24 Feasibility Studies jobs in South Africa

Join to apply for the Senior Specialist: Business Analysis role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Senior Specialist: Business Analysis role at ExecutivePlacements.com - The JOB Portal

SUMMARY:

The

Senior Specialist: Business Analysis

Recruiter:

Specd

Job Ref:

JHB002063/Josh

Date posted:

Tuesday, July 8, 2025

Location:

Johannesburg, South Africa

SUMMARY:

The Senior Specialist: Business Analysis plays a pivotal role in driving strategic initiatives by analyzing, interpreting, and translating business needs into actionable requirements. This role ensures that business solutions are fit-for-purpose, user-centric, and aligned to organizational goals. As a key liaison between stakeholders and technical teams, the incumbent will contribute to solution design, project delivery, and continuous business improvement efforts.

POSITION INFO:

JOB DESCRIPTION:

Job Title: Senior Specialist: Business Analysis

Employment Type: 6 months Contract

Work Location: Johannesburg, Hybrid

JOB CONTEXT:

As a Senior Specialist: Business Analysis, you'll be at the heart of innovation—transforming complex business needs into smart, actionable solutions that truly make an impact. You won’t just gather requirements; you’ll bring ideas to life by collaborating with stakeholders and technical teams to co-create solutions that are user-friendly, purpose-built, and future-focused. This isn’t your average BA role. You’ll shape projects from the ground up, help design meaningful change, and make sure every solution aligns with the bigger mission. If you're passionate about solving problems, love translating vision into value, and thrive in dynamic environments, we want you on our team.

DUTIES AND RESPONSIBILITIES:

• Sourcing and validating resolution funding and collateral-related data from multiple source systems.
• Performing data and process gap analyses aligned to SARB’s Resolution Funding expectations.
• Assisting in the design and build of the funding estimation and forecasting model.
• Developing dashboards and reports to support resolution funding MIS and internal governance.
• Engaging with Treasury, Risk, Finance, and IT stakeholders to ensure alignment and interlock of data sources.
• Supporting the process analysis required for embedding new funding processes in resolution scenarios.
• Documenting requirements and maintaining traceability across data, systems, and reporting layers.
• Build the internal capabilities to estimate, manage, and report the institution’s funding and liquidity position in resolution scenarios, in line with SARB’s requirements under the Financial Sector Laws Amendment Act (FSLAA).
  
  

• Resolution cost estimation.
• Forecasting and MIS solutions for resolution funding.
• Scenario analysis and modelling for liquidity shortfalls.
• Governance and compliance framework development.
• ELA collateral assessment and FMI liquidity gap identification.
  
  

• Minimum 5 years’ experience.
• SQL (min 1 year).
• Business and data analysis (min 2 years).
• Power BI or QlikView/Qlik Sense (min 1 year).
• Banking experience.
• PowerBI experience or similar reporting platform.
• SAS experience.
• Business and/or Data Analysis experience.
  
  

• SAS (exposure or working knowledge).
• Ability to work with large datasets from Hadoop or similar environments.
• Strong documentation and stakeholder engagement skills.
• Treasury or Liquidity Management experience.
• Familiarity with financial forecasting or resolution modelling.
• Strong analytical and problem-solving mindset.
• Ability to communicate effectively with cross-functional teams and senior stakeholders.
• Experience in creating reporting dashboards and automated data pipelines.
• Exposure to compliance, risk governance, or financial planning processes.
  
  

• Compensation will be determined based on qualifications, applicable banking experience, and previous earnings.
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Research, Analyst, and Information Technology
• Industries Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

City of Johannesburg, Gauteng, South Africa 2 weeks ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Alberton, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 month ago

City of Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 3 weeks ago

Johannesburg Metropolitan Area 1 week ago

City of Johannesburg, Gauteng, South Africa 6 hours ago

Johannesburg, Gauteng, South Africa 7 months ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 months ago

City of Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 6 months ago

Johannesburg, Gauteng, South Africa 1 year ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Designation: Graduate Programme: Business Analysis

Category: Group Technology

Posted by: Alexander Forbes

Posted on: 29 Jul 2025

Closing date: 12 Aug 2025

Location: Sandton

Overview

Purpose of the Job:

Graduate Programme Area: BizTech

Sub Area of Graduate Programme: Business Analysis

The ideal candidate is a curious, detail-oriented problem solver who enjoys working with data, understanding business processes, and translating needs into actionable insights. They thrive in a structured, team-oriented environment and are eager to learn how financial services function at both operational and strategic levels. A passion for data-driven decision-making and business transformation is key.

