6 Field Investigator jobs in South Africa

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Santam’s Merit Claims department has positions available for a Motor Merit Field Investigator based in Hill On Empire, 16 Empire Rd, Parktown, Johannesburg.

The Merit Field Investigator will ensure that all flagged and segmented claims are comprehensively investigated to achieve conclusive results. The successful incumbent will maintain credibility by ensuring that all investigations are conducted in accordance with the Santam Claims Policy and Philosophy and Standard Operating Procedures and appropriate forensic investigation practices.

1. Handling of disputes that could arise between Motor merit field and intermediaries and/or claimants.
2. Investigate and collate information on flagged claims.
3. Conduct a field investigation on the claim.
4. Review the claims documents and photos to validate the claim.
5. Handle claim queries within the agreed service levels.
6. Handle customers effectively and fairly in line with TCF.
7. Finalisation of completed investigations within the agreed turnaround times.
8. Regular liaison with management and staff at all levels of the company regarding high risk claims escalated/flagged.
9. Consultation with clients, Third parties, Business and Business Partners on a continuous basis regarding fraud and irregularities.
10. Regular liaison with counterparts at other insurers.
11. Regular liaison with Santam Forensic Services.
12. Maintaining relationships with external resources as part collaboration, source of information and investigation purposes.

1. Matric/Grade 12
2. Tertiary National Diploma or University Degree would be advantageous
3. Short Term Motor Insurance experience 3 years or more
4. Background in investigative work within the South African Police Services would be beneficial.
5. 2-3 years’ claims merit theft investigation experience
6. Understanding of how to handle Motor Theft Claims
7. Previous experience in the investigation of motor theft claims
8. Strong analytical abilities and evaluate trends objectively

1. Investigative skills
2. Administrative and Merit examination
3. Excellent customer service skills and proven experience
4. Basic Investigation of Claims
5. Insurance knowledge Motor and Quality management
6. An inquisitive mind and good questioning skills

To be determined based on the role.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Qualified applicants are invited to submit their cover letter and CV in MS Word format online at Should you be aware of a qualified individual, please pass this vacancy on to them.

Our client is committed to building a financial system that works for all, this includes consumers, merchants, banks, regulators and law enforcement. Fraud and identity are unfortunately still significant challenges for everyone involved in payments and commerce. Our client is committed to combatting this and is building both tools and capabilities to improve its abilities in this space. The Law Enforcement Community (LEC) does a great deal to support the victims of crime and seek out the perpetrators, so our client is looking to build a strong connection with LEC.

Role overview

The Law Enforcement Liaison Officer serves as our client’s dedicated point of contact with South African law enforcement and prosecutorial authorities. The Law Enforcement Liaison Officer will ensure timely, lawful and secure cooperation in matters involving criminal investigations on a part-time basis. They will help safeguard our client’s staff, operations, customers, and reputation by mitigating risk and enabling constructive, coordinated engagement with law enforcement bodies, including the SAPS, Hawks and NPA.

Job Type: Full time/Permanent

Location: South Africa

Workplace: Hybrid

Requirements

• Former SAPS officer with experience in financial and cybercrime investigations.
• Proven experience working with or within South African law enforcement and intelligence bodies.
• Strong knowledge of South African legal frameworks around criminal procedure, digital evidence, data privacy, and financial crime.
• Strong attention to detail.
• Proactive and solution-focused.
• High integrity and professionalism.
• Willing to work under pressure in order to meet strict deadlines.

Responsibilities

• Law Enforcement Interface: Act as the liaison between our client and law enforcement officers in relation to enquiries, requests and investigations relating to our client’s services, systems, or users.
• Incident Response: Work with internal teams (e.g. Fraud and Legal) to assist with responses to enquiries from law enforcement officials.
• External Relationship Management: Build and maintain trusted working relationships with SAPS, Hawks, NPA, SAPS’ Computer Crime Unit, and any other relevant entities.
• Training and Awareness: Educate our client’s teams on procedures for dealing with law enforcement, thresholds for cooperation, and privacy/security implications.
• Threat Intelligence: Report intelligence on relevant crime trends, fraud typologies, and emerging threats to our client’s Fraud Team.
• Policy Development: Help refine internal protocols for handling external law enforcement engagement.

Our client is committed to building a financial system that works for all, this includes consumers, merchants, banks, regulators and law enforcement. Fraud and identity are unfortunately still significant challenges for everyone involved in payments and commerce. Our client is committed to combatting this and is building both tools and capabilities to improve its abilities in this space. The Law Enforcement Community (LEC) does a great deal to support the victims of crime and seek out the perpetrators, so our client is looking to build a strong connection with LEC.

