679 Field Operations jobs in South Africa

Smollan Upington, Northern Cape, South Africa

Smollan Upington, Northern Cape, South Africa

Position for Field Operations Manager based in Upington, Northern Cape.

• Control Expenses: monitor and control fuel, vehicle, training, travel and stationery expenses, including overtime.
• Business Insights and Execution: identify and act on new business opportunities; ensure effective data collection and analysis; provide insights for improvements and new ways of driving sales; plan and implement sales operations for client- and customer-based sales data; monitor and evaluate new innovations, including those of competitors.
• Monitor New Innovations: inform field force of new innovations; monitor speed to market and stock in DC; negotiate new or existing listings in stores with store managers; distribute trade presenters to Field Force and customers; provide feedback to clients; monitor sales of new innovations; manage staff in-store, book communication and feedback.
• Manage Promotional Activity: facilitate the implementation of promotion grids; ensure awareness of timeframes for promotions; communicate promotional activities to field force; ensure understanding of objectives of various promotions; ensure POS material is supplied to stores; ensure sufficient stock is ordered within required timeframes; ensure promotional activities are implemented and maintained; analyse and manage data integrity (Field comms).
• Achievement of POP Objectives: manage the implementation of generic Planograms; ensure store-specific planograms and category flows are implemented and maintained; provide feedback to Clients regarding forward share changes; ensure forward share is reflected on shelf as per rate of sale; ensure market share is reflected in the category; manage the implementation and maintenance of shelf health.
• Achievement of Targets: identify in-store cross-merchandising opportunities; ensure stock pressure is applied and out-of-stocks are limited; ensure forward share reflects ROS; monitor in-store pricing; minimise credit notes; drive ad-hoc promotions to increase sales; ensure timeous promotional activities are implemented.
• Operational Excellence: manage resources and ensure efficient and effective day-to-day store execution including flexible people and resource allocation; continuously monitor service delivery; implement systems to promote efficiency; execute sales initiatives and value-adding store operations; ensure all company assets are maintained according to policy; manage in-store staff communication and feedback.
• Stakeholder Engagement: provide continuous feedback as per client requirements; compile regular reports to relevant stakeholders; liaise with customers and depots regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms; compile trade visit reports and trade contact reports; conduct review meetings with client; provide feedback via feedback platforms (e.g., IVR/Grapevine/Field Comms/Manual tracking).
• People Management: take full responsibility for performance management of all direct reports, including recruitment, induction, training and development, rewards and remuneration, succession planning, performance management; ensure compliance with leave, dress code, health and safety and staff welfare; ensure accurate in-store administration and up-to-date stocking files; support staff with in-store conflict/issues; manage Employment Equity targets; ensure appropriate levels of management and accountability; motivate, delegate and empower, enabling direct reports to take responsibility and initiative.

• 4-5 years’ Operations experience in FMCG environment at a managerial/supervisory level (Essential / Minimum).
• Relevant Diploma/Degree at NQF level 6 or 7; Code 08 driver’s licence.
• Leadership skills; problem solving skills; computer literacy; business acumen; commercial awareness; negotiation skills; sales management skills; decision making skills; verbal and written communication skills.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Supply Chain
• Industries: Retail

Upington, Northern Cape, South Africa

Western Cape, South Africa | Posted on 21/05/2025

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

We are seeking a proven Field Operations Lead to join our Operations team and drive success across multiple functions within a dynamic and fast-paced environment. The successful candidate will be responsible for conducting general maintenance, installation, and troubleshooting of electrical systems (single and three-phase), control and instrumentation (C&I) systems, as well as water metering equipment across the region.

Key Responsibilities (including, but not limited to):

• Conduct maintenance on all electrical single and three phase, electrical C&I, and water metering equipment;
• Install electrical single and three phase, electrical C&I, and prepaid water metering equipment;
• Provide signoff and COC certificates for all installations;
• Attend to all technical calls and queries;
• Oversee contractor meter installation to correct standard and quality;
• Ensure adherence to, compliance with, and enforcement of Health and Safety standards;
• Manage contractor installation schedules and job cards;
• Manage meter registration on vending system;
• Conduct monthly meter readings for water and electricity;
• Compile customer invoice files for all services;
• Manage stock and control (submit monthly stocktake report);
• Perform monthly revenue protection analysis, audits, and inspections;
• Compile and submit monthly audit and inspection reports, highlighting findings and corrective actions implemented to the manager;
• Attend site meetings and client visits;
• Record technical faults and customer complaints and resolve within set timelines;
• Manage and maintain company assets and vehicles;
• Monitor energy balance of all key accounts;
• Operate and perform work within company systems, policies, and procedures;
• Perform other duties and responsibilities as assigned from time to time;
• Work overtime when needed;
• Be available for standby duties from time to time.

• N6 with electrician trade test from a recognized institution;
• Technical and general problem-solving capabilities; with a positive, service-oriented attitude;

• Ability to work independently and within a team;
• Ability to read drawings;
• Ability to work under pressure in a fast-paced and high-pressure environment.

Position:

Field Operations Assistant (Fixed Term Contract)

Reports To:

Field Operations Manager - Northern Division

Job Purpose:

To effectively manage the Field Operations administrative function to maximize profitability and growth for ADRS Diversified Services

Minimum Requirements/Education:

Grade 12 or NQF Level 4 equivalent required

Minimum 3 years' experience within Field Operations, Debt Collection and/or Banking collections environment

Tertiary qualification would be an advantage

Computer literacy – MS Office - Intermediate level

Ability to speak multiple South-African languages advantageous

Required Job Competencies:

· High level of attention to detail

· High standard of both verbal and written communication

· Strong report-writing ability

· Effective time-management & prioritization skills

· Strong ability to work independently and cope effectively whilst under pressure

· Deadline driven

· Personal resilience, energy and drive

· Interpersonal skills and Teamwork

· Analytical and problem-solving skills

· Driving & leading change

· Tenacity

· Business Acumen

Key Duties:

Manage the end-to-end administration process within the Field Operations department.

Drive the achievement of Service Level Agreements to achieve customer satisfaction with regards to internal & external queries.

Achieve set collection targets.

Drive Field Operations collection targets.

Attend to daily/weekly/monthly reporting requirements.

Ensure queues are monitored regularly and unassigned to collector accounts are assigned within 24 hours.

Drive contractor overall performance.

Ensure company policies are adhered to and customer requirements met.

Recruitment Compliance:

Should you wish to apply for the above career opportunity, submit your updated CV and other credentials in live with this role via email to Human Resources Department at

DUE CONSIDERATION WILL BE GIVEN TO APPLICATIONS MEETING THE MINIMUM REQUIREMENTS.

ADRS is committed to development of staff in line with our Employment Equity Policy.

Closing date for applications: 08 September 2025

Job Type: Full-time

Pay: R7 000,00 - R7 500,00 per month

Work Location: In person

Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .

Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor's .

Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .

Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .

Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .

Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .

Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .

Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot's regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .

People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

4-5 years' Operations experience in FMCG environment at a managerial/ supervisory level|Essential / Minimum|0-5 years|

Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver's licence

Leadership Skills

Problem solving skills

Computer literacy

Business acumen

Commercial awareness

Leadership skills

Negotiation skills

Sales management skills

Decision making skills

Communication skills (verbal & written)