1,584 Field Support jobs in South Africa

Overview

Technical Field Support Engineer – KONE (Johannesburg)

Location: Johannesburg, South Africa
Employment Type: Full-Time

Join KONE and help us elevate the future of urban mobility. KONE, a global leader in the elevator and escalator industry, is seeking a skilled Technical Field Support Engineer to join our team in Johannesburg. In this role, you will ensure the seamless installation and commissioning of KONE products, delivering exceptional technical support to our manufacturing and installation teams while upholding safety, quality, and customer satisfaction standards.

• Provide remote and on-site technical support to resolve installation and commissioning issues for KONE products.
• Address technical challenges related to digital tools, APF, software, and BIM to ensure smooth project execution.
• Ensure installations meet KONE’s quality standards and customer specifications, delivering a superior ride comfort experience.

• Conduct post-site visit quality reports, identifying issues requiring corrective actions.
• Document helpdesk issues and initiate corrective measures in line with KONE processes.
• Participate in closing reviews to capture learnings and improve product and skill development.

• Adhere to KONE’s safety requirements and ensure compliance with global processes and customer/partner safety protocols.
• Proactively report safety concerns and halt operations if safety violations or hazards are detected.

• Train local trainers and employees during site visits or scheduled training sessions.
• Collaborate with global and local training centres to deliver technical expertise and enhance workforce capabilities.

• Manage team performance, set targets, conduct Performance Development Plans (PDPs) and Individual Development Plans (IDPs) in collaboration with the Technical Field Support Manager.
• Identify skill gaps, drive competence development, and foster a collaborative team environment.
• Allocate tasks, monitor key performance indicators, and ensure team priorities align with business objectives.

• Technical qualification or diploma in Electrical or Mechanical Engineering.
• Elevator & escalator (E&E) expertise is required.
• Minimum 5 years of experience in technical support or troubleshooting within the elevator, escalator, or related industry.
• Minimum 5 years of supervisory experience, with proven ability to lead and motivate teams.
• Holistic knowledge of products and corrective action processes.
• Strong technical understanding of product and service solutions, including digital tools and software, to meet customer expectations.
• Knowledge of applicable norms and requirements for each project.
• Commitment to safety and ability to select environmentally sustainable solutions when possible.

• Dynamic team with a collaborative environment.
• Total reward elements and comprehensive learning and development programs.
• Engaging job with a clear position description and targets.
• Regular feedback through performance discussions and opportunities for development.
• Mentoring and coaching programs, flexibility, trust, and respect.
• Values-based culture, sustainability, and innovation.

Shortlisted candidates may be invited to complete an automated video interview. Please check your email regularly to ensure you can submit it within the required timeframe.

At KONE, we are focused on creating an innovative and collaborative working culture where every contribution is valued. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

KONE, as a Top Employer, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.

Role Overview:

Technical Field Support Engineer – KONE (Johannesburg)

Location : Johannesburg, South Africa

Employment Type : Full-Time

Join KONE and help us elevate the future of urban mobility

KONE, a global leader in the elevator and escalator industry, is seeking a skilled Technical Field Support Engineer to join our team in Johannesburg. In this role, you will play a critical part in ensuring the seamless installation and commissioning of KONE products, delivering exceptional technical support to our manufacturing and installation teams while upholding our safety, quality, and customer satisfaction standards.

Key Responsibilities:

Technical Support

• Provide remote and on-site technical support to resolve installation and commissioning issues for KONE products.
• Address technical challenges related to digital tools, APF, software, and BIM to ensure smooth project execution.
• Ensure installations meet KONE's stringent quality standards and customer specifications, delivering a superior ride comfort experience.

Quality Assurance

• Conduct post-site visit quality reports, identifying issues requiring corrective actions.
• Document helpdesk issues and initiate corrective measures in line with KONE processes.
• Participate in closing reviews to capture learnings and improve product and skill development.

Safety Compliance

• Adhere to KONE's safety requirements and ensure compliance with global processes and customer/partner safety protocols.
• Proactively report safety concerns and halt operations if safety violations or hazards are detected.

Training and Development

• Train local trainers and employees during site visits or scheduled training sessions.
• Collaborate with global and local training centres to deliver technical expertise and enhance workforce capabilities.

People Leadership

• Manage team performance, set targets, conduct Performance Development Plans (PDPs) and Individual Development Plans (IDPs) in collaboration with the Technical Field Support Manager.
• Identify skill gaps, drive competence development, and foster a collaborative team environment.
• Allocate tasks, monitor key performance indicators, and ensure team priorities align with business objectives.