Minimum Qualifications

• Bachelor’s degree in Business Analytics, Information Systems, or a related discipline.
• Strong academic foundation in business analysis
• An academic background in finance is advantageous
  
  

• Assist in gathering and analysing business requirements across departments.
• Support the documentation of business processes, use cases, and workflows.
• Engage with stakeholders to understand and communicate business needs.
• Participate in solution design discussions and construct associated user stories for agile projects.
• Help monitor and report on project and performance metrics.
  
  

• Analytical and critical thinking
• Strong verbal and written communication
• Knowledge of UML or other business modelling protocols
• Attention to detail
• Stakeholder engagement
• Team collaboration
• Time management and adaptability

Alliance Banking Senior Business Analyst - Key Requirements

• Business Analysis & Strategy Alignment
  
  

• Financial Services & Regulatory Knowledge
  
  

• Process Design & Optimisation
  
  

• Data Analysis & Insights
  
  

• Partner & Stakeholder Management
  
  

• Project Management & Agile Delivery
  
  

• Documentation & Communication
  
  

• Qualifications & Experience
  
  

Alliance Banking Senior Business Analyst – Key Requirements

1. Business Analysis & Strategy Alignment

Proven ability to elicit, document, and validate business requirements in a complex partnership-driven banking environment.

Strong understanding of Alliance Banking models, including BaaS, white-label platforms, and embedded financial services.

Ability to conduct gap analyses, feasibility studies, and cost-benefit analyses for proposed solutions.

Experience in supporting business case development, particularly for new partner onboarding, product enhancements, or regulatory projects.

2. Financial Services & Regulatory Knowledge

Strong grasp of banking products and services (e.g., payments, savings, credit, cards, collections, remittances).

Familiarity with South African financial regulations including SARB, FSCA, FICA, and POPIA requirements.

Exposure to risk, compliance, and audit processes, particularly in third-party/partner environments.

3. Process Design & Optimisation

Experience in documenting and improving end-to-end business processes, especially those involving external partners.

Ability to model workflows using tools such as BPMN, Visio, or Lucidchart.

Knowledge of control environments, KPIs, SLAs, and escalation frameworks across operational value chains.

4. Data Analysis & Insights

Competency in data-driven decision-making, including data profiling, reconciliation, and insights to support product performance.

Ability to work with Excel, SQL, Power BI or equivalent to perform ad hoc analysis.

Understanding of data governance and quality, especially in integrated partner environments.

5. Partner & Stakeholder Management

Strong stakeholder management skills with experience interfacing across IT, Legal, Risk, Compliance, Product, and external partners.

Proven ability to act as a bridge between business and technical teams, ensuring shared understanding and execution.

Confidence in participating in governance committees, product working groups, and external partner discussions.

6. Project Management & Agile Delivery

Hands-on experience in Agile/Scrum or hybrid project methodologies, including backlog grooming and sprint planning.

Exposure to JIRA, Confluence, DevOps, Trello, or similar tools.

Ability to manage multiple initiatives and deliver under tight deadlines in a fast-paced Alliance environment.

7. Documentation & Communication

Exceptional written and verbal communication skills, with a focus on clear, concise, and structured reporting.

Ability to create and present business requirement documents (BRDs), functional specifications (FRDs), and user stories.

Experience in preparing partner onboarding documentation, SOPs, and support playbooks.

8. Qualifications & Experience

Bachelor’s Degree in Business, Finance, Information Systems, or related field (postgraduate advantageous).

Minimum of 5–8 years’ experience in business analysis within banking or FinTech environments.

Certifications such as CBAP, PMI-PBA, Agile BA, or Lean Six Sigma are advantageous.

A leader within the retail industry is looking for an experienced Business Analysis Manager to join the team. This proudly South African company has been in existence for over half a century and has grown into a leader within the market.

The Successful candidate will be responsible for:

1. Coaching and leading the business analysis team
2. Strategic thinking in how to provide the best solution for the business
3. Business process design and documentation expertise
4. Improving the quality of the business analysis team
5. Identifying business opportunities
6. Risk management
7. Ensuring all Project Issues are properly reported
8. Assisting Group Financial Management Team with all financial reporting requirements
9. Assisting with IT Audit requirements

Education:

• Bachelor’s degree in Information / Business Systems
• Proven experience as a Financial Business Analysis Manager

Job Experience & Skills Required:

• 5 to 7 years experience within a similar role

Package & Remuneration:

R 8000 - R 9000 - Annually

If you are interested in this opportunity, please apply directly. For more finance jobs, please visit our website .

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions. We also invite you to contact us to discuss your next career move in finance!

For more information contact:
Rochelle Jansen
Recruitment Consultant

Join to apply for the Quantitative Business Analysis Team Lead (XVA and Limits) role at RMB - Rand Merchant Bank

5 days ago Be among the first 25 applicants

Join to apply for the Quantitative Business Analysis Team Lead (XVA and Limits) role at RMB - Rand Merchant Bank

Job Description

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

Job Description

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

The Purpose Of The Role Is As Follows

To collaborate with cross-functional teams to collectively decipher requirements and apply a deep knowledge of quantitative methodologies in the context of the core businesses. i.e. Trading, BRM, Risk, Credit.

