16 Fast Food Crew jobs in South Africa

Main purpose of the Restaurant General Manager (RGM) position: Manage a quick service restaurant in accordance with the company policies and procedures through team management to ensure operational excellence.

Key Performance Areas:

1. Achieve set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service (CHAMPS).
2. Manage Restaurant shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency, and profitability.
3. Forecast and schedule labour.
4. Implementation of controls and procedures to protect the safety and security of employees, customers, property, and company funds.
5. Manage stock and cost controls and maximise sales and profitability.
6. Achieve Business Scorecard Targets and manage local store marketing activities.
7. Employee Recruitment, Training and Development.
8. Living and leading with heart as a manager.

Job Requirements:

1. Prior managerial experience in the Hospitality and/or the Quick Service Restaurant (QSR) Industry.
2. Minimum 3-5 years.
3. Proficiency in English, Numeracy and Computer Literacy (MS Office skills: Teams, Excel, Word).
4. Grade 12 (NQF Level 4).
5. An added tertiary qualification will be an advantage.
6. A passion for product quality and the customer service experience, pride in the KFC Brand!
7. It will be advantageous if you are based in: Cape Town / Western Cape Areas.

Only suitable candidates will be contacted for an interview.

Important Notes: This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made. The employee may be required to perform duties from time to time that are not specified in the job profile, depending on the nature of work and requirements by the company. We as a company are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these points.

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We are actively seeking exceptional talent to assist us in expanding the reach of the world's favourite fried chicken brand throughout this continent. If you're confident you have what it takes to join our Finger Lickin' Good family, take the next step and apply now.

What is the job: The Area Coach will be responsible for the operations of company owned restaurants within a designated area (5-10 stores), maximization of sales, profits and efficiencies, implementation of marketing programmes, attainment of Company operating standards for the customer, operations, facilities, employment practices, coaching, support and development of management and restaurant team members. What will be expected of you?

• Manage the area in accordance with Company Policies and Procedures: including directing the activities of employees in maximising sales, customer service, operating standards, operating efficiency, and profit.
• Correct implementation of Employee and Customer Safety in restaurants: through monitoring of restaurant performance, enforcing standards, ensuring execution of procedures and allocation of financial resources.
• Investigating serious incidents and accidents and recommending appropriate corrective actions to the General Manager.
• Providing the appropriate training and resources to ensure customer and employee safety.
• Maximise sales and profit: through operational excellence, effective implementation of marketing promotions and identifying, recommending, and implementing sales growth opportunities, coordinate price changes, alert the General Manager to competitive activities within the area and recommend action.

Are you qualified?

• Diploma or degree in a relevant field

Did you do this before?

• Minimum 4 years’ experience in a similar role
• Experience in running Quick Service Restaurants- advantageous.

Do you have what it takes?

• Financial acumen
• Leadership skills
• Planning skills
• Managing multiple stores
• Must be available on weekends and nights as appropriate to the needs of the business.
• Driver's License required.

There is a seat for you at our table.

We are committed to Diversity, Equity, Inclusion, and Belonging and will make an appointment in line with these objectives.

#J-18808-Ljbffr

We are actively seeking exceptional talent to assist us in expanding the reach of the world's favourite fried chicken brand throughout this continent. If you're confident you have what it takes to join our Finger Lickin' Good family, take the next step and apply now. What is the job: The Area Coach will be responsible for the operations of company owned restaurants within a designated area (5-10 stores), maximization of sales, profits and efficiencies, implementation of marketing programmes, attainment of Company operating standards for the customer, operations, facilities, employment practices, coaching, support and development of management and restaurant team members. What will be expected of you? Manage the area in accordance with Company Policies and Procedures: including directing the activities of employees in maximising sales, customer service, operating standards, operating efficiency, and profit. Correct implementation of Employee and Customer Safety in restaurants: through monitoring of restaurant performance, enforcing standards, ensuring execution of procedures and allocation of financial resources. Investigating serious incidents and accidents and recommending appropriate corrective actions to the General Manager. Providing the appropriate training and resources to ensure customer and employee safety. Maximise sales and profit: through operational excellence, effective implementation of marketing promotions and identifying, recommending, and implementing sales growth opportunities, coordinate price changes, alert the General Manager to competitive activities within the area and recommend action. Are you qualified? Diploma or degree in a relevant field Did you do this before? Minimum 4 years’ experience in a similar role Experience in running Quick Service Restaurants- advantageous. Do you have what it takes? Financial acumen Leadership skills Planning skills Managing multiple stores Must be available on weekends and nights as appropriate to the needs of the business. Driver's License required. There is a seat for you at our table. We are committed to Diversity, Equity, Inclusion, and Belonging and will make an appointment in line with these objectives. #J-18808-Ljbffr

Main Purpose Of The Position

Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

Key Responsibilities

Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.

Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.

Allocate responsibilities to each employee on shift and monitor performance accordingly.

Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.

Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.

Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives.

Skills & Competencies

Language
Excellent command of the English language
Strong communication skills

Numerical
Strong numeracy skills
Basic understanding of financial information

Computer literacy
Intermediate MS Office skills (Teams, Excel, Word)

Cognitive Competencies
Guest Orientation
Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.

Coaching
Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks.

Delegate and follow-up
The capacity to delegate specific tasks, not to take control of all tasks, to implement follow up control actions and/or coaching actions where necessary.

Excellence orientation
Capacity to focus on and achieve standards of service which comply with the highest expectations of clients.

Listening and feedback
To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team.

Accountability and dependability
The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast.

People Development
Capacity to appreciate people’s development needs.

Planning and organising
The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coordination of tasks and duties of individuals and groups.

To plan, prioritise and systemise the action in line with required resources.

People
Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect.
Recognise Team members frequently using CHAMPS and encourages them to recognize each other.
Coach and support Team Members and train them to do their jobs well.
Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.
Help RGM/RM to hire, develop and promote Team members.
Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
Encourage positive team work as per all Brand culture initiatives & principles.
Assist RGM to ensure that all staff receive a comprehensive induction.
Ensure that all restaurant staff is fully trained on all safety aspects.
Ensure that the staff are effectively rostered to position as per the labour schedules.
Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.

Customer
Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.
Continuously advise and coach Team Members from delivering CUSTOMER MANIA.
Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.
Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.
Demonstrates a sense of urgency that ensures customer satisfaction.
Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service).
Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations.
Ensures that the correct volume of product is prepared to meet the level of business and that the product projection tools are accurately maintained.
Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM.
Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.
Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.

Profits & Sales
Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members.
Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.
Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business.
Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set.
Report deviations regarding costs and expenses and devise an action plan to rectify.
Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.
Ensure that food, labour and semi-variable standards are adhered to each shift.
Communicate restaurant sales targets to Team Members to achieve sales budgets.
Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift.
Continuously inform Team Members regarding relevant marketing initiatives and product promotions.
Help RGM/RM to forecast restaurant needs and determine scheduling/labour needs.
Ensure that Team Members suggestive sell and up sell.
Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.

Attributes
Strong literacy skills
High personal standards
Position requires working over weekends and during festive season
Strong commercial skills & business acumen
Strong coaching skills that can achieve results through the team in a collaborative fashion
Proven analytical ability
Strong organisational skills
Team player
Excellent planning and time management
Sense of urgency
Resilience
Flexibility
Commitment

Minimum Requirements

Min Qualification Required
Grade 12 or equivalent qualification.

Basic Requirements
Supervisory level experience - minimum of 2 years; fast food industry will be an advantage.
Must be able to work shifts, public holidays and weekends due to the nature of the industry.
Reliable, honest and hardworking and MUST have contactable references.
Valid South African ID.
Clear criminal record.
Must be contactable 24/7 by means of a reliable cell phone.
No criminal record.

Important Notes

• This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
• The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
• The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.

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To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

**Additional Information**
**Job Number** 25119791
**Job Category** Food and Beverage & Culinary
**Location** Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa, 1685VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
+ Assist other employees to ensure proper coverage and prompt guest service.
General Food and Beverage Services
+ Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
+ Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
+ Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
+ Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
+ Pick-up trays and clean tables as needed to ensure a clean dining area.
+ Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
+ Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
+ Retrieve and deliver food and beverage orders in a timely manner.
+ Perform other reasonable duties as requested.
+ Coordinates with the respective kitchens to ensure guests' orders are delivered.
Beverage/Coffee Cart
+ Inspect the cleanliness and presentation all china, glass, and silver prior to use.
+ Cash/Bank Handling
+ Record transaction in MICROS or similar system at time of order.
+ Process all payment methods in accordance with Accounting procedures and policies.
+ Follow property control audit standards and cash handling procedures (e.g., blind drops).
+ Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
+ Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
+ Transport bank to/from assigned workstation, following security procedures.
+ Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
Closing
+ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Steps of Service
+ Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
+ Check in with guests to ensure satisfaction with each food course and/or beverages.
+ Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
+ Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
In-Room Dining/Room Service
+ Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
+ Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
+ Notify guests and management of delays in service delivery.
Assists Management
+ Communicate with guests, other employees, or departments to ensure guest needs are met.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
+ Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Follow company and department policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Maintain confidentiality of proprietary materials and information.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering ( SOP if associate handles cash.
+ Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund ( and Cashier Overage/Shortage ( SOPs.
**CRITICAL COMPETENCIES**
Interpersonal Skills
+ Customer Service Orientation
+ Teamwork
+ Interpersonal Skills
+ Diversity Relations
Communications
+ Communication
+ Listening
+ English Language Proficiency
Personal Attributes
+ Dependability
+ Presentation
+ Positive Demeanor
+ Integrity
+ Safety Orientation
+ Stress Tolerance
+ Adaptability/Flexibility
Organization
+ Multi-Tasking
Personal Attributes
+ Information Retention
**PREFERRED QUALIFICATIONS**
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
At least 1 year of related work experience
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
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Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Description