Experience Requirements:

• Technical qualification or diploma in Electrical or Mechanical Engineering .
• Elevator & escalator (E&E) expertise is a must.
• Minimum 5 years of experience in technical support or troubleshooting within the elevator, escalator, or related industry.
• Minimum 5 years of supervisory experience , with proven ability to lead and motivate teams.
• Holistic knowledge of products and corrective action processes.
• Strong technical understanding of product and service solutions, including digital tools and software , to meet customer expectations.
• Knowledge of applicable norms and requirements for each project.
• Commitment to safety and ability to select environmentally sustainable solutions when possible.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please check your email regularly to ensure you can submit it within the required timeframe.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Overview

IT Field Support Engineer required in Midrand / Centurion.

• Resolve on-site Helpdesk tickets with urgency, care, and a solutions-first mindset.
• Deliver advanced on-site and remote troubleshooting and hardware support.
• Ensure every client interaction reflects professionalism, punctuality, and attention to detail.
• Provide a friendly, quick, and helpful experience to clients.
• Use and maintain the ticketing system to manage and resolve support requests.
• Ensure all work is thoroughly documented and aligned with internal processes.
• Maintain accurate and up-to-date client documentation.
• Split multi-issue tickets into individual, manageable tasks.
• Ensure tickets are actively managed and never left "stale".
• Support project delivery both remotely and on-site when required.
• Collaborate with the project team to ensure smooth execution and client satisfaction.
• Keep clients informed with clear, respectful, and timely updates.
• Escalate complex issues when necessary.
• Submit timesheets and expense reports in line with SOPs.
• Identify, communicate, and mitigate risks to clients and the business.
• Mentor and support Junior Helpdesk Technicians, fostering a culture of growth and learning.
• Follow schedules and SOPs with consistency and discipline.
• Adhere to all security protocols and remain vigilant for potential threats.
• Contribute to continuous improvement and innovation across the team.
• Step in selflessly to support teammates and uphold our shared standards.
• Perform additional duties as required by leadership.

• A passion for solving complex problems and delivering exceptional service.
• Excellent communication skills, grounded in active listening.
• Advanced understanding of support tools, systems, and service delivery best practices.
• Strong diagnostic skills for end-user hardware, software, and network issues.
• Deep knowledge of Microsoft 365 and related platforms.
• Ability to speak both “Geek” and “Human” fluently.
• Professional appearance, punctuality, and attention to detail.
• Valid driver’s license and reliable vehicle.
• Adaptability in a fast-paced, client-facing IT environment.

• Experience with ticketing systems, RMM/PSA tools.
• Professional IT certifications (MCP, MCSA, MCSE, ITIL, etc.).
• Client experience certifications (e.g., Helpdesk Habits).
• Experience in MSP or IT support environments.

This role offers a clear path to leadership, with opportunities to grow into positions such as:

• Team Leader.
• IT Consultant.

• Birthday off.
• Incentives for achieving team and company goals.
• 50% Medical.
• A proactive approach to ongoing training and development.
• Recognition Program – Monthly awards and shout-outs for living our core values.
• Referral Bonuses – Get rewarded for helping us grow the team and/or clients.
• Celebrate work milestones with increased leave days and bonuses.

At our company, we don’t just fill roles, we build careers.

• Live Your Values : We believe in Never Giving Up, being Selfless, and taking pride in everything we do. If you’re passionate about making a difference and love solving problems, you’ll thrive here.
• Grow With Us : We offer clear career progression, mentorship, and continuous learning opportunities to help you reach your full potential.
• Work That Matters : Your work directly impacts our clients’ success. You’ll be part of a team that values consistency, systematic thinking, and attention to detail.
• Culture of Excellence : We believe in showing up as our best selves. Dress sharp, speak clearly, and be on time, because we take pride in our work and our reputation.
• Recognition & Rewards : From birthday leave to performance incentives, we celebrate your wins, big and small.

Salary Range: R18 000 – R25 000 CTC (depending on experience / knowledge).

Job category: Others: IT and Telecommunication

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Field Support Co-Ordinators provide application support across all regions to ensure effective client engagement. They deliver targeted training on Tracker Fleet Applications internally and externally, while maintaining strong communication with key Stakeholders. The role is critical in driving feedback loops that enhance customer experience and support operational goals.