To lead the analysis, investigation, collaboration, implementation, optimisation, and maintenance of business solutions.

To be a hands-on leader for the Quantitative Business Analysts that includes line management and delivery oversight.

Are You Someone Who Can

• Integrate specialist understanding of Investment banking, technology, business processes, and data analysis to provide an optimal solution that satisfies stakeholder needs and requirements, expanding the delivery footprint of the capability.
• Engage with internal business (viz. Trading, Risk Managers, XVA specialists, Quantitative specialists) and technical stakeholders to understand requirements and ensure objectives, priorities and key requirements are agreed.
• Ensure adequate and timely responsiveness and resolution on production incidents and feedback on queries relating to risk, pricing and technical queries linked to Workflows, Integration and Reporting.
• Coordinate and participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.
• Provide input into the design and implementation of scalable, fit for purpose and resilient platform solutions.
• Liaise with external contracted suppliers (e.g., CompatibL) to implement new solutions required by business and technology users according to an agreed roadmap.
• Build and manage an effective, skilled team with appropriate succession planning.
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Drive team optimisation and synergies by organising the team with client and output aligned goals through Quarterly Business Reviews and agile ceremonies and practices.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Build effective relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights, the creation of buy-in and aligned delivery focus.
• Initiate stakeholder engagements to track progress, manage expectations and ensure stakeholders' requirements are delivered.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
  
  

• Minimum qualification: post-graduate qualification in Mathematical Finance, Statistics, or another quantitative discipline
  
  

• 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Experience in experience in implementing and supporting Financial Markets systems and related interfaces.
• Experience in designing, testing, and configuring quantitative systems.
• Experience and knowledge of Market and credit risk and XVAs (incl. CVA, SA-CCR, KVA, SA-CVA, MVA, etc)
• Working knowledge of SQL and ability to analyse data.
• Multi asset class, and trade life cycle knowledge
• Business process modelling and design capabilities.
• Understanding of data models and ability to validate data flows between and within systems
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Research, Analyst, and Information Technology
• Industries Banking

Referrals increase your chances of interviewing at RMB - Rand Merchant Bank by 2x

Get notified about new Lead Business Analyst jobs in Johannesburg, Gauteng, South Africa .

City of Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Midrand, Gauteng, South Africa 22 hours ago

Johannesburg, Gauteng, South Africa 14 hours ago

City of Johannesburg, Gauteng, South Africa 2 months ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Sandton, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 14 hours ago

Sandton, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 1 year ago

Johannesburg, Gauteng, South Africa 10 hours ago

Johannesburg, Gauteng, South Africa 10 hours ago

Sandton, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Sandton, Gauteng, South Africa 4 days ago

Sandton, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking an experienced Business Analytics Manager who will report to the Head of Business Insights. This challenging and pivotal role is responsible for proactively providing analysis and creating compelling insights that drive key business decisions and business growth.

This means, ensuring data integrity at all times, responding quickly, being agile to respond to the business needs and supporting the delivery of effective reporting tools to improve performance.

Requirements

• Maintain existing master data sets such as sector, product and pest types which are used for global reporting ensuring there is a robust exception process in place to identify issues or gaps in the master data.
• Work with stakeholders to validate and improve the data quality.
• Proactively identify third party data requirements and support its successful procurement and integration with other data sets.

• Work with stakeholders across the organisation globally, to understand priorities and business challenges and conduct advanced analytics (planned or adhoc requests) using the available data to support them.
• Use SQL, BigQuery, Python and Google Sheets to prepare and analyse large and complex datasets .
• Develop predictive analytic models to support planning and fully realise emerging customer and industry opportunities.
• Be an analytics subject matter expert, build knowledge about existing and emerging technologies and techniques in the data-science area.
• Collaborate closely with the internal AI team to identify opportunities and integrate relevant AI functionalities and tools into data analysis projects to enhance insights and drive business value.