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts to get it right for our guests and our business each and every time.

CRITICAL TASKS

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
• Engage guests in conversation regarding their stay property services and area attractions / offerings.
• Assist other employees to ensure proper coverage and prompt guest service.

General Food and Beverage Services

Maintain cleanliness of work and guest areas by clearing collecting and returning food and beverage items to proper area.

Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures.

Communicate additional meal requirements allergies dietary needs and special requests to the kitchen.

Set tables according to type of event and service standards including types of linens glassware plate / chinaware and silver / flatware ensuring all supplies meet quality standards.

Pick-up trays and clean tables as needed to ensure a clean dining area.

Follow appropriate procedures for serving alcohol follow local Training & Guidance.

Thank every guest upon departure invites them to return and wishes them a fond farewell.

Retrieve and deliver food and beverage orders in a timely manner.

Perform other reasonable duties as requested.

Coordinates with the respective kitchens to ensure guests orders are delivered.

Beverage / Coffee Cart

Inspect the cleanliness and presentation all china glass and silver prior to use.

Cash / Bank Handling

Record transaction in MICROS or similar system at time of order.

Process all payment methods in accordance with Accounting procedures and policies.

Follow property control audit standards and cash handling procedures (e.g. blind drops).

Count bank at end of shift complete designated cashier reports resolve any discrepancies drop off receipts and secure bank.

Obtain assigned bank and ensure accuracy of contracted monies obtaining change required for expected business level and keeping bank secure at all times.

Transport bank to / from assigned workstation following security procedures.

Set up and organize cashier workstation with designated supplies forms and resource materials; and always maintain cleanliness of workstation.

Closing

Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist.

Steps of Service

Present physical and accurate check and process payment adhering to all cash handling and credit policies / procedures including added and received gratuity.

Check in with guests to ensure satisfaction with each food course and / or beverages.

Answer questions on menu selections and check with kitchen staff whenever additional clarification is necessary.

Communicate with the kitchen regarding the length of wait for food items recook orders and product availability.

In-Room Dining / Room Service

Take room service orders over the phone answering any questions regarding the menu inputting order into appropriate system up-selling following method of payment policies reading back the order to confirm its accuracy and providing expected delivery time.

Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.

Notify guests and management of delays in service delivery.

Assists Management

Communicate with guests other employees or departments to ensure guest needs are met.

Communication

Speak to guests and co-workers using clear appropriate and professional language.

Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.

Working with Others

Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance / Quality Improvement

Comply with quality assurance expectations and standards.

Safety and Security

Report work related accidents or other injuries immediately upon occurrence to manager / supervisor.

Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.

Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.

Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.

Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).

Follow policies and procedures for the safe operation and storage of tools equipment and machines.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Follow company and department policies and procedures.

Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.

Maintain confidentiality of proprietary materials and information.

Protect company tools equipment machines or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Follow the requirements and tasks as defined in EMEA Food & Beverage CashieringSOP if associate handles cash.

Comply with the requirements of the Marriott Cashiering Responsibilities / Petty Cash Fundand Cashier Overage / ShortageSOPs.

CRITICAL COMPETENCIES

Interpersonal Skills

Customer Service Orientation

Teamwork

Interpersonal Skills

Diversity Relations

Communications

Communication

Listening

English Language Proficiency

Personal Attributes

Dependability

Presentation

Positive Demeanor

Integrity

Safety Orientation

Stress Tolerance

Adaptability / Flexibility

Organization

Multi-Tasking

Personal Attributes

Information Retention

PREFERRED QUALIFICATIONS

Education

Higher Education Diploma or equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

LI-TK1

LI-On-site

Key Skills

Bidding,Arabic Speaking,Fund Management,ERP,Airlines,Corrosion

Employment Type : Full-Time

Experience : years

Vacancy : 1

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