Role overview

The Law Enforcement Liaison Officer serves as our client’s dedicated point of contact with South African law enforcement and prosecutorial authorities. The Law Enforcement Liaison Officer will ensure timely, lawful and secure cooperation in matters involving criminal investigations on a part-time basis. They will help safeguard our client’s staff, operations, customers, and reputation by mitigating risk and enabling constructive, coordinated engagement with law enforcement bodies, including the SAPS, Hawks and NPA.

Job Type: Full time/Permanent

Location: South Africa

Workplace: Hybrid

Requirements

• Former SAPS officer with experience in financial and cybercrime investigations.
• Proven experience working with or within South African law enforcement and intelligence bodies.
• Strong knowledge of South African legal frameworks around criminal procedure, digital evidence, data privacy, and financial crime.
• Strong attention to detail.
• Proactive and solution-focused.
• High integrity and professionalism.
• Willing to work under pressure in order to meet strict deadlines.

Responsibilities

• Law Enforcement Interface: Act as the liaison between our client and law enforcement officers in relation to enquiries, requests and investigations relating to our client’s services, systems, or users.
• Incident Response: Work with internal teams (e.g. Fraud and Legal) to assist with responses to enquiries from law enforcement officials.
• External Relationship Management: Build and maintain trusted working relationships with SAPS, Hawks, NPA, SAPS’ Computer Crime Unit, and any other relevant entities.
• Training and Awareness: Educate our client’s teams on procedures for dealing with law enforcement, thresholds for cooperation, and privacy/security implications.
• Threat Intelligence: Report intelligence on relevant crime trends, fraud typologies, and emerging threats to our client’s Fraud Team.
• Policy Development: Help refine internal protocols for handling external law enforcement engagement.

ABOUT US

KIMS International is a leading firm specialising in the management of kidnapping incidents and hostage situations worldwide. With a team of seasoned professionals, we provide comprehensive support and strategic guidance to individuals, families, corporations, and government agencies facing such crises. Our services encompass crisis response, negotiation, risk assessment, and post-incident support, with a focus on ensuring the safety and well-being of all involved parties.

THE ROLE
A unique opportunity for a motivated and career minded Law enforcement/police officer to further your career the fast-growing private security industry, specialising in crisis management and hostage negotiation.

Gain invaluable experience under the guidance of senior consultants.
You will be exposed to real-world scenarios. Or use your current knowledge and experience in kidnapping and incident management to strengthen our team

We are committed to the continuous growth and development of our people, irrespective of seniority and experience, to enable us to continue to deliver a world-class service - you will continue to receive hands-on training to ensure that the essential skills needed to handle high-risk situations with professionalism, empathy, critical- and strategic thinking are sharpened and improved to successfully navigate every situation.

KEY PERFORMANCE AREAS

1. Kidnapping & Incident Management:
You will work closely with senior consultants, by observing and assisting them during all stages of kidnapping and incident management, from initial assessment to resolution, gaining insight into their decision-making processes and techniques.

2. Case Documentation:
You will be responsible for organising and maintaining case files, including relevant communications, reports, and documentation, ensuring accuracy and confidentiality at all times.

3. Research and Analysis:
Conduct research on global kidnapping trends, relevant legal frameworks, and best practices in crisis management, providing valuable insights to support decision-making and strategy development.

4. Client Communication:
Assist in liaising with clients, government agencies, law enforcement, and other stakeholders, under the guidance of senior consultants, to facilitate effective communication and collaboration throughout the crisis management process.

5. Participating in Training Exercises:
Participate in simulated exercises and training sessions designed to simulate real-life kidnapping scenarios, honing your negotiation, communication, and problem-solving skills in a controlled environment.

6. Continuous Learning and Development:
Actively seek opportunities for learning and skill development, attending workshops, seminars, and relevant training programs to enhance your understanding of crisis management principles and techniques.

THE PERSON

• Highly resilient
• Works well under pressure
• Critical thinker
• Attention to detail
• Methodical
• Excellent listening skills
• Ability to easily adapt to change
• Think on your feet
• Innovative
• Well-developed, mature emotional intelligence
• Empathetic
• Works well in a team but has the ability to go it alone.
• Self-starter.
• Tenacious
• Patient
• Well-developed communication skills verbal & written (emphasis on professional business communication)
• Excellent command of the English language
• Professional conduct
• Confident
• Curious mind and desire for continuous learning and development
• Highly presentable and well groomed.
• Good computer skills, at minimum intermediate level (Word/PowerPoint/Excel/TEAMS)
• Driver’s licence
• South African citizen

Age: 26 - 40 years old

PLEASE NOTE:

By applying for this position, you agree to:

• Criminal Check

• Credit Check

• Polygraph

• Psychometric Test