• Work with our Data Platform team and others to define the Business Insights data and technical requirements in the short, medium and long term.
• Measure global performance based on the demands from key stakeholders by working in conjunction with the Data Platform team to:
• Prepare QVDs
• Develop proof of concept (POC) reports and once approved push them into production
• Exploit tools (including Qlik, Looker Studio and others) to provide advanced analytics and data visualisation

• Provide insight into complex relationships, trends and patterns in data to meet the needs of stakeholders.
• Based on the data analysis conducted, present findings clearly and concisely with actionable visual insights to senior stakeholders to influence decision making .
• Utilise previous trends and predictive analytic models that you develop to provide future based insights.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Preferably hold relevant data analytics and insights degree or equivalent qualification/s.
• +3 years of data analytics and insights experience in large matrixed organisations.
• Highly numerate with excellent data manipulation and analytical skills.
• Proven ability to successfully influence others and support change through projects.
• Naturally curious and questioning insight who has the ability to cut through the data to identify what is most important for the decision making process.
• Be able to turn data into insights and present it clearly and concisely in a highly visual but easy to understand way.
• Advanced level of Google sheets / MS Excel and intermediate competence in Google Applications (Drive, Word, Slides) or Microsoft Office equivalent
• Proficient in SQL / Big Query, Python and data visualisation tools such as Qliksense, Looker Studio (or equivalent)
• Excellent communication and stakeholder management skills, with experience communicating and working across various teams.
• Self-motivated, takes ownership and responsibility for making things happen.
• Adopts a flexible/can do approach to work and is highly resilient and results focused.
• Interest in application of AI for Data Analysis and Insight

Benefits

Benefits including:

• Company contribution to Medical Aid and Pension / Provident Fund
• Opportunity for Growth and Development

Employment Equity

Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit .

We're seeking a detail-oriented and proactive Market Research Assistant to join our marketing research team. This role is perfect for someone who wants to dive deep into market research while supporting critical business insights that drive strategic decisions. You'll work closely with our Senior Market Research & Analytics Manager and Director of Content to coordinate projects, analyze data, and help bring research findings to life for internal and external stakeholders.

• Coordinate research project logistics, including vendor communications and participant incentive programs
• Organize and maintain research archives for easy access and knowledge sharing
• Support survey development from design through testing and launch
• Draft benchmark research reports using established templates and formats
• Assist with research report promotion by preparing key insights and supporting materials

• Prepare data for analysis
• Perform basic statistical analysis
• Create presentations and reports from research findings
• Collaborate with internal teams to enhance data visualization and reporting

• Survey tools: Experience with survey platforms like SurveyMonkey or Qualtrics, including implementing survey logic (skip, branching, quotas) and performing QA testing.
• Data skills: Expertise in Excel or Google Sheets for cleaning and structuring raw data, using pivot tables, charts, and formulas to identify key insights.
• Presentation tools: Strong skills in PowerPoint, Google Slides, or similar for creating reports and decks
• Research fundamentals: Understanding of effective survey design, principles of question construction, and data collection methodologies
• Communication: Strong written and verbal skills for clear reporting and team collaboration
• Organization: Excellent time management with ability to handle multiple projects
• Detail-oriented: Careful approach to data accuracy and quality control
• Hybrid : The ability to work at our Cape Town office 1-2 times per week with the line manager.

• Experience with project management tools (e.g., Asana, Jira)
• Data visualization skills (can be learned on the job)
• Quantitative reasoning and advanced analytical capabilities
• Market research certifications or specialized coursework
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10X provident fund
• Stock Options

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

Create a Job Alert

Interested in building your career at Impact.com? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Why should Impact hire you for the Market Research & Analyst Assistant position? *

Are you eligible to live and work in South Africa or would you need sponsorship? * Select.

Please attach a copy of your S.A. ID or Visa. *

Accepted file types: pdf, doc, docx, txt, rtf

Are you willing to relocate to Cape Town? Only answer if you are not already in Cape Town *

What is your contractual notice period? *

What is your expected annual salary in ZAR? *

How did you hear about this position? * Select.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Impact.com’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select.

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.

What you will do:

1. Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets.
2. Develop and continuously maintain engaging API Documentation and other product training materials to facilitate onboarding and adoption of new products and releases.
3. Drive rapid platform utilization by effectively onboarding new clients through delivery and training services, self-serve content, and hands-on product support.
4. Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients’ businesses, and how our clients' products add value.
5. Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
6. Serve as a liaison between our clients' software and their Product Management team by regularly sharing client feedback and priorities.
7. Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.

1. 2-4+ years of excellence in client-facing project management work in the market research industry.
2. Prior experience, or willingness to learn, sales-related skills that overlap with Client Success; including sales cycle management, sales-techniques like upselling, contract renewals, etc.
3. Ability to convey enthusiasm for solving customer issues, conveying product-related knowledge and expertise.
4. Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
5. Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
6. Being coachable, taking extreme ownership, and trusting the process.
7. Strong problem-solving skills and ability to think critically and on your feet.
8. Fluency in business English, with a wide knowledge of various professional terms from different industries.
9. Polished, succinct, and grammatically correct written communication skills.
10. An at-home fiber internet connection with a minimum speed of 20 Mbps is a requirement of the position.
11. Experience working in popular online survey software tools like Qualtrics, Decipher, Confirmit, Alchemer, etc.
12. Experience working with API services/products, tools and documentation.
13. SQL Experience.