• A good understanding of the company goals and strategy.
• A good understanding of the Tracker Applications.
• Innovative ways to Train , Guide and Support clients on Tracker Applications
• Field Support Agents is to capture Client Tasks/Visits and manage All Tickets allocated to them to produce meaningful insights that can assist with Overall Client Satisfaction.
• Support customer demands and business needs when required (Adhoc Projects)
• Field Support Co-ordinators are responsible for ensuring all Tracker Application features function correctly, Any discrepancies must be identified and logged immediately
• Onsite Training /Meetings and Remote Assistance when required to ensure Tracker Applications work within client environment seamlessly
• Assist in CCMA when required
• Maintain a good relationship with All Tracker Departments to ensure that efficiencies are met in line with departmental objectives.
• Essential: Matric NQF 4
• Essential: At least 5 years’ Application (tracking) experience
• A and N Certification(Completed)
• CompTIA Certification(Advantageous)
• API Integration(Advantageous)
• Demonstrated competence and working knowledge of administrative, organising, coordinating
• Demonstrated competence and working knowledge of Microsoft office.
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Cultural sensitivity social perceptiveness

Pension fund

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Listing reference: track_

Listing status: Online

Apply by: 23 September 2025

Industry: IT & Internet

Job category: Others: IT and Telecommunication

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Field Support Co-Ordinators provide application support across all regions to ensure effective client engagement. They deliver targeted training on Tracker Fleet Applications internally and externally, while maintaining strong communication with key Stakeholders. The role is critical in driving feedback loops that enhance customer experience and support operational goals.

• A good understanding of the company goals and strategy.
• A good understanding of the Tracker Applications.
• Innovative ways to Train , Guide and Support clients on Tracker Applications
• Field Support Agents is to capture Client Tasks/Visits and manage All Tickets allocated to them to produce meaningful insights that can assist with Overall Client Satisfaction.
• Support customer demands and business needs when required (Adhoc Projects)
• Field Support Co-ordinators are responsible for ensuring all Tracker Application features function correctly, Any discrepancies must be identified and logged immediately
• Onsite Training /Meetings and Remote Assistance when required to ensure Tracker Applications work within client environment seamlessly
• Assist in CCMA when required
• Maintain a good relationship with All Tracker Departments to ensure that efficiencies are met in line with departmental objectives.

• Essential: Matric NQF 4
• Essential: At least 5 years' Application (tracking) experience
• A and N Certification (Completed)
• CompTIA Certification (Advantageous)
• API Integration (Advantageous)
• Demonstrated competence and working knowledge of administrative, organising, coordinating
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Cultural sensitivity social perceptiveness

Medical Aid

Pension fund

Job Title: In Field Support Consultant (Kwazulu-Natal: Durban)

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.

• At least 1-year VeriClaim experience.
• Previous experience working in a customer-facing department would be an advantage.

• Based in Durban (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver’s license.

• Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
• Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
• Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
• Effective handling of any client complaints regarding the VeriClaim system.
• Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
• Ensure that new practices have been booked for training.
• Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
• Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
• Assisting with system upgrade testing as required.
• Assist the Sales Consultant with VeriClaim demonstrations as needed.
• Maintaining a current working knowledge of all healthcare related issues and regulations.
• Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

• Excellent understanding and working knowledge of all functionalities on VeriClaim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem-solving skills.
• Analytical thinker.
• Competent in Microsoft, Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.

Job Title:

In Field Support Consultant (Kwazulu-Natal: Durban)

Position Overview:

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.

Experience:

• At least 1-year VeriClaim experience.
• Previous experience working in a customer-facing department would be an advantage.

Prerequisites:

• Based in Durban (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver’s license.

Essential Job Functions:

• Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
• Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
• Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
• Effective handling of any client complaints regarding the VeriClaim system.
• Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
• Ensure that new practices have been booked for training.
• Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
• Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
• Assisting with system upgrade testing as required.
• Assist the Sales Consultant with VeriClaim demonstrations as needed.
• Maintaining a current working knowledge of all healthcare related issues and regulations.
• Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

• Excellent understanding and working knowledge of all functionalities on VeriClaim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem-solving skills.
• Analytical thinker.
• Competent in Microsoft, Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.

• Application Deadline: 2 October 2025
• Job Location: Johannesburg, Gauteng
• Job Title: Field Support Engineer – Midrand/Centrion
• Salary Offer: R18,000 - R25,000
• Education Level: Diploma
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

IT Field Support Engineer required in Midrand / Centurion.

