284 Field Operations jobs in South Africa

Western Cape, South Africa | Posted on 21/05/2025

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

We are seeking a proven Field Operations Lead to join our Operations team and drive success across multiple functions within a dynamic and fast-paced environment. The successful candidate will be responsible for conducting general maintenance, installation, and troubleshooting of electrical systems (single and three-phase), control and instrumentation (C&I) systems, as well as water metering equipment across the region.

Key Responsibilities (including, but not limited to):

• Conduct maintenance on all electrical single and three phase, electrical C&I, and water metering equipment;
• Install electrical single and three phase, electrical C&I, and prepaid water metering equipment;
• Provide signoff and COC certificates for all installations;
• Attend to all technical calls and queries;
• Oversee contractor meter installation to correct standard and quality;
• Ensure adherence to, compliance with, and enforcement of Health and Safety standards;
• Manage contractor installation schedules and job cards;
• Manage meter registration on vending system;
• Conduct monthly meter readings for water and electricity;
• Compile customer invoice files for all services;
• Manage stock and control (submit monthly stocktake report);
• Perform monthly revenue protection analysis, audits, and inspections;
• Compile and submit monthly audit and inspection reports, highlighting findings and corrective actions implemented to the manager;
• Attend site meetings and client visits;
• Record technical faults and customer complaints and resolve within set timelines;
• Manage and maintain company assets and vehicles;
• Monitor energy balance of all key accounts;
• Operate and perform work within company systems, policies, and procedures;
• Perform other duties and responsibilities as assigned from time to time;
• Work overtime when needed;
• Be available for standby duties from time to time.

• N6 with electrician trade test from a recognized institution;
• Technical and general problem-solving capabilities; with a positive, service-oriented attitude;

• Ability to work independently and within a team;
• Ability to read drawings;
• Ability to work under pressure in a fast-paced and high-pressure environment.

Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor’s .
Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .
Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .
Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .
Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .
Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .
Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .
People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

4-5 years’ Operations experience in FMCG environment at a managerial/ supervisory level|Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver’s licence
Leadership Skills
Problem solving skills
Computer literacy
Business acumen
Commercial awareness
Leadership skills
Negotiation skills
Sales management skills
Decision making skills
Communication skills (verbal & written)

Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor’s .
Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .
Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .
Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .
Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .
Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .
Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .
People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

4-5 years’ Operations experience in FMCG environment at a managerial/ supervisory level|Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver’s licence
Leadership Skills
Problem solving skills
Computer literacy
Business acumen
Commercial awareness
Leadership skills
Negotiation skills
Sales management skills
Decision making skills
Communication skills (verbal & written)

Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor’s .
Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .
Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .
Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .
Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .
Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .
Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .
People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

4-5 years’ Operations experience in FMCG environment at a managerial/ supervisory level|Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver’s licence
Leadership Skills
Problem solving skills
Computer literacy
Business acumen
Commercial awareness
Leadership skills
Negotiation skills
Sales management skills
Decision making skills
Communication skills (verbal & written)

Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor’s .
Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .
Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .
Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .
Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .
Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .
Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .
People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

4-5 years’ Operations experience in FMCG environment at a managerial/ supervisory level|Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver’s licence
Leadership Skills
Problem solving skills
Computer literacy
Business acumen
Commercial awareness
Leadership skills
Negotiation skills
Sales management skills
Decision making skills
Communication skills (verbal & written)

Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor’s .
Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .
Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .
Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .
Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .
Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .
Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .
People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

4-5 years’ Operations experience in FMCG environment at a managerial/ supervisory level|Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver’s licence
Leadership Skills
Problem solving skills
Computer literacy
Business acumen
Commercial awareness
Leadership skills
Negotiation skills
Sales management skills
Decision making skills
Communication skills (verbal & written)

Control Expenses|Control cell phone/telephone expenses Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime .
Business Insights and Execution|Identify and act on new business opportunities Ensure effective data collection and analysis Provide insights for improvements and new ways of driving sales Plan and implement sales operations for clients and customers based sales data Monitor and evaluate new innovations, including those of competitor’s .
Monitor New Innovations|Inform field force of new innovations Monitor speed to market and stock in DC Negotiate new or existing listings in stores with store managers Distribute trade presenters to Field Force and customers Provide feedback to clients Monitor sales of new innovations Manage staff in-store book comm and feedback .
Manage Promotional Activity|Facilitate the implementation of promotion grids Ensure informed about time frames for promotions Communicate promotional activities to field force Ensure understanding of objectives of various promotions Ensure POS material to stores Ensure sufficient stock has been ordered within required timeframes Ensure promotional activities have been implemented and maintained Analyse and manage data integrity (Field comms) .
Achievement of POP Objectives|Manage the implementation of generic Planograms Ensure store-specific planograms and category flows are implemented and maintained Provide feedback to Clients with regards to forward share changes Ensure forward share is reflected on shelf as per rate of sale Ensure market share is reflected in the category Manage the implementation and maintenance of shelf health .
Achievement of Targets|Identify in-store cross-merchandising opportunities Ensure stock pressure is applied and that out-of-stocks are limited Ensure forward share is a reflection of ROS Monitor in-store pricing Minimise credit notes Drive ad-hoc promotions to increase sales Ensure timeous promotional activities implemented .
Operational Excellence|Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation Continuously monitor service delivery Ensure implementation of systems to promote efficiency Implement sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Manage staff in-store book communication and feedback .
Stakeholder Engagement|Provide continuous feedback as per client requirements Compile regular reports to relevant stakeholders Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries) Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms Compile trade visit reports and trade contact reports Compile regular reports to Regional Managers Conduct review meetings with client Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking) .
People Management|Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Recruitment and selection Induction and orientation Training and development Rewards and remuneration Succession planning Performance management Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure accurate in-store administration, provide updated stocking files and support staff with in- store conflict/issues Manage Employment Equity targets Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative .

4-5 years’ Operations experience in FMCG environment at a managerial/ supervisory level|Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 6 or 7, Code 08 driver’s licence
Leadership Skills
Problem solving skills
Computer literacy
Business acumen
Commercial awareness
Leadership skills
Negotiation skills
Sales management skills
Decision making skills
Communication skills (verbal & written)

Job Purpose: To manage all operational activities for the specified area’s FMCG retail and wholesale syndicated sales and merchandising services, ensuring that sales and merchandising standards are consistently met to optimize client product availability.

Qualifications: National certificate in business administration, Retail Operations Management, or an equivalent qualification.

Experience: At least 2 years in operations within the retail and wholesale sector, including a minimum of 1 year in a supervisory role.

Skills and Track Record: Proven ability to drive operational efficiency, sales, and merchandising excellence in a complex, fast-paced environment. Experience in managing large, distributed teams and collaborating with retail and wholesale partners across extensive areas.