.

Experience:

• At least 1-year VeriClaim experience.
• Previous experience working in a customer-facing department would be an advantage.

Prerequisites:

• Based in Durban (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver’s license.

Essential Job Functions:

• Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
• Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
• Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
• Effective handling of any client complaints regarding the VeriClaim system.
• Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
• Ensure that new practices have been booked for training.
• Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
• Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
• Assisting with system upgrade testing as required.
• Assist the Sales Consultant with VeriClaim demonstrations as needed.
• Maintaining a current working knowledge of all healthcare related issues and regulations.
• Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

• Excellent understanding and working knowledge of all functionalities on VeriClaim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem-solving skills.
• Analytical thinker.
• Competent in Microsoft, Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.

Job Title:

In Field Support Consultant (Gauteng – Pretoria/Johannesburg)

Position Overview:

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Gauteng – Pretoria/Johannesburg). Ensure ultimate customer satisfaction for both internal and external clients.

Experience:

• At least 1-year VeriClaim experience.
• Previous experience working in a customer-facing department would be an advantage.

Prerequisites:

• Based in Gauteng – Pretoria (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver’s license.

Essential Job Functions:

• Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
• Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
• Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
• Effective handling of any client complaints regarding the VeriClaim system.
• Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
• Ensure that new practices have been booked for training.
• Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
• Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
• Assisting with system upgrade testing as required.
• Assist the Sales Consultant with VeriClaim demonstrations as needed.
• Maintaining a current working knowledge of all healthcare related issues and regulations.
• Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

• Excellent understanding and working knowledge of all functionalities on VeriClaim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem-solving skills.
• Analytical thinker.
• Competent in Microsoft, Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.

Job Title:

In Field Support Consultant (Gauteng - Pretoria North/Limpopo)

Position Overview:

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Gauteng - Pretoria North/Limpopo). Ensure ultimate customer satisfaction for both internal and external clients.

Experience:

• At least 1-year VeriClaim experience.
• Previous experience working in a customer-facing department would be an advantage.

Prerequisites:

• Based in Gauteng – Pretoria (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver’s license.

Essential Job Functions:

• Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
• Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
• Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
• Effective handling of any client complaints regarding the VeriClaim system.
• Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
• Ensure that new practices have been booked for training.
• Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
• Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
• Assisting with system upgrade testing as required.
• Assist the Sales Consultant with VeriClaim demonstrations as needed.
• Maintaining a current working knowledge of all healthcare related issues and regulations.
• Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

• Excellent understanding and working knowledge of all functionalities on VeriClaim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem-solving skills.
• Analytical thinker.
• Competent in Microsoft, Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.

Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services.

SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe.

We employ ambitious, motivated people who have a desire to grow personally and professionally, in a short period of time. We have an excellent track record of employee retention, achieved through continually challenging ambitious, motivated and talented people who are willing to skill-up and grow within the business.

Our employees are our biggest asset, and we’re looking for natural problem solvers who can think out of the box and push the boundaries.

Position Description:

SEIDOR Networks is looking for motivated and customer focused First Level Support Engineer to join our dynamic Managed Services team. He/she will be based at a customer site in Sandton, Johannesburg.

As the first point of contact for the customer, he/she will play a critical role in providing timely and effective technical support, ensuring incidents and service requests are logged, investigated and resolved or escalated according to SLAs.

Role Requirements

• 2–3 years of IT support experience, ideally in an MSP or fast-paced helpdesk.

Certification Requirements

• CompTIA A+
• CompTIA Network+ (N+)

Microsoft MS-900 (M365 Fundamentals)

• Advantageous Certifications
• Azure Fundamentals (AZ-900)
• Mimecast Fundamentals Certification

Familiarity with

• Microsoft 365 admin portals
• Active Directory and Group Policy basics
• Remote desktop support tools
• Basic networking concepts
• Network devices (routers, switches)
• DHCP, DNS, and TCP/IP
• Windows Desktop OS
• Basic troubleshooting of network connectivity, Windows and Linux systems, email flow and MTA communication
• Mail security tools like Mimecast and Sophos Central (basic exposure)

Key Responsibilities

• Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams
• Installing and configuring computer systems.
• Creating and administering user accounts.
• Responding to users' IT support requests within agreed SLA’s/turnaround times.
• Meeting with users to diagnose software, networking, or hardware issues.
• Take ownership of reported user issues and see the problem through to resolution.
• Providing technical support on-site.
• Offering solutions that meet the needs of the user/business.
• Repairing hardware malfunctions and software issues.
• Maintaining good user relations.
• Tracking and managing work records.
• Controlling IT stock and ensuring that an asset register is maintained.

Key Attributes

• We are looking for people with key attributes listed below.
• Clear and Confident Communicator
• Ability to explain technical concepts to non-technical users
• Speaks and writes professionally and confidently
• Actively listens to users to accurately diagnose issues
• Empathetic and Customer-Centric
• Puts the customer experience first and demonstrates patience and courtesy
• Handles frustrated or non-technical users with tact and professionalism
• Fast Learner with a Growth Mindset
• Willing to learn on the job and take ownership of skill development
• Shows interest in new technologies, tools, and certifications
• Analytical Thinker and Problem Solver
• Thinks logically and methodically under pressure
• Diagnoses root causes of issues, not just symptoms
• Detail-Oriented and Process-Focused
• Logs tickets accurately and follows support procedures
• Pays attention to documentation and SLA requirements
• Reliable and Time-Conscious
• Manages time well in a fast-paced, ticket-driven environment
• Meets deadlines and prioritizes tasks effectively under pressure
• Team Player
• Works collaboratively with peers and escalates when needed
• Shares knowledge and contributes to team success
• Adaptable and Resilient

• Handles change in technology, workload, and processes without stress
• Bounces back from mistakes and learns from them
• Integrity & Professionalism
• Demonstrates honesty, transparency, and ethical behaviours
• Represents SEIDOR Networks’ values and culture internally and externally
• Builds trust with peers and leadership
• Maintains a calm and composed demeanour in all situations

• Build, install, and configure workstations, servers, networking devices and cloud services
• Troubleshooting hardware, OS, and Software related issues on workstations and servers
• Server management and desktop support (365 Tenant, Admin centre and security admin centre, Active Directory, Domain, Windows server Group policy, SCCM, DNS)
• Troubleshooted firewalls and managed switches and LAN and WAN-related issues.
• Configure Firewalls from scratch (ideal)
• Mid-tier server infrastructure knowledge and experience including VMWare and or Hyper-V
• Install, configure, and troubleshoot 3rd-party applications, such as managed antivirus software.
• Microsoft technologies, including but not limited to Office 365, Microsoft 365, and Azure

• Matric
• 5+ years in a IT Support role, ideally with field experience with the above experience in desktop support, server management and administration, networking, switches, firewalls, strong MS including Office 365 & Azure and able to support telephony systems
• A+ and N+
• Fortinet FCA certification advantageous
• MCSE or similar is advantageous
• Good people skills and communications skills
• Strong troubleshooting skills
• Able to work on your own or in a team
• Must have own car and valid drivers