Field Engineer Reports to: Support Team Manager

Salary Range: R – R CTC (depending on experience/knowledge)

As a Field Engineer, you are a key player in our mission to make our clients exceptionally happy.

You embody our core values, Never Give Up, Selfless, Consistent, Systematic, Impress, Innovative, Passion, and Pride, in every interaction.

You handle on site support requests, remote support requests, mentor junior team members, and ensure that every client experience is seamless, professional, and impactful.

You are not just solving problems; you are setting the standard for excellence.

Key Responsibilities Customer Service Excellence:

• Resolve On site Helpdesk tickets with urgency, care, and a solutions-first mindset.

• Deliver advanced on site and remote troubleshooting and hardware support.

• Ensure every client interaction reflects professionalism, punctuality, and attention to detail.

• Captivate clients with a friendly, quick, and helpful experience. Ticketing & Documentation

• Use and maintain the ticketing system to manage and resolve support requests.

• Ensure all work is thoroughly documented and aligned with internal processes.

• Maintain accurate and up-to-date client documentation.

• Split multi-issue tickets into individual, manageable tasks.

• Ensure tickets are actively managed and never left "stale".

Project Implementation:

• Support project delivery both remotely and on-site when required.

• Collaborate with the project team to ensure smooth execution and client satisfaction. Communication & Reporting:

• Keep clients informed with clear, respectful, and timely updates.

• Escalate complex issues when necessary.

• Submit timesheets and expense reports in line with SOPs.

• Identify, communicate, and mitigate risks to clients and the business.

• Mentor and support Junior Helpdesk Technicians, fostering a culture of growth and learning.

• Follow schedules and SOPs with consistency and discipline.

• Adhere to all security protocols and remain vigilant for potential threats.

• Contribute to continuous improvement and innovation across the team.

• Step in selflessly to support teammates and uphold our shared standards.

• Perform additional duties as required by leadership.

Skills & Attributes Must-Have:

• A passion for solving complex problems and delivering exceptional service.

• Excellent communication skills, grounded in active listening.

• Advanced understanding of support tools, systems, and service delivery best practices.

• Strong diagnostic skills for end-user hardware, software, and network issues.

• Deep knowledge of Microsoft 365 and related platforms.

• Ability to speak both "Geek" and "Human" fluently.

• Professional appearance, punctuality, and attention to detail.

• Valid driver's license and reliable vehicle.

• Adaptability in a fast-paced, client-facing IT environment. Nice to Have

• Experience with ticketing systems, RMM/PSA tools.

• Professional IT certifications (MCP, MCSA, MCSE, ITIL, etc.).

• Client experience certifications (e.g., Helpdesk Habits).

• Experience in MSP or IT support environments.

Career Growth

This role offers a clear path to leadership, with opportunities to grow into positions such as:

• Team Leader.

• IT Consultant.

Perks & Benefits:

• Birthday off.

• Incentives for achieving team and company goals.

• 50% Medical.

• A proactive approach to ongoing training and development

• Recognition Program – Monthly awards and shout-outs for living our core values.

• Referral Bonuses – Get rewarded for helping us grow the team and or clients.

• Celebrate work milestones with increased leave days and bonuses.

Why Join Us At our company, we don't just fill roles, we build careers.

Here's what sets us apart:

• Live Your Values: We believe in Never Giving Up, being Selfless, and taking pride in everything we do. If you're passionate about making a difference and love solving problems, you'll thrive here.

• Grow With Us:

We offer clear career progression, mentorship, and continuous learning opportunities to help you reach your full potential.

Work That Matters:

Your work directly impacts our clients' success. You'll be part of a team that values consistency, systematic thinking, and attention to detail.

• Culture of Excellence:

We believe in showing up as our best selves. dress sharp, speak clearly, and be on time, because we take pride in our work and our reputation.

• Recognition & Rewards:

From birthday leave to performance incentives, we celebrate your wins, big and small.

• Onboard and support new distributors, keeping accurate records.

• Verify distributor details and update banking information.

• Manage payments, liaising with Accounts, DCs, and Hubs.

• Handle distributor queries and provide product/service information.

• Maintain call and query logs, reports, and compliance with company standards.

• Escalate priority issues and ensure quality service delivery.

• Stay updated on policies, procedures, and training.

• Grade 12 (minimum), tertiary qualification an advantage

• 2+ years of administrative experience

• Computer literacy (Word & Excel preferred)

• Forklift & pallet jack licenses are advantageous

• Ability to work at heights (12m+) and lift heavy boxes

• Basic numeracy and quantity checks